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Wickes Customer Service / Poor Customer Service

1 United States

No probelm with the item ordered. Very poor quality control over damaged goods leaving the warehouse. Waiting in for delivery of a damaged item, waited in further 2 days for 2nd delivery - again item in damaged condition. Advised deleivery would be following day. Delivery cancelled following day. Customer Service Team will not allow you to speak to a manager or escalate issue until delivery complete. No compensation offered for delays of fitting or time off work waiting around the house all day for non existent or damaged deliveries! This was our first time using Wickes and for the rest of our 2 current building projetcs will not be using them again.


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