WigTypes
reviews and complaints

As someone deeply passionate about hair care and styling, I understand the importance of finding reliable sources for quality wigs and hair products. Looking at the reviews for WigTypes, it's evident that customers have had mixed experiences. Some have praised the fast shipping and reasonable prices, highlighting the convenience of ordering from the site. However, there are concerns raised about product quality and customer service. Issues like receiving substandard wigs, delays in responses, and difficulties with returns have left some customers dissatisfied. While there are positive aspects to WigTypes, such as quick delivery and a wide selection, it's essential to approach purchases with caution and manage expectations regarding product quality and customer support.

I read these reviews and was reluctant to order from them. I called and spoke with Marcos who was great! I sent an email with my order number. The response was amazingly quick. He let me know that a color I wanted wasn't in stock and suggested a color which I agreed to. The order shipped the same day and I received it the next day. I had no problems with this company and my customer service experience was outstanding. UPS absolutely sucked but wigtypes.com was great. I will definitely order from them again.

I have placed 7 orders since Sept 2017 and have received all of my packages on time or early and in great condition. I have never had to contact customer service, so I am unable to rate the customer service rep experience. When search the site for a new wig, I review the product reviews if available. The videos are most helpful to actually viewing the wig prior to purchase. The presenter will generally discuss the preparation needed for the wig to fit her liking. I have purchased a total of 50 wigs and I am 98% satisfied with my purchases. The prices are good and the wigs are definitely quality products. Packaging is great too, easy to stack the wigs when being stored.

SO LET ME START OFF BY SAYING THAT IM NOT EVER THE TYPE TO WRITE ANY REVIEW WHETHER GOOD OR BAD! BUT I FEEL LIKE I OWE THIS COMPANY A GOOD REVIEW! I ORDERED MY 4 WIGS ON MAY 17th 2017 AND TODAY I WAS GETTING KINDA WORRIED ABOUT MY ORDER SINCE I WENT ONLINE TO CHECK WIGTYPES REVIEWS! THEY ARE ALL HORRIBLE! I GOT ANGRY TO THINK I GOT SCAMMED FOR $125! SO I EMAILED CUSTOMER SERVICE A RUDE MESSAGE ASKING THEM FOR MY ORDER! THEY RESPONDED IMMEDIATELY AND SAID THAT MY ORDER SHOULD BE DELIVERED TODAY BEFORE THE END OF THE DAY AND ALSO SENT ME MY TRACKING NUMBER! I TRACKED IT AND JUST AS THEY TOLD ME. UPS WEBSITE "ORDER OUT FOR DELIVERY"! AND GUES WHAT!? I GOT MY 4 WIGS JUST AS I ORDERED! IF YOU DONT FEEL COMFORTABLE ORDERING A BIG QUANTITY ALL AT ONCE THEN JUST ORDER 1 WIG AND YOULL SEE THEY ARE LEGIT! NOT A SCAM! SO HAPPY! STOP WITH THE BAD REVIEWS!

Listen, I recently had an experience with a hair company online that I gotta share. So, I went on WigTypes (wigtypes.com) to grab me a new wig 'cause ya girl was feeling herself and ready to switch it up. I used PayPal to order and was extra cautious about putting my correct shipping address since you know, I don't want my wig to end up across town or even worse, with somebody else.

Throughout the week, I was checking on my wig's status and was excited to see that it had arrived in Nevada (where I live). But then I saw something weird - instead of being on a truck in Vegas, it was on a truck in Henderson! Like, what the heck?! For those who don't know, Henderson is barely a 25 minute drive from my place. So, I checked the address on the tracking information and that's when I found the issue.

Get this - WigTypes used my apartment number as part of my street number. Yup, they messed it all up. And this is why my wig was on a truck in the wrong city. I had to call FedEx to get that sorted out. Little did I know, if I hadn't caught onto this error, my package would have been delivered to a non-existent address and sent back to WigTypes. This could be why some of y'all ain't been getting your wigs when you were supposed to, ladies!

Moral of the story? Pay attention, honey. Check every detail of your order and make sure everything is correct, especially your shipping address! Don't let WigTypes or any other company put the wrong address on your order and let them keep your money like that. Despite my little hiccup, my wig came in and it's fire, but still - take precautions and know what you're getting into. Stay fly, my friends.

