Wild Blue Internet / customer service/systems
I found their service SLOOOOOOW as hell (no comparison to DSL) but fairly reliable, with customer service that was at times barely literate. But the big trump card was when i moved to an area that had DSL (finally!) and called to tell them I was moving. The person took down all the information and then we said goodbye. I hung up and though, wait a minute...I don't remember telling them the moving date... I didn't think much of it. 10 minutes later, my service went down.
Sure enough...they had disconnected me immediately, cutting me off for my remaining two weeks in the house (I run a small business from home). I called back figuring they should be able to fix this in a jiffy and get this...YOU CAN ONLY CANCEL YOUR SERVICE ON THE DAY YOU MOVE, NOT BEFORE. The person hadn't asked for a move-in date because their ###ed computers are incapable of setting shut-off for a date ahead of time. I was incredulous...how do you run a company like this, where I have to remember to call on a date when my phone is likely to be shut off and i'm likely to be busy with much bigger things than you!?
Topping this off, you guessed it...they can't just hit a switch and put you back on. It takes the same two week waiting period to get your service back on as it did in the beginning to get it on in the first place. I went ballistic and talked to every supervisor they owned, until someone admitted that yes, they could indeed flip a switch and get me back on within 24 hours, but that the line staff were kept unaware of this, it was a special favor to me, yadda yadda...sheesh.
However, of course, in human fashion, i then forgot to call on THE DAY to shut off service, which they still demanded I do, and I was reminded when their automatic withdrawal came out of my account once again. And no, they would not reverse the charges. They suck, and I want nothing to do with them ever again...I'll choose my housing based on being able to get dsl in future.