Whirlpool
reviews and complaints

Purchased a new Whirlpool Refrigerator January 20, 2017. Six months after purchase the compressor in the freezer went out and we lost food that was in freezer. Since refrigerator was still under warranty, a new compressor was installed. In July, 2018, the ice maker stopped working, which required a new icemaker. No longer under warranty, we were forced to pay for new ice maker and install. I think there must be a quality issue with a freezer and ice maker that only last less than two years. For the price of the refrigerator it should not be defective within two years.

I bought a front load washing machine in 22/02/2017. Within 7 months the machine stop functioning automatically. For 1 washing I have to switch it off or change the program at least 3 time . One hour washing takes about 2 hours to finish.
I complained many time no proper response and irresponsible behavior, incompetent people to solve the problem I detected and reported to them. I used to be a whirlpool customer and got many home appliances from the company. Now I am so angry and disappointed that here after I will replace my home appliances by a better company which can handle problems.

I ordered a Refrigerator, a Stove and a Dishwasher. With extended warranties on all. Also paid for delivery and hook up.
Was told earliest delivery date would be August 29th.

I have attempted several (over 20 times) with highest wait time of 37 minutes... listening to the same 1981 music tract... maddening.
But never, ever a human. The automated idiot kept telling me that my phone number didn't exist.

I was actually on hold when I received a phone call. It was WHIRLPOOL! Telling me that they had attempted to bill my debit card, and was refused. I told her IMPOSSIBLE I have just checked my balance and there is a thousand dollars over the required amount.
She THEN informed me that some banks will only allow so much to be deducted at one time.
I told her I would check with the bank.. but BEGGED her to recheck today. She PROMISED she would.
I checked, the money is still there and no one is answering.
I guess I will get my appliances elsewhere.

I bought the fridge on July 2014 and now the fridge is facing quite a lot of problems and I have been calling the Indian whirlpool service centre and they provided me the advisor who was absolutely not in behaviour with my mother and myself bit still we wanted to get the fridge repaired and then they told u have to wait cuz the part which has to get replaced has to arrive so I said okay and now it's been 10 days that they havnt called me once and I have been calling them and getting the response it's in transit everytime.Today I gave a call again and now the story has been changed completely because now they were saying I need to pay half amount of my fridge which was worth 1 lakh twenty thousand rupees and transportation cost of 1000 rupees and then they will replace with a new fridge and I was in complete shock because I call them and I get the information but they never bothered to tell me anything apart from your part is in transit and now I have to pay so much money to get my fridge back in working conditions feel this is a total fraud and the biggest scam of my life till now cuz I have 3 more refrigerators and u have never faced this kind off scams in any other reputed company.
Why shpuld i pay so much because ur wrong fridge cuz fridges are supposed to last atleast 10 years so please try to help me here this is a total rip off for me here.
THEY NEVER INFORMED ME OF ANYTHING AND NOW THEY ARE SAYING STRAIGHT THAT I THE PART IS NOT REPAIRABLE AND NOW U WILL GET A NEW FRIDGE BUT U HAVE TO PAY HALF AMOUNT OF THE FIDGE AND TRANSPORTATION COST IS THIS SOME KIND OF A JOKE I WILL GO TO THE HIGHEST AUTHORITY OF WHIRLPOOL TO GET THIS FRAUD OR SCAM OF WHIRLPOOLINDIA SORTED CUZ THIS IS EXTREMELY DISSAPOINTING.
MY FRIDGE IS A PREMIUM PRODUCT AND THEY WANT ME TO PAY HALF AMOUNT YET AGAIN R U SERIOUS .
PLEASE THIS IS AN URGENT MATTER.
MY NO IS [protected]
And I'm attaching my model Sr no photos as well .

