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1.1 599 Reviews

Whataburger Complaints Summary

10 Resolved
578 Unresolved
Our verdict: If considering services from Whataburger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Whataburger reviews & complaints 599

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Newest Whataburger reviews & complaints

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N
9:09 pm EDT

Whataburger hamburgers and establishment

We were a visiting from Beeville, Texas, SanAntonio Texas and Killeen Texas. Our hamburgers were served cold, not once but twice. We sent them back and again they were served COLD!
This establishment was very dirty! Several tables needed cleaning, debris on floor, napkins thrown all over and ketchup, the restrooms were so dirty the smell made us puke! Very disappointing... This establishment is a tourist attraction and it is very sad that it is not kept clean and meals are served cold.
table tent 8702 Whataburger #313 121 North Shoreline Corpus Christi Texas [protected] 5:19 55 Order #920111

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L
5:42 am EDT

Whataburger line at whataburger

I know food is cooked to order but this is ridiculous at Whataburger on the expressway right off 75 in McKinney...this one particular manager I'm guessing he is a manager is making this restaurant look and feel like a completely different place...no problems when the mexican guy is there ...ive been late to work 3 times amd every time he was on schedule that day ...frail white guy with glasses...its just fast-food bro it aint that hard

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V
12:10 am EDT

Whataburger several meal

I went to whataburger off of saratoga and cimeron in corpus christi tx. I order 3 #1, 1 patty melt and a kids meal which cost over 30 some bucks. I usually just let things go but this is the 3rd time they made the same mistake over and over. It seems that when they are busy they rush people's orders without double checking if everything was correct. I went home and have to eat 2 of my meal with no fries. My poor daughter ate chicken strip with no fries and ofcourse as usual they didnt put her favorite snack in her bag. I called right away to talk to the manager and let her know what was happening and all she could say was okay come by and I will give you your fries and desert. Very dissapointed that she think I will go back there which was far from my house just to get a medium fries and a snack. This is not the first time it happens so disappointed

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H
9:35 am EDT

Whataburger drive thru service

About 3 times a week I go thru the drive thru at the Lindale, Tx. Whataburger to order a Whataburger, all the way, with mustard, and that's all. As soon as I drive up, they ask me if I would like to try something (I don't know what, because the speaker is so bad, I can't understand them.) They then ask if I want fries, and then if I want a drink with the order, and then if I want some kind of pie. All this after I have specifically said I want a burger, and that's all. Now they have added another question, something about do I want to use an app. Why do I have to answer 5 or 6 questions just to order a hamburger?

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N
3:28 pm EDT

Whataburger triple meat burger

I usually go everyday to get my food, but yester I got the triple meat and cheese burger my patty's were raw and not done..It was so greasy the bread was soggy.. I never complain but I called back and the manager was very rude stating if I wanted it fixed right bring It back and watch them fix it. I won't be eating there for a while because I feel that was so rude and nasty for my food to be that way...by the way I ordered sprite and got carbonated water..

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L
9:41 am EDT

Whataburger price issues on the same product and order.

Whataburger #344
4241 South First Street, Abilene, Tx, 79605

Even though both indoor and outdoor boards say that a Jalapeño Chedder Biscuit is $.99 we have been paying more including 2 exact orders that have a diffrence of $2.71. I have added photos of the receipts. Im just trying to figure out why I'm being charged more than $.99 per biscuit and why 2 identical orders are almost $3.00 different.

My email is [protected]@gmail.com

Thank You

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R
10:40 am EDT

Whataburger the gm

I come in to Whataburger every morning for my senior coffee with no hassles for years. Well, this morning I was informed that I can not get a free coffee anymore, when I asked why she told me that the new GM said not to give the homeless free drinks any more, excuse me, am I being stereo typed because I do not dress up? Because I look poor. I work 60 hours a week, I just lost my husband 4 years ago and have had a hard time with my son, keeping a roof over his head. So, tell your new GM Brian that he needs to stop stereotype people and judgeing people. I only want my coffee in the morning. It's not like I don't eat here bc I do. This is the one on LBJ.

