I live in a rural California county where there are limited ISPs. At the time that I signed up for Wildblue, it was the ISP of last resort -- and now I can see why. If there is any kind of weather, my internet service is slower than dial-up or unavailable altogether. Since the conversion to Google, I have been without email and cannot login or reach technical support. If you can't login, you can't change the password! I am a college student, working full time. I NEED RELIABLE INTERNET SERVICE AND WILDBLUE DOES NOT MEET THIS FUNDAMENTAL NEED.