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wilco hess / additude

1 NC, United States Review updated:

I am tired of every time I walk into this store (312) on highway 258 in Jacksonville, N.C. . They are so moody I remember going there every day about a year ago and I loved it . It was always friendly and we had a promblem at the pump the ladies there were glad to help. Now you have cashiers behind the counter smoking, never speaking nicely . They never have any eye contact, and if you need help with anything they ignore you hopping you will go away. I just figured they were just having a bad couple of days ...until one day I went in and saw were they all get their stinkin additudes from there was there Distrist Manager ( Tim somthing I could not see his full name )there one day and he was just as rude as they are .. This store use to be so great and it has just gone down the [censored]er ... I will never go back to that ### of a store again ...So be advised if you want good customer service and short lines ..DO NOT GO TO THIS WILCO HESS

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Comments

  • Ki
      29th of Nov, 2009
    0 Votes

    I worked for Wilco (not at that location) and can only say that if the attitude of the employees and the district manager was bad it's probably because Wilco treats their employees like ###. No loyalty of any kind, low pay, very few benefits, and the "free" uniforms they provide consist only of a few shirts, none of which fit worth a damn. Any time a business has an employee turnover as high as this company does, you can bet they are not a good place to work.

  • Sk
      21st of Mar, 2011
    0 Votes

    I worked for Wilco - Hess 1905 in Bunn, NC and let me tell you they are one of the sorriest companies I have ever worked for. The DM for them is a cocky thing, They fired me cause of my disabled husband.The manager there has her boyfriend behind the counter all the time which is against store policy

  • Sc
      2nd of Oct, 2011
    0 Votes

    I am currently working at Wilco-Hess. I have done several jobs (maintenance, cash register, etc), but my main duty is working in the dunkin express area. I bake donuts, glaze them, fill them, frost them etc.. I also have to hand-wash the dishes and go make coffee every hour at the coffee island. On top of all of this I am required to make sure all the hot dogs and tornadoes are stocked on the roller grills as well as keeping the sugar/cups/flavor machines/creamer machines/coffee beans/filters/cappucinno machines/donuts/condiments stocked. I also have to make two containers of iced coffee and two containers of iced tea. While I'm not busy with that, I have to also make sure the sandwich machine is stocked and not out of date with price stickers and when I have to clean the creamer machines every three days, I am required to unscrew every screw and clean every part of it. Might I add that the machine is still plugged in with a high chance of electrocution...but my manager says we are not allowed to unplug it. On top of all of this if we are understaffed in the store I may be asked to clean a few shower or to clean the women's restroom. I only make $7.50 and hour and not only do I have to deal with all of this bs...but I constantly have the shift managers, assistant managers, and the general manager breathing down my neck to make sure I do everything perfectly. I hate working for this ### company, I feel like a slave. These people do not care about their employees, they are only worried about getting their bonuses.

  • Wi
      11th of Nov, 2011
    0 Votes

    All: I am so very sorry for your experience with our company. We take pride in our business and value all of our employees. We urge you to contact us internally so that we can better understand these issues and work towards resolving them. Feel free to privately message us so that we may better address your comments. As always, thank you for everything that you do.

  • Un
      5th of Dec, 2011
    0 Votes

    I work for 312 and I agree with you. We have a lot of bad attitude because of how we are treated and what goes on in the store. The manager brings her children to work(and let me tell you they are terrors). She cusses us when we have to call in. She has her favorites and if you are not it she is a donkeys rear to you. We have one employee who does not buy any of his items at the store. We have open beer cans because he drinks on the job, He is schedule to come in at midnight and he shows up when he wants(most of the time under the influence of drugs or alcohol). We can all smell the alcohol on him but she ignores it. He leaves on the clock. Several of us at the store are fed up but anytime we try to bring it up to her she just brushes us off. Our manager Vikki, does not care about any of her employees. I think she is more concerned about being flirted with that she forgets what her job is. Her and our DM Josh has been told about the stealing drug use and drinking on the job but no one has done anything, oops sorry they have they are promoting him to assistant manager. How are we suppose to trust someone to count our money if they do not pay for a 25cent ice cup. Not to mention cigs, sprite bottles, hot dogs, Gatorade. How do you make it stop? It has even gotten to the point where they are allowing him to count our deposits and the safe. This company has been the worst I have worked for. Most weekends we do not have enough staff to cover the shifts to get the work done in a timely manner. Employees are late all the time. I wish someone would step in and fix the situation.

