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Wheaton World Wide Moving / Additional Billing Charges

1 8010 Castleton Road, Indianapolis, IN, United States
Contact information:

I was quoted by Wheaton approximately $3, 000 to pickup my household products, weighing 3, 500 lbs., from my home in New Mexico and delivered to my home in Florida.

Prior to the load being delivered to my Florida home, I received a call from a Wheaton representative stating that there was an error on the weight of the load and it was actually over 3, 800 lbs which would be an additional fee of $100.00. What they did not know, however, is that I had this merchandise weighed myself prior to turning it over to the company and it was exactly 3, 474 pounds. The additional amount was minimal, so I agreed to pay. I later found out the weight was not from my load as they had several different loads in the same truck.

When the driver arrived to my complex he was unable to get his truck near my home due to its size. He advised my daughter that he would have to rent a �Shuttle Truck�, unload and reload, but prior to this transfer, he would have to deliver another small load he was carrying with mine and would contact me later. (So the overweight issue was clearly evident at this point that I paid the �additional weight� for another client.) When he contacted me later he stated that my new balance due, prior to delivery, would be $650. I was outraged at this price. I asked for the charges to be explained to me and was told it was approximately $100.00 for the unload and $100.00 for the reload and the shuttle truck rental was approximately $100.00, the rest was the overweight charges. When the U-Haul truck arrived it had in big letters on the sides, $29.95 PER DAY. Once again, I made the decision to pay the amount in full to be done with this company and decided I would simply never use or recommend them again.

But they weren�t done with me yet. I then received a letter which stated the company reviewed my job to make sure that it was billed correctly by their agent. It stated that it was not correct and that I owe an additional $260 for the unpacking of my items and for the shipment being overweight. I guess their policy is to have customers pay for the same service more than once. I wonder how much the other client who shared my truck had to pay for the same overweight charges.

I feel that because I agreed to pay the additional $650 without fail, they felt I was an easy target and tried for more money�or maybe it was because they thought they could easily pull one over on a senior citizen who knows. Never the less I have learned a valuable lesson in all of this which is the lowest bid may actually end up being the highest in the end.


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