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WildBlue Communications, Inc / Terrible customer service!

5970 Greenwood Plaza Blvd., Suite 300Greenwood Village CO 80111, United States Review updated:
5
Contact information:
Phone: 866-945-3258

WildBlue Communications, Inc.
Greenwood Corporate Plaza, Bldg. 1
5970 Greenwood Plaza Blvd., Suite 300
Greenwood Village, CO 80111

WildBlue Communications, Inc is a satellite Internet Service Provider (ISP) service with a growing reputation. Expect long delays and rote service when you call this Customer Care number [protected] Unending announcements and music on hold, with no "get human" escape stated or found. Very poor per GetHuman standards.

Unfortunately, their customer service vender contractor is operating with a skeleton crew because WBC, Inc is reportedly changing vendors, so this current vendor has cut 200 employees out of their call center, leaving 15 to staff calls from all WBC, Inc customers. Unacceptable Customer Service at this time.

On-line chat service to get a human is not operating, either, at www.wildblue.net. Unacceptable alternate to telephone lack of service. Email sent via web page. Unacceptable - response to sending generates errors, so a customer can not be sure the email went through.

Billing update to provide new credit card information as used for billing has a secure web page URL with this change offered, but it is not functioning, either. Unacceptable - Another Non-functioning alternate

Summary:

Good luck to customers of WildBlue Communications, Inc a fine ISP technical service, but with VERY POOR to UNACCEPTABLE customer service. Via telephone or web pages.
Rp
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Comments

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Fr
  1st of Mar, 2008
Agree Disagree 0 Votes
Here is a different number: 866-945-3258
I've had good response, until today, from them.

But with the google transition (what a joke), they are bogged down.
Even though they couldn't help me, because the problems were on googles end, they were nice and very courteous.

Have to give WildBlue credit for not out sourcing to India, than goodness!! I beginning to think we're all going to have learn the Hindu language, before long.

Francine Hill.

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