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Whirlpool Complaints Summary

566 Resolved
675 Unresolved
Our verdict: Dealing with Whirlpool, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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5:02 pm EDT
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Whirlpool panel for dishwasher

My dishwasher is a lemon and I want some sort of refund. However the parts that keep breaking down are Whirlpool parts.

On July 17, 2012 we purchased a Kenmore dishwasher which uses Whirlpool parts. Neither company will help us.

Some months after purchase the panel went out so an independent repair man put in a new panel. I believe from Mexico. Then in July 2015 we had to put in another panel also from Mexico. Today June 30, 2015 we put in a third panel. The panel cost $125 aside from cost of repair person who waived his charge this time.

The model is 665.13743K601.

The part today June 30, 2017 is WP8558208.

Whirlpool won't help because a Kenmore appliance.

We are in a catch 22 situation here. What do we do. Tom Elden [protected]

The request for information won't help because the complaint is about a Whirlpool part in a Kenmore dishwasher. The folks on the phone won't help.

Basically this is a part from Whirlpool that now says made in the US. But we have little hope it will last longer than the original or the previous two Whirlpool dishwasher panels.

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11:15 am EDT
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Whirlpool electric range with convection oven

Have a whirlpool model yxfe710how kitchen range with convection oven that is 2-1/2 years old. Ever since new the convection does not work as it should.in the first month the oven made excessive noise during use. The whirlpool tech arrived and suggested that we turn the temp up to 475 deg. For one hour. That should cure the noise. Well, it didn't, it only minimized the noise. It is still noisy. Next we had a runaway oven that did not shut off at the set temperature of 350 deg. This was a safety issue. When we smelled the odor from the overheated oven, it had reached almost 500 deg. Whirlpool fixed that.
We have had 7 (Seven) service calls to repair the convection oven to no avail. It still does not bake in the specified time. The last technician, this summer said "that's just the way it is". We have a convection range that does not bake properly and they

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11:07 am EDT
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Whirlpool stove top model wcg51us0d500

We purchased this stove top July 2015 at a Home Depot Sale to install in a home we were building. We installed in July 2016. Within 6 weeks the first knob broke. And as of 2 weeks ago all knobs have broken and cannot be used to turn the store burners on or off. I feel these knobs are inferior and need to be redesigned stronger so the plastic stems that fit over the gas controls do not split with normal use. I called to see if there was another option I could purchase and was told the knobs were the same and cost $32 a piece. We purchased 7 appliances for our new home, all of which were Whirlpool or Maytag. This incident has convinced me that the quality of this brand is in question and hope Whirlpool will acknowledge this defect and replace thesee knobs with ones that will work. If not I will replace the whole stove top, not with one of the Whirlpool brands.

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8:59 am EDT
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Whirlpool refrigerator model g10fsaxvy001

Refrigerator came with my new condo. I upgraded to better appliances.
Bought in Sept 2014
Now it stopped working - freezer and fridge warm.
waiting for service guy to come.
Will have to throw out over $200 in food.
My old Kenmore in my previous home lasted over 20 years.
Very disappointed in whirlpool.
If it can't be repaired - at my expense, I'll go out and buy another brand.
What has happened to the whirlpool brand?

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6:05 pm EDT
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Whirlpool wrf57r180m00 serial no u60105102

We purchased our Whirlpool refrigerator the end of January 2016 It stopped working April 2017. Sears will only give us $550.00 to replace this We paid close to $900.00 We are a modest middle class family. My husband and I both work for Corning Inc. Currently we are using our older Whirpool fridge that no longer keeps cool so I buy 2 large bags of ice and treat it like a ice cooler. Please help us! We bought a Whirpool for its name. Very disappointed

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12:41 pm EDT
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Whirlpool washer - cabrio top load

Whirlpool Washer Model # WTW5550XW0 purchase in 2011 just announced deceased after paying an appliance repair person $85 to diagnose, as he estimated $400 to repair! This washing machine is only 6 years old and used by a family of 3, so not very heavy usage in general.

