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1.3 13 Reviews

Wheelfire Complaints Summary

1 Resolved
12 Unresolved
Our verdict: If considering services from Wheelfire with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wheelfire reviews & complaints 13

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D
2:52 pm EDT
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Wheelfire Terrible service and defective products

I bought a set of tires and wheels from Matt at we wheel fire and I had a left rear tire blowout and did over $5000 for the damage to my truck. While looking at this the tires were cracking between the tread. He said he would talk to the tire manufacturer Americus and he never got back with me. Now his email has been disabled.: host ASPMX.L.GOOGLE.com[209.85.147.26] said:
550-5.2.1 The email account that you tried to reach is disabled. Learn more
at 550 5.2.1 https://support.google.com/mail/?p=DisabledUser

Desired outcome: I had to buy new tires I would like to be reimbursed and damage fixed

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4:10 pm EDT

Wheelfire Tires and rims

I ordered a set on august 20th. About 4 weeks later I called, and was told my tires were on backorder but they got them and order was being processed, would be shipped within a day or two. Now its October 20th, and I cant even get ahold of anyone. Phones have been cut, website offline. I need tires. I don't want to buy another set, then have this set come thru. Tell me something

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11:47 am EDT

Wheelfire No service

Spent 2500 on tires and rims and they will not email or answer phones at all. No response to anything. No tired and rims and no response. Money back! I have tried to call during the hours listed n says they are closed. I've tried emailing multiple people and no response. This is ridiculous its been over a month. I need a refund immediately. I am beyond pissed about this.

Desired outcome: Refund

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12:24 am EDT
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Wheelfire customer service/balancing/tpms

Lmao first of all these complaints all seem to be on par with my experience, I was told my rims where in stock, 10 days after ordering I was told they were on back order, after almost a month I got the wheels a weight had falling of one wheel, they said it happens with shipping lol, then I had the tire store check the balancing of the other tires and they were all off, they insisted that it was impossible... Like it's not possible to fu I up while balancing a tire, then the tpms sensors won't work at all, smfh... Dont trust this company at all, and i'm definitely a verified customer and can prove it if need be, if you do order from these people just get rims and be ready to wait, also why can't I find a place on wheelfire.com to leave a review lol cause yall scam like a motherfucker

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1:08 pm EDT

Wheelfire impossible to return the wrong items shipped

I have tried for two months to get my issue resolved. They shipped the wrong size tires on the rims. I called, emailed and submitted disputes with Paypal and Chase. In addition, they shipped 1/2 the wrong size lugs. The wheels were out of balance so bad that I had to take them to a local shop to get corrected. Wheelfire still has not paid for that service even though they suggested the shop so they would pay. Never again will I use Wheelfire and I suggest the same for you. They don't honor their claim and if you are not satisfied they don't correct the problem.

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2:31 pm EDT
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Wheelfire wheel/tire package

Spent just under 2500.00 on a wheel/tire package for my truck. Even though they claim to be wheel/tire experts, they sent me wrong lug nuts (The free ones) and did not send me the correct ones that I paid for. This destroyed the studs on the left front, and damaged some studs on both rear wheels.

I had to buy a front hub assembly just to get my original wheel back on so my truck could be driven to work. Over the next week and a half, I played email tag with matt, one of the "experts" eventually, he credited me back money I was charged for lug nuts that they did not ship, and he asked me to send him a copy of the invoice for the hub assembly. Two weeks into this, he sent me replacement studs for both rear wheels.

Now he tells me they are not going to reimburse me my 150$ for the hub! Even though they are the experts, and they have a 100% correct fit gaurantee, they damaged my vehicle and would not do the right thing.

Their senior mgr. Is an arrogant [censor]! No customer service here!
Stay away from these f'n crooks!

Next stop... Better business bureau florida!
These monkeys claim to have a really good rating with the better business bureau. If thats true, then someone at the bureau is not doing the job they are there to do! Very unprofessional outfit! They screw up, and then hang you out to dry!

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M
8:11 pm EDT

Wheelfire forget about them

This is by far the worst site I have ever made the mistake of shopping on. The wheels I ordered were out of stock. I had to call in another day to find this out when I asked where my tracking email was. They promised 7-10 business days for the wheels to make it to my door. Well, that didn't happen, it took 3 weeks. They didn't even care that the wheels took so long and told me that they can't guarantee the shipping will be the same as what the site says. The site has guarantees all over it. Why would you put up false guarantees? So finally 3 weeks later I receive my wheels and they are the wrong wheels. So once again I had to call them and figure out what was going on. After arguing on the phone with brad (The # I dealt with from sales) for 2 hours the final word from him was that they aren't that different from the picture and that they won't help me out. Brad kept telling me he gets screwed all the time. He just went to burger king and received french fries instead of onion rings. Yeah brad because $1400 rims and $2 fries and onion rings have a ton in common. Not to mention if you went back they would have rectified the mistake. But no these thieves aren't going to do anything for me. Avoid wheelfire.com at all costs.

