Wigsbuy
reviews and complaints

This company is a scam. I had ordered a wig back in december and got the product in march (3 months later). They kept telling me to wait and wait. I should have just canceled the order but I was really excited to get the wig, I finally open the package and its the wrong wig. Wrong size, length, colour and texture. I was beyond angry. They tell me that inconsistencies can happen and to take it to a hairstylist to make it look better. I told them that the product is not what I ordered so why would I do that? Even if I did like this wig I couldn't wear it because its the wrong size. I asked for a full refund as this was not the product I ordered, and a paid shipping label to send the product back to them. I should not have to pay shipping for an item I did not order. They of course refused and only wanted to give me the money for the physical product itself. They deducted an international shipping fee even though the shipping was free on my bill so i'm not sure where that came from. The refuse to call me on the phone so I can speak to them directly. The communication via email is terrible. It's like they are responding to messages that are not related to the one I write. I will keep fighting and will update you guys. If anyone has advice I would love to hear it.

Ordered a blond color wig. Received a black wig ( see pictures attached).
Requested a return shipping label, I get an email back saying to return it at my expense. Tried to call a number in California, no answer, it disconnects.
Wigsbuy- This is not a way to do business, you make a mistake in shipping wrong color, you need to pay for the return.
Denise
[protected]
[protected]@comcast.net

I recieved a 100 percent syntheic wig. Wrong color. Nothing like the picture. Have tried to contact this company by E-mail for return information no respond. I took the to package back to DHL Couier to returnit and was told it would cost $132.00 to ship it back to CHINA. PLEAS DO NOT OEDER FROM THIS COMPANY. I just got a message that stated my nessage is too short and it might not be recieved. What does the length of the compliant has to do with the fact you have merchanise you cannot return because it seen to me this a FAKE COMPANY. This has gone on too long and I have not heard from this company.

WIGSBUY TAKES ADVANTAGE OF CANCER PATIENTS
To return an item to WIGSBUY they expect you to telephone them IN CHINA
in order to receive WIGSBUY PERMISSION to return an item!
WIGSBUY then charges about 30% penalty PLUS shipping back to CHINA
No relief for (known) cancer patient who cannot deal with their nonsense
--WIGSBUY COULD CARE LESS
This is a heartless Chinese company that produces a terrible product
We will donate the wig to charity although few would consider wearing it

I've already respond to you serveral times with no luck.

On ‎Thursday‎, ‎June‎ ‎21‎, ‎2018‎ ‎02‎:‎33‎:‎02‎ ‎AM‎ ‎PDT, wigsbuy wrote:

Dear Diana
Thank you for your shopping with WigsBuy.com.
Really sorry for the trouble. but it is the first message we got from you about the dispute
Would you please tell me your order number so that i can check for you
Any questions, please feel free to Contact Us.
Best wishes

Do not order anything from Wigsbuy. They do not stand by their return policy which states they will refund in full.

My order took 2 months to receive. The quality of the wigs is cheap and their wigs do not look anything like the photos on their website.

Within 3 days of receipt, I contacted them by filing a "dispute" on their website. It's been three months since I placed an online order and I am still dealing with them. My order totaled $430 and they are telling me they can only refund $310 plus I pay return shipping cost. I don't mind paying return shipping, but I do expect a full refund.

Worst experience ever I tried to cancel my order two days after I placed it, there website said I had writhing 14 days to do so. The phone numbers listed on the site did not work so I Emailed a few times finally I got one response and they only asked my I wanted to cancel, which I thought was rude I responded and never heard back. The website gives you no option to cancel the order or dispute and order. This Is a complete scam!

I ordered multiple wigs from this company 7 to be exact. Two of them I have never received although they charged my card for them and then some. Even charges I did not authorize. The wigs were not the style, color, length, nothing as pictured. When I complained, they blocked me from their chat initially. They have promised refunds which I have never received and have fake addresses and contact information such as 275 E. Redondo Beach Blvd. Gardena, CA, USA 90248 which they have referred to as their warehouse but they do not exist there. Supposedly they are in china but have a california address? Do not buy from this company. You will never see your money or your product from them.

The wig was ordered from Wigsbuy on January 14, 2018 and confirmed
item number: 1105160 / Charming dark brown fluffy curly mid-length synthetic hair lace front African American wigs/ 16 inches, Color: SH#4/27

I have tried to make contact to find out its shipping date and I have had no contact with this company. I spent $68.00 which takes me many hours to earn this money, so either return the money or send the wig. I am also contacting the Better Business Bureau because of the lack of good customer services.

I am so upset with their NON customer service! I believe this company is a scam! They take your money from your account then never send you the product! I have tried contacting them, emailing them and nothing! During the ordering process it said I would receive my order in 4-8 days! It's been a month! It's strange too, that when I send an email one day it will go through. Then I try sending again the next day and it gets returned! My advice it to buy from someone in the United States and check the reviews first! Otherwise, just plan on giving your money away!