I have found many blogs and sites with plenty of frustrated people with these particular models such as myself that are not satisfied with what used to be traditional Whirlpool quality!

If anything, I believe a recall notice should of been issued for this model as it appears plenty of other folks have died prior to my 6 year old one. Not good...

I would appreciate some response and some type of prorated reimbursement for paying what we paid for a washer that only lasted 6 years! I understand planned obsolescence, but this is ridiculous!

I appreciate your understanding...

Wes Nelson
[protected]@comcast.net

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9:58 pm EDT
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Whirlpool whirlpool washer / wtw5000dw1

I have had a Whirlpool washer for around 4 months and am already having problems. I contacted Whirlpool and was told a repair service in my area would come out to fix it. A repairman came out today, and after several error messages, he had to order several parts. I was told the parts would not be in for 4-6 weeks. I contacted Whirlpool customer service and they were absolutely no help whatsoever. They said they would try to have the parts expedited to 3-4 weeks, but there was no guarantee. Does no one seem to understand that means you are going without a washer for several weeks? With the washer being practically brand new, and the parts being main parts you would think the most practical cost effective thing to do would be to replace it. I waited on hold to speak with a supervisor for at least 15 minutes, and all the supervisor did was relay a message to the customer service rep instead of getting on the phone themselves. Even if the washer does get fixed, how do I know that I didn't receive a lemon to begin with. If this washer is so new, how many more problems am I going to have after these get fixed. I have purchased several products from Whirlpool/Maytag through the years, and after this incident I will never purchase another Whirlpool/Maytag product again. I will also be spreading the word of how Whirlpool does not stand behind its products. This situation could be resolved very quickly and instead they seem to have no care of the consumer. I put a lot of time into my research before I bought this product, and this is not how I expected to be treated if there was a problem.
Submitted by Amy

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Cassie2017
, US
Dec 13, 2017 1:29 pm EST
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I bet I can tell ya what whirlpool will say. Too bad! Any more appliances I have to purchase will not have anything to do with whirlpool! Happy holidays whirlpool!

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joyce a Junious
, US
Aug 27, 2017 10:09 am EDT

Amy it doesn't get better. Go with your first impression. I had the same experience. My whirlpool washer electrical board shorted out after 4 months. I had to have new parts replaced. . I asked the same question, why not just replace it as it was so new. The repairman fixed it. Now 2 years later. It's broken again. I am now awaiting to see what Whirlpool will do as this makes no sense. So know your washer will not last even after the repair. Whirlpool should be ashamed. This is suppose to be an American made product, it's on the inside of the washer, then treat your customers like you care. This is a disgrace.

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5:20 pm EDT
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Whirlpool washing machine

My washer had Been broken for nearly 4 weeks. The tub was diagnosed with a hole in the tub...not sure how that happens? Part was ordered through a repair service, part was delivered damaged. The wait continues. Another part was ordered and promised to be delivered two day delivery. Part was never in stock. Now I continue to wait on some x plan thing. 7 days to find the tub. Thursday will be 7 days. No updates, nothing. After hours if being on the phone with Customer service, Im getting no help. Now supposedly, I'll be entitled to a new machine if the part can't be found...then I'll be waiting another week for that to happen. Worst customer service ever...I'll never buy another Whirlpool appliance.
Mike Tramontano

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10:19 pm EDT
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Whirlpool whirlpool washing machine model wtw4815ew0, serial no. c51832777

