Wigsbuy
reviews and complaints

Purchased a wig for a family member. Was purchased early dec 2017 for a Christmas present. Sent several emails around dec 17 about why it had not come. About a two day delay in response time. Wig would not be here for Christmas. I mistakenly kept the order to give to same family member in feb. it arrived a few days after xmas. Was POOR quality. Not thick and not real hair. Was costume shop quality. I sent an email about a return and it took them five days to get back to me . Currently they are refusing to give me a return address and are demanding pictures of the product. This place is a total scam. Wigs are from china and a total scam and terrible quality.

I purchased a wig, the quality was inferior to what I expected. Two weeks later I received a second identical wig. I was charged for both. Upon trying to return at least one, I was told that they would send me instructions on return process via email. I never received instructions, nothing. I could never catch them on the phone to resolve this issue.

The same hour I received the Ashley Benson wig I purchased I started my trail of emails. My first email was placed on their website stating my dissatisfaction for this thing they sent me. It looked nothing close to resembling the picture on their site. The description is a medium length wavy wig. What I received is a medium length flat top and side wig with a 50's big curl at the bottom and frizzy. I've seen dolls hair look better. The color isn't natural, it's some weird brown with streaks of almost golden colors dabbled throughout. I sent the pictures and awaited their reply...still waiting. Two days later I went to their site and sent another email this time being more firm, I'm getting pissed at their promised that someone will contact me and didn't...still waiting. Meanwhile daily still receiving emails to purchase their product because of a sale. My third and final attempt was a direct email once again still waiting for a reply. I've done what's required of me, I paid the price they asked for, waited for the time they required and if I have a dispute contact them and send pictures.
The wig is defective or their quality is substandard or they sent the wrong item. I expect a full refund and will not pay for the return shipping.
Am keeping a full record of the attempts to resolve this issue by you forwarding information on how to return your defective wig for a full refund Order NO.1092810

From: wigsbuy [Edit Address Book]
To:
Subject: Your message is important and we will respond ASAP
Date: Nov 27, 2017 7:18 PM

-----Original Message-----
From: wigsbuy
Sent: Nov 30, 2017 9:59 AM

Subject: Your message is important and we will respond ASAP

From: Order NO.1092810
To: wigsbuy
Subject: Expecting a full refund
Date: Nov 30, 2017 9:53 AM
According to your email, a reply was on the way. As you know that hasn't happened. I've waited a long time to receive my first order from your company and now this process is taking long than you have stated. Look, this is simple you shipped a product that isn't as advertised. I expect a full refund.

It's been more than 3 months since I ordered a wig from them. It's ridiculous that someone like me can wait for so long.
I highly recommend you to read all the reviews before spending your money. Good wigs are expensive, this website offers nice items, only it never delivers them. So your money will be there, in their hands, and they will refuse to listen to your opinion or to refund. A think there's a many steps system I will have to go through before I will get the money.
Never again.

Do NOT purchase from this company. First they do not ship your order according to the shipment timeframe. The wig was significantly shorter than pictured, it did not represent what was shown through the website. They wanted me to send pictures so they could decide if they would refund my money. This is a scam site! No customer service, fortunately I paid through PayPal.

I ordered a dark brown wig and they sent me a jet black wig. They spent several days trying to negotiate with me sighting their return policy. I told them that their return policy is for the dissatisfaction with the product I ordered and they did not send me what I ordered. Their latest offer was for me to ship the wig back at my expense before refunding my money. They did not say they would refund fully when I returned the wig but did not say they would refund the postage to send it back. I started a dispute with PayPal. That's the only way you are going to get your money back. If they want the wig back, insist that they send you a prepaid label and an email stating that you will get a full refund. If anyone gets scammed by these people, be sure to dispute it with your credit card company.They send you what you ordered and then they don't want to take responsibility for their error.

I paid them $157.00 through PayPal. After 90 days they sent me a golden blonde wig, which in no way resembled the wig I ordered. I ordered a dark brown bob. I am a black woman and I do not wear blonde hair. I contacted them several times by email questioning why order was taking so long (site says 7 - 15 days). After requesting refund, I got a reply stating item was on the way. 10 days later I got a blonde wig. After emailing and calling them, all I got was take a picture and send it to them. Ha! I am going to request that PayPal stop processing payments for them. Join me please. This site needs to be shut down.

My husband ordered a wig from you, he paid for expedited shipping and we have yet to receive the item in the mail. The order was placed Saturday night, June 24th 2017, it is currently Friday June 30th of 2017. We haven't even received a tracking number to let us know the item has been shipped.. he has tried emailing them and received no response. It's super frustrating to have paid over $300 for an item and receive no communication at all!

