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Whirlpool Refrigerator / very poor services and defective unit

1 India

I purchased Whirlpool refrigerator Icemagic ff 400 ellite in Jan 2004.

In Nov 2004 the PCB unit gave way and same was replaced at a cost of Rs 2300 and at the same time entered in a 5 yr service contract HomeCare Plan No. HP1083654 for additional Rs 3000/-

The plan covers Evaporator, PCB, Relay, Olp, Fan Motor, Defrost heater, Wiring Harness, Vis Visit Charges and two Preventive Maintenance visits per year.

All of a sudden on April 14th 2007, after almost 2 and a halh year One Mr. Pavankumar visited us unannounced and carried out the Preventive Maintenance. He did not have even a cleaning cloth to clean the machine and he finished his job in less than 10 minutes.

Today the cooling is stopped as there is no green light as well as the interior light.

The telephone number for service call given to us is changed and we do not know how to get the help from HomeCare!

I hope this mail reaches the right authorities and we get the refrigerator working again.


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