I had a rough experience with WigTypes, to be honest. When I placed my single order on their website, I had high hopes for receiving quality hair products. Unfortunately, my hopes were crashed when I found out that some of the packages I received only had half of the weaves. The packages were divided in half, I assume, to fit the amount of ordered items. I ended up returning some items to the store, but others were fine. I decided to reorder a few months later. I logged in again to place my order, and I even received a confirmation email. However, when I checked my order status a few days later, it was cancelled. I couldn't believe it! I was confused and frustrated because I wasn't sure why it was cancelled. When I called the customer service, I had to wait on the line for a long time before someone finally picked up. It took a few tries to reach a representative. When I finally did, they told me I was blacklisted because I had made a return in the past. I was utterly shocked! They never even bothered to send me an email letting me know about their decision.

All in all, I would say that WigTypes has terrible customer service. They are unprofessional, unreliable, and don't know the meaning of customer satisfaction. I sincerely hope that you'll have better luck dealing with them. And if you do choose to give them a try, be warned that you may run into issues.

At first, I gotta admit I was SUPER suspicious about this one website called WigTypes. When I was scrolling through the site, something just seemed off to me. And don't even get me started on the reviews. They were all over the place! I ordered some wigs without really thinking through it, and then I started panicking that maybe this was a mistake and my stuff wasn't going to come. But listen, y'all. After receiving my items today, I am over the MOON about my experience with WigTypes. And that's why I'm writing this review - because everybody seemed to be hating on them, and I wanted to give my own take.

So! I put my order in on December 29th, upon the recommendation of a buddy who told me WigTypes was where it's at. The order didn't take long at all to get processed and shipped out to a UPS facility. The only thing that was kinda obnoxious was that it took forever to get a tracking number for my package. But here's the thing: turns out, UPS was being slow because of the holidays! So it wasn't WigTypes' fault at all. And like, maybe they coulda communicated that to me a little better, but at least their customer service team got back to me quickly when I reached out.

Anyway, I got my package on January 4th and I wasn't disappointed at all. I ordered four synthetic wigs total, and they all looked EXACTLY like I was expecting. I couldn't be happier, honestly. I definitely want to shop with WigTypes again sometime - it feels like they really came through for me where other companies have let me down.

I really appreciate their fast response, it shows they are serious about their business and customers. The wigs I purchased from them are really good quality, I have bought both synthetic and human hair wigs and they are great, especially for the price.

Their website is easy to navigate, they have a wide variety of products and I find their prices really affordable. I have recommended Wigtypes to my friends who are also wig-wearers and they too are happy with the service provided by Wigtypes.

One thing I would improve about Wigtypes is their packaging, I think it could be improved to better protect the wigs during transit. I have had a wig arrive damaged due to poor packaging, but when I contacted their customer service, they were quick to offer a solution which was great.

Overall, I would say that Wigtypes is a reliable company to do business with. From my experience, I have not encountered any major problems and their customer service is great. I love their wide range of products and I will continue to purchase from them in the future. If you're in the market for a wig or some hair care products, I recommend Wigtypes.

Been buyin stuff from Wigtypes for a hot minute now, and never had an issue until recently. Placed a order, everything seemed chill, got an email sayin my delivery would arrive by Friday. Had to work from home that day cuz I saw the delivery company needed a signature. But, the package never showed up. Next thing I know, the delivery company switched up the address and dropped it off somewhere else! Bruh, WTF! I contacted Wigtypes to sort this out and their reply the next day was less than helpful. They said they couldn't contact the delivery company and that I needed to pick up the package or else it'd be returned and I'd be charged a restocking fee. How the hell am I supposed to pick it up if they didn't even ask me if they could switch up the address?! I told 'em this and they had the nerve to tell me that even if I hadn't received the package, they'd still charge me a damn restocking fee! Ridiculous, I ain't payin extra for somethin' I didn't even get. Had to take matters into my own hands and contacted the delivery company myself. They fixed the issue and reshipped my order to my billing address without all that drama. If I could do it, how come Wigtypes couldn't?! Customer service is trash, yo. Ain't gonna be buyin from 'em anymore. Just a heads up, don't expect help if you run into any problems.

