Wigsbuy
reviews and complaints

I bought a wig on line and I received it in Dec. 2019. It didn't look like the picture. I was told that someone will contact me, and give me the return address. No call back. I I tried reaching them with no luck. I called China (the only CS telephone number) 3 times, and the recording is not in English. I sent 3 letters stating I was not happy and wanted my money back or exchange this for another. I researched and I found an address: 275 E Redondo Beach Blvd, Gardena, Ca, . 90248. It was returned. I paid $160. I would not advise any one to invest in this company. There is no way to reach them. This company has other names other than wigsbuy. This is now March, still no luck. Good luck.
My telephone no. [protected]
Toni

To Whom It May Concern:

I am having several problems with this vendor. The most troubling one at this moment is that this item is on their site for two different prices - $53.72 and $95.44. I was charged the higher price. This is not acceptable. Further, here in Canada, if a vendor double prices an item, the client pays the lesser sum.

Further to being fraudulently charged the higher price, the item is totally unacceptable. It arrived at my home with the exterior wrapping torn, strained, and, just in general, in deplorable condition. Too, upon opening the package the wig looked like a rat's nest. I could do nothing to tame it down to where it vaguely resemble that which the site had shown.

I have previously contacted Wigsbury, and they have not offered any compensation nor an address to which I may return the item. I would sincerely appreciate any assistance that you could offer me.

Respectfully,
Darlene Sand

I bought a wig on line and I received it in Dec. 2019. It didn't look like the picture. I was told that someone will contact me, and give me the return address. No call back. I I tried reaching them with no luck. I called China (the only CS telephone number) 3 times, and the recording is not in English. I sent 3 letters stating I was not happy and wanted my money back or exchange this for another. I researched and I found an address: 275 E Redondo Beach Blvd, Gardena, Ca, . 90248. It was returned. I paid $160. I would not advise any one to invest in this company. There is no way to reach them. This company has other names other than wigsbuy. This is now March, still no luck. Good luck.
My telephone no. [protected]
Toni

I have been trying to contact the seller by the phone number on the web site but it is not the correct number. I have also sent emails but they don't respond back. I ordered the short choppy layered wavy synthetic wig. Since I paid thru PayPal I have submitted my information thru the resolution center hoping that once PayPal determines this is a fradulant charge hopefully I will get my money back. Also I have tried to track it

I ordered a wig for my wife. What we received does not resemble their WebSite photo at all. Additionally, the wig looks like it was used and probably used as a scary Halloween costume. Beyond ridiculous. I tried contacting Wigsbuy the same day and filled out their online dispute form.

I have sent numerous emails and tried calling. They have not responded. Their phone posted online is bogus.

Wigsbuy is a fraudulent company, stay away. I am contacting the State Attorney General's office to see what can be done to stop this group of fraudsters from ripping people off. Wigsbuy is as bad as it gets for fraud.

HELP
I have called c.s. 2X (China) and a recorded messages to call back later, the responder is busy. I've have send 3 mess. to support (dispute and refund), and never received a call back, or any answer. I want to send my wig back to: 275 E. Redondo Beach, Gardena, Ca 90248. It says: (not for return or exchange) ? no other address or local telephone no.
I ordered this on 12/19/2019
The item (picture) doesn't match the wig. Tidebuy is the same company.
I would like a full refund $163.55.
Toni Montenigro
order #1224511
tele: [protected]

This is a link (address) for picture: https://simages.wigsbuy.com/Upload/Image/2018/332/59-78/4b7b6429-a987-416a-808d-222383d56939.jpg

Thank you for your attention!

Invoice 1202999 received on Thursday, October 31st. I ordered this standard, off the rack wig in July, 2019.
When I received it the other day and opened the box, I was shocked by the color of the wig. It was a lot more blonde than in the swatch shown online.
I am a 65 year old man and do not want blonde hair. I was anticipating a base color of Ash Brown with blonde highlights. Instead, I received Blonde with darker highlights.
Would appreciate a full refund as I am a Cancer patient and I don't have the money or time to waste on a wig that will not be worn.
Please take that into consideration when you review this return request.
Thanking you in advance.
Jeffrey L Hogue

I am so mad! I have e-mailed this company for over a week and they have not responded! Their phone number is not correct for the United States! They say that they will contact you and they don't! Do not buy any wigs from them! If they do not contact me within 24 hrs! I will contact PayPal and the Butter Business Bureau and turn them in for fraud!

Habe am 19.März 2019 folgende Echthaarperücke über PayPal bezahlt :
Artikel - Nummer : [protected]
Heiß Mischfarbe Bob Wellig 100% Echthaar Lace Spitzefront Perücke 12 Zoll.
Bis heute erfolgte keine Lieferung & keine Information darüber.
Die Firma ist weder über zwei unterschiedliche Telefonnummern noch über die angegebene E-Mail - Adresse erreichbar. Ich will die Bestellung stornieren und den Betrag zurück fordern, weiß aber nicht wie ich an die heran komme. Können Sie mir bitte helfen?
Im Voraus herzlichen Dank!
Melanie Kornas

Ordered 20 inch curly clip in hair extensions and received 7 inches! Pulled straight it only came to 15 inches. I paid about $73. I tried to return and they said they would only give me back $45, but that I could exchange for something else. So I found something else to replace what they sent me, and I was going to return the extensions and I thought that they would exchange them for the item that was in my shopping cart and they would adjust the price. Instead they wanted me to send them an additional $42 through paypal in cash. I told them I didn't feel safe doing a transaction like that and I had no way of protecting myself if I sent them cash and no way to ensure where the money was going. So I called pay pal and they told me not to make the transaction that I couldn't dispute it since it was cash and they also told me Wigsbuy.com had restrictions on their account and I probably wouldn't see my money again. These people are scammers! They would even give me a return address. They could of easily done business through there website even for an adjustment just like I did when I first bought the extensions which I paid by credit card!