Pursued a whirlpool washer had it for a year and a half called whirlpool several of times got know where called again they said they would take care of the parts and labor. Have a repair guy come payed 97 dollars and then they tell me I have to pay for labor that would cost me more then the washer is worth why even offer a customer that option when at that point they know the labor would be more then it's even worth to fix just do the repair guy can make money off of you for doing nothing

Model #wsf26c3exf01
Side by side
It has leaked 3 different times from the water connections under the unit and the leaks have caused my vinyl flooring to peal up and now I have a ruined floor. This unit is only 2 years old. Why is your unit constantly leaking. I have owned 2 other refrigerators with water connections before. One for 13 years and it never leaked and one for 17 years with no leaks. Why is yours leaking all the time and causing damage?

Called the Whirlpool "Experience" hotline twice—since sadly, my family has lost the filtered door water dispenser feature that we had depended on since purchase in 2008. There was ZERO technical support to answer any of my questions, just a call center employee who could only sell me service or parts for the model number (kscs23INSSO1) .
I was told that corporate had to get rid of technical support experts due to economic issues.
I wanted to ask if there was a dummy part that I could insert where the everydrop filter cartridge goes...I have scrupulously changed $50.00 filters twice a year since it was purchased from Lowe's 10 yrs ago when prompted by the % Remaing counter inside the fridge and found the water to be to be quite satisfactory—until I replaced the cartridge with one I purchased from Lowe's—YUCK! I returned that one and drove to Home Depot—the water still tastes bad. Next, I attached an in-line filter between my fridge and the ice maker shutoff valve...sadly, same result.
Of course, I flushed several gallons of water after each filter change. There was some clear stringy mucous in the clear glass pitcher I used to purge the second filter cartridge—GROSS!
IS IT LIKELY THAT WHIRLPOOL SUBBED OUT THE MANFACTURING OF THEIR EVERYDROP FILTERS AND OR SOMEHOW HAS CHANGED TO AN INFERIOR FILTER MEDIA ...SURE WISH THERE WAS A KNOWLEDGEABLE PERSON TO ASK.

I

I am an associate from Home Depot #2010, I was on hold for over 45 minutes and have pictures of my call time. In that time, I was transferred 3 different times even though I asked not to be, and after 45 minutes and a final transfer, I was hung up on. I was even cut off the last time I asked them not to transfer me. Can't help my customer or me. Customer Christine Goad, PO # [protected], she simply needs her door swing change and this is ridiculous.

Model# wrf767sdem01
S/N# k2616866

Product is freezing up and was repaired at the 6 - 8 month old mark for the same issue. Product was purchased from Lowes almost exactly 1 yr. The product has not worked properly since purchase and the repair was not a repair but a patch. This product is defective and I feel there is no repair. I would like the product replaced.

You guys have bailed on us. I am sickened by the lack of support for your product. Our washer timed and sensor dry failed. Repairmen came out and got timed dry working, but did not fix sensor dry. Now, you guys are saying that since the warranty period lapsed while these guys were going back and forth to repair it is now on us.

This lack of support is horrible. If you folks do not make this right we will never buy another whirlpool product or anything made by the company and will make sure to tell every person we possibly know to avoid your products

Purchaced a Whirlpool Dishwasher at Lowe's. Two week delivery time. Model WDTA50SAHW.
I believe was manufactored at their Findlay, Ohio plant. Serial F82916705.
When the delivery men brought it, they dollied to my door. I noticed wires hanging out the bottom of the box. Before we brought it into the house, I made them aware of it and we put it on it's back. The delivery guys were very helpful and we took the bottom carboard off to investigate. I could tell it was a coil hanging. (Pic 4). Should have been connected to a valve. After a few minutes, I found the valve. It was the main water valve. The unit would have never worked! Luckily, I'm an electrician and was able to snap the coil on. I thanked the delivery guys and told them, "I hope I dont find anything else!
After they left I proceeded to open and inspect the machine.
Right off the bat I saw a large dent in the corner bottom of the door and paint chipped off. (Pic 1).
Then, I looked inside at the stainless steel inner tube. Two good sized dents in the upper back corner. The upper tray when fully closed hits the one dent.(pic 2).
Any finally, (I quit looking) the upper front corner door seal/structure also was dented. Possible leaker.
(Pic 3).
The box that was delivered had absolutley no signs of damage, so I assume these problem originated at the factory.
I find it hard to believe that all these issues were ignored at the factory? What ever happed to quality control? What ever happed to a final insection of a product? Are you more worried about production numbers rather than producing a quality product?
I truly hope the plant manager would take the time to read this. Or, someone forward it to him.
I would guess that this is not the type of product he wants his customers to purchase.
I am venting a little because, again we have to wait two more weeks to get another dishwasher. (Lowe's was very helpful with this and immediately ordered a new machine.)
And trust me, if there are any problems with the new one, it will be returned for my money back.
Whirlpool... are you listening? For what I thought was a good company, you should be listening.
Time will tell.