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Employee 1576
, US
Jun 09, 2018 2:31 pm EDT

It's not that she's being a "cheapskate", she is just using what every Whataburger has to offer, senior drinks to all seniors. Regardless of looking like a "homeless" person or someone who can't afford a drink, Whataburger should treat every customer and I mean every customer like family. We don't know what people go through everyday or what has happened over the past 5, 10, 15 years of their life. That's why friendliness of employees is the top priority of Whataburger, because the employees are the appearance of the Whataburger franchise. If the employees are acting negatively or playing around, or if in this case the GM is stereotyping, then changes need to be made, because that is not the vision of Harmon Dobson when he founded Whataburger, the GM should be the one that sets the goals, priorities, and standards of their store by following the policies set by Whataburger. Notify Whataburger at (+[protected]) or at (+[protected]) to explain how the GM is acting, and actions will be taken accordingly by the Director of Operations and the Area Manager. I hope this helps you out, and I'm sorry about what happened at your visit at Whataburger.

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aare
, US
Jun 07, 2018 4:27 pm EDT

Why not pay for your coffee cheapskate.

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Car.
, US
Jun 07, 2018 4:15 pm EDT

I had to repeat myself 3 times today at Whataburger, 5600 Montana, El Paso, TX. I ordered the #1 with NO mustard, NO pickles and ADD mayo & cheese. Remember, I told her 3 times very clearly. Instead, I received a plain old hamburger WITH MUSTARD & PICKLES! NO MAYO, NO CHEESE, NO LETTUCE, NO TOMATO! A plain old hamburger with nothing on it except the dreaded mustard & pickles. Exactly what I did not want! Then, when paying the cashier she forgot to give me my change and I had to ask for it ($1.00). Will never go back to this store again!

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R
6:33 pm EDT
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Whataburger iced tea

I have complained about the Iced Tea before and it seemed that for a little while it got better. But today it was just horrible. It was so rancid that I had to through it away because I could not drink it. All it takes is to wash out what you make the tea in and throw out the old tea. It makes me wonder if they are being washed at all and that the restaurant is not sanitary.

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W
10:53 am EDT
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Whataburger unethical behavior

I went to the Whataburger at 6327 Stewart rd in Galveston TX. 5/31/18 12/52 am. order #538421 with Darian T as the cashier. I ordered a #2 all the way with a Strawberry Shake. He told me the ice cream machine was broke. So I ordered a coke instead. When I got home I realized that Darian had screwed up my burger on purpose. It was a double meat all right but no lettuce, onions, tomatoes, no mustard or Mayo. Only Ketchup with two dried out patties on it. I was furious with his behavior so I called up to the Store. Darian was rude, cussing and beligerant. He needs to be fired. I think He is Black so he might be racist for I am white. I have pictures if you would like to see. Wayne Hopson cell [protected] Thanks for your help.

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Update by Wayne7777
Jun 01, 2018 11:08 am EDT

I have been eating Whataburger for 50 yrs and this was the worst burger I ever tried to eat. I will never go back to that store again. Thanks

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What The Heck 85
, US
Jun 01, 2018 12:41 pm EDT

Maybe it's because you're an [censored]. People make mistakes, you shouldn't assume he made your burger wrong on purpose.

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B
10:22 pm EDT

Whataburger service

On my home from work I would like to place a simple hamburger order, pay for it and drive off. I have recently tried 3 different times without success. The person working the evening shift at the window can not successfully take an order or process more than one order at a time. The line of cars back up 7 deep and many give up like myself and drive away. The leadership at the Vicksburg, MS does not exist and everyone working there are in slow motion on processing any order that lucks out and gets process. This problem exist on an ongoing basis without ever being solved!

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D
3:44 am EDT

Whataburger drive through

The drive threw was beyond slow it was 9 pm and it looked like everyone was just goofing around and then my daughter had video of one of her friends and their manager playing on the roof having thenselves a good ol time on their phones I thought this was supposed to be semi professional not an elementary school full of [censored] and for god sake stop messing up all the orders I understand now why my kids call it "dramaburger"

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Employee 1576
, US
Jun 09, 2018 2:15 pm EDT

