We purchased the above said machine from M/S Classic Enterprises . The machine is born defective. It tears clothes during working. We registered our complaints to your service center directly & then through your dealer M/s. Classic Enterprises, Ludhiana.
We registered our complaint that the machine is not functioning properly & have torn the clothes. Even on spinning function, the machine produces so much noise since we purchased the machine. We told your service engineer who gave us the demo on the very first day. He told us that it will be set right after a few days, as the machine is new one.
On dated 04/02/2007 , Mr. Jaspal Singh of your service center took the machine to the service centre & returned the same on dated 07/02/2007. He told us while returning the machine that they have not got any experience/practical training for repairing of this fully automatic machine model & the company will replace the same with a new one .
Now the machine is lying idle with us for the last 21 days. We are unable to wash our clothes. In this connection, we had already sent e-mail to your local service centre dated 09/02/2007
Now the machine is lying idle with us; nor any person has visited us for the replacement of the defective machine. All the time when we talk either to your service center at Ludhiana or Chandigarh or Delhi; every time new person attends the telephone & reply that he is not aware of the complaint. As such I have been compelled to register my complaint to you through your website.
Will you please inform me in writing as & when I will get the new machine from you along with cost of torn clothes. All the time the matter is delayed without any reason by replying false excuses. I have been mentally tortured from your behavior & non cooperation.
So, I request you to replace this born defective machine & send to me demand draft for Rs.13,000.00 (Rs.Thirteen Thousand Only) being the the cost of torn clothes, which are lying with me within 15 days from the receipt of this letter, failing which I will be compelled to hand over the documents/matter to my legal adviser to get the compensation for harassment (mental unrest), mental torture, along with the cost of the machine (with interest) and cost of the torn clothes along with the legal expenses ; as I have to purchase new washing machine from another company.