I purchased a human hair wig paid $212 for it I was I received a synthetic wig need to return it to get my money back or get the correct wig there is no return address they will not answer my emails they will they totally ignore my messages from Facebook and their phone number is international I cannot call an international phone number all I want to know is the return address and I'll never ever buy from the store again

I ordered a wig for $147.00 on April 17th. It took almost 2 months before I received the wig and when I FINALLY received the wig it looked like a $14 wig. It looked NOTHING like the wig in the photo. It looked like someone took it off they head and packaged and shipped off a old worn out wig. I am sooooo angry. They need to be shut down. PLEASE DON'T WASTE YOUR TIME OR MONEY!

I have purchased a wig from Wigsbuy and they said that I'll get my order within 14-21 days. When my wig did not arrive I contacted Wigsbuy and asked them to cancel my order. They said sure and promised that I'll get my money back any time soon. I believed them and thought that my order was cancelled so I bought another wig from a different site.
Time passed and there was no sign of my money. And when I tried to contact Wigsbuy they did not reply.
Several weeks later my wig arrived.
Even though they said that my order was cancelled it wasn't and they never planned to refund me. Terrible experience and of course the worst customer service ever. I will never deal with this dishonest company and would not recommend them to anyone. Please, stay away!

First of all, they use photos of celebrity hairstyles from the web as "samples" of what you're getting. The wig that comes to you looks nothing like what's on the site. The hair is thin, oddly shaped fit, and the color/style is not even remotely close to what was advertised. I've been in a paypal dispute with them for over 2 months trying to get my money back. An absolute nightmare - do not shop here!

WigsBuy gave me a hard time and I had a terrible experience with them. They said that it'll take approximately two-three weeks for my order to arrive but in reality it took over two months! All that time I was trying to get my order cancelled and it was absolutely impossible.
Customer service was quite rude and they were not interested in helping me. All they said that I need to wait and be more patient. I will not buy from them because they are unprofessional, customer unfriendly and shipping takes forever!

About two months ago I ordered a wig from Wigbuys website. I paid some extra money to get my wig in 2 days, but it still took them forever to deliver. I actually received my wig three weeks later. When it arrived I was very disappointed with the quality, but the worst part was that they've sent me the wrong color. I sent it back in order to get a refund. Two months passed and I decided to ask them what is it taking so long with my money. And when I wanted to enter their site I found out that there is no more access! I need to know what is going on, they still owe me and I need to reach someone from Wigbuys as soon as possible.

Do not buy from this site especially when they are promoting sales! I placed the order on Apr 1st and my account was charged immediately. On Apr 10, I reached out to them via email, their respond is they need to do quality inspection for 3-4 days. I responded to the email asking to cancel the order and never heard back. I contacted them via chat on Apr 15 and they gave me the same answer, items will be shipped 3-5 business days. I told them to cancel the order and they agree if I agree to the cancellation policy with is they retain 25%. I think this business is a scam and they are making money of customers cancellation.

There was no mentioned of the company location on their site, or the shipment will take long. Based on the contact# it is China country code.

I purchased a wig in early January and received no tracking or shipping information. I contacted their customer service and was told that the wig needed to pass "quality inspection" and only after that it will be shipped. I was not sure why a wig would need to pass inspection. Few weeks later I emailed them again and asked for a refund. They said that my wig was already shipped and if I want to get a refund I have to pay a restocking fee first! Absolutely ridiculous! I contacted them many times but never received my refund! Wigsbuy is a scam site, avoid it at all costs!

I've purchased two wigs from Wigsbuy and never received a confirmation email or my tracking number. Three weeks later nothing arrived so I contacted the company to see what was going on. Their customer service turned my life into a real nightmare and gave me a hard time. I send them over 30 emails. First I asked about the status of my order, then I asked them to cancel it, then I told them I was going to report them. I'm so tired of this!
So in the other words, be careful when ordering, because if there's going to be something wrong no one will ever help you! I have no idea where my wigs are and I doubt that I will ever receive anything.

I ordered a wig from Wigsbuy back in January and paid for it over $190.00. After not receiving it after two weeks, I contacted their customer service and asked them to cancel my order and demanded a refund. About two weeks later they finally emailed me back and said that I would have to pay 25% for a restocking fee! This company is absolutely ridiculous. I will never order anything from them again and now I have to think of something how to get my money back.

I purchased a wig for $45 from WigsBuy on December 1st. It is now January 15th and I have not received the order yet. It was supposed to be delivered within 3-5 business days and I still don't have it. I sent several messages and WigsBuy tried to tell me that I did not pay for the wig. I actually paid via PayPal and received a confirmation email stating that the order was paid. I ordered and purchased the wig for the party. They ruined all my plans! All I ask for is my money back and I will never do business with WigsBuy again.

This is another company that sells an inferior product, takes your money, and then makes returning it impossible. Once you contact them about the product being nothing like it is displayed, they offer to give you back 20% of the price you purchased it for. To return the item back to China, the cost is exorbitant, and it will end up costing you even more of a financial loss if you actually return the item. It all planned out, and a disgusting scam. Please buyers out there, steer clear of this company. Their products are inferior, and their business practices are criminal.