This company is a scam. I had ordered a wig back in december and got the product in march (3 months later). They kept telling me to wait and wait. I should have just canceled the order but I was really excited to get the wig, I finally open the package and its the wrong wig. Wrong size, length, colour and texture. I was beyond angry. They tell me that inconsistencies can happen and to take it to a hairstylist to make it look better. I told them that the product is not what I ordered so why would I do that? Even if I did like this wig I couldn't wear it because its the wrong size. I asked for a full refund as this was not the product I ordered, and a paid shipping label to send the product back to them. I should not have to pay shipping for an item I did not order. They of course refused and only wanted to give me the money for the physical product itself. They deducted an international shipping fee even though the shipping was free on my bill so i'm not sure where that came from. The refuse to call me on the phone so I can speak to them directly. The communication via email is terrible. It's like they are responding to messages that are not related to the one I write. I will keep fighting and will update you guys. If anyone has advice I would love to hear it.

Ordered a blond color wig. Received a black wig ( see pictures attached).
Requested a return shipping label, I get an email back saying to return it at my expense. Tried to call a number in California, no answer, it disconnects.
Wigsbuy- This is not a way to do business, you make a mistake in shipping wrong color, you need to pay for the return.
Denise
[protected]
[protected]@comcast.net

I recieved a 100 percent syntheic wig. Wrong color. Nothing like the picture. Have tried to contact this company by E-mail for return information no respond. I took the to package back to DHL Couier to returnit and was told it would cost $132.00 to ship it back to CHINA. PLEAS DO NOT OEDER FROM THIS COMPANY. I just got a message that stated my nessage is too short and it might not be recieved. What does the length of the compliant has to do with the fact you have merchanise you cannot return because it seen to me this a FAKE COMPANY. This has gone on too long and I have not heard from this company.

WIGSBUY TAKES ADVANTAGE OF CANCER PATIENTS
To return an item to WIGSBUY they expect you to telephone them IN CHINA
in order to receive WIGSBUY PERMISSION to return an item!
WIGSBUY then charges about 30% penalty PLUS shipping back to CHINA
No relief for (known) cancer patient who cannot deal with their nonsense
--WIGSBUY COULD CARE LESS
This is a heartless Chinese company that produces a terrible product
We will donate the wig to charity although few would consider wearing it

I've already respond to you serveral times with no luck.

On ‎Thursday‎, ‎June‎ ‎21‎, ‎2018‎ ‎02‎:‎33‎:‎02‎ ‎AM‎ ‎PDT, wigsbuy wrote:

Dear Diana
Thank you for your shopping with WigsBuy.com.
Really sorry for the trouble. but it is the first message we got from you about the dispute
Would you please tell me your order number so that i can check for you
Any questions, please feel free to Contact Us.
Best wishes

Do not order anything from Wigsbuy. They do not stand by their return policy which states they will refund in full.

My order took 2 months to receive. The quality of the wigs is cheap and their wigs do not look anything like the photos on their website.

Within 3 days of receipt, I contacted them by filing a "dispute" on their website. It's been three months since I placed an online order and I am still dealing with them. My order totaled $430 and they are telling me they can only refund $310 plus I pay return shipping cost. I don't mind paying return shipping, but I do expect a full refund.

Worst experience ever I tried to cancel my order two days after I placed it, there website said I had writhing 14 days to do so. The phone numbers listed on the site did not work so I Emailed a few times finally I got one response and they only asked my I wanted to cancel, which I thought was rude I responded and never heard back. The website gives you no option to cancel the order or dispute and order. This Is a complete scam!

I ordered multiple wigs from this company 7 to be exact. Two of them I have never received although they charged my card for them and then some. Even charges I did not authorize. The wigs were not the style, color, length, nothing as pictured. When I complained, they blocked me from their chat initially. They have promised refunds which I have never received and have fake addresses and contact information such as 275 E. Redondo Beach Blvd. Gardena, CA, USA 90248 which they have referred to as their warehouse but they do not exist there. Supposedly they are in china but have a california address? Do not buy from this company. You will never see your money or your product from them.

The wig was ordered from Wigsbuy on January 14, 2018 and confirmed
item number: 1105160 / Charming dark brown fluffy curly mid-length synthetic hair lace front African American wigs/ 16 inches, Color: SH#4/27

I have tried to make contact to find out its shipping date and I have had no contact with this company. I spent $68.00 which takes me many hours to earn this money, so either return the money or send the wig. I am also contacting the Better Business Bureau because of the lack of good customer services.

I am so upset with their NON customer service! I believe this company is a scam! They take your money from your account then never send you the product! I have tried contacting them, emailing them and nothing! During the ordering process it said I would receive my order in 4-8 days! It's been a month! It's strange too, that when I send an email one day it will go through. Then I try sending again the next day and it gets returned! My advice it to buy from someone in the United States and check the reviews first! Otherwise, just plan on giving your money away!