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Whirlpool Corporation / washing machine

1 6679A rue Des ÉcoresMontreal, Canada

On October 10, 2014, I purchased a Whirlpool model WFC7500VW2 washing machine CD32912424 series, at the price $ 800. In August 2018, I has to place 2 service calls for repairs and incured a total of 415$ to maintain the machine.

In January 7 2019, I brought the repairer a third time, following the problems
from August, and learned I have to invest $ 900 (piece only), otherwise the product must be replaced.

Whirlpool customer service denied Quebec legal warranty and moreover. I have requested Whirpool to incur costs of the piece to change and man power for repair (letter sent Janvier 7 2019). To date, Whirpool encourage me to buy another machine: that is against my environmental values (this machine is 4.5 years old and should go to the recycling yet). Big disapointment in Whirpool product quality and sustainable policies.

Gabriel
[email protected]

  • Whirlpool Corporation Customer Care's Response, Jan 17, 2019

    Gabriel Dufresne:
    We're sorry to hear that. We recommend contacting our Canada Team for assistance at 1 (800) 807-6777 between 8 a.m.–8 p.m. EST Mon-Fri.

Ga
Jan 16, 2019

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