Dear Whirlpool, I am writing this in regards to a washing machine model number WTW4815EW0 serial number
C51832777.
I purchased the washing machine on behalf of my aging and ill parents in April of 2015. My father was diagnosed with Alzheimer's disease 4 years ago and my mother had a stroke seven years ago and has been an invalid for five years. My sister and I care for my parents along with a caregiver. My parents purchase their first automatic Maytag washing machine in 1971. When I purchased the whirlpool washing machine I was told that it was manufactured under the same company that Maytag is manufactured. I was satisfied with this and also knowing the Whirlpool name I felt confident in purchasing this appliance. The machine worked like a charm up until 2 weeks ago. It started to make a loud noise that progressively got worse during the spin cycle. Today I had my very reliable appliance repair man come out to take a look at the washing machine. He told me that the ball bearings in the transmission have gone bad. he said it would not be worth repairing the machine. I feel that we were sold a lemon at my local Home Depot store in Lake Zürich Illinois. I feel this situation is very unfair. Given my parents situation it would be very expensive for me to purchase a brand-new washing machine in only 2 1/2 years for them. I look forward to your response and I am hoping you will have compassion when making your decision.
Sincerely submitted by Susan

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3:16 pm EDT
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Whirlpool whirlpool side by side refrigerator.

Every six months I change the water filter. I've tried to purchase a new filter. Can't find one to fit. I give the model #GD5RVAXvY05 and the serial # SY4925823. I'm told the filter has been updated? The problem is the new filter will not work in my refrigerator. I've order several filters from different companies, none will fit. I don't plan on buying a new refrigerator every time I need a water filter. I sure could use some help with this problem.

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Maytag admin
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Jun 19, 2017 9:50 am EDT

Hi Arthur, we apologize you are having an issue with the water filter and the Refrigerator. We do see that your model GD5RVAXvY05 does take the EveryDrop™ Ice & Water Refrigerator Filter 3, EDR3RXD1 and is available at http://bit.ly/2sitCy5. For more information or to contact us, please send an email to Whirlpool_Digital@Whirlpool.com with your contact information, model and serial number and the website you have contacted us on.

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1:57 am EDT
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Whirlpool refrigerator

Model# wrf560smyw04. Serial # vs50938442

This fridge keeps freezing up, causing the fan to loudly grind on ice until I unplug the fridge, pull it apart, de-ice it, and put it back together. I'm now on the third time ive had to do this in less than 3 months. I'm at my wits end with this fridge and ready to scrap the 2 year old fridge, buy s non-Whirlpool product, and denounce all Whitlpoolvproducts to all my friends and family. Seriously, a less than 2 year old fridge giving me (and others according to the Internet forums I have viewed) way too much problems?

I'm about done with this fridge unless you can offer up simple fix.

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Maytag admin
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Jun 14, 2017 7:39 am EDT

bmack, We're very sorry to learn of your concerns regarding your Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your Reviewer ID, the name of the site you were contacted on Complaintsboard, name, phone number, street address, zip code, model & serial number, and date of purchase on the Appliance.

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8:02 pm EDT
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Whirlpool dehumidifier caught fire while operating

I would like to report that my humidifier was running in a basement area and the unit started smoking and caught fire inside the unit. The unit had to be extinguished and also was burning the plastic on the inside of it. This is the 1st time I have ever experienced this. Do these units have a recall for this issue?
Please advise. Thank you.
Purchase invoice available upon request.

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Maytag admin
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Jun 14, 2017 8:58 am EDT

Bob A, we're so sorry to hear about your Dehumidifier. If you'd like to discuss your concerns further, you are welcome to call [protected] for further assistance.

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6:38 am EDT
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Whirlpool fridge repair

Hi @ Complaints Board
Good morning.

Our Kitchen aid Fridge model no KBFS25EVMS0 serial no KY2511499 stopped cooling in April end . We called customer services several times and a technician visited home on MAY 05th and charged 103 CAD for visit and inspection.He claimed that he understood the fault and he need another time with all tools and required parts . He made another visit on May 12 and after fixing the problem he charged us another 389 CAD for the repairs. Fridge started cooling at that time but eventually stopped working after 2 days of repairs.
We called the whilrpool/kitchen aid again & a third visit was made on 17 May in which the technician confirmed that this unit cannot be repaired and you can ask for a refund of 491.75 CAD.

we called customer services for a refund of repair charges as agreed by technician and surprise to note that amount paid towards repairs is not refundable. My question is If the unit was beyond repair which was confirmed by the technicians why would a customer pays repair charges.

