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2.8 1243 Reviews

Whirlpool Complaints Summary

566 Resolved
675 Unresolved
Our verdict: Dealing with Whirlpool, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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4:29 pm EDT
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Whirlpool whirlpool refrigerator

Whirlpool 36 in. W 25.0 cu. ft. French Door Refrigerator in Fingerprint Resistant Stainless Steel

Model #WRX735SDHZ
Internet #[protected]
Store SO SKU #[protected]
We bought the above refrigerator from home depot story road on May 18th 2018.
After 1 week there was a gasket leak which made ice in the freezer. The service man solved it.
After 2 weeks the top shelf of refrigerator section started to freeze. The service guy said its could be a sensor issue and he managed to change it aft 2 weeks. The very next day the cooling in the refrigerator section went sharply down and had to call service again. They said the sensor isnt working so have to replace.
In 4 weeks I have called 3 services for the same issue.
Till date the issue isnt resolved.
All my stuff has spoiled in the fridge. I have a 1 yr old whose all baby food has spoiled. I have to take a work off to get these services done. Being summer the food cant be kept outside and m scared this ll affect my baby s health.
Why is it expected of me to use this garbage unit after paying a full price for it.
I want a replacement for this unit else I ll have to take legal actions against this harassment.

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Maytag admin
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Jul 18, 2018 11:01 am EDT

We have looked into this for you and at this time, we would need to honor the warranty and continue with the repair of the Refrigerator. We apologize for the inconvenience and welcome you to reach out if there are still concerns after the repair is complete.

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11:04 am EDT
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Whirlpool range fridge and dishwasher

I own six whirpool appliances I have a problem with three of them. My range, fridge and dishwasher have rust spots on them. They were purchased in 2015. I need help to resolve the problems. If I do not get an answer I will have to take drastic measures to resolve this matter. Diane Kokowicz. E-Mail. [protected]@aol.com. Phone [protected] Thank you

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6:11 pm EDT

Whirlpool product review board customer service

Bought this whirlpool refrigerator via Costco, after quite a few unsuccessful repairs, I decided to replace/return.
Reached Whirlpool customer service, they emailed me a few models to choose from to replace it or return the old one.
6/19/2018 I received their email offer to exchange or refund.
6/27/2018: I emailed them that the models offered are much smaller than mine, and asked for a similar one.
6/27/2018: Angel emailed back saying my model was discontinued, they don't have the same size.
6/27/2018: I emailed back and told them I'll take the refund.
7/2/2018, 7/3/2018: emailed to follow up. All with no responses.

During the time, I also called them more than 5 times. 2 of the 5 times I was offered to call me back by an automated service. But never received the callback. Other times simply got disconnected after about half an hour waiting.
One time, I called their customer service, the service rep said she had to connect me with this Product Review Board. But there is no luck.
Twice I called them via Costco, Costco reps couldn't reach them before they have to drop the call.

Sent them another email on 7/11/2018, still waiting for the response.

Their case# is SR [protected]
This product review board phone: [protected]
The Rep emailed me the offer: Angel E.

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dcalig
South River, US
Jan 25, 2021 8:39 am EST
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On hold 25 hrs in last week. have been approved for replacement by product review board; they say they tried to contact me; left no message; gave me the general numbe to call them back; on hold yet again for an hr and counting - they suck - my dishwasher leaks from the front door serviced 4 times; replaced gasket and 2 parts; then was told to put a sealant around gasket which has now melted in my machine; never never another whirlpool product again - i'm done

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10:32 pm EDT
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Whirlpool washer wtw118bag top load washer 11 kg

We bought this on 12/07/16 and it has ceased to function. This is my third call for service. They replaced the capacitor part on my 2nd call on 06/27/18 and now it doesn't spin. We are washing our clothes by hand and have made a third call for service within the last 3 months.
I would like a refund as I can't keep taking off work because your service centre in Singapore does not take problems seriously.
I had no problem with Whirlpool in California and am fed up with. The service and repeat calls to Whirlpool SEA in Singapore.

