White Castle
reviews and complaints

I went to the store at dearborn heights michigan @ beechdaly and ford rd twice for my lunch break and i am a mail carrier so i dont have much time to stand around. The first time they ignored me never taking my order this second time today i placed my order and they over looked it. I never reeived my order but everyone behind me got theirs. Im truly upset wirh rhe service i wasted my entire break waiting on my oreder which i never received...all i got was ny refund because i would not of had time to eat. Truly disappointed.

We waited in line for nearly 15 minutes there were no cars in front of us or behind us. No one had communicated with us at all letting us know that it would be a long wait. My husband put on the horn in the car and finally somebody came to the window and said what's up? We explain to this supervisor or manager that we had been waiting a long time for our food. She exclaimed that "we had a Crave Case before you" and "I told him (the other worker) to tell you what was going on. No one had told us anything we were completely ignored at the window it's really sad that it took us putting on the horn to be noticed at all. Being in restaurant management for many years myself this was a completely horrid display. As we were explaining our frustrations to the supervisor our food had come up, she had no real desire to fix the situation and she simply gave us our money back and closed the window. First off you are a fast food restaurant! You make burgers that is what you do! What happens when somebody orders 2 Crave cases do you have to shut down the entire restaurant? Being told that there was a Crave Case ahead of us and using that as an excuse instead of trying to rectify the situation is completely unacceptable to me. I'll have to say I was pretty excited to try the newly remodeled White Castle in Columbia Heights, Minnesota, but sadly now I will never go back. We happened to take our business and our money to McDonald's and it took a total of 2 minutes, there we were greeted with smiling faces, and no excuses. (even though they had other customers in life.) I don't expect anything out of this complaint but I would sure hope that your management team would follow up with training and informing your employees on how to properly handle customer complaints and issues. In the business of fast food waiting 15 minutes at a drive-thru with nobody in front of you is completely unacceptable people go to fast food places because they're in a hurry and because they do not have a lot of time. The last thing that I'll say is that if somebody would have simply communicated with us and told us that they were busy and had a large order ahead of ours we would have been a lot more understanding it was the fact that we were completely ignored and like we didn't matter. Good luck!

North Bergen 11/10/17 the girl behind the counter was fake-smiling "too much" like she knew something...i sat, began to eat in the restaurant...and i over heard..."you gonna watch him eat dat"? ..." should go right in the garbage"... i took a taxi and finished at home ...later that night i woke up projectile vomiting like i was poisoned and i was not drinking alcohol.

Anyone can have a bad day this I understand. But at one particular w c restaurant on west port road in louisville kentucky there's "always" something? This time rude cold unresponsive service! Who does the hiring for this branch? They are grievously failing the public. I usually go anywhere to eat to avoid this place. Seems like all the complaints sent to corporate hasnt changed the attitude problems here what gives? White castle #060040 and the team member # 2271. And they just love to slam that little window in the customers ear who does that?

Just got off of a long shift at work. Stopped at the Riverview Mi store. Pulled up to the speaker and was told to wait a couple of moments. I sat there for a minimum of 15 minutes at the speaker without even getting to order and was never asked what I wanted. I then proceeded to leave, I was too frustrated to wait any longer. I have never ever waited that long to order

I from St. Louis, mo and went to the natural bridge/airport location. The drive thru lady was incompetent and rude. Not only did she get my order wrong, she didn’t even give me everything I ordered. Not to mention I didn’t even get a receipt. By far the worst service and I will never return there again. Putting the word out for others to not visit.

To whom it may concearn,

Went into glasgow, Ky location to get an order of two crave cases one with cheese, one without, and two 0rders of 20 piece chicken rings. As I returned home and inspected my food they were still cold in the center and there was not even one order of chicken rings not acceptable at alltried to call location and couldn't reach anyone no answer.

I love your hashbrown and every time I order them I ask for them to be fresh and this time I get home and they are soak in grease which you can tell that they been drop in the grease again and they taste horrible. I'm going to stop coming to your establishment for the poor quality of your food. This is not the first time this has happen and I am tired of going back up there so they could fix it right. It should be right the first time. I'm also in the fast food industry and the most important thing is to wow your guest so that they will come back. The location in on Telegraph and schoolcarft

order food for lunch and stood in line 15mins just to be told they didn't get order so I had NO LUNCH. copy of my confirmation is below

Online Order Number: 3625

White Castle 050029
5910 CRAWFORDSVILLE RD
Indianapolis, IN 46224
[protected]

Pickup Time: Fri 09/29/17 12:00 PM

Pickup Destination: To Go

10 ORIGINAL SLIDER 7.30
NO Onions 0.00
NO Pickles 0.00

Tax 0.66

TOTAL 7.96

Hello I am writing to let you know about Frozen White Castle burgers I put them in the microwave as instructed on the box for a minute when I took them out of the microwave your cheap packaging exploded and ripped causing the hamburger to fly across the floor and land hot cheese and meat directly on top of my foot it actually gave me a nice burn on the top of my foot I think you'll Packaging should be a little stronger or a warning that the packaging might be ripped I am not the type of person looking to try to make a lawsuit but I would like something done about this please reply my phone number is [protected] thank you Anthony zeferino

