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Whirpool Washer / defective purchase

1 Saskatoon, Saskatchewan, Canada

On March 4, 2008, I purchased with bank draft a whirlpool washer and dryer. The washer was not in stock and would be in four weeks. April 04, 2008 I made arrangement to have the washer delivered at a specific location in the city. On delivery date, my daughter, newborn granddaughter and grandson sat in the parking lot for 4.5 hrs. in the hot sum. I finaly phone at 3:00 p.m. to inquire about my delivery and clearly stated that I would wait until 3:30. No courtesty calls, no update for reasons for delay, NOTHING!!! At 3:45 I arrived at the store and demanded my refund. I was told it would take 7-10 days for the refund to be processed and it would require managerial approval. The next morning, Leons phone and asked if I would pick up my washer at their warehouse and they were willing to give me a $50.00 customer appreciation gift certificate and $100.00 discount on the washer. To date I have not received either. The delivery charge of $50.00 was included in the payment, did not receive reimbursement. When my washer was finally set up at home, it did not workk. I called Leons, customer service replied that that they are not responsible for defective merchandise and I would have to contact Whirlpool about my problem. Whirlpool agreed to replace the defective washer asap and would fax credit note to Leons Customer Service. This was the second week of April 2008. I have made several inquiries with Leons about the credit note, as I am in dire need of a washer. I have left messages and not one call was returned. I swear I will NEVER purchase anything from Leons in Saskatoon and I encouraged my family and friends to do the same.

Ta

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