We have purchased two - three year back the washing machine Model White Magic Fully Automatic now we are facing the after sales services problem in this area. We have logged the complaint with the Kangra dealer on dated 28 September 2008 but till date they could not provide the solution because they have not the technicaly qualified staff, only they send the boy who just open the machine and re-assemble. One time the boy told us the Belt of the machine is required for the smooth working of the machine and that is not in our stock, however we arranged the same belt from Chandigarh for the replacement and at the time of replacement the boy told for another parts and could not rectify the problem. Ultimately we compel to decide for the replacement of this machine with other company Machine, so before we finalise this decision we take one chance to logge our complaint with customer care and telephonic contacted on Sunday dated 09.11.2008 7 PM and the attended person assured to attend the complaint 10.11.2008 after 2PM, but till date 11.11.2008 no person has attended the complaint. Today dated 11.11.2008 again I contacted and talked with Mr. Amit and he also assured The Sr. Service Engineer will attend the complaint on tomorrow dated 12.11.2008, but sorry to inform till time no person has been deputed for the rectification of the machine and again today call to customer care and talked with Mr. Divesh and he also assured to attend the complaint on or before 2PM tomorow dated 13.11.2008. Till one hope is there, so we are once again requesting to attend the complaint and rectify the problem and put the machine in working condition. Please treat it as most urgent.
Thanks with Regards
Village & Post Office Rajol,
Tehsil Sahapur, District Kanga,