  • Mi
      17th of Jan, 2012
    0 Votes

    i use to work for wilco hess i was an assistant manager and i worked my butt off for that store i have come in on my days off and worked off of the clock because i knew it needed to be done so i would do it i hardly ever called out of work i came in on my days off and took over a shift i stayed late came in early worked at a different store when they needed but i got fired for having my boyfriend up at the store where i worked and i know its against company policy but i worried about my safety i loved my job i have to agree we didnt get paid like we should have for all the bull crap you have to go through but i loved all my customers and now that they fired me the general manager has to work every day i am rehireable but i dont know if i should go back because im not going back in and working from the bottom up again if i go back i want in as an assistant manager

  • Wi
      20th of Jan, 2012
    0 Votes

    underfire & missi32: I have passed your messages along internally as well as made contact with you privately.

  • Co
      5th of Sep, 2012
    0 Votes

    I frequent WilcoHess quite often. One store in particular I go to allot in Dunn, NC has some BIG TIME issues. There are two stores there. This one is open 24 hours. Anyway, First complaint: About 5 months ago I went in there and the girl behind the counter was very nice and friendly. She had on a long sleeve shirt. Now it was a particular hot day, so I asked her why in the world are you wearing a long sleeve shirt girl. Her reply was that she had to cover up her tattoos. REALLY people???? Wilco Hess are you gonna tell me that you are more concerned with offending someone with a tattoo than the welfare of you employees???? It had to of been 100 outside and not much better in the store, because they had a fan behind the counter. This is just inexcusable to me!!! I mean really, I would rather have someone covered in tattoos and be nice than have someone with no tattoos and be rude wait on me! GROW UP WILCOHESS AND COME INTO THE 21 CENTURY!!! UNFAIR UNFAIR UNFAIR!!! It is discrimination at best!!! I don't even have tattoos and it makes me mad as hell!
    Second issue: Why do you have the 24 hour store so far from interstate 95 and the one by interstate 95 closes at 11pm????? This makes no since at all. I travel ALOT and I have to go all the way into town just to get gas. That 5 miles out of the way off 95. Also why do you only have one employee working the third shift? OMG that is so dangerous. If anything happen to that employee your company would be in so much trouble because YOU put that employee in a dangerous situation!!! I will continue to frequent WilcoHess because I like it. However, maybe a little newspaper and TV news action is just what is needed to WAKE YA'LL UP!!! Come down off of your high horse WILCO HESS and pay more attention to whats going on in your stores and how you are treating employees. Maybe you wouldn't have such a high turnover if you did.

  • Ja
      19th of Sep, 2012
    0 Votes

    I will never again shop at a wilco sept 17, 2012 I went to wilco in Virginia beach va across from bayside high school I bought $25.00 ingas two pack cigarettes an one can of beer on my bank card got the door and realize I was over charge $5.25 went back in got my money went to pump my gas and then the employee comes to the door and said you have to swipe your card again because after 3 minutes the pump turns off. No one mention this at the time I was in the store getting my money back were I was over charge no signs no were telling you this either anywhere in the store are on gas pump in the meantime she tells me I wouldn't be charge twice for the gas she lie I went on phone right then and sure anoth charged again it has now been two days and my money has not been put back on my bank account I plan to never shop at a wilco again

  • Ro
      22nd of Oct, 2012
    0 Votes

    I wish wilco would put UTZ chips in thire stores

  • Ju
      26th of Oct, 2012
    0 Votes

    I have NO complaints!! You have a Hess Station on Shenandoah Ave. in Front Royal. Va. You all are getting ready to remodel the store Monday, I think. What I want to know is, can i Have a SIGN, A GAS PUMP(no kidding), the windshild washer box, or something?? I want this to go to the higher up people!!! I have lived here all my life so I know the good stores from the bad ones. Hess here in Front Royal, Va is the best store we have had for a long time!!! The people do not change. They stay the same. Very friendly, happy go lucky, very kind, and more!! I am not just saying this to get something from the store to keep. i MEAN WHAT I SAY . I do not like to beat around the bush!! If this is not the right email to go to main man in the Corparation, please send this to him.
    Thank You
    Juanita Spencer
    401 Rogers Mill Rd. Strasburg, Va. 22657
    540-635-9721
    Even though my address says Strasburg, I am actually from Front Royal. I am on disability so I cannot afford to buy.

