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Wild West Domain / Check never received, and then WWD tells me is already cashed

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I am an Argentinian domain reseller, who was claiming to receive a check that Wild West Domains was supposed to send me over the first contract year.

I claimed and claimed for about 1 and a half year to receive it. They always told me they were going to resend it, and that the amount was there. On May, I resent another support ticket claiming again for the credit I have, and I received (with surprise) an answer from AS (who was the person that always answered my tickets) telling me that the check was already cashed, and I should wait for further investigations. After that, I received another email asking me to complete some questions with information I don't have and to send it back to them in traditional mail. As I said, I don't have that information, cause the check never reached my residence, and also I don't know the person who cashed it. Also, they ask me to certify my signature with a notary... Which means: I have to pay a procedure because of their company failures.

As far as I know, the person who cashes a check must present a personal document. This person that cashed it wouldn't present my document. And of course, have no access to my personal mails.

Although, WWD would compare checks which I already signed and this one, but they are asking me to send information I don't have.

I appreciate the space to express my situation and hope it resolves as soon as possible, since I am claiming this amounts for about 1 year or more.

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