L. Miller

I purchased a Whirlpool French Door Refrigerator W10706341A June 21, 2017 in Detroit Lakes, MN at Sears and paid $4, 278.93. Since then it has quit twice destroying all contents. I purchased the extended warranty and it's taken 3 weeks the first time to be fixed now one month before they can send a technician. My sister purchased a Kenmore refrigerator at Sears for $3500+ in September 2016 and several times it thawed the freezer and now quit. A brand new dishwasher that was not used for one year for a spec home purchased from Sears did not work. WARNING TO ANYONE PURCHASING APPLIANCES FROM SEARS... GO ELSEWHERE. THE COMPANY IS GOING UNDER AND DOES NOT CARE ABOUT QUALITY. SERVICE IS A NIGHTMARE. THEY DO NOT STAND BEHIND THEIR APPLIANCES. GO TO SOMEONE LOCAL WHO HAS TO ANSWER TO THE COMMUNITY. NEVER. EVER. AGAIN.

I bought this refrigerator in 2015 and soon it failed. It is Mohammed Fakroo and Brothers is the dealer in Bahrain. Although they brought the fridge back, it again failed. For the second time it was taken for repair. Soon they brought it back in working conditions. However, in on month's time it failed again. They took the fridge again and gave me temporary fridge. After one year, they brought it again and took back their fridge. But on one month time the fridge stopped working. I spend 127 Bahrain BD for the fridge and I can't lose the money. I have been put through a lot since I bought this Whirlpool fridge. In Bahrain, if fridge is not working life becomes terrible and my family is suffering. I value every money I spend as it is hard earned money and would like to get value services from the product I spend on. I don't wish to receive a reply like ' this is electronic and sometimes it is like that ... it is your like ... the kind of reply. Kindly replace my refrigerator as soon as possible.

I received a Maytag refrigerator 90 days ago and discovered that the icemaker door cover has a defect between the door in the icemaker leaving a large gap between the cover and the door... I do not want the refrigerator anymore because my eyes continue to follow the gap of the icemaker cover in my opinion as well as the technicians opinion the refrigerator has a defect. This is my first experience with any Maytag product and it will be my last... now fast forward after the first complaint on this website. Whirlpool Corporation sent a brand "New" icemaker cover to my home from Whirlpool Corp Factory Certified Parts. A Technician from Authorized Appliance Services, Inc; was commission to come out and install the new icemaker cover which the guy... only to discover that now I have a large gap on the Side and the Top of the icemaker...yes I can literally see behind and see over the icemaker cover. The technician said "maybe this refrigerator has the wrong door" I don't know what it has or what it does not have however I know this has been a horrible experience for me and my family. This is a brand new refrigerator model no. MSS26C6MFZ00 we should not be having all these problems. I don't want the refrigerator but Whirlpool Corporation and my home warranty company( First American is strong-arming me with the refrigerator... let me tell you how. I'm a New homeowner and after 3 months my refrigerator goes out and can not be fixed... so my home warranty company(First American) purchase this Maytag Refrigerator that's quote unquoted now under warranty and I am feeling stuck... in a perfect world First American and Whirlpool Corp would come to some kind of agreement to pick-up this refrigerator and send me a check for a comparable refrigerator then I would go and pick out one that I can see, tough, feel, inspect etc... before making this large purchase. The communication between these companies "Suck" and the customer is left in the middle with the defected product. Help! Help! Help!

