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4.5 374 Reviews

Whitepages Complaints Summary

3 Resolved
41 Unresolved
Our verdict: If considering services from Whitepages with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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4:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whitepages Unauthorized credit card charges

I have never signed up or used even the free service of whitepages yet within the last 4-6 months I have had multiple charges on my debit card. Even canceled one debit card with the first charge and about 3 months later another charge. They ask for your CC info "to look up your account" and are trying to convince me someone is stealing my card number and only using it for whitepages membership. I mean seriously? This company is doing massive fraud and should be put out of business. And for all the people trying to call but cant get a number here you go...
We're available at [protected], available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.

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John Ostiguy
Springfield, US
Jun 29, 2023 4:48 am EDT
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I have canceled this service after reading on how to cancel so things like this doesn't happen the first was within an hour of purchase of the 99 cent trial the second when they attemted to charge without consent for 29.99 again another email with another fraudulent attempt at my account and 3 days ago the same yesterday the same an hour ago the same...once service is canceled the contract is null and void and therefore what has been done is against federal and state law fed because of wire transfer and state because of the rules that apply to the service in regards my states citizen so because of the aggravation and over draft I've paid and having to close my account I demand some kind of either compensation or something we are supposed to trust these places not be robbed by them especially after any contract is over...This company has blatantly broke the law and if it was a citizen that citizen would have a felony criminal record for this incident what makes this company not culpable for the same...

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UpsetUser((((((
Salt Lake City, US
Feb 25, 2023 11:17 pm EST

I am so upset, got a charge of $99.99 on my account from Whitepages, googled what this company is and I never used nor do I have any account with them. Canceled my debit card but reading another person's post now I am scared that it will not help. I don't understand when and how Whitepages stole my card information but they did.

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Babsly Heathbar
, US
Aug 04, 2020 7:00 pm EDT

they blocked the number

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1:40 am EDT
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Whitepages personal information accessed and exposed

My name is Fanta Mcadoo. As an artist I am Afrodikee Huvah Love. My website address is
www.afrodikee-entertainment.com
As you can see from my website an online store I have website that involves lots of nudity. I do not need my complete info available like your services have done. This is why people info get stolen. As a matter of fact you could be the ones responsible for identity theft. I will be contacting my attorney immediately. I want my information removed immediately before I end up with stalkers due to the nature of my videos. I will be going to great extremes to assure that proper actions are taken against your company blatantly posting crucial information like this. I will not surrender more info to your company to have my info removed. This should be against the law if one has not granted such permission. Where in the hell am I when this happens.

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10:27 am EST

Whitepages database history

Requesting to OPT OUT of any company's database, means not be over looked or set with a time period (6 months of removing public data) and then restoring the data without notification and then you have iformation being provided to the public that is outdated (breech's statue of limitations laws, privacy rights, and defamation of ones character). At what point do we take control and prevent this from happening to avoud ruining a person or person's life. Too many companies such as these out source their customer service departments and you end up dealing with individuals who do not care what is beig reported, do not care that you have false information provided, and at some poimt will take you information and utilize so that they can perform idenity theft in some fashion. We have no checks and balances n place for companies such as this and if the world is too large for companies to control what they publish per haps they should be fined for just cause of not following guidelines that protect the consumer.

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6:53 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whitepages has left an official reply on this complaint.

Whitepages i'm being harassed thanks to the information in white pages

My information is being displayed again without my consent. I've tried to deleted and their system doesn't allow me. This is a nightmare since I'm being harassed by private calls numbers and am receiving nasty letters in my mail. The link they provided doesn't allow me to delete my information allowing those who have been harassing me to see my private info.

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Update by depalocote
Sep 30, 2018 7:05 am EDT

This individual is pernicious and dangerous and he attacks women at night. He and his wife have been harassing their neighbors who are women for four years. He's a coward hiding between bushes and in the dark. When reporting his behavior to the neighbor report.com, he or his wife delete the report so no one can see what is going on. In fact, he has even spying his neighbors during the late hours of the night and early mornings. He has been seen standing late at night and early morning by the windows using his phone trying to get a picture or a video of the women. They can't prove it until a video of him doing this is taken. Sadly the entire of Bay Shore has joined the creepy worm in harassing the women. The town is in decadence!

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3:15 am EDT

Whitepages information

I'm shocked!
These guys spread information about people without their notice.
I was contacted by a person who I did not even know and when I asked him where did he get my phone number he said that he found it on www.whitepages.com. And that's not all! They also have my address there and everyone can actually find where I live!
I don't want that information to be available to everyone! How dare they do those kind of things? It is absolutely illegal!

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2:03 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whitepages has left an official reply on this complaint.

Whitepages dreadful website!

