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Whirlpool / defective kitchenaid products

McKinney, TX, United States

We purchased all new kitchenaid products when our kitchen was remodeled at a cost of $8, 000 in 2014. The refrigerator experienced a problem during the first month and had to be repaired. The glass on the cooktop had to be replaced in three months because there was a manufacturing defect. Now the circuit board in our microwave failed . We just had to purchase a new microwave at a cost of $540. Whirlpool said they don't provide repair parts because microwaves are consider throwaways after the first year . Whirlpool's customer services hung up 3 times when they gave us a scheduled call back. They referred us to the parts department and they only stock the glass tray inside the microwave. There is a standard 1 year warranty on their products. KitchenAid was considered a high end product in the past and they charged for their products accordingly. Now they are still charging premium prices and the products have obviously gone downhill. They should inform customers that their microwaves can not be repaired. Potential customers should consider these issues before making a purchase.

  • Whirlpool Corporation Customer Care's Response, Dec 21, 2017

    Dear Jchsmiller:
    Thank you for your review. We are sorry to hear of your Microwave Oven concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please email us at [protected]@kitchenaid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, and a brief description of the issue. We look forward to your reply.
    Thank you.
    KitchenAid® Social Media Relations

Jc
Dec 20, 2017

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