Product was purchased in Oct 2016 and the Ice Maker died in June 2018. When it was first used, it made a strange noise while making Ice but because we had never had a Whirlpool refrigerator before, we assumed it was normal. After the second Ice Maker was installed and DIDN'T WORK, I felt there was a problem with your Ice Makers. Now that the new ice maker is installed there is NO noise and make me believe the Ice Maker was defective from the get go and I should be reimbursed for the $135.00 labor I was charged.. Ed Duffy, 546 Nature Walk Way Inman SC [protected]

This is so frustrating. We had the fridge for about 1 year when the compressor needed replacement. I called and told them that we haven't even been using the fridge for 8 months and she told me she could cover the parts and that this labour would be 129.99$. So they had a tech come the next day just to look at the fridge and tell me it's the compressor well yeahhh I told the girl yesterday over the phone. So he goes to charge me 129.99 and to follow it that it's going to be an extra 400$ for the compressor. I was in shock. Nothing was done today but the charge of 130$. My husband was able to do the work tomorrow but when they told me it would be 130$ and the parts paid we did it that way instead. Now I called them and they didn't offer to do anything about it and i told them I won't be doing the compressor with them. Now I'm short 130$ (for something I had told them yesterday). Worst brand I will never buy from them again.

I have given complaint 5 days back through company website for not responding of company service franchise mr. Ashok in chittoor dist, Andhra Pradesh-517422, but still not response from company or any service franchise.

I have bought whirlpool refrigerator In the month of April 2016, now it is not working, so we made service request to company franchise at chittoor district in Andhra Pradesh, then check and informed that it cost around 2500 ti repair the refrigerator and then we paid said amount. But no receipt was received from him. There after he said it must be on for 12 hours for freezer. Then we waited for one day even it is not cooling. There after we asked him but he said again it cost 2500 for the repair.

Here the product cost it self of RS. 20000, for repair after 2 year it cost 5000 then how it is going to burden on us further.

What is the use of buying the company product. The company charging higher amount through service and maintenance. It is too cost for common people who use your company product. Due to repair and non response from company or service franchise, we are struggling from past 10 days. Here Mr. ashok was directing us to approach company or customer care for response, this what the company managing the service agent/employees.

Kindly look into the issue and resolve on urgent basis.

My address is :

S/o.Kesavulu Naidu L
Thallamadugu, madireddy palli, yadamari mandal, Chittoor district, Andhra Pradesh 517422.

Model#WRT519SZDWO2
Serial #VS [protected]
This refrigerator has been a nightmare since day one. I am finally able to submit a complaint even tho I have owned this piece of junk a couple of year. I am submitting pictures so that everyone can see the junk whirlpool sells. Note the way the glass shelves were cut. Not straight. This has lead to multiple accidents losing food, energy, time. The design is poor in that food gets under the rollers for the shelves. You can't get it out unless you have a special tool to remove part of the refrigerator to clean under. But apparently if you don't get it ALL out the frig smells constantly rotten no matter how much you clean. I am so disgusted and disappointed that I laid down almost $1000.00 for this refrigerator and I am a poor widow. But I am sure whirlpool does not care. They will continue to beat down the little man with the big name and the garbage it pushes off to the little man as valuable. I wish you could eat this Whirlpool because I did not get to eat a lot of food I bought because of this...

The new home we live in had a Whirlpool WRF535SMBM fridge included. After 18 months the gasket around the door began to separate. The cost to replace the gasket is $160 for each side of the double doors. This is definitely a defect but Whirlpool insists it is out of warranty and will not replace them. Now I have to pay $320 (not including the cost to install them) for a fridge that is only worth $1800. Sad that I have to make a repair that is almost 20% of the value of the fridge after only 18 months.

After not getting a call back about what Whirlpool would do about our non-repairable refrigerator Robles, we called them. We spent a total 2 hours and 40 minutes on hold and have not talked to anyone. We got one call back at a time we couldn't answer and provide the needed info. Returned the call early this morning and have been on hold 40 mins without talking to anyone. Whirlpool customer service in this case has been really frustrating. At least have a real person answer the phone and let us know where we are in the process. In the meantime, our groceries are soaking wet from the door seal issue on the refrigerator.