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Wierfit/Denta White Professional Teeth Whitener / Not so free trial

1 654 N. 800 East #505Spanish Fork, UT, United States Review updated:

I replied to an ad on the internet for a free trial for teeth whitener. I received the product and instructions, no invoice or any other material stating that this a a free trial for 10 days. When I paid by last credit card statement I noticed that there was a charge for $85.37 for Wierfit. I called my credit card company, and they advised me to call the telephone number that was on that statement. When I called Wierfit, they stated that when I requested the product, shipping charges had to be paid that that I agreed to receive monthly products. I did not agree to any such thing. I have a charge on my credit in June for $85.37 for the free trial and also in July for $85.37 for the product that they sent in July. I have requested a credit for both charges. Wierfit stated that I could return the product that I received in July and receive full credit of $85.37. Wierfit said that they would issue a credit $65 for the June product that I received. After talking to Wierfit, I called my credit card company and disputed both charges.

This is a scam. This company needs to be check out.

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Comments

  • Jo
      4th of Aug, 2009
    0 Votes

    I agree. I'm in Canada and it came to 95.20 Canadian. If I hadn't seen your comment my credit card company never would have been able to find them because Wierfit was nowhere on my statement. Instead it said DentaWhite only. Thanks for your comments... they really helped me. This scam also resulted in some weight loss company getting my credit card number as well and they were all set to charge me a monthly fee without my consent (apparently it's in the small print when you sign up for the tooth whitening duo. God knows who else got my CC number from this scam. I'll cancel my credit card completely if I have to and get a new one. Someone should do something about this total rip off. It would be good if it ended up on the news somehow... so people would know since these ads are EVERYWHERE on the internet and claim to have been cited on well known news shows (which they haven't - apparently that's a total lie too).

  • De
      8th of Aug, 2009
    +1 Votes

    Yes this is a huge SCAM!!! I have been hit for $277.11!!! I called the customer service number on their site the day I noticed this money missing from my account (day 11), and I was told to send it back to them to get me refund. I have also opened one so I will only recieve hal[censored] How is that a FREE TRIAL, what a scam. These guys should be sued for their failure to be clear in explaining the hidden contract behind this FREE TRIAL OFFER. I am going to speak to my legal office on monday to see what I can do. If anyone wants to get in on this let me know. I am in the military and I am almost positive my Legal Office is going to support us in this. brentisdecimus@hotmail.com

  • Pl
      10th of Aug, 2009
    -2 Votes

    All of the information you are looking for was in the terms and conditions which were available to you at the time of purchase. You can find these terms at a link at the bottom of the webpage white-smiles.com or you can call customer support at 866.982.5126

  • Pl
      10th of Aug, 2009
    0 Votes

    I am a victim of this scam too. My account has been debited fo the $92.56 and I was completely unaware of the "terms and conditions" the website makes no attempt to educated the consumer about the subscription and automatic debit from their account. This is absolutely intentional and fraudulent! I intend to file a complaint with the Internet Crime Complaint Center, persue action through my bank and investigation legal action and I encourage all other scamees to do the same.

  • La
      12th of Aug, 2009
    +1 Votes

    Denta White did the same thing to me I told them I would sue quote "go ahead" they know they have you between a rock and a hard spot. If I had the money I would sue. another example of the big guy taken money away from the little guy...

  • Mi
      22nd of Aug, 2009
    +1 Votes

    I had the same bad experience with denta white, my advice is to call the bank asap and block your card to avoid future charges. Secondly file a fraud claim. Fortunately the bank credit the money back to me of $89.73.
    Madeline
    Miami, FL

  • Pl
      26th of Aug, 2009
    0 Votes

    For Denta White customers, you can go to the website at white-smiles.com and click on the terms and conditions link at the bottom of the page. There you will find all of the information regarding refunds and return policies for the product. You can also call customer support at 866.982.5126.

  • Sp
      29th of Aug, 2009
    0 Votes

    I have also been totally scammed by this company and feel that they must be stopped. I have not only been charged twice for products that I have :1. returned and, 2. never received, but also incurred $175.00 in overdrawn charges from the unauthorized withdrawals from my bank account. The page I signed up on did not state in any way that this was a 10- day trial and that you would automatically be charged for the products after that time.

  • Cu
      29th of Aug, 2009
    0 Votes

    I am sorry. For your troubles I am authorizing 4, 000 in reimbursement.

  • He
      4th of Sep, 2009
    0 Votes

    Call customer service at: 866.982.5126 for help.

  • Sl
      21st of Sep, 2009
    0 Votes

    Why would you give your credit card number to a company before reading all of the terms? I've been to the Denta White website (and a similar company called Dazzle Smile) and the terms are clearly listed on the main page; and both companies have links to the Terms & Conditions and also to the "additional offers" that they send you - like the fitness membership. The website tells you what you must do to cancel the membership before your card is billed. This should be a lesson to you - if it looks to good to be true, it probably is. These companies are no different from infomercials... any company offering a "FREE TRIAL" that charges you for shipping is not going to be free. Reputable companies that offer real free trials of their products do so because they hope you'll buy from them again. If it's a company you've never heard of before - check them out first - and ALWAYS read all the fine print before you give your info away!

  • Ju
      9th of Oct, 2009
    0 Votes

    I thought I had read all the fine details but found this was a scam also. I put it on my home based business account and when I checked the balance today, I noticed a $92.37 charge which I did not authorize and when they called me to extend the service to a month earlier in the week, I said no thanks and the guy hung up on me. I only wanted the free sample - the saying, "if it sounds too good to be true, then it probably is". Guess I learned my lesson and now I am annoyed and going to ask the bank to refund the money, stop my credit card, and, also ask to have them remove the service fee the bank attached to my account for this supposedly "free trial" of 1.99 or whatever it was, which put my account negative.

