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[Resolved] Wifinity / Charged for wifi

Kingston-upon-Thames, England, Greater London, United Kingdom
Contact information:

Whilst working away at the beginning of 2016 i stopped in a caravan park for 2 months so paid for wifi twice using my debit card as it was for a month at a time but now just found out i have been charged once a month for over a year for a service that i never wanted or asked for emailed company who said i must have signed up when i had no needforit

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Wifinity Customer Care's Response, May 11, 2017

    Good Afternoon,
    Thanks for making contact. Unfortunately, we are not able to locate your account on our system using your username. Could you please email [protected]@wifinity.co.uk with the details. We can then look into your complaint and provide next steps on the matter. I'm sorry that you have been charged on a recurring basis. This would tell us that you initially signed up to a recurring package and have not requested for your subscription to be cancelled. In any event, we are happy to put things right for you once we can locate you on our systems and see what actually happened.

    Once again we are very sorry if this has caused any inconvenience.

    We look for to hearing from you.

    Wifinity Support
    +442080901290

Da
May 10, 2017

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