Usually Whataburgers are not like this, and I can vouch for this. I am a current employee at Whataburger, since my store is located in what is considered a high-traffic area, our friendliness of employees, order accuracy and speed of service our are top priorities, respectively. Reason one why friendliness of employees is first is because you want to feel like it not just some "fast-food restaurant", we strive to be the best fast-food restaurant chain in America. By having this as the top priority I believe that we can be the best of other fast-food restaurants. Second, order accuracy, when we are trained we are told to deliver orders to our customers with a sense of urgency, we have no idea what are customers are going through or how their day has been, but that's also another top priority is to get you on your way as quick as possible, most least-trafficked units usually (mainly all) are supposed to deliver the customer's order in under 3 minutes, at my unit since it it considered to be in a high-trafficked area, and I mean we get slammed every weekend, we try to the customer's order out in under 4 minutes. Lastly, what I mentioned in the last sentence is the speed of service, we want you to be in and out as quickly as possible, that's why people come to fast-food restaurants like Whataburger, they want to be in and out as fast as possible and we strive to achieve that goal by having set goals on how fast we need to get the orders out to the customers. I hope this helps a little bit, but to me it seems that, that Whataburger isn't visited often if they have time to play around, I would urge you to contact Whataburger at (+[protected]) or (+[protected]) and notify them about the manager's behavior (if you haven't already), he would need to be retrained or re-evaluated as a manager as a whole and his ability to complete his job and responsibilities.

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B
8:25 pm EDT

Whataburger service and the food quality plus wrong order

The guy taking my order was rude. He said, " what do you want?" in a very rude tone. I asked for a cheeseburger with everything on it and a medium onion ring. What I received was a plain cheeseburger and a few nasty, dark, crusty onion rings or rather dark crusts off of the onions and very few onions. The container they were in wasn't even halfway full. I am extremely disappointed. I was charged for a plain cheeseburger so that further infuriates me because it shows not only was he rude but he wasn't even listening to me. This is disgusting food they passed through the window, trash, leftovers.

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J
1:06 pm EDT
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Whataburger breakfast served all day

I would like to suggest very strongly that your restaurants start serving breakfast all day. I live in the Lake Jackson area of Texas. In this area there is a large number of people who work shift work as I do as well. With our times and schedules being different than those with 8 to 5 jobs, we would like to be able to order breakfast when we get off work or before going to work. Because of this I find myself frequenting other places in order to eat breakfast at different times of the day. Thank you for your time on this matter.

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C
12:32 pm EDT

Whataburger service

We waited 40 mins to get 4 chicken strip meals to go. There were several other people that where in Front of us waiting for their to go orders also. People that came in after us that were eating at the restaurant were getting their food and we were still waiting. After 40 mins our food finally came and we were missing one of the chicken strip meals! Then when we got the last chicken strip meal we still had no BBQ sauce. It was very chaotic in the store. People were bringing back their orders because none of them were correct! It was the worst experience I've ever had at a Whataburger. We went in because we were on a trip and wanted to grab something fast! This was not fast at all!

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P
4:03 am EDT

Whataburger shake machine

I am an rn, work nights, go to whataburger at night after midnight, sometimes as late as 0400 in the am. My complaint is that out of three different stores in conroe tx it seems that the shake machine is always down for cleaning, especially the newest store. Also the new stores are unable to add extra chocolate to the shakes. If the machines are to be closed every night for cleaning why not have two machines so one would always be up and running.

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SirDukes
, US
Oct 29, 2023 4:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Reason for the shutdown at night has a two fold effect. As Emp#1576 stated, Whataburger’s are an 24hr operation and nights are usually ideal timeframes due to the slowdown that occurs between12:30am/1am or 3am/4am to clean. Plus, shake machine need the appropriate time for proper cleaning and sanitizing all working components of the shake machine. If this was done during day time or even evening drying peek hours it would hurt the sales of Whataburger Operations and the loyal customers like yourself.

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Emailkarenonly@gmail.com
, US
May 27, 2022 6:23 am EDT

I agree with the complainant. They should have more than one shake machine. Clean one at night and the other during the day. I live in Weatherford, TX and get off work at midnight and I have NEVER been able to get a shake past midnight. I've called 7 surrounding stores and it's the same with every store. "Sorry, Our machine is broken. " I've been told they're waiting on parts, it's just broken, no one is there to run it,etc. All kinds of stories. Especially since Whataburger made the horrific mistake of taking the Dr Pepper shake off the menu. They are now offering it only for a "limited time" and anyone who goes past midnight can't get one. And Whataburger does ALOT of business past midnight so this is really unacceptable. If the employees are too lazy to clean the machine, hire someone else who isn't. It's part of their job. This is very bad business and poor management not to mention you're losing a lot of money on your shakes. Whataburger has totally lost my business because of this and I know I'm not the only one. Very poor way to run a business.

