Hello CarlaDee. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintsBoard), your user ID name (CarlaDee), your phone number, your address, the full model and serial number of the unit, your ticket number (29676 ), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.