  • Wi
      29th of Nov, 2012
    0 Votes

    Wilco is unfair to the hardworking employees and kiss the butts of the ones who are cheating the corporation. I don't even know why we have timeclocks or trends or keep up with sales. The DMs don't look at those things. They have their favorites and if your not part of the group you get the crap end of the stick. Work as hard as you want and you'll be the one who gets screwed over while the lazy people who ride the clock will get the promotions. Wilco Sucks!!!

  • Wi
      19th of Jan, 2013
    0 Votes

    All of you wilco big shots in winston salem should, that is, if you really care, which by the way i don't believe you do store 735 raphine va. They have a family dictatorship going on.It's hard to believe but they have 5 family members employed there. Two of the managers have their husbands working and the one husband is a shift leader. Also one of the managers has a sister employed there as well. You wonder how i would have this info. It's simple, i have been buying fuel there for years and i watch and listen. Oh yes, they had three other family members employed there but they have since left, and one of them was a manager. This makes for some really sneaky deals. Wilco, i have seen a lot of good employees go down the road because of these people. I call them the family and when the family gangs up on another employee, their gone. The general manager knows all of this.you know how that works. He is going to keep his managers . If he got rid of any of them he might have to work in their place. If by chance you don't believe any of this it's easy, just check. I cant believe that this has gone on for years and you have'nt caught on . Oh yeah, a lot more is happening there and you really should take a look.

  • Pe
      24th of Jul, 2013
    0 Votes

    I have work with WilcHess for 5 years 10 months and I really like the job, because of the customers. The only thing I see could change would be the communication between manager and employee's. I feel every time you go into work, your job should not be threaten "Audit is bad and everyone will be fired". I have tried to work with the manager to control some of the stealing that we have in our store. But now I only get one day a week, that's Saturday. Employees have less time in service get the hours. I work from the time I get there until I leave. I don't take cigarette breaks like the ones that smoke. I have been to the manager and asked her when will I get my other day back, no answer. Before this manager I worked Tuesday, Wednesday, Thursday nights and Saturday morning. Now I only get Saturday mornings. She told me to write the times I can work down, I wrote a letter on the times I could work. In the pass I worked all holidays because I was off on my other job. I address all these issue in a letter, but still haven't been place on the schedule for another day. Since I been there the longest, I feel that she could grant me another day. In a meeting we was told Cooperate said the employee was stealing. My remark were "It nothing in WilcoHess I can't buy" and who in cooperate made that statement, because basically the employee's are black. I enjoy working for WilcoHess but I don't know what the problem with the new manager that I can't get two (2) days a week.
    I have been a manager in a convience store and I didn't ask my employees to do anything I wouldn't do. Everyone need to work as a team and the first priority is the customers, that where our pay come from keeping the customers happy. In order to be a good leader, you must be a good following and listen. Someone else ideals could increase sales. If everyone would work together and remember why we are at WilcoHess, then it will be a better business. We know there are no perfect peoples, because we are in an inperfect world. I really enjoy working for WilcoHess and I am going to continue to be the best employee I can be, because I take my job very serious. I work for WilcoHess as if it was my business, if I don't get but one day a week.
    When I come in and I don't have customers, I check the shelves to see what missing or what out of place where customers trying to steal. Everyone need to know their store, go to work and do a good job. Whatever your job is, be the best you can be, you only got to answer for what you do. You can't say all WilcoHess are alike because you have different peoples in different stores. I hope everyone will continue to shop at WilcoHess. Don't let one bad experience stop you from stopping by, you would get that smiling face the next time you STOP...

  • El
      25th of Nov, 2013
    0 Votes

    Here is an interesting little complaint about a problem that is common to all WilcoHess locations. I refer to it as the changing of the gaurds. The shift change at night is a nightmare for diesel customers. At about 10:20 pm if you come to the fuel desk you will be told the pumps are off and will remain off until the shift change is complete. This process can drag on for thirty or more minutes until all of the fuel islands are backed out to the highway and dozens of pissed off drivers converge on the fuel desk awaiting an opportunity to cut in front of another driver. The whole process seems to bring out the worst in all involved. Waiting for twenty or thirty minutes before fueling is a serious waste of the drivers time. And often times you are trapped there because you can't leave for all of the trucks backed up and no one is budging. I have been a loyal customer for 18 years. I only operate in NC, SC, and GA which is Wilco country. But at night between 10:00 and 12:00pm I have to shop elsewhere because of this problem. The other fuel stops seem to have found a workaround to the problem. I have seen drivers spend their points from their reward cards and throw them away in a very dramatic fashion while vowing never to return, which is something I have considered myself. It seems something could be done to make the shift change without affecting customer service.