I gotta say, I'm not quite sure what's going on with WigTypes. I've placed a few orders with them since January of 2014, and three times now my orders have been straight up cancelled and refunded. I don't mind getting my money back, of course, but it's frustrating to be told that the items are out of stock when I know that the website says they're in stock. And sometimes, even after the order has been cancelled, the website still shows the items as being in stock. That's just confusing.

To make matters worse, WigTypes doesn't seem to be good at responding to customer inquiries. Their order confirmation emails are just raw HTML code, which is a really frustrating design choice. I did reach out to them to let them know about the problem, but I haven't seen any changes. It should be an easy fix, too - just a quick code tweak.

It's not all bad, though. I have actually received some items from them in the past that I've been happy with. But since the cancellations are such a crapshoot, it's hard to know whether or not I'm going to actually get what I order. Sometimes they'll cancel my order and I'll check other sites, only to find that the items I want are sold out there, too! If I know that I really want an item, I'd rather just pay a little more from a different site that actually has it in stock.

One other weird thing is that they seem to do business as Beauty of New York, too. Their addresses are the same, and the phone numbers are nearly identical (just one digit off). Even the charges on my credit card show up with the same ID, "BSOFNYC". It's all a little fishy to me.

I can't help but wonder if I've been blacklisted or something. I've never returned anything or done anything that should make me a bad customer. Heck, I even asked Beauty of New York if they were the same company as WigTypes once just out of curiosity. Maybe they didn't like that? I dunno. Either way, I really wish WigTypes would get their act together.

I have been using wigtypes.com for a few years now, and it has always been a reliable source for affordable and high-quality wigs. However, my experience during the holiday season of 2017 made me reconsider. I had ordered a large shipment of hair but did not receive my package.

Living in an apartment complex, I was used to packages being delivered to the leasing office if no one was home during the delivery. In this case, the package was not delivered to the leasing office nor my address. This was when I realized that wigtypes.com's customer service lacked efficiency.

When I tried to contact them through the live chat option, it did not work. The email service was not reliable too as I did not get a response back. Even the phone number provided was not helpful as I could not speak with anyone. In the end, it took a few days to finally reach someone.

I explained the situation to the customer service representative and informed him that I never received my package. He told me that the package was sent back and I tried to ask if it could be resent if I was willing to pay for the shipping and handling. Unfortunately, he said no, and I had to ask for a refund.

After a long review process, PayPal informed me that the package was never sent to my address, and I was entitled to a refund. It was only months later that I decided to give wigtypes.com another chance, but they provided me with the wrong tracking number. Eventually, they told me that I was blacklisted and could no longer order from the website.

My suggestion to anyone ordering from wigtypes.com is to always double-check the confirmation and tracking number. If you do not receive a tracking number within a few hours to a day after receiving confirmation, be cautious as you may never receive your package and they could still charge you for it. In conclusion, while I used to love the wigtypes.com website, their customer service needs improvement.

I really disliked WigTypes, honestly I would rate them at zero stars if it was possible. Their customer service is terrible, they have messages that automatically respond to you through email that says someone will get back to you within 24 hours, but you never hear a word from them. All I wanted to do was return something, and it was such a hassle. I have purchased things from this website a few times before, but now they will always be on my $#*! list. I am telling my whole family to never buy from this company again, as well as all of my hair stylist friends. Companies should not be able to treat their customers so poorly. I actually had to go as far as report them to the BBB just to get an actual response from them, and they still claimed that they had contacted me multiple times. I had to provide proof with pictures of the automatic responses I received, and the messages on social media that I had sent. I really advise you not to buy from them, it will not be worth it.

I was pretty stoked to try wigtypes.com. I mean, who doesn't love getting a good deal, right? So, I figured I'd give them a shot, and ordered a wig from their site. The price was low enough that I could justify the purchase to myself (and my wallet, obviously), and I was looking forward to my new hairpiece arriving quickly.

Unfortunately, things didn't work out the way I planned. After waiting for a week, I decided to get in touch with their customer service team to find out what was going on with my order. When I called, the guy who answered the phone said my wig had already been shipped. Conveniently, though, he wouldn't give me a tracking number OR an estimated delivery date. I mean, what's the point of having a customer service line if they're not actually gonna help you out, right? I told him my name, but he didn't really seem to care about anything I was saying.

