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Church's Chicken

Church's Chicken review: poor customer service! 85

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12:00 am EDT
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On Wednesday, May 9, I took my two children into the restaurant on the corner of Thompson Lane and Nolensville Road in Nashville, TN. It was around 9:45pm. My youngest son, 11 yrs. old, wanted a #3 (10 burgers, 2 fries, and 2 drinks), but he wanted to replace one of the fries with a piece of chicken and a biscuit. When he was told he couldn't do this, he asked for a # 3, and in addition to that, he wanted the piece of chicken a biscuit. My oldest son, 17 yrs. old, wanted a #1 (4 burgers, 1 fry, and a drink). I asked for a #6 (3 pieces of chicken, a biscuit, a side item, and a drink). The person taking the order #1 didn't repeat the order back, #2 didn't give us enough cups, and #3 only gave my youngest son the piece of chicken and biscuit. When I pointed out the mistake, some lady came over to ring up the other part of the order. I said that I didn't think I should have to pay for it since it was the cashier's mistake. She responded by saying, "You think you should get this free?" , and I said that I thought I should. She said, in a smart tone, "I don't think so." I said that at least I should get a discount, but she never gave me one. I think that if the cashier had repeated back the order, the mistake wouldn't have happened.

85 comments
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monalisa cabrera
, US
Dec 03, 2023 5:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

All the workers were on there phone at lunch rush nothing was being done once food was gotten it was cold this is not good service

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Johnny Robinson
, US
Nov 04, 2023 6:55 am EDT
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On October 29, 2023 I ordered food online and the business refused to give me my food without any reason. They locked me out of the building and refused service.

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Johnnie Roberts
st.louis, US
Sep 10, 2023 2:15 am EDT

i went into the restaurant ordered a three piece , i had to wait 10 minutes when i got it the biscuit was not there,i ordered fries and i got 15 fries for a med order ,the service is horrible ,i dont recommend any body go there

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safety chemas
Brownsville, US
Sep 09, 2023 9:38 pm EDT
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I had to wait over 15minutes to get my meal. No apology or explanation was given. Nor did they thanked me when I left.

Cashier: Naomi G

Date: 8/29/23 @ 12:20PM (I arrived at 12:05)

Check# 30013

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Jasmine Dotson
, US
Sep 03, 2023 10:41 am EDT
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i love when i pay an arm and a leg for food and don’t get my full order and it’s not even that good like just love it it’s my favorite thing thank you for incompetent people really i love starving

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safety chemas
Brownsville, US
Aug 31, 2023 2:22 pm EDT
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I had to wait over 15minutes to get my meal. No apology or explanation was given. Nor did they thanked me when I left.

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Kianna Ramey
, US
Aug 22, 2023 10:18 am EDT
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They have the door open and flying insects inside of the building the floors is greasy. The worker said she can’t mix no chicken but only can give me 2 thighs and 8 legs

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David pena
San Diego, US
Jul 25, 2023 10:50 pm EDT

We were refused service refused food .at 915pm on a Wednesday 12/2023.very upset refused food for me and my family .even though there was chicken visable one employee was frying food .very unperfesionl.kids were upset they don't close til 10 pm .but we were refused food.

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Alexis Singleton
, US
May 24, 2023 12:33 am EDT
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Went to Pio nono store fries were cold,didn't get the honey mustard I paid for. Lobby wasn't open. There was no sign stating anything. Just needs to provide better customer service.

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Maybellineee
Los Angeles, US
Jan 07, 2023 9:36 pm EST

Manger needs get fired before place gets shut down , this place has become Disgusting Literally Roaches around inside store ex Employee here

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Juan Banda
, US
Oct 22, 2022 6:27 pm EDT

10/16/2022 03:51pm check :20031 the chicken was old and dry the texas 2 peace meal with french fries large everything was good but the chicken seamed left was dry and old

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Michelle W
, US
Oct 10, 2022 4:30 pm EDT

The last month on the 1 st of September I ordered a family meal it was 10.81 cents I suppose to gotten an additional refund cause the manager named whom Rhonda said she was giving us a free drink strawberry soda.