The fridge was of no use before repairs and after spending 491 cad it is of no use.

Company's customer service is too bad . They give long waiting periods, do not repair properly and charge money for nothing .

Please look into this as it principally & morally not correct to charge customer for no service given.

Thank you
Shakir Shakir

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9:23 pm EDT
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Whirlpool faulty microwave

Paid over $450 for this microwave 2.5 years ago(December 2014) (Model WMH76719CW) and now I need a new one (June 2017). It's not worth the cost of repairing. First it was a sensor issue with the error message that we needed to close the door. The door was closed. Then the same night it went dark and wouldn't power on. The irony is that a countertop microwave that we had for over 10 years is still working perfectly. Customer service was no help except when I mentioned I would share my experience with my Linkedin Network of over 3K people not to utilize Whirlpool products for their companies then there was the offer of paying for parts but we would have to use one of their outsourced service techs who can charge over 110.00+ just to come out and we would have no idea how much it would cost to repair and if we chose not to repair we would be on the hook for the $110.00+. Sounds to me that companies do not stand behind their products anymore. I even tried to appeal to their compassion that I am fighting LUPUS and on limited income but no one cares. I used to think Whirlpool was quality but a Fridge we bought the same time as the microwave has had issues with its bottom freezer after 1 year. Guess we should have known that something would happen to the microwave considering that issue. I wish they would consider giving longer warranties. They have lost a customer for life unless they offer to pay for the repair.

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Christine Marczynski
, US
Jun 14, 2017 2:08 pm EDT

The same thing happened to mine. I bought another brand. Will never use Whirlpool again.

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Maytag admin
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Jun 09, 2017 10:14 am EDT

Annissa, We’re sorry to hear about your concerns regarding your Microwave. We are happy to look into your concerns but we will need your model and serial number, your address, phone number, the website you were contacted on ComplaintsBoard.com, your review ID, and date of purchase emailed to Whirlpool_Digital@whirlpool.com.

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5:22 pm EDT
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Whirlpool I have no received the product after almost 5 months ago...

I both some appliences (3) since more than 5 monts ago and I received only 2 of them in differents times the last one that was a induction stove was delivered broken at freight offices and I went to pick it there so I denay receive this, this was 2 ago or more, I received a ticket number to track the replacement and I have been calling more than 15 times and I wrote more than 5 times email to custom service and nobody have solve me this, nowadays I have problems due to the dimesion of my kitchen was calculated with this and is in process, I need the product!
I only have almost automatica answers saying that next week but never happend...my case was registered as 11245 in Mexico I do not know what to do, I hope something there could help me.

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Whirlpool cabrio washing machine top load

I purchased a washing machine and dryer 5 months ago, thinking we should support an american company we chose whirlpool. What a mistake! The washing machine is mainly a computer, worked great until one day it stopped. We have now been three and a half weeks without a washing machine. You have to use their technicians, whom are backlogged from the business they do with faulty whirlpool products. They dont have the parts we need, so they schedule a repair five days out. I get a call yesterday that the repair is not going to happen, because whirlpool didnt send the part yet, its on back order. I call whirlpool and they couldnt care less about their customers. They want to offer $50 for inconveniences, throwing little money at a problem. They wont replace my unit, so were going on four weeks without a washing machine. Raynell in michigan, said she would resolve the matter and expedite the process for me, she never called back, she was simply trying to get me off the phone. Now I am speaking with resolutions in tennessee and they want me to wait another 3-6 days for a part to arrive. These people, this company, truly doesn't care about their customers. Will never, ever recommend or buy again. Buyer beware, this company needs to be bankrupted for their inability to build a quality product, please reconsider a purchase of a whirlpool product. Their resolutions leaders, who should care and "resolve" products will be argumentative with you as well...

