Menu
Whataburger Customer Service Phone, Email, Contacts

Whataburger
reviews & complaints

whataburger.com
whataburger.com

Learn how the rating is calculated

1.1 599 Reviews

Whataburger Complaints Summary

10 Resolved
578 Unresolved
Our verdict: If considering services from Whataburger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Whataburger has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Whataburger. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Whataburger reviews & complaints 599

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
2 reviews
1
8 reviews
Sort by:

Newest