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Jack
,
Oct 02, 2022 12:52 pm EDT

Wanted the family feast as advertised on the web for $20 and they refused to sell it for that. They said it was &24.00. Purchased just now. Around 4:30. Church’s in Muskogee ok. Restaurant 409. Reference [protected]. Min

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Brittany Brumfield
, US
Sep 27, 2022 3:34 pm EDT

I arrived at your store at 8:15pm your employee on the headset was very rude i asked for a 2pc & she stated they ain’t got that so i asked for something else then she said she ain’t got that

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Donald yelton
, US
Aug 05, 2019 1:39 pm EDT

I have been to churches many times the chicken is good but the service is bad last 4 times they had no smoked chicken wait 15 min every time gave it many chances you will loose many customers people don't care you need management. Don yelton [protected] dryelton@yahoo.com.

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Not having it here
, US
Jun 17, 2019 12:15 am EDT

Racist [censored] churches Mexicans only huh well the community don't need you go to Mexico and sale your chicken

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Allen30
, US
Jun 01, 2019 5:42 am EDT
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They is very nasty the workers are very ride the store is very disrespectful she love mess in you'll wonder why she cant keep no workers. All of them rude [censored] hell i will not give this company any more of my service.

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Ladyt467
, US
Jun 01, 2019 2:23 pm EDT

I was at the churches chicken in eutaw alabama and not only did I Waite in the drive threw for 30 min I found a hair in my chicken. I had to throw my whole meal out. This is why I never buy food from there

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Sylviawykel
, US
May 20, 2019 10:04 am EDT

Went to their drive thru window at 4:30 tuesday may 14, 2019. No one ever came to take my order. I drove around to the window and the girl finally came to the window and said the drive thru is closed. You have to come inside. Who ever heard of closing a drive thru at 4:30 in the afternoon?

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Teresa Collins
, US
Apr 21, 2019 6:22 pm EDT

I wen t to churches on Wilkinson Blvd for a 20 piece mixed. After arriving home I discovered we had 15 pieces. While on hold with company, I went back to Churches and went inside. An employee was talking smack about how I ate the chicken on the way home. I live 2 min away how am I going to swallow 5 pieces of chicken. Disgusting Customer Service!

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Veronica Whittier
, US
Apr 21, 2019 1:50 pm EDT

I ordered shrimp and tender platter, the shrimp, tenders and biscuit were hard as rocks. Like they were under a heat lamp for hours. Very disappointed couldn't even finish the biscuit., I usually order two. Below is a pic of the biscuit,

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Lifeofcoffeys
, US
Apr 15, 2019 7:43 pm EDT

Rice was under cooked biscuits was not fully cooked chicken was extra greasy need to work on teaching the people there how to cook the food

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MiahK
, US
Apr 15, 2019 12:46 pm EDT

As always when I come to Church's Chicken on John Barrow in Little Rock, Ar. there is always someone one the speaker with an attitude and rude! Did I mention it's always a wait on chicken as well! But I'm never surprised!

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mashaine
, US
Apr 07, 2019 3:19 pm EDT

I went to make a purchase and the line was wrapped around the building because only the drive through was available, I couldn't believe it since it was only 9 pm, I could see their point for safety's sake if it were 10, 11, or even midnight, but it was only 9.

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NiqueyC
, US
Feb 11, 2019 11:20 pm EST

Funny eyed manager will not hire any race but Hispanic. She said it closing the window after another employee said that I could come back for an application.

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Tracy Cochrsn
, US
Jan 22, 2019 12:48 pm EST

I go to the on Carolina Ave. In Bessemer Al. For the pass several weeks go to this location and the door says it opens at 10:00 am it has been after 11:00 am and they were closed.. there were several cars in the parking lot waiting and most were leaving as i had done... I'M VERY DISAPPOINTED!