Feeling a bit annoyed, I waited another week and then called back. Same story. No wig that day either. It wasn't long before I was starting to feel a little anxious - I'd already paid for the wig, and had no idea where it was or when it was going to arrive.

So, I went ahead and disputed the order with PayPal. That was when I finally got a tracking number - and guess what? The wig never left the warehouse during all of the time they were telling me it was on the way. Talk about unprofessional and unreliable.

I really wouldn't recommend them, given my experience. At the end of the day, it's just not worth the hassle.

Yo, I gotta tell ya about this wig site called WigTypes (wigtypes.com). I was pumped for my hair to get here, but damn was it a headache trying to get in touch with their customer service. Took me four whole days to get through to them, and when I finally did, they straight-up lied about why they didn't answer before. And forget about the live chat, that thing was never operational!

But get this, I wanted to swap my original order for a fancier wig - after it had already shipped, mind you - and they hit me with a 20% restocking fee! And the customer service rep was straight-up indifferent, bordering on rude. Dude was totally snarky, but then again, maybe that's just a New York thing, considering I'm from there too! Hilariously, I'm pretty sure he's the only one answering the phones, and he probably only works for an hour after lunch! That's when I finally got through to him.

So here's the thing, I never even got a confirmation that my order was processed or shipped until I got an email from UPS. But hey, at least their prices are pretty cheap, so can't hate on that. I hope the product ends up being cool, though. Time will tell!

Ordered on this site and had some issues getting my order shipped to my desired location. It was quite frustrating as I tried to input a different shipping address, but it kept on denying the request. Later on, I stumbled upon the numerous reviews about the site and wished I read them before making any purchases. Nonetheless, I decided to give it a shot.

As it turns out, it was a huge mistake. My order was shipped to Philly, but I currently reside in Boston. On top of that, I had to leave town soon and needed my package delivered to my new location. In a desperate attempt to address the issue, I contacted the helpful folks at UPS, and they promised to send the package to Boston upon approval from the company.

However, when I called the customer service line, I received the rudest treatment, and it was clear the company only cared about getting my money. They were resolute to not assist me in the delivery of my package, and I could feel their lack of concern for their customers.

I have interacted with a couple of customer service representatives in the past, but this was, by far, the worst experience I have ever had. The audacity and disrespect that I received from them were appalling, and I am beyond angry and frustrated.

In conclusion, do not waste your money on WigTypes. They only value their profits and could not care less about their customers. It is an absolutely disgusting way of doing business, and you should look elsewhere to satisfy your needs.

I gotta say, I ordered some wigs from WigTypes and the experience wasn't all roses and sunshine. I mean, I ordered three wigs, right? And one of them was in a bad state. It was like someone had given it a haircut with a pair of rusty scissors. What's more, every time I tried calling them, no one picked up. Like, talk about ghosting, am I right? And don't even get me started on their chat service - I couldn't even find anyone available during their so-called "chat hours." So, I decided to send an email, and finally got a response after enough time to knit a sweater. But, they asked for photos! I sent the photos to the email address they gave me, but the servers wouldn't take them. So, I sent them a link to the pics in a second email, and guess what? Nada. No response. Not a peep.

Like, let's be real, yeah? I ain't no Karen with a capital 'K', but I would have been super happy to give them another chance if they had just tried to fix the issue. Heck, the other two wigs I got were pretty good. But now? I'm annoyed, and won't be buying from them again. And, you know what? I'll let my girls know, and everybody else, they aren't worth the hassle.

I done shopped at WigTypes before, and I ain't had no problems most of the time, even spent a heap of cash there. But this last time, my order didn't never come. I forked over close to a hundred bones, and they ain't given me no refund or helped me in any way, except to keep opening investigations over and over again. They reckon that UPS told them they got it, but I never did get it, and UPS been trying to get a response from them for like two whole months now. Don't waste your time shopping here if you know what's good for you 'cause they ain't gonna help you if anything goes wrong. I probably done sent them over 20 emails by now, and they ain't done nothing. Try somewhere else instead. I kept asking them for their corporate info, but they just kept telling me no. I already done tried to upload screenshots of all the emails, but it ain't working right. If you check my email at ***@antaresdavinci, you can watch the video of me talking to their trashy customer service rep. Just look me up by my email at WigTypes to see how rude and sarcastic they are with their responses. It's beyond unacceptable.