I wanted to try this site and filled in my own name. I wanted to know does this people search really works. So when I entered my name it showed me a list of people that I know. But I had no idea who they were! And also I want to say that in my opinion Whitepages is a dreadful place. You can actually write down a name of the person and you'll see his number, his age and the worst part his address! It is not safe! I don't want everyone to know where I live. Is this even legal?

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bwaldron
, US
Aug 17, 2021 11:58 am EDT

There should be no way that this is legal! I feel the same as you! I wonder if they can be sued? They have all of my information wrong except my dang phone number and address - the TWO things you do NOT want people to be able to get! There has got to be a way to put an end to Whitepages.com. THEY SUCK! I am going to be talking to an attorney about my options for them giving out erroneous information.

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ArniePol
, US
Aug 15, 2020 5:49 pm EDT

I recently moved but the information in the white pages shows only the old address. How can I update the white pages with my new address?

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3:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whitepages Dawn Sawyer aka Dawnette is a stalker and a cyber stalker

Dawn Sawyer aka DAWNETTE is a stalker, cyberstalker, and a cyberbully, She downtalks people on the internet and She criticize people real bad on the internet.She tarnish people on the internet.She is bad for the internet and giving the internet a bad name, like she did me on this website.and posted my name on www.iformative.com website under my name Renard Cotton all the information on that website is lies, rumors, false allegations and false allegations about me that is not true.She lies and spreads rumors about people on the internet.She a nut, She's crazy, She's psycho, She's a lunatic, She's belongs in the mental hospital and She needs to be locked up.She's a woman trapped inside a girls body.She acts like she 12 years old.Something bad gonna happen to her if she keeps it up by stalking and cyberstalking the wrong person.She's gonna get thrown in prison if keeps stalking and cyberstalking people on the internet.

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12:13 pm EST

Whitepages I strongly recommend everyone avoid this site

I made a comment earlier but it didn't give me a chance to rate it. So Here it is - I wish I could give it zero.

They have my company info on this site. We don't want our info on sites like this. It harms our reputation. We have never requested it. The info they have is wrong and it upsets our customers if they stumble on that site and have wrong info. The company refuses to take responsibility, won't correct it, and tries to funnel us to yet another scammer site who is simply trying to mine our information.

I strongly recommend everyone avoid this site.

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FrustratedinMN
Eagan, US
Jul 12, 2013 4:20 pm EDT
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They have also published incorrect information about me and other family members. I asked them about a year ago to delete the incorrect entries. They have not done so. They claim that you have control over what is published about you. Not true. You can only make very restricted edits, and even to do that, you have to give them your email address, which they will probably sell to someone who wants to spam you. If someone wants to start a class action suit, I would be happy to testify against them.

ComplaintsBoard
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3:26 am EDT

Whitepages whitepages.com refuses to take responsibility for the outdated information they publish in their business listings

WhitePages.com refuses to take responsibility for the outdated information they publish in their business listings. For seven months, we have tried to get them to remove two listings for our business that have completely outdated information and to correct one listing that lists a phone number that is no longer in service. Their response every time has been that they simply republish information supplied by their information providers and that we need to contact the original sources of the information, which in our case are CityGrid and ExpressUpdate. In fact, we have contacted these information providers. They have been extremely cooperative and have been disseminating the correct data for months, yet WhitePages refuses to clean up the data on its own site, even though we have sent them the specific URLs of the incorrect listings. This is a serious problem because WhitePages is a major source of information to Google. We believe they may be the reason Google continues to publish an outdated phone number that is available almost nowhere else on the Internet. This has confused current and potential customers, and has done untold damage to our business. We have spent months trying to clean up the mess. Unless WhitePages starts taking responsibility for the false data they are propagating, they are exposing themselves to potential legal action. We recommend that you boycott WhitePages.com and use a more responsible online directory.

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Orpike
, US
Nov 26, 2012 10:35 am EST

White pages suck every time I want a local phone number for a person they want me to do a back ground check and charge me! I just want a phone number if they don't have it leave it at that it is a total waste of your time.

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Vurzek
, US
Sep 20, 2012 7:09 am EDT

What used to be free is now a monthly paid for option. Maybe not too bad if you have to look up a lot of people. BUT, the results they are now coming back with now are far from accurate - and it is public information, so it is not like they shouldn't be able to find it.

I have switched to anywho.com/whitepage, free and accurate.

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Dala
, US
Aug 04, 2011 3:28 pm EDT

I just needed a phone number of a friend. I googled in phone book for the city I needed. This website said "free", but they would not give the information unless I paid for one of their plans!

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FrustratedinMN
Eagan, US
Jul 12, 2013 4:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My dad passed away more than eight years ago. Just today I found his first name with my middle initial and an age that belongs to neither of us with my address. Obviously, there is no attempt to purge obsolete or incorrect entries. Even when you report the errors, they won't delete or change the incorrect entries.