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R
12:11 pm EDT

Wheelfire worst service

These people are the worse company i have ever dealt with. I order a set of wheels from wheelfire.com and i wait about a week because i had'nt heard anything from them in reference to my wheels, they tell me that the wheels were not available this happen a total of 3 times. After dealing with their customer service for weeks i finally find a set of wheels that they actually have. So i receive my wheels and i was missing all my hardware and the wheels were the wrong color! i right away call customer service and they tell me that they can give me a concession if not i have to yet again choose another set of wheels because i got the last set of the enkei's i had ordered. Terrible customer service . Do not buy from wheelfire.com

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3:48 pm EDT
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Wheelfire product

I called wheelfire.com to order rims. I was looking online and i found 3 that i really liked for my nissan. I called them to make sure they were in stock. I was put on hold for 15 min. Than some ghetto person got on and said that all three are out of stock. I than said well why doesnt it say that online. And he said mmmm idk. Lol i hung up the phone after that. I than called discounttiredirect.com and it was a great! I just got my rims from them and they look really good. .
So people just stay away from wheelfire.

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7:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wheelfire wheefire is a nightmare!

I purchased 4 wheels, mounted, balanced and guaranteed to fit my 2003 Chevrolet Malibu from wheelfire.com, I got extreme vibration at speeds over 50mph. Trying to resolve this issue I went to the Chevrolet dealer and got an alignment and 27 point vehicle inspection. I was told the wheels are either out of balance or i need to install hub rings. hub rings were pictured with the wheel installation kit but were not included in my boxes. I then took my vehicle to a local tire shop, where I was told they were not balanced correctly from the wheelfire, I contacted wheelfire and they sent me hub rings, I installed but still had bad vibration, then i was instructed by wheelfire to go another local tire place and have the wheels road force balanced, but they were only able to road force balance 2 wheels, the other 2 i was told were either bad wheels, bad tires or both! I contacted wheelfire again and was quickly sent 2 replacements, however I received one scratched wheel (the box and plastic wrapping were undamaged), and the other had the tire mounted facing the wrong direction directional tires). Also, both tires have different tread! I am now having to go back and pay the tire place again to have the tire flipped around and re-balanced!

CANT DRIVE OVER 55 WITH THESE RIMS ON! MULTIPLE MISTAKES BY WHEELFIRE.COM

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Gary Heller
Burleson Texas, US
Mar 21, 2021 11:01 pm EDT

I ordered a set of wheels and tires for my 2008 SL550. I kept asking them to put the road hazard warranty on them. All they did was promise me that they would add it to my order before the order was shipped. They didn’t put the warranty on my wheels and tires, now I have them and I guess I’m just screwed if anything happens to them. I was planning on buying another set of wheels & tires for my Camaro but I will not buy them from Wheelfire because they won’t come through with what they promised me. Matt I think you know what I’m talking about. The wheels & tires look great but I still would like the peace of mind by having the warranty. This is the reason why I’m done doing business with you.

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T
11:09 am EDT

Wheelfire if you want rims in a timely fashion I recommend you go somewhere else

So i ordered a set of enkei rpf1's from this so called good company on 5/30/09 its now 6/15 and i still have no wheels on my car. I'm driving around in the summer with my winter studs still on my car. First they tell me the rims are back-ordered after further investigation i find out that the rims were in fact available so they go ahead and order my rims. They took three weeks to get my rims after i receive them it looks like they used a bar with sandpaper to mount my falken azenis on there. I sent back the damaged rims at my own expense to get it done quicker and now i'm just waiting for them to decide to ship me out my rims . If you want rims in a timely fashion i recommend you go somewhere else.

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briant5
Orlando, US
Jul 01, 2010 3:44 pm EDT
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I too have experienced issues with Wheelfire.com, That guy Brad whoever he is, never returned my phone call and I have been with only 3 rims for over a month now. They have no structure setup to when Fedex loses a wheel. Never again will i order now recommend them to any of my friends.

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9:27 am EDT
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Wheelfire - shady business if you ask me

About 2 weeks ago I ordered Tenzo wheels with some Nitto tires from www. wheelfire.com . They took my payment only to call me back 2 weeks later letting me know that they cannot get me those wheels. Now I am looking at another week before I see my refund. Why take my money in the first place! Shady business if you ask me. I recommend you stay away from wheelfire.com and search locally for aftermarket performance rims.

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7:18 am EDT
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Wheelfire - Stay away from these crooks

I placed an order with www. wheelfire.com ending of March. When I received my order for 20" Lexani Lss-5 wheels and falken tires, they shipped me the wrong wheels! I know mistakes can happen so I give them about 2 weeks for me to receive the correct wheels that I ordered. After 3 and a half weeks, I finally get the wheels and tires that I ordered. Gue...

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