Wigs.com
reviews and complaints

Classic, charge before ship(and not tell you it's backordered), I cancelled an order and they shipped a "back order" the same day within hours, really? So I had to absorb the return shipping, had a NASTY customer service rep try to blame the customer, claiming that they had no record of any emails that I sent stating that I had cancelled, well guess what not only did I have that email I had one from one of their reps CONFIRMING that I had cancelled.

Not a way to do business, as to the warehouse does not see any of the emails.. well really? I worked at a place that you could CALL the warehouse and stop an order, cancel an order, or expedite the shipping had it not been shipped yet ...so this company LIES !

Watch the vids if you like so you know what the product looks like but this nonsense that they have a contact number on a web page but tell you that anything ordered over the phone or a credit does not show up on your account online is just that, it lacks LOGIC and is clearly a poor way to do business.

Note-- If you "buy" a color ring.. just keep it, if you return it you get a couple dollars less in a credit and you MUST call to use said credit.. it's just a racket.

NEVER EVER Again !

I ordered a product online. I did not find out it was not available until 9 days later. %Then when I tried to reply, , no one answered my email for another week. They responded by telling me that the product I orderd was to be shipped the next week. that was 10 days a go and I still have not received my product or a reply from my enquiries that I have made during trhe process. I am appalled with their customer service. I have dealt with this company for sometime and have never found the customer service to be so disgusting.

It is my money and I need to know what they have done with it. We are talking hundreds of dollars here. Here is a copy of the first email received after my initial order on 04/20/2010 dated 4/29/2010:

Expected Availability Date: 5/6/2010

Dear, Tracy

Your item(s) listed above is on backorder. The backorder date noted is your expected shipment date. You have been placed on our backorder list to be among the first to receive this item when it comes off backorder. The most expedient way to receive your item is to remain on the backorder list, you do not need to do anything further. You will receive your item as soon as it becomes available.

If you do not wish to remain on the backorder list, or if you wish to choose an alternate style or color, please reply to this email and give us your new choice. We will process your request right away!

If you need assistance with your purchase, please take advantage of our licensed cosmetologists available to help you during business hours, Monday thru Friday 8:00AM to 6:30PM (CST). Call TOLL FREE [protected] and Press Option 1 for Sales. You may also email [protected]@beautyandhair.com with your request. To expedite your request, please make sure to reference your sales order within your email.
Thank you,

Customer Service Team

beautyandhair.com
U.S. (Toll Free) [protected]
Outside the U.S. +[protected]
Fax [protected]
wigs.com | extensions.com | hairpieces.com

Waited for almost 2 months for my order after I paid for it. Told it was on B/O. I called for the 3rd time and was told that it was finally available and my order would be shipped immed. I would receive it the following Friday. Guess what, it is now Friday and no order. I just got off the phone with them, and really steamed, apparently they never shipped my order because they never received in my items. Needless to say I cancelled my order, hopefully I will get a full refund on my credit card, that remains to be seen. In short, lousey service, no reguard for customer service, how they stay in business is a real mystery! Don't bother dealing with unless you don't care about receving your order.