Please find the purchased details of refrigerator.
THE NEXT RETAILS SHOP.
#108, 30th cross, 8th “B” Main.
4th block. Jayanagar.
Bill No: 112726
Date of purchase: 07-02-08
Paid Amount: Rs: 15200.00 including tax.
Refrigerator stand: without bill Rs: 300.00
Total Paid amount: Rs: 15,500.00
Product code: 10017df26dx.
Model no: 10880.
I would like to bring for you notice again & again for the replacement refrigerator sent with some different types of problem or in damage condition. This is third time I got replacement for new refrigerator with in one month. This time sent without top handle grip. There is no quality assurance for the customer satisfaction. I never expected whirlpool sent with damaged in second quality of refrigerator to the customer.
Delivery boy will throw the refrigerator & finish there work. My brother is requested to the delivery boy to fix the refrigerator stand & they won’t fix the refrigerator stand & so, delivery said it is not matching for this model. They said we won’t take care about the stand problem & taken back old refrigerator with out quality checking. Is there any marketing gemix for the customers?
I want know how the dealers supplied wrong models stand to the customer?
Please ensure that to whom I have to blame?
1) I have to blame whirlpool?
2) I have to blame dealer?
3) Whirlpool technician?
4) Whirlpool management?
5) Whirlpool model problem?
Kindly, reply the value of response & satisfaction to the customer & please ensure the quality of service.
If, not possible take care about this issue, I will make sure to whirlpool bring them issue to consumer court.
Thanks & Regards,