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Update by Shakun Hari Harilela
Jul 10, 2018 10:36 pm EDT

Bad customer service whirlpool SEA Singapore. New washer, called for service 3 ties in the past three months. Now washing clothes by hand

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9:08 am EDT
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Whirlpool cost of sensor to my whirlpool washing machine

An error F22 code and tools red appeared on screen of my whirpool washing machine. they told me a sensor is To be replaced.as i bought my washing machine 2 years before in Lebanon agent sais hé has to order spare part from abroad and it will cost me 280$ .
Is it fair to pay such amount?
When i purchase it i paid 675$.
Pls can you help me and tell me if the price is correct to repair my w.m.
Réf.[protected]
Serial [protected]
Thanks
Yolande Succar
Whatsup ph [protected]
Your quick reply is appreciate

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2:48 pm EDT
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Whirlpool whirlpool washer

Hi

We have bought whirlpool washer last year July end.
Model # WFW92HEFW0
Serial #C72550541
First we got defective dryer Lowe's replaced it we been asking to replace washer too. If you see history we have called two -3 times bcoz the area were you put liquid turns all black. U guys have changed that before for us but again it's same way
We were advised to let it dry and we follow that still we have same issue
The tech who came 2nd time did Nthg didn't even clean it or fix it
Plus he didn't know what he was talking about
It's nkt the first time I am using washer and dryer

It seems you guys are just waiting for the warranty to over and than charge me.

I want some one to come and fix this issue for ever and as I am saying from day 1 the washer is defective request you guys to please take this matter seriously and exchange my washer

Dimple Sandhar
New jersy

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6:10 pm EDT
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Whirlpool bad service on phone

Very aggravating experience with Whirlpool customer service. Needed a missing template that should of came with slim microwave oven. On the phone nearly a hour and 15 minutes before getting someone ( Kathleen ) that actually helped me. Went through four customer service reps giving me so much lines of BS with warranty and sending a service tech to assess the situation when all I wanted was a template that should of been with the unit to begin with. Unit Model WML55011HS-1. If this is what someone has to go through to get something that was missing from the unit I would hate to see what you have to do to get a certain part. I know a few contractors and thinking of telling them to beware of your product customer service. I do want to thank Kathleen again for doing a good job and not being inept as the others.
Larry

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12:39 pm EDT
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Whirlpool delivery service

I purchased an electric range 06-06-2018 from Lowe's in Fayeteville NC delivery date a few days after. The date was pushed to 06-25-2018. Now its pushed up to 07-07- 2018.My kitchen remodeling can't be finished until the range and the downdraft range hood is here to be properly installed with the cabinets. This is costing time money and discomfort. please help

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Maytag admin
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Jun 27, 2018 2:45 pm EDT

Woon, we apologize that you have not received your order. Unfortunately, this department can only assist with after sales concerns and are not able to look into orders placed with retailers. We recommend following up with you Dealer, as they have contacts within our organization that are better able to answer any delivery questions that you may have.

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7:45 am EDT
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Whirlpool refrigerator wrs325f

Buyer Beware: I purchased WRS325F in 2013. Refrigerator LED light board failed/flashing light due to faulty/compressed wires. Called Customer Service who says the product is out of warranty and I must pay for service. LED lighting is technology that lasts 15-20 years. Countless video/repair info online documenting faulty engineering/manufacturing on this manufacturers part. The consumer never wins with this company.

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Maytag admin
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Jun 26, 2018 11:23 am EDT

Hi Latina. We are sorry that we were unable to give the resolution you were seeking. Please feel free to reach out if you change your mind and decide to take advantage of the offers that were provided to you.