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Adam Stovall
, US
Nov 13, 2018 1:45 pm EST

A picture is worth a 1000 words. Luckily the fried okra we waited for about 35 minutes was enough to fill me up...

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Drewharris
, US
Nov 12, 2018 12:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

When I came up on the store the lobby was closed at 8pm everybody was outside like it's recess it was 6 ppl in the drive thur I work for you company and the ownwers be all down my store and its employees but look at what others do and nothing is

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Lindsay McDaniel Klemovich
, US
Nov 12, 2018 9:58 am EST

Need refund, found a bug in our food. Now I have 2 very upset sick kids who can't eat. Not happy. Shawnee KS.

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Roger16710
, US
Nov 12, 2018 8:15 am EST

Got food from Gardena location on budlong and redondo chicken strips was not chicken at all it had bone bristle and was hard and crunchy email me rjones16710@gmail.com I have video as well

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Swynn1989
, US
Nov 12, 2018 2:59 pm EST
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I have been waiting on my w2 for the longest . I have call churches chicken I. They told me to call the 1800 # in still haven't heard anything back from there. Can you please send me another copy of it my address is 5762 Calmar Dr. Apt 1A

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Swynn1989
, US
Nov 12, 2018 5:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been waiting on my w2 for the longest . I have call churches chicken I. They told me to call the 1800 # in still haven't heard anything back from there. Can you please send me another copy of it my address is 5762 Calmar Dr. Apt 1A

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Tonya Holden
, US
Nov 12, 2018 6:27 pm EST

I was in the drive thru of church chicken across from Le Bonheur Hospital and the attendant dropped the serving thongs on the floor. Look at me as she picked them up and continues to use them to serve food. She proceeded to ask me if I had a problem. I'm also calling the store to notify the store manager. Very unsanitary behavior for food service.

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Asrtimvxrjiid
, US
Nov 11, 2018 11:12 pm EST

My son came to churches chirches chicken midfield alabama. We ordered at 15pc mixed and they gave me 15 pc dark they left off the biscuits left off the peppers and charged me for a large extra mashed potatoes and gravy I asked for a small I froze everything I want my full refind of $38.00 I have the receipt.

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April Marie Salazar
, US
Nov 04, 2018 6:33 pm EST

Manager was really rude i read her name tag and it said Joann. I will never go back to this churches chicken ever again as long as she is working. This store is close to my house and is very inconvenient to go to another one. If she is manager who do I talk to about this situation. Also this is not the first time this has happend.

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TyangelaJones
, US
Oct 31, 2018 12:03 pm EDT
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I am a customer of the Thomasville area and i brought corn from them and it had mold in the middle of it so i called me manager name petel and he cursed me out like a dog and hung up on me so if you all cant do anything about him this happened on 5/2/2017 my name is Tyangela Jones

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Pennyevans771
, US
Oct 27, 2018 2:53 pm EDT
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I ordered 2 3 piece Chicken strips boxes An is was undercooked. An when I called no one answered the phone! Complained An no response. My child was sick for 2 days! I would like to be confiscated for all the crap I been through when all I wanted was to exchange the undercooked food! Please contact me at pennyevans771@gmail.com thanks in advance!

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Rocky Wolfe
, US
Oct 28, 2018 5:19 am EDT

I don't know why you got rid of cheese but having it makes the sandwiches so much better finding out you don't have it anymore was very upsetting I've never submitted a complaint before but I was just curious or at least wanting an explanation for getting rid of deliciousness

please reply to my email
rockywolfe@gmail.com

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Dennis E. Jones
, US
Oct 27, 2018 5:36 pm EDT
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The Church's on Fulton, in Houston, Texas was a disaster, no one spoke English, they refused my coupon, is this what is to be expected I'm not going to be patronizing any Churches anytime soon, please assist with this problem also, they could have at least acknowledge the app coupon

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Kyle Bray
, US
Oct 27, 2018 4:18 pm EDT

The counter personal was outside smoking a cigarette smoke instead of placing orders for customers. I am just glad the church's in Blakely, Georgia isn't like this.

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