Well, I hate to say it, but get used to it. I've been having problems with my Wickes purchase since the first delivery date, when they showed up without my sofa - it was on backorder, not that anyone bothered to tell us that.
They rescheduled a redelivery date; they showed up before that date with the couch, and tried to cram it into my house. They ripped the leather on my couch, then took it back to the warehouse and put a really horrific patch on it. They delivered it to my home again, and didn't unwrap it or mention that it had been repaired.
I hired a guy to bring the couch in my house, since the Wickes delivery men were so incompetent they couldn't do it. The guy I hired shows me the patch job; I tried to call Wickes before the couch was installed, and got disconnected numerous times. finally got through to someone at the store, who said they would send out a technician to see about replacing the pieces that were ripped.
I pointed out that it was leather, and you can't just replace a panel of leather. c/s insisted that the tech would come out and tell me what needed to be done. Okay - tech comes out and tells me I need a new couch. duh - why did we have to wait two weeks for a tech to come out and tell me something I already know?
Now I'm out of pocket for $170 to have the couch installed, which I'm willing to eat. But it's going to cost another $170 to have the couch removed for the replacement, and another $170 on top of that to have the new one put in. Why am I out $340 for an error made by the Wickes delivery people?
My advice would be to cancel the order before they deliver it.