I used to order from this website before, but then I stopped because of some issues I had with the quality of their wigs. I received two damaged wigs and I wasn't very happy about it. So, I started ordering from another website called Hairsisters and they were great. They had a really good selection of wigs and they always arrived on time.

However, they recently changed their payment options to only accept PayPal, and I've been having some trouble with my PayPal account on their website. I've called Hairsisters several times to try to fix the issue but it hasn't been resolved yet. Since I couldn't order from Hairsisters, I was forced to use WigTypes again.

One thing I will say about WigTypes is that they have a 110% price match guarantee, which is pretty cool. I emailed them about it the day I received my items, but I never heard back from them. That was two weeks ago, and I'm getting pretty frustrated with their customer service. It seems like they don't really care about their customers.

Overall, I think WigTypes has a lot of potential, but they need to work on their customer service. If they don't start responding to their customers and showing some respect, they're going to go out of business. So, I would recommend being careful before ordering from them.

I had a really bad experience with this company. They took my money but didn't send me a confirmation or tracking email like they said they would in the receipt. I tried calling and using live chat but couldn't get through for hours. Finally, I spoke to someone and they were so rude about it! Even though I ordered with same day shipping, I still didn't get an automatic email confirmation. This is really frustrating because I usually order from Sam's Beauty and they always send emails promptly.

I shouldn't have to keep bugging a company to make sure they're doing their job. It's their responsibility to keep me updated on my order. I work too hard for my money to deal with this kind of crappy service. If you're thinking about buying from wigtypes.com, don't do it. They're not worth the hassle.

Honestly though, the quality of the hair is probably the same no matter where you buy it from. I'd recommend shopping somewhere else where you can actually get decent customer service.

I purchased two wigs from WigTypes and while I received them quickly, I was disappointed to find that they were in poor condition. It was clear to me that both of the wigs had already been cut and worn, which was not what I had expected when ordering new wigs from a company.

Upon reaching out to WigTypes, I was informed that all of their wigs are supposed to come directly from the factory unopened. I decided to send the wigs back right away and requested a refund. The company informed me that it would take 8 business days to process a refund after they received the merchandise.

Unfortunately, on the 8th day I still had not received a refund. Feeling frustrated, I reached out to my credit card company to file a dispute over the cost. The very next day, I finally received an email from WigTypes informing me that the total refund had been issued back to my account.

However, when I checked with my credit card company, I was informed that the refund had not yet been received, and it could potentially take a few more days to process. All in all, this was not a great experience as a customer.

When I purchase merchandise from a company, I expect to receive a quality product in a timely manner. Unfortunately, as a result of this poor experience, I would certainly never do business with WigTypes again. It's important for other potential customers to read reviews and do their own research before deciding to order from any company.

I tried gettin' some Xpressions braid hair for my daughter today from WigTypes.Com, but it didn't work out too well. The site said my order was declined 'cause my billing address didn't match my shipping address, but then I saw that they went ahead and charged me twice, $29 each time! How could they take my money if they said the payment was declined? Makes no sense to me. Wish I woulda read some reviews before I went ahead and trusted 'em. Seems like they aren't gonna help me with this mess, so I'm gonna have to take things into my own hands and talk to my bank. Luckily, I got all the proof I need to show my bank that the order was declined, but WigTypes still went ahead and charged me twice! I emailed 'em right away, and I got the screenshot to prove it. If they act like they never got my email, I got the date and time to back me up. So if you're havin' trouble like me, just contact your bank. They'll help out, no problem. But it's definitely a good idea to avoid shady businesses like WigTypes in the future. Don't wanna waste any more time or money on places that can't be trusted. Smh.

After being a long standing customer with this business who have shipped out plenty of bad wigs over the course of about 6 years + I decided not ignore the last 2 shipments and complained about the faulty wigs. Attached is a photo of one of the faulty item shipped from this business. I requested a return and honestly they initially refused and didn't want to provide a returns shipping label. Eventually, after a fuss, they agreed but it ended up with WigTypes.com refusing orders. It is a silly tactic because eventually, they will have no business if they thinking doing that is a solution.