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3:42 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Whitepages - information removal

Whitepages.com has a link to remove listings from their website but it seems to be a SCAM. I found someone on their website that is listed using my address and phone number. The person DOES NOT live at my address. I went to their "remove listing" link where they require you to copy an image for the listing to be removed. The letters and numbers are so...

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3:13 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Whitepages - stole my credit card

I went to whitepages.com to look for a friend's phone number and address. I ended up on their pay site. I entered my credit card and purchased the contact information for my buddy. I was fine paying for it. My credit card statement came and the charge was there from peoplesmart or something like that. Now a month later I get my next credit card statement...

Read full review of Whitepages and 12 comments

Whitepages Customer Reviews Overview

Whitepages is an online directory service that provides contact information for individuals and businesses across the United States. It offers users the ability to search for phone numbers, addresses, and other contact details. Additionally, Whitepages provides services such as background checks, identity verification, and public records search, catering to both personal and professional needs. The platform aims to help users find and connect with people, as well as to verify identities and check the background of individuals for security purposes.

Whitepages In-depth Review

In summary: Whitepages is a comprehensive contact and background information provider that stands out for its depth of data and ease of use. While it offers a range of services from contact information to more detailed background checks, users should be aware of the privacy implications and the varying accuracy of the information provided. The platform has both free and paid options, with additional features available for subscribers. Customer service and mobile app functionality are decent, but there are some limitations in international coverage.

Overview of Whitepages: Whitepages is a widely used online directory service that provides contact information, background checks, and various other public record services. It caters to both personal and professional use, offering a way to find contact details, verify identities, and conduct thorough background research on individuals and businesses.

Accuracy of Information: The accuracy of information on Whitepages can vary. While many users report accurate results, there have been instances of outdated or incorrect data. It's important for users to cross-reference information for critical applications.

Ease of Use and Interface: The Whitepages website is user-friendly, with a clean interface that makes it easy to navigate and find the information you're looking for. The search process is straightforward, and results are presented in a clear and organized manner.

Depth and Range of Data Provided: Whitepages offers a significant depth of data, including contact information, property records, and criminal history. The range of data available is one of the service's strong points, providing users with a comprehensive view of the individual or business they are researching.

Privacy and Security Measures: Whitepages claims to take privacy and security seriously, but users should be aware that the site makes personal information accessible to the public. Users can opt out of having their information listed, which is a crucial feature for those concerned about privacy.

Pricing and Subscription Options: Whitepages offers both free and premium services. The free version provides basic contact information, while the premium subscription gives access to more detailed background information. Pricing for premium services can be considered reasonable, but it's important for users to review the subscription details before committing.

Customer Support and Service: Customer support is available through email and a help center. Feedback on the quality of support is mixed, with some users reporting prompt and helpful service and others experiencing slower response times.

Mobile App Availability and Functionality: Whitepages has a mobile app that provides convenient access to the same services available on the website. The app is functional and useful for on-the-go searches, although it may not have all the features of the desktop version.

User Reviews and Testimonials: User reviews of Whitepages are mixed. Some users praise the service for its comprehensive data and ease of use, while others criticize it for inaccuracies and privacy concerns. It's advisable to read through multiple reviews to get a balanced understanding of the service.

Comparison with Competing Services: Compared to other background check and directory services, Whitepages offers a competitive range of data. However, some competing services may provide more up-to-date information or better international coverage.

Frequency of Data Updates: Whitepages does not publicly specify the frequency of its data updates. Users should be aware that this can affect the accuracy of the information provided.

Additional Features and Tools: Whitepages offers additional features such as reverse phone lookup and address search, which can be particularly useful for users looking to identify unknown callers or verify addresses.

Business and Background Checks: The service provides detailed background checks that can be valuable for businesses in the hiring process or for individuals looking to verify the credentials of a professional or personal contact.

International Coverage and Limitations: Whitepages primarily focuses on the United States, and its international coverage is limited. Users looking for information outside of the US may need to seek alternative services with better global reach.

Legal and Ethical Considerations: Whitepages operates within the legal framework of the jurisdictions it serves, but users should be aware of the ethical considerations of accessing and using personal information. It's important to use the service responsibly and in compliance with privacy laws.

Final Verdict and Recommendations: Whitepages is a solid choice for users in need of comprehensive background information within the United States. Its ease of use and range of data make it a valuable resource, but users should approach with caution regarding accuracy and privacy. For those requiring international data or the most current information, exploring other services may be beneficial.

How to file a complaint about Whitepages?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Whitepages in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Whitepages, including key areas of concern, any transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
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Ensure to follow these steps to effectively file a complaint with Whitepages on ComplaintsBoard.com.

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Contact Whitepages customer service

Phone number

+1 (206) 973-5100

Website

www.whitepages.com

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