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5:28 pm EDT

Whirlpool total third world junk

Bought a new top load whirlpool machine with this he logo sticker, and a small (but biggest I could find) agitator and looked like the old timiest automatic I could find. Wrong. Total junk! 80 minute electricity guzzling cycle. Clothes come out sopping wet. 3 out of 5 loads (2 of them tiny loads, lightweight stuff; the other (heaven forbid) contained a bath towel in it)...3 of them unbalanced, the machine started clunking loudly, and began to walk across the room! I couldn"t stop the machine! Let alone open the lid to rebalance! The last time this happened, the friggin 130 pound traveling machine pinned me up against the wall!

These are third world machines designed for deserts where people will kill each other for a gallon of water. I live right across the road from the 4th largest body of fresh water in the world! But this is all I can buy? It fills the tub about 1/3 at most. Wtf?

If you have an old machine keep it! If it has to be put up on a hoist like a 1954 ford, tough! Get it fixed. These are total 3rd world junk they are selling and most annoying, no alternative at any price.

I'm sure some [censored]ic goon in washington dc brought this on.

I'm supposed to save water supposedly for some illegitimate [censored] in sub-saharan africa to use? Says who?

I think the only possible alternative is a commercial washer - if you can find one. Ebay has a few and they are costly.

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Update by JKWilliams
Jul 02, 2018 5:28 pm EDT

UPDATE: GE has a top load washer WITH NO "HE" logo, a real agitator, apparently fills up with water, and even has a lid that stays unlocked until it goes into spin. Same price as that miserable Whirlpool. I just didn't look carefully enough. Machines like the GE are rare. Moral of the story: Look online before you decide and look especially at the "Comments." That's the only way you'll find out. BTW: Only buy appliances at Lowe's! Free delivery. 30 day return, money back, no questions asked, and they really do! Nobody will offer you that.

Interestingly, both Lowe's and GE are both Government subsidized companies. I guess there are perks besides just staying in business if the gov decides to subsidize you. That GE washer (unlike all the others I've looked at) does not conform to WHO "safety" restrictions. Best part is the lid lock is actually removeable with a Phillips screwdriver! Good old days!

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Jerry Yeung
, US
Jun 26, 2018 12:33 am EDT

I guess that Whirlpool also selling crappy product in Asia (Hong Kong) too.

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Jerry Yeung
, US
Jun 26, 2018 12:31 am EDT

I totally agree that I bought a whirlpool dryer in Hong Kong through Fortress. It doesn't dry the clothing. Half wet. The technical support team stops by 7 times, and no clue why it doesn't work as expected. Even more ridiculous, the last senior technician said that it is not normal because the bed sheet is too long. Give me a break, it is a standard sheet. What a shame. Whirlpool == crappy product. Don't patron it.

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11:30 pm EDT
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Whirlpool poor manufacturing quality and poor service quality of whirlpool india

Hello

I am writing this email to express my pain and at the same time i seek strict action from your side to replace the new cooling coil under AMC (HP17-844084) running with my Split AC. I bought this AMC on 09-06-2018 and it is valid for one year.

I have registered a low cooling rate complaint with Whirlpool service ( Complaint number DL0618022347 ). Two technicians came to my home from outsource subsidiary of whirlpool India (For servicing of AC) under the name Impulse home care services ([protected], 011-[protected]), and they declared that the cooling coils are damaged and needs replacement. The moment they came to know that i have AMC, they both called to their manager and then told me that this problem can be rectified by welding the cooling coils where they found leakage (7 places). These are the same guys who said initially that this cooling coil is fully damaged and can't be rectified, as the 1.5 m long cooling coil is already welded at 32 spots and it has no Flexural strength and the same coil can't withstand the refrigerant (R22) pressure.

I know these technicality as i am HVAC engineer and worked with Blue Star R&D Design head quarter Mumbai.

I had a discussion with their manager ([protected]-Sunny) and he said he will not give any new cooling coil even if the customer is having AMC. Post that i asked both the technicians to assemble the AC again and then they left and my AC is still not working.