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Whirlpool brand new refrigerator that doesn't work and whirlpool refuses to replace it!

We bought a new whirlpool refrigerator in December 2016 for a newly built home as all of the other appliances (microwave, gas cooktop, double ovens, and microwave) were of the same brand. We also purchased a 2nd whirlpool refrigerator for our basement. We had to repeatedly have repairs done on the 1st refrigerator that we purchased (they basically had to replace all the parts in the ice maker) and after about the 4th or 5th repair Whirlpool agreed to replace our refrigerator with a new one. On May 31, 2016 the new refrigerator arrived and the shelves do not fit in the door and we have a water leak inside the refrigerator. They now want to order a new door (8 to 12 weeks) and try to repair the leak and will not replace the refrigerator. We want this refrigerator replaced "now" as we are tired of messing with this any longer.

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Maytag admin
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Jun 05, 2017 9:30 am EDT

Jenny, We’re sorry to hear about your concerns regarding your Refrigerator. We are happy to look into your concerns but we will need your model and serial number, your address, phone number, the website you were contacted on Complaints Board, your review ID, and date of purchase emailed to Whirlpool_Digital@whirlpool.com.

JKWilliams
JKWilliams
, US
Jun 03, 2017 10:59 pm EDT

I hate to say it, but your stars were bad the day you signed those papers. Frankly, Whirlpool appliances are, these days, your best chance to avoid getting a lemon. But you did. LG and Samsung are the worst, Maytags and Kenmores are total junk anymore. And there are things like Electrolux that'll have you pulling your hair out (which I guess you are). Always check your natal Mercury.on the day you purchase major appliances or a car, or any gizmo that is complex. As far as Whirlpool is concerned, it may be the service company that is doing their warranty work, that is to blame for this. Before you give up totally, I'd look into that. Out Whirlpool service here is great. They'll get your stuff done for free if it at all possible - even after the warranty is up sometimes.

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Whirlpool front loader washing machine duet seares model wfw9150ww02

I bought this front load washing machine about three years ago thinking that it would last me along time. Recently the bearing went out and there is not a repair man that will work on it and the ones that will 'I found one' wants to charge me almost what I bought my washer for. about 600.00 dollars. I'm a struggling single mom and in good faith bought a whirlpool because they have been around along time thinking that it wasn't going to be a piece of, well you know. I now find myself in need of a new washing machine. Can't sat it will be a whirlpool

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Whirlpool repair service for rvers

Our 2015 Itasca motorhome has Whirlpool fridge, microwave, washer, and dryer. We've had two repair issues, one on the dryer, one on the microwave.

Here's the complaint. Whirlpool technicians refuse, actually refuse, to service appliances installed in our RV.

The technician for the dryer issue came to our RV campsite, took one look inside, said "Sorry, I can't help you, it's installed". Of course you idiot, it's in an RV!

The technician for the microwave, in a different city, gave us an appointment for Friday 8-12 noon. Called Thursday night and cancelled. Said he was too busy to keep the appt.

Whirlpool appliances are installed in lots of RVs. But it's been our experience that Whirlpool does not back their own product, and worse yet, does not care if technicians won't repair them. YOU ARE ON YOUR OWN.

Steve Twitty

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Update by Steve Twitty
Jun 03, 2017 10:22 pm EDT

I sent the information you asked for more than a few days ago. When can I expect a response?

Update by Steve Twitty
May 31, 2017 5:19 pm EDT

2015 Itasca/Winnebago Solei 34T serial no 70L74T136036
Dryer model LDR3822PQ Serial no M40301648 issue was that the moisture sensor inside the dryer tub fell off.
Microwave model YWMH76718AS Serial no TR35115471 issue was that the door fell completely off while travelling.

Phone [protected]
Email rstwitty@yahoo.com

Thanks.