  • Fr
      12th of Jan, 2014
    0 Votes

    I work for Wilco, and the store that I am at is an absolute nightmare. The manager treats her employees like dogs, making them do different things, such as wiping down the pumps in the freezing cold. If there is a dispute among employees and one of her favorites is involved she lets it blow over. We are told to turn the pumps on, in order for customers to pump gas, any location that I have ever worked for has been strictly prepay, and this is ridiculous. Not only am I a cashier but I am a grown up babysitter. When there are drive-offs we are expected to take care of it, otherwise we will get wrote up, and after three we are fired. I don't think this is fair, because it is not my decision to turn the pumps on it is theirs. When I decide not to turn the pumps of for anyone, not even regulars, unless I have a valid identification, and credit card, they complain to the manager, and the manager instead of saying, 'we have had drive-offs', we get in trouble for not turning the pumps on. Things are going missing and I have been told countless times, by other people they had to cover it. None of what these people are doing is fair, or justified. I have talked to my DM about things before all of this new stuff came up, and the DM told the manager who called him, when I asked to stay anonymous due to retaliation, because that's just the type of person this manager is, and now all of my actions are scrutinized. So much for an open door policy. I have seen good workers walk out the door never to return, because of the drama, low pay, and accusations. Me personally, I am about to walk and I have been with the company for almost two years, though that is not a long time, I have done a lot in this company. Nothing gets done to the people who are screwing the company but the good workers get the proverbial shaft. I'm sick of it. It's not the first location that I have worked for that has been like this. Hell this is why I relocated. So I guess in almost every Wilco, you have a manager thinking that they own the store, and that they can do whatever the hell they want, even if that means taking money from their employees for either what goes missing or what drive offs. All and all, this is by far the worst location, and customers have complained but nothing is ever done, because the manager is 'protected' for some reason...I am sick by this...

  • Pp
      25th of Feb, 2014
    -1 Votes

    I worked for wilco hess. the manager was NEVER there. he was always gone by ten. He left for vacation and never returned. I busted my ### to make sure things were clean and ready every day and what thanks did i get? well lets see i worked from the first of november until mid march EVERY SINGLE DAY ..I GOT UP AT 4 AM TO HAVE TO WORK UNTIL CLOSE!! I STOPPED THE BUMS FROM ACCOSTING GUESTS THAT CAME IN...I WAS TOLD THIS IS THE WAY IT IS. MY ASSISTANT [censored] MANAGED TO SINGLE HANDEDLY SCREW EVERYTHING UP INCLUDING PAPERWORK THAT TOOK DAYS TO FIGURE OUT...LEFT THE DEPOSIT OUT AND AN EMPLOYEE TOOK IT HOME...WITH NO REPERCUSSSIONS...HE ALSO ALLOWED A WHOLE CONTAINER OF SCRATCHERS TO BE STOLEN WHEN HE LEFT THE FLOOR... OF WHICH MY BONUS WAS PROMPTLY TAKEN. MY EMPLOYEES WHEN I WOULD DISCIPLINE THEM WOULD CALL MY DISTRICT MANAGER WHO WOULD CHEW MY ### FOR BEING WRONG. I WAS SO EXHAUSTED THE LAST DAY I WORKED THAT I CLOSED THE STORE TOOK THE KEYS TO ANOTHER WILCO MANAGER THAT WAS TRUSTWORTHY AND I QUIT. YOUR COMPANY DID NOT GIVE A RATS ### FOR ME AND I HAVE SINCE TOLD PEOPLE DONT GO THERE.

  • Bi
      19th of Jul, 2014
    0 Votes

    After reading these comments I feel like I need a shower. First complaint: Employees attitudes. Second: I pay for my gas with debit card so that I don't have to go into the store. Get gas an sign pops see cashier. Go inside to pay cashier only to discover a line seven miles longs all waiting to buy lottery ticket. Why have pay at the pump when you have to go inside stand in line behind losers? Third: The stores are dirty.

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