I have following points where you need to take actions and send me the reply as i have also put up the same complaint in consumer court :
1. The quality of your product is so bad that cooling coil went to its death in 15 months. Why there was no replacement within 15 months by the technician? he preferred to weld it at 32 spots in last September and the leakage started again in June next year.
2. The customer care and your technician come to our houses and force us to buy AMC- Split ac comprehensive plan so that everything is replaceable other than plastics and remote. Why at this time they are not replacing my AC cooling coils with the new one even when i am having AMC?

Please take the actions resolved the issue on priority.

Thanks & Regards

Ravi Kaushik
[protected]

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9:10 am EDT
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Whirlpool Commercial washer/dryer purchase delay of delivery of goods no explanation

We are the owners of 8 large apartment complexes. We thought we would try and give Whirlpool a try. We ordered our 6 Whirlpool commercial washer and dryers from Lowes. We were given a guaranteed delivery date. Lowes called us the day before this guaranteed delivery date to advise us that WHIRLPOOL delayed our delivery. No explanation or reason no nothing. I asked Lowes to call them back and to find out why, they came back with no answer again.
I attempted to call Whirlpool customer service. I was greeted by an extremely rude man who told me he could discuss this with me. He would only talk to Lowes. EXCUSE ME but I am the customer. SOOOOOO back to Lowes I go and ask them to call Whirlpool again. After being on hold for 42 minutes, Lowes came back on the line to tell me that Whirlpool did not have an answer. She was going to investigate it further. After multiple calls to Whirlpool by Lowes. Are you ready? The answer was chalked up to a computer miscommunication. Really? That's the best you got? You should be embarrassed about how this was handled and possibly put some money into training your customer service reps. They are unprofessional and rude. Best of luck. We will no longer do business with Whirlpool.

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8:03 am EDT
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Whirlpool no se si entiendan español pero compre un refrigerador el mes pasado y es hora que no ha llegado es eso una compañía sería de verdad???

Mi nombre es Andrea Jimenez mi hijo Anthony Altamirano me regaló un refrigerador el pasado día de las madres y es hora que no lo hemos recibido seguimos comprando comida y gastando dinero que no tenemos mi pregunta es tengo que hacer esto publicó para que la gente sepa que no son una compañía sería? O pueden ayudarnos para no tener que seguir gastando lo que no tenemos, ya lo pagamos porfavor hagan algo...

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Maytag admin
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Jun 21, 2018 9:33 am EDT

Hola Andrea: Lamentamos el problema con el refrigerador y te agradecemos que lo hayas revisado. Estaremos encantados de analizar sus inquietudes, pero necesitaremos su modelo y número de serie del Refrigerador, así como su información de contacto junto con una breve descripción del problema enviado por correo electrónico a Maytag_Review@Maytag.com. ¡Gracias!

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6:47 pm EDT
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Whirlpool refrigerator model wrt311fzdm

This product was purchased on 11-25-2016 from Home Depot with an additional three year warranty. This new lemon purchased has been a night mare and a financial burden do to the enormous amount of food lost. Service Technician have been coming to to replace different parts that were either manufacturer damaged and or the incorrect part was attached. Excessive amount of moisture in the refrigerator and the freezer at had more than a quarter inch of frost for this frost free freezer. The freezer door seals are not air tight as it should be, the door is dented which was finally reported to on 07-08-2017 which was still under the manufacturer warranty. The whirlpool customer service representative stated the door is on order. The door arrived on November 18, 2017 and it was the incorrect door it was a cream color and my refrigerator is stainless steel at that time the technician reported the error and again I was assured that the correct freezer door would be sent. A call was placed to Platinum factory Service @800-840-8005 which a very Rude Poor Customer service representative name Tara who Abruptly informed my father that the door will not be replaced because the manufacturer warranty had expired and that if he wants a new freezer door he need to pay $800.00 dollars. My father and I went to place of purchase on May 29, 2018 there we received friendly customer service from Jean S. She went above and beyond trying to help resolve this unpleasant experience, she also called Platinum factory Service and also with the same Rude Poor Customer service representative Tara who not only Rude to Jean S but to another male customer service representative who was trying to assist. A technician will be out again on June 21, 2018 to replace gaskets.
No customer should have to encounter this poor quality of service by the manufacturer who will not honor their warranty and the additional extended warranty purchased.