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Employee 1576
, US
Jun 09, 2018 1:33 pm EDT

I see your point, but they would have to clean out both shake machines at the same time, otherwise the person cleaning, depending if they are complaining or tired, gives the shake machines a quick "clean" just to get out of there and go home. What's better, having a clean shake machine or a shake machine that has been "cleaned"? I know this is not the case for all the stores, but adding another shake machine to clean wouldn't help, since Whataburger is open 24 hours, business usually slows down enough around 3a-4a (depending on location )to where employees are able to clean the store thoroughly and provide that nice clean feel throughout the store. I hope you can see where I am coming from, since I am an employee at Whataburger, I've seen what I'm writing in this comment, plenty of times (even sometimes, I have to clean the shake machine and I know that I'm tired and want to go home, but I know that I have to do it so I just suck it up and do it without complaint) that's not the case for some other people or stores, it all just depends on the person-in-charge and their ability to run the store as a manager.

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B
7:47 am EDT

Whataburger plastic

There was a piece of plastic in my burrito this morning that could have cut me or I could have choked on had I not noticed it. I go there for breakfast often since I work in midland and it is on the way to work. This is the first incident but I also don't want it to happen to any one else or have it happen to me again. No person likes to find something wrong with their food especially when they go to that certain place often.

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3:09 pm EDT

Whataburger food/service

I ordered a Whatabuger Jr. Meal and it was 1 car ahead of me. It took 8 minutes to get to the food window. When I recieved my drink, it was 3/4 full, I had to ask the window clerk would she please fill it up. Then she had the car that was ahead of me pull up and asked me to do the same. It took about 2 minutes and she brought out the car ahead of me and my food out. When I got ready to open my burger, I realized it was cold and when I looked at it, the patty was paper thin. I have never had a patty that thin before and the fries were cold. If I didn't have to go back to work, I would have turned around and took the food back to the 59 Freeway and Harwin location. The other Whataburger's that I have visited service is not like this. Please have them get better patties and service.

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J
6:49 pm EDT

Whataburger burger

My mom and sister went to Whataburger on Monday evening placed an order thru the drive-thru on East University Dr. In Edinburg Texas, to their surprise their order was all wrong. They ordered for toasted buns on both burgers non were toasted, no onions, no tomato on burgers, they asked for mustard only and both burgers had mayo. They tried getting a hold of the manager by phone but she/he would not come to the phone, supposedly busy in a meeting...My sister asked the young lady she was talking to over the phone for her name and she hung up on her. This is so very unfair to us as loyal customers to be treated like this, we LOVE your Burgers but this is not in no way how to treat customers. "😠FURIOUS😠"

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12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger wrong order 3 different times / then was called "hoe" by the employee.

Went to get 2 kids meals + malt.. Had to wait in line 25 minutes to order... Get to window and they did not have the malt ready and had us pull forward. Looked in bags and they gave incorrect order... Went in and handed them what they gave us and waited for the correct order... Went back to truck and they gave the kids meals however forgot the fries and milk.. So went back in again to tell them and gave them the bags.. They then hand me the bags back and say sorry... I then go back to the truck and look and still no fries (only gave us milk... And to many of them).. So I go back in for the 3rd time and hand them everything told them the fries were not there.. Gave the extra milk back.. Employee (torrie) starts saying I did get the fries and that she put them in there herself (calling me liar). I tell them they can come check my truck and I wouldn't be doing this for the 3rd time if I had everything... Employee then proceeded to call me a "hoe" in front of everyone in the restaurant and her manager and other employees. I get her name and a number to call for the complaint... I finally leave almost an hour later... Then handing my son his drink and malt... However they did not give us straws for them..

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R
12:39 pm EDT

Whataburger incorrect order

My husband went to Whataburger #32 today to get a business order. He simply order 2 #6 with cheese
2 Jr. Cheeseburger
and
3 #1 with cheese.

Even though extra cheese is charged to him; no cheese were on the burgers. The burgers were very cold and very dry, and the fries were rubbery. We are less than 5 miles from the establishment so nothing should have been as if they were refrigerated. Very unhappy with out lunch today the lunch we provided to some of our employees.

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Update by Rae Dickerson
May 18, 2018 12:42 pm EDT

Incorrect order...Order burgers with cheese...no cheese. Burers and fries were cold and very dry. Very unhappy with lunch and the extra cost for cheese.

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Whataburger Customer Reviews Overview

Whataburger is a popular fast food chain that has been serving delicious burgers, fries, and shakes since 1950. Our website has received numerous reviews from satisfied customers who have praised the restaurant for its quality food, friendly service, and affordable prices.

