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WhiteSmoke Inc / fraud

1 United States Review updated:
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This software is touted as award winning grammar checking that exceeds MS word. It says that it can be run as background software, it cannot. It is an unstable and error prone web application. The app fails to connect to servers if there is a large document introduced. Over two pages of text it becomes unstable and difficult to scroll through. Customer service said that by hitting F2 the app would check any document I was working on, but this is not the case. The text must be copied and pasted from the word processing program, all formatting is lost, and it is so poor it cannot tell comma's from periods. I am asking for my money back. The BBB gives this company a D rating. I hope this company goes away.

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Comments

  • Me
      20th of Nov, 2010

    I purchased the “WhiteSmoke” software/ online access in good faith for $139 due to high advertising ratings. This software highly rated but not honest about the product. I asked to get my money back as they stating, “within 30 days money back guarantee” and all I get is a computer generated emails. Please help! This company is betraying public trust for falsifying and misrepresenting their product. Thanks for your attention. Me

    0 Votes
  • Me
      20th of Nov, 2010

    I purchased the “WhiteSmoke” software/ online access in good faith for $139 due to high advertising ratings. This software is consider the best winning grammar checking with dishonest, fabricated, and false Advertising. This company is Making Allegedly False and Misleading claims about the product and services and needs to be prohibited from practicing . I asked to get my money back as they stating, “within 30 days money back guarantee” and all I get is a computer generated emails. Please help! This company is betraying public trust for falsifying and misrepresenting their product. Thanks for your attention. Me7

    0 Votes
  • Si
      20th of Nov, 2010

    Contact the BBB, Whitesmoke gave me my money back. Just go to the BBB website and type in Whitesmoke. WS is not a BBB accredited business but they will handle your complaint.
    If WS put as much money into developing their product as they do the questionable advertising they might have a product worth buying. Don't feel bad I thought I did due diligence too. Their advertising is just that good.

    0 Votes
  • Me
      20th of Nov, 2010

    I filed complain with BBB at the same time -- hopefully I get my money back ...

    0 Votes
  • Ch
      14th of Jan, 2012

    Whitesmoke installed itself on my computer even though I clicked "Do Not Install", took over most file associations so I could run nothing else, and made itself my homepage and default search engine. Took me days to get rid of it and repair the damage. Whatever it may once have been, it appears to be pure malware today.

    0 Votes
  • Iw
      24th of Mar, 2015

    Whitesmoke is a fraud! I accidentally paid for the grammar check once and thought it was a one off payment, however, I have been continuing charged for the program for two months! I cancelled the subscription last year, however, I was charged again 35 times in March this year. It is so scary because you can't unsubscribe through your own account, and you don't know how long they are going to charge you. White smoke has set traps for their customers.

    0 Votes
  • Rr
      7th of Nov, 2017

    I paid for an unlimited license in 2011. yesterday
    i went to use the program and an automated prompt said my key had inspired and
    i should buy white smoke again. All attempts to reach white smoke was unsuccessful.

    I used this program infrequently and considered it sub par then as I now do. Wish I can get my money back.

    0 Votes
  • Rr
      7th of Nov, 2017

    I paid for an unlimited license in 2011. yesterday
    I went to use the program and an automated prompt said my key had expired and
    I should buy white smoke again. All attempts to reach white smoke was unsuccessful.

    I used this program infrequently and considered it sub par then as I now do. Wish I could get my money back.

    0 Votes
  • Ho
      18th of Feb, 2019

    I bought a permanent license of WhiteSmoke that they called it "lifetime plan" in 2015. But, now, my software does not work and says "your license is expired". I emailed them several times but no one responded.

    0 Votes

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