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3:51 pm EDT
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Whirlpool whirlpool poor service or sm appliance service

Ive been waiting for them to come sinced they promised after 2 days and now, its almost 3 weeks! Kept on calling them every 3 days. all they gave are promises! 2 days again! I bought a front load washing machine and after a few days, i bought a front load dryer. I ordered a stacking kit for these 2. I cant use my dryer without this kit! Youre dryer is useless because of your poor people! Bought it in SM Appliance San Lazaro!

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7:42 am EDT
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Whirlpool machine not repaired since 3 months

Hi
We are suffering from a poor customer support regarding repair of our washing machine which is three years old. It's more then 3 months we are constantly behind the whirlpool service team to fix the problem.. They had checked the machine and to do us it's a problem which will cost us 5000inr. But later they got back to us saying the total cost now would be 8500inr. Just after a week of repair the machine stopped working and since it's been almost a month we are waiting to get it repaired as they said they would give us 1 month warranty for service. It's been a constant pain for us as we feel cheated with our money already paid for repair and the machine is not working from past 3 months. And my patents are old and they are suffering. The service center just gives us future dates.
Machine in the name of - g. B yadav
Contact
[protected]
Address - #24, anand vihar
Bhilai
Dist - durg
State - chattisgarh
India

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11:24 am EDT
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Whirlpool jennair grates and heating element replacement kit

I ordered kit from lichti's tv and appliance, opened box up there. There was only one grate and the element. The grate was badly scratched. It was reordered and meanwhile I ordered one from jennair. Which I received with both grates badly scratched, the rep sent out another kit, it also came with one grate badly scratched and element bent! So, rep went to the warehouse personally and made sure it was bubble wrapped and it came perfectly. She said to go ahead and throw away the damaged products. My problem is that licht's had reordered and is charging me $63.00 in restocking fees that they say you are charging them. What, I can throw away parts and yet restocking fee? These parts are soooo expensive I feel that I should not have had to order the same kit 4 times. (5th one im sure was damaged too) all I would like is to not have to pay the restocking fee to licht's [protected] attn: max

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8:15 am EDT
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Whirlpool not getting warranty certificate, though promised to send after starting of loan emi.

I purchased a whirlpool washing machine on 15/12/2017 from the above branch of 'great eastern retail pvt. ltd.' against a loan from 'capital first ltd.' financer.
They promissed to send warrenty certificate and extended warrenty certificate after starting of 1st EMI. My EMI has started from February 2018 with 8 instalments and continuing the same. But till date I am yet to get the certificates.
My purchase invoice no- BN/1718/SA/04763, dated 16/12/2017.
Please do the needful so that I can get my warranty certificate as early as possible.
Thanking you,
Manas Kumar Patra,
Uluberia, HOWRAH - 711316.

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Whirlpool whirlpool dryer

hello,

My name is Dr. Tareq Tamimi
I am a loyal customer of whirlpool
have bough one year and half a go a whirlpool dryer
after seven months it showed a F6
so I called the agent maintenance in Jordan they came and changed the heater
and after 8 months again it showed F6 and the maintenance came and asked to change the heater and I paid 170 JD which is almost 1/3 of the original cost of the dryer

I want to know if this is a normal issue with your dryers, if so I think it would be a bad feedback...otherwise advise.

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Update by Dr. Tareq Tamimi
Jun 11, 2018 10:20 am EDT

I have checked with Whirlpool headquarter, they advised to call customer service
could you advise the customer service responsible of Middle east?

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Maytag admin
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Jun 11, 2018 9:54 am EDT

Hi Dr. Tamimi, unfortunately we are unable to offer assistance to those residing outside of the United States. All further questions would have to be addressed by your local representative.