Yes I have visited your 811 W 8th St location on 8th between 3-4 border for double sliders in a order of cheese sticks and vanilla milkshake and when I receive my food my burgers were salty and my cheese steaks was not fresh instead of me getting a large motion they gave me a small chocolate that I didn't ask for I was supposed to receive a large vanilla shakes my name is jason Simmons its going on 2weeks & days now i was told i was post to get a call in my credit in never hard nothing

I was in the drive-thru at White Castle at 1400 W 79th st in Chicago Illinois on 9-18-17 at about 11:24 pm. I had a coupon for buy 5 sliders and get 5 free. The total came to $6.63. My receipt reads 2 transactions of buy 2 get 2 free. When I questioned the cashier about it she stated that taxes make it that price. The sale number is [protected] . I will attempt to send copy of my receipt.

I used your in-app on my iPhone this past Sunday evening (9/3/17) and found it was very well put together and easy to use and would be super convenient to have the order ready when we got to the store which is a good 18 minutes from my house. I paid for the order through the app as well and had the confirmation number of 5693 ready at 10:04pm at the Matteson store. It all sounded good till I got there and no one knew anything and then they checked into the order and stated "wow this is really a thing we do" which I thought was weird and then they had to prepare my larger order which took another 10 minutes in top of the first 5-10 minutes to find the order, etc so it took almost 20 minutes longer on something that should have been ready considering I even prepaid for it. I wasn't very happy but waited and figured I would contact main headquarters with my concerns.

I am writeing about my complaint that happen on 8/29/2017 at your white castle location on 811 w 8th st Cincinnati, oh 45203 I had older 5 original sliders & 5 chesse sliders & mozzarella chesse sticks & chicken rings and a pop that services was really bad in and rude and my older wasn't the right older u can contact me at [protected] my name is Antonio Morrison

You have a employee name melissa that works at the dent location and I am a customer at this store I come there twice a day to get coffee I was in your store on Saturday and melissa and her Husband showed up to try to fight another employee they her I don't have my work clothes on now Maggie come try to get Maggie to come fight her and there where other customers in the store at the time and just left and did not order. I know that u have lost a lot of customer do to Melissa because she wipes her noise why she is cook with her gloves on and her appearance is very nasty looking I will not even order if she is there and her attitude sucks if she make your order wrong she will argue with you and tell you that's the way you wanted it she as also been called out by customers telling her to change her gloves because they say her wipe if her noise when cooking that's just very disgusting

Hello I just left White Castle drive through in cold springs it and don't have all my food. They didn't give me two orders of onion rings. I also bought cheese cups for them but without the onion rings it's pointless. I wouldn't complain but this happens almost every time we go to this White Castle. There is nothing more aggravating then having a huge order for our whole family and then realizing when we get home that someone's not getting all there food.

I ordered one crave case. Half no onions extra pickles The other half just white castles
So that wasn't right but we can live with that
Then came problem with the money
I gave her a gift card with 7.77 on it and 10 dollars she said that's not enough so l gave
her a 20.00 she gave me a recipe and said
thank u
I had to remind her of my change
They finally gave me 15.00
Never A Thank U

Hi . I live in MO. N. County near Belfontine rd. I know for sure that this White Castles has the poorest service . I was just there this morning . I placed my order at 555am. With one vehicle in front of me at the window.i was second in line. I didnt get to the window until 630am. I dont know if management care about if customers have to go to work etc... i just don't understand how this is ok. And does the owner of this facility know about the poor service & that the company is losing money. I witnessed 2 other cars behind me drive away. Yes this happens all the time. On Thursday morning a couple days ago as i was headed to work & stopped there & there was no one inside. It was 530am. I didnt even receive a receipt.

Me and my brother placed two separate orders. My order total was $3.20 for a 5 piece cheese stick, I gave them $20.20 which would mean they owed me $17.00. My brother ordered a 3 piece cheese stick and 6 original sliders which came to $7.03 and he provided exact change. They cashed them out backwards and only gave me $13.17 in change and when I tried to explain to them the problem the "manager" had to clue how to do simple math to fix the problem. She said the register was counted and it wasn't over, which is impossible. The register was never touched, I could see it. She refused to give me MY money and told me she could only take my name and number and give me back my money only if the register was over. I asked for another manager and she was able to u understand the math (thank god) and fixed my issue, while being nice in the process. Unlike the other girl who slammed the drive thru window in my face. I'm honestly appaled your "managers" can't do simple addition and subtraction.

The 3rd.shift lady was rude and I was sitting waiting in line for 20mins before she even took my order . As soon as I pull to the window to ask if she would take my order she won'ted to complain to me that it's only 2 people and she was making a crave case. At that point I just won'ted to place my order. So instead of her asking me what I won'ted she proceed to tAke the other people behind me. If I wasn't so hungry to feel my family I would have left and not return.