    By the way, they have a pretty lame answering machine and told me to call back 7 a.m. to 4-5p.m. mountain time. What a rip off! I did call their customer service. I plan to return the product right away as I have not even opened it and have no plans to.

  • He
      9th of Nov, 2009
    0 Votes

    If you have problems, the first thing is to call customer service. To contact DentaWhite customer service, call them at (866) 982-5126.

    You do not have to go through customer service to cancel your account, or to see if you are already canceled. Just go to the website http://white-smiles.com/ and scroll all the way to the bottom and to the right, and click on "Cancel Your Product". If you are an active customer, you will be able to cancel. If you are not an active customer, you will see when your account was canceled.

    If you would still want to talk to customer service, call them at 866 982-5126.

    If you are on the west coast, call them early in the morning. They would be open 6:00 am to 4:00 pm.
    If you are on the east coast, call them later in the day. They would be open 9:00 am to 7:00 pm

  • St
      1st of Dec, 2009
    0 Votes

    It's time for a class action lawsuit against this company. Most all of the above stories hit home, dealing with this scam ridden company. I first noticed this add via Fox News Online. Along with another company called Smile White Pro. Smile White sent clear info about the product and contract information. I was able to contact them soon after I recieved their product. I was only charged .99 cents. I look forward to doing business with them.
    After hours of attempts to locate the correct number to contact Denta White, and leaving voice mails that stated I would be contacted within the next business day. I also sent a cancellation through their website. Feeling confident I cancelled the trial. I was horrified to find a $93.00 charge on my bank account. Only then, I was able to get a valid phone number listed next to my charge to finally make contact. When I requested my bank account be reimbursed she rudely denied. I asked for her name and to speak with her supervisor. She stated the supervisor was not in. Again I asked for a name of a supervisor, so I can ask for an individual when I call back. The responce was no to a name and no to a time to reach the supervisor.
    It's companies like this that screw Americans. I'm seeking more company info so I can contact the BBB to report them. Lets stand together and bring back the Ma & Pa Stores. that treated you like a Human Being... stewy_66_stewy@yahoo.com

  • Nd
      2nd of Dec, 2009
    0 Votes

    I just had the same crazy experience with this company. They are clearly not at all concerned with customer service, and why should they be? They take your money whether you like it or not. I really like how your 10 day trial period starts BEFORE you even get the product in your hands. My "Free Trial" started on the 13th eventhough I didn't receive the product for 6 more days... the 19th. So, I was therefore outside the free trial period when I tried to cancel and my money was all theirs. I actually did get to talk to a manager and let me tell you, he was not any more helpful than the employee. I haven't used the product, but am unable to return it for a refund because I opened the outer packaging. So, they're going to charge me $93 because they can't re-sell my FREE TRIAL to someone else due to health codes. I do want to follow up on this to make sure it doesn't continue to happen to other customers.

  • So
      9th of Dec, 2009
    0 Votes

    I requested to recieve the "free trail" and did. I had a good experience because- I READ THE CONTRACT FIRST AND CANCELED IT THE DAY I GOT THE PRODUCT AND RETURNED WHAT WAS REQUESTED TO BE RETURNED.

    If everyone who wanted something for free would do from the companies providing what was being offered for free what they were asking, there would not be any disappointments.

  • De
      12th of Dec, 2009
    0 Votes

    I just found out that I had been charged 3 times by this comany for $92.37 in one month. No way to contact customer service as this is a weekend.

  • So
      16th of Dec, 2009
    0 Votes

    I just contacted my bank, and they stated they will issue me a temporary credit of my money until their investigation is completed. I was charged 4 times for products that I have not received. Initially, the customer service rep had the audacity to tell me about reading the fine print, (like we are all foolish). I did not see anything about an automatic withdrawal on a monthly basis on the site I ordered from. I would like to know did anyone see a terms & conditions clause on the websites they used?

  • Sc
      30th of Dec, 2009
    0 Votes

    I got the product AFTER the "free trial period" which ended up costing $92.37. The woman who picked up my call on the customer service help line sounded like she has gone through this a lot because every response she had was very scripted. "I understand your frustration, ma'am... etc etc". I guess this is how non-reputable companies make their money. It really is a scam... just stick to the crest whitening strips. They work and they wouldn't rip their customers off this way.

  • Sc
      30th of Dec, 2009
    0 Votes

    Oh and also... this is what showed up on my statement: CHECK CRD PURCHASE 12/26 LEANERN*B6B12HOODIA 866-260-8046 UT 432374XXXXXX3424 362940008042676 ?MCC=5964 111900659DA01
    I bank with wells fargo and this is what "DentaWhite Pro" shows up as. The customer support line actually runs support for several products (that are probably just as shady as this). My guess is that if you check your bank statement, you'll see this and not know what it is. I'm sure their hopes are that most people don't check their statements and if they do, don't investigate these things. I'm just really disappointed.
    Also.. I have a question. It shows on the cancellation website that the initial trial is a one time, non-returnable item... then you get billed for the home delivery plan. What exactly is the $92 paying for? The trial? are you supposed to get another box since they deducted this from your account?? I just don't understand what the heck I got billed for.

    Bottom line... don't waste your money. You can cancel your trial period, but you have to send the product back. So you're really just wasting your time and energy.

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