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Whirlpool whirlpool wrf995fifz

The absolute most piece of garbage I have ever owned! It makes me so sick how much money I have spent on this piece of junk! We have had this fridge under a year and have had to have the icemaker/ water dispenser fixed FOUR times and now it's not working AGAIN! Each time we have lost a ton of food due to spoilage because your refrigerator can not REFRIGERATE! I paid $3, 000 plus for a refrigerator that does not refrigerate? Tried to contact customer service multiple times with NO HELP! This is my last attempt until I take a sledge hammer to this box of junk! #WhirlpoolSUCKS #NOHELP

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Maytag admin
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Jun 11, 2018 9:59 am EDT

Hi Cdd602, we apologize for the problem with the Refrigerator and would be glad to look into the problem with you. We ask that you email us Whirlpool_Review@Whirlpool.com with the model and serial number as well as your contact information and include a brief description of the problem. We thank you for taking the time to review the Refrigerator.

Sincerely,

Whirlpool Social Care

Whirlpool In-depth Review

Product Range and Quality: Whirlpool offers a wide range of high-quality appliances, including refrigerators, washing machines, dishwashers, and more. Their products are known for their durability, excellent performance, and innovative features. Whether you need a reliable refrigerator to keep your food fresh or a powerful washing machine to tackle tough stains, Whirlpool has you covered.

Customer Service: Whirlpool's customer service is top-notch. They are responsive, helpful, and always available to assist customers with any inquiries or issues they may have. The company also offers comprehensive warranty policies and excellent after-sales support, ensuring that customers are satisfied with their purchases in the long run.

Pricing and Value for Money: Whirlpool's pricing strategy is competitive, offering great value for money. When compared to competitors in the market, Whirlpool's appliances are reasonably priced, considering their high quality, advanced features, and durability. Customers can trust that they are getting a great deal when purchasing a Whirlpool appliance.

User-Friendliness and Ease of Use: Whirlpool's appliances are designed with user-friendliness in mind. They are easy to install, operate, and maintain, making them convenient for everyday use. Additionally, Whirlpool's website and online platforms are user-friendly, with easy navigation, detailed product information, and a seamless purchasing process.

Energy Efficiency and Environmental Impact: Whirlpool is committed to energy efficiency and sustainability. Their appliances are designed to minimize energy consumption without compromising performance. The company has also undertaken certifications and initiatives to reduce their environmental impact, ensuring that customers can make eco-friendly choices without sacrificing quality.

Reliability and Durability: Whirlpool's appliances are known for their reliability and durability. Customers can rely on their products to last for a long time, with minimal repairs or issues. Customer feedback and experiences consistently highlight the longevity of Whirlpool's appliances, making them a trusted choice for households.

Innovation and Technology: Whirlpool is dedicated to innovation and technological advancements. Their appliances incorporate unique features and technologies that enhance user experience and convenience. From smart home integration to advanced cleaning capabilities, Whirlpool continues to push the boundaries of what appliances can do.

Brand Reputation and Trustworthiness: Whirlpool has a strong brand reputation, backed by their market presence, positive customer reviews, and industry recognition. Customers trust Whirlpool for their reliable products and exceptional customer service. The company is known for adhering to ethical business practices and prioritizing customer satisfaction.

Social Responsibility and Community Involvement: Whirlpool actively engages in social responsibility initiatives. They contribute to philanthropic causes, get involved in the community, and prioritize sustainability efforts. Whirlpool's commitment to corporate social responsibility extends beyond their products, making them a responsible and socially conscious company.

Overall Customer Satisfaction: Based on aggregated reviews and ratings, customers are highly satisfied with Whirlpool. The company excels in all aspects mentioned above, from product range and quality to customer service and social responsibility. Whirlpool consistently delivers on their promises, providing customers with reliable, innovative, and environmentally friendly appliances that enhance their everyday lives.

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Contact Whirlpool customer service

Phone numbers

+1 (866) 698-2538 +1 (269) 923-5000 More phone numbers

Website

www.whirlpool.com

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