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Maytag admin
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May 31, 2017 2:02 pm EDT

Hi Steve, we would like to look into the issues with the Dryer and the Microwave with you. We apologize for the problems you are having with it, we ask that you email the model and serials for both appliances as well as your primary contact address as well as your telephone number and a brief statement about what are the issues of both appliances to Whirlpool_Digital@Whirlpool.com. Please include what website you visited inside the email as well.

Thank You,
Andrew E.

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Whirlpool washer

Machine was purchased from Lowes in Sep 16, has not worked since 7 Apr 17. Idiots under Whirlpool contract made two visits to confirm working on this machine was well beyond their reading and writing level. Since then it has been one nightmare after another getting Whirlpool to do something about this. Their warranty repair contractor will not show up when they promise to or return phone calls. Finally on 26 May Whirlpool agrees to replace the machine because neither they or myself can get in contact with the company under contract to service the warranty and now today receive a call from Whirlpool stating that the same fools from this warranty service company that caused this problem in the first place will be the ones to delivery and install the replacement machine. My God, Whirlpool does your left hand not talk to the right?

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Whirlpool In-depth Review

Product Range and Quality: Whirlpool offers a wide range of high-quality appliances, including refrigerators, washing machines, dishwashers, and more. Their products are known for their durability, excellent performance, and innovative features. Whether you need a reliable refrigerator to keep your food fresh or a powerful washing machine to tackle tough stains, Whirlpool has you covered.

Customer Service: Whirlpool's customer service is top-notch. They are responsive, helpful, and always available to assist customers with any inquiries or issues they may have. The company also offers comprehensive warranty policies and excellent after-sales support, ensuring that customers are satisfied with their purchases in the long run.

Pricing and Value for Money: Whirlpool's pricing strategy is competitive, offering great value for money. When compared to competitors in the market, Whirlpool's appliances are reasonably priced, considering their high quality, advanced features, and durability. Customers can trust that they are getting a great deal when purchasing a Whirlpool appliance.

User-Friendliness and Ease of Use: Whirlpool's appliances are designed with user-friendliness in mind. They are easy to install, operate, and maintain, making them convenient for everyday use. Additionally, Whirlpool's website and online platforms are user-friendly, with easy navigation, detailed product information, and a seamless purchasing process.

Energy Efficiency and Environmental Impact: Whirlpool is committed to energy efficiency and sustainability. Their appliances are designed to minimize energy consumption without compromising performance. The company has also undertaken certifications and initiatives to reduce their environmental impact, ensuring that customers can make eco-friendly choices without sacrificing quality.

Reliability and Durability: Whirlpool's appliances are known for their reliability and durability. Customers can rely on their products to last for a long time, with minimal repairs or issues. Customer feedback and experiences consistently highlight the longevity of Whirlpool's appliances, making them a trusted choice for households.

Innovation and Technology: Whirlpool is dedicated to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance user experience and convenience. From smart home integration to advanced cleaning capabilities, Whirlpool continues to push the boundaries of what appliances can do.

Brand Reputation and Trustworthiness: Whirlpool has a strong brand reputation, backed by their market presence, positive customer reviews, and industry recognition. Customers trust Whirlpool for their reliable products and exceptional customer service. The company is known for adhering to ethical business practices and prioritizing customer satisfaction.

Social Responsibility and Community Involvement: Whirlpool actively engages in social responsibility initiatives. They contribute to philanthropic causes, get involved in the community, and prioritize sustainability efforts. Whirlpool's commitment to corporate social responsibility extends beyond their products, making them a responsible and socially conscious company.

Overall Customer Satisfaction: Based on aggregated reviews and ratings, customers are highly satisfied with Whirlpool. The company excels in all aspects mentioned above, from product range and quality to customer service and social responsibility. Whirlpool consistently delivers on their promises, providing customers with reliable, innovative, and environmentally friendly appliances that enhance their everyday lives.

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Contact Whirlpool customer service

Phone numbers

+1 (866) 698-2538 +1 (269) 923-5000 More phone numbers

Website

www.whirlpool.com

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