One of the most common positive points mentioned in the reviews is the taste and quality of the food. Customers have raved about the juicy burgers, crispy fries, and creamy shakes that are made with fresh ingredients. Many have also appreciated the variety of options available on the menu, including vegetarian and gluten-free options.

Another aspect that customers have praised is the friendly and efficient service provided by the staff. Many have noted that the employees are always welcoming and helpful, making the dining experience even more enjoyable.

Customers have also appreciated the affordability of the food, with many noting that the prices are reasonable for the quality and quantity of food provided. Additionally, the restaurant's cleanliness and comfortable atmosphere have also been praised by customers.

Overall, Whataburger has received overwhelmingly positive reviews from our website's users, with many recommending it as a must-visit fast food chain.

Whataburger In-depth Review

Overall Rating: I would give Whataburger a solid 4 out of 5 stars.

Food Quality: The food at Whataburger is consistently delicious and satisfying. The burgers are juicy and flavorful, and the fries are always crispy.

Menu Variety: Whataburger offers a wide range of menu options to cater to different tastes and preferences. From classic burgers to chicken sandwiches and salads, there is something for everyone.

Pricing: The pricing at Whataburger is reasonable for the quality and portion sizes. You get a good value for your money.

Customer Service: The customer service at Whataburger is top-notch. The staff is friendly, attentive, and always willing to accommodate special requests.

Cleanliness: The restaurants are always clean and well-maintained. The dining areas and restrooms are regularly cleaned, creating a pleasant dining experience.

Ambiance: The ambiance at Whataburger is casual and inviting. The restaurants have a relaxed atmosphere, perfect for enjoying a meal with friends or family.

Speed of Service: Whataburger is known for its fast service. The food is prepared quickly, and the wait times are usually minimal, even during peak hours.

Online Ordering Experience: The online ordering experience at Whataburger is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward.

Delivery Options: Whataburger offers convenient delivery options through third-party delivery services. This is a great option for those who prefer to enjoy their favorite Whataburger meals at home.

Special Offers and Promotions: Whataburger frequently offers special deals and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility (Locations and Hours): Whataburger has numerous locations across the country, making it easily accessible for most people. The restaurants also have convenient operating hours, ensuring that you can satisfy your cravings at any time of the day.

Dietary Options (Vegetarian, Gluten-Free, etc.): While Whataburger is primarily known for its meaty burgers, they also offer vegetarian options and can accommodate certain dietary restrictions. However, the gluten-free options are limited.

Social Responsibility and Sustainability: Whataburger is committed to social responsibility and sustainability. They source their ingredients responsibly and actively participate in community initiatives.

Loyalty Program: Whataburger has a loyalty program that rewards customers with exclusive offers and discounts. It's a great way to save money while enjoying your favorite meals.

Mobile App Experience: The Whataburger mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meals, and earn rewards.

Drive-Thru Experience: The drive-thru experience at Whataburger is efficient and well-organized. The staff is quick and friendly, ensuring that you get your food without any hassle.

Breakfast Options: Whataburger offers a variety of delicious breakfast options, including breakfast sandwiches, taquitos, and pancakes. It's the perfect way to start your day.

Beverage Selection: Whataburger has a wide range of beverage options, including soft drinks, milkshakes, and iced coffee. There is something to quench every thirst.

Kid-Friendly Options: Whataburger has a kid-friendly menu that includes options like chicken strips and grilled cheese sandwiches. It's a great place to bring the whole family.

Catering Services: Whataburger offers catering services for events and gatherings. They can provide delicious meals for large groups, making it convenient for any occasion.

Community Involvement: Whataburger is actively involved in the community, supporting local charities and initiatives. They are committed to giving back and making a positive impact.

Overall Value for Money: Whataburger offers great value for money. The quality of the food, combined with reasonable prices, makes it a worthwhile dining experience.

Recommendations and Improvements: One area where Whataburger could improve is in expanding their gluten-free options. It would be great to see more choices for those with dietary restrictions.

Summary and Conclusion: Overall, Whataburger is a fantastic fast-food chain that consistently delivers delicious food, excellent customer service, and a pleasant dining experience. Whether you're craving a juicy burger or a satisfying breakfast, Whataburger has you covered. With its convenient online ordering, drive-thru service, and catering options, it's a go-to choice for any occasion.

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Phone numbers

+1 (210) 476-6000 +1 (800) 628-7437 More phone numbers

Website

whataburger.com

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