Purchased a wig for a family member. Was purchased early dec 2017 for a Christmas present. Sent several emails around dec 17 about why it had not come. About a two day delay in response time. Wig would not be here for Christmas. I mistakenly kept the order to give to same family member in feb. it arrived a few days after xmas. Was POOR quality. Not thick and not real hair. Was costume shop quality. I sent an email about a return and it took them five days to get back to me . Currently they are refusing to give me a return address and are demanding pictures of the product. This place is a total scam. Wigs are from china and a total scam and terrible quality.

I purchased a wig, the quality was inferior to what I expected. Two weeks later I received a second identical wig. I was charged for both. Upon trying to return at least one, I was told that they would send me instructions on return process via email. I never received instructions, nothing. I could never catch them on the phone to resolve this issue.

The same hour I received the Ashley Benson wig I purchased I started my trail of emails. My first email was placed on their website stating my dissatisfaction for this thing they sent me. It looked nothing close to resembling the picture on their site. The description is a medium length wavy wig. What I received is a medium length flat top and side wig with a 50's big curl at the bottom and frizzy. I've seen dolls hair look better. The color isn't natural, it's some weird brown with streaks of almost golden colors dabbled throughout. I sent the pictures and awaited their reply...still waiting. Two days later I went to their site and sent another email this time being more firm, I'm getting pissed at their promised that someone will contact me and didn't...still waiting. Meanwhile daily still receiving emails to purchase their product because of a sale. My third and final attempt was a direct email once again still waiting for a reply. I've done what's required of me, I paid the price they asked for, waited for the time they required and if I have a dispute contact them and send pictures.
The wig is defective or their quality is substandard or they sent the wrong item. I expect a full refund and will not pay for the return shipping.
Am keeping a full record of the attempts to resolve this issue by you forwarding information on how to return your defective wig for a full refund Order NO.1092810

From: wigsbuy [Edit Address Book]
To:
Subject: Your message is important and we will respond ASAP
Date: Nov 27, 2017 7:18 PM

-----Original Message-----
From: wigsbuy
Sent: Nov 30, 2017 9:59 AM

Subject: Your message is important and we will respond ASAP

From: Order NO.1092810
To: wigsbuy
Subject: Expecting a full refund
Date: Nov 30, 2017 9:53 AM
According to your email, a reply was on the way. As you know that hasn't happened. I've waited a long time to receive my first order from your company and now this process is taking long than you have stated. Look, this is simple you shipped a product that isn't as advertised. I expect a full refund.

It's been more than 3 months since I ordered a wig from them. It's ridiculous that someone like me can wait for so long.
I highly recommend you to read all the reviews before spending your money. Good wigs are expensive, this website offers nice items, only it never delivers them. So your money will be there, in their hands, and they will refuse to listen to your opinion or to refund. A think there's a many steps system I will have to go through before I will get the money.
Never again.

Do NOT purchase from this company. First they do not ship your order according to the shipment timeframe. The wig was significantly shorter than pictured, it did not represent what was shown through the website. They wanted me to send pictures so they could decide if they would refund my money. This is a scam site! No customer service, fortunately I paid through PayPal.

I ordered a dark brown wig and they sent me a jet black wig. They spent several days trying to negotiate with me sighting their return policy. I told them that their return policy is for the dissatisfaction with the product I ordered and they did not send me what I ordered. Their latest offer was for me to ship the wig back at my expense before refunding my money. They did not say they would refund fully when I returned the wig but did not say they would refund the postage to send it back. I started a dispute with PayPal. That's the only way you are going to get your money back. If they want the wig back, insist that they send you a prepaid label and an email stating that you will get a full refund. If anyone gets scammed by these people, be sure to dispute it with your credit card company.They send you what you ordered and then they don't want to take responsibility for their error.

I paid them $157.00 through PayPal. After 90 days they sent me a golden blonde wig, which in no way resembled the wig I ordered. I ordered a dark brown bob. I am a black woman and I do not wear blonde hair. I contacted them several times by email questioning why order was taking so long (site says 7 - 15 days). After requesting refund, I got a reply stating item was on the way. 10 days later I got a blonde wig. After emailing and calling them, all I got was take a picture and send it to them. Ha! I am going to request that PayPal stop processing payments for them. Join me please. This site needs to be shut down.

My husband ordered a wig from you, he paid for expedited shipping and we have yet to receive the item in the mail. The order was placed Saturday night, June 24th 2017, it is currently Friday June 30th of 2017. We haven't even received a tracking number to let us know the item has been shipped.. he has tried emailing them and received no response. It's super frustrating to have paid over $300 for an item and receive no communication at all!

I purchased a human hair wig paid $212 for it I was I received a synthetic wig need to return it to get my money back or get the correct wig there is no return address they will not answer my emails they will they totally ignore my messages from Facebook and their phone number is international I cannot call an international phone number all I want to know is the return address and I'll never ever buy from the store again

I ordered a wig for $147.00 on April 17th. It took almost 2 months before I received the wig and when I FINALLY received the wig it looked like a $14 wig. It looked NOTHING like the wig in the photo. It looked like someone took it off they head and packaged and shipped off a old worn out wig. I am sooooo angry. They need to be shut down. PLEASE DON'T WASTE YOUR TIME OR MONEY!