The only solution for WigTypes is to correct their mistakes when it is made and be extra vigilant during the stocking inventory/packaging process. Faulty items should be claimable on their insurance, so why refuse customers returns or request things like restocking fees?!

i ordered this wig yesterday, now usually i get a confirmation email of some sort BUT i didn’t and i noticed way later in the day that i forgot to screenshot the page but it took money off my card… i’m a wig influencer and i’ve been seeing the Dominica wig around and i wanted to give it a try. as well as i have a event i have to attend soon. i’m not sure what’s the issue but if i don’t get the wig i will be taking legal acting for stealing my money.

These people are the worst. They shipped me the wrong wig and I called and they stated that they don't do exchange so I sent it in anyway for a refund and he stated that they would be charging 20% plus I had to pay for shipping separately. They have one male employee working there in he is very rude. I done doing business with wig types. Very disappointed and the manager is no better. Don't do business with these people. I prefer Ali express.

I have placed an order for two wigs and right after I paid I decided to read the reviews. I was terrified and decided to cancel my order as soon as possible and contacted Wigtypes support. I received a reply that my order was successfully cancelled and that it'll take about 5 days to process a refund. 5 days later there was no money! I contacted them again and asked if everything was ok and they assured me that everything was ok and asked me not to worry.
That was over 5 weeks ago and I'm still waiting for my money and they stopped replying and I can't reach anyone from customer service! These people lied from them very beginning and everything they said was nothing but scam. I'm so angry at myself! I should have read the reviews earlier!

Do not buy anything from WigTypes website this company is a complete disaster! Ordered wig from them and after I paid I did not received any information regarding my order, there wasn't even a tracking number sent to me!
When I contacted customer service they spoke very rudely and literally blamed me! They said that they've sent all the detail and that it was my problem if I wasn't able to find anything!
These people are terrible! They sent nothing to me and I never ever received the wig! They just stole my money and pretend that they didn't! This place should be shut down!

I ordered a wig from WigTypes and received the wrong one. It was the same style wig, but it was way darker than I wanted. I contacted customer service and they said that the color I wanted was no longer in stock so they sent me the similar one! Absolutely ridiculous! I can't even describe how angry I was. I do not understand why didn't they contact me and never informed me about that! And now they are refusing to refund me! What a terrible company! Avoid this scam artists at all costs!

I ordered 3 wigs from them & one was severely damaged. It looked as though someone had taken scissors to it. I tried several times to call them but they never answer their phone. There is never a chat operator available even during the times they specify that one will be available. I emailed them and finally got a response asking me to email them the photos I had taken. The email address they supplied has servers that won't even allow you to email photos. I then emailed them a link to the photos and they will not respond to me. Had they tried to resolve the issue I would have been more than happy to purchase from them again as two of the 3 wigs were beautiful. Now I'm just pissed and will not only not be purchasing from them again but I will let me friends and everyone else know not to shop there.

They suck! If I could I would give ZERO star.I placed ONE order with them. And I repeat ONE single order. I ordered about 8 items. Some of the packages only had half of the weaves they were supposed to have. They obviously divided some packages in 2 to fit the amount of ordered items. I returned some of the items to the store. Some of the items were fine, so I decided to reorder a few month later. I logged in and placed my order. I received a confirmation email. When I logged back in a few days later to check the order status, it was cancelled and I was "black listed". So I called them and asked what happened (I had to call at least 3 times before getting someone on the phone). I asked them what happened with the order. They asked me if I made any return in the past, I said yes, and they said that's probably why I was black listed. I was like.. Really? For one order you get black listed? They didn't even sent me an email to let me know. I had to log back in days later to find out.Anyway, good luck if you decide to go ahead and do business with them. They are totally unprofessional and don't know a bit about customer satisfaction.

I ordered two wigs from the website www.wigtypes.com. They charged me immediately, but no info about order. I called them and sent emails, but everything was unsuccessful. Also their phone number on the website was fault, and the only way to reach them was to send tons of emails. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?