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I signed with Whittaker on October 2005. We were told it would take 8 months to complete after the slab was poured. It took them 8 months just to start. They billed us for a large amount of fill without telling us the cost before it was delivered. (We had asked them for 4 months to let us know what the cost would be for extra fill.) When we asked for the original bill from the fill company, they refused to give it to us. The trusses were delivered without being covered. They were put up black with mildewed. We tried to contact the builder through the sales person, the on site supervisor, the main office and return receipt certified letter. We never got a response. We finally moved into our house in March 10, 2007. We are still waiting for repairs to be done on the house from the punch list. We have no expansion joints in our poured concrete driveway, a cracked tile in the bathroom, a large hole underneath our garage side door, two outside spigots that make a constant loud sound when you use them, bubbles in our vinyl flooring, a shower that does not drain properly and tile in the kitchen that was done incorrectly. I would not recommend this builder to anyone. I have built 2 other houses and never encountered the lack of communication or the amount of problems I encountered with this builder!
I have lived in a Whittaker home for over 20 yrs. The house has a lot of quirks, but the biggest problem is that rain seeps behind the kitchen doors and rots the wood, deck, kitchen floor, doors, ect. After speaking to many neighbors, they have the same problem. My niece bought a Whittaker house in another subdivision and they had the same problem there. We have taken down the deck for the 3rd time and tried to fix the problem, but still the water is leaking under the door onto the kitchen floor. I think it's time to call in a contractor. We also have the same problem with the walkout basement door.
Got concrete? You're going to need plenty to repair the cracks in the porch and the driveway that Whittaker does not cover on the day you close, at your own expense. You will be directed instead to the Home Buyers Warranty Limited Warranty Coverage form. This will be "reviewed", sent to Whittaker for their response, and then you will be sent a form letter stating emphatically that "concrete is not covered under your original contract."
We were denied the option of an exterior walk through on closing day because it was raining. The very next day revealed two long cracks in our aggregate driveway and 2 cracks on our concrete porch. Our complaints were met with complete and total disregard by the Whittaker Corporate staff. Repeated calls and messages went unacknowledged. We placed these items on our 4 month service repair list letter and after no response, on our 11 month letter. A worker came out and ran a bead of silicone caulk onto the porch cracks. The project repairman, never told us the driveway would not be addressed, however, he stated not to count on the concrete company to show up, because they had a reputation for being unreliable. This was confirmed by the fact that it took over a year for a re-pour of the back garage door cement pad which had also broken away, 2 months after our closing. This last step, no pun intended, seemed to be Whittaker's version of their "Mission Accomplished". The pad broke away again 6 months later and remains in that condition today.
After all the hype, full-page advertising and boasting, Whittaker has proven to be anything but New-Homeowner-conscious. Once you've signed at closing, you are on your own. Think we are an isolated case? Think again. Virtually every neighbor on our circle has had to fight for many other major issues consistently denied as not warrantied by Whittaker.
I will never recommend this builder to anyone looking for a home, used or new. Here at the Golf Club of Wentzville you will pay an exceedingly expensive Homeowners' Association fee. And yet, any reasonable request for action will fall on deaf ears. Our street, driveway, sidewalk, and inadequate storm sewer is an unsightly discolored, mosquito-infested mess.
Caveat Emptor.
In our opinion, we would never recommend this builder either.