White Bear Lake Superstore / Screwed
I purchased a car at this dealership in White Bear Lake, MN. I loved the car but the payment was too high so they agreed to wait until my extended warranty refund from my trade-in was sent to me and that I could use that as my downpayment to lower my monthly payment.
They said they had to take a check from me but wrote on the envelope it was in that no one was to cash it until I called to say I received my refund check. A month went by and the girl in the finance department called to say she was cashing my check. I had to explain to her (even though she is the one who did my financing in the first place) why they were holding the check.
She agreed not to cash it, but 3 days later she cashed it overdrawing my bank accout!!! This happend the day before my rent and car payment were due. When I called and explained the situation and told them I had to get the money refunded right away I got the runaround for 3 days until they finally gave me only half of the money back. Then they said they refused to pay all of the overdraft fees I was charged even though it was their fault.
When I went back to pay the remaining amount of the deposit- after I finally received the refund check- I refused to give all of the money back because I told them they had to cover the overdraft fees I was charged.
During this whole process I was treated like I was trying to steal from them or something. I was so frustrated. They bent over backwards to get me to buy the car and acted like they were being so nice, then they screwed me over and messed up my finances for a month. I will NEVER go there again. I would advise you to be wary of any promises they make to get you into a car.
On a positive note, my salesman Ryan Carrol was awesome and he worked very hard to help me while this was going on. It was Charlie, Kevin, and Missy(I think that's her name) that were shady and treated me like crap. Ryan works at the used car lot and not the new one so please go see him because he was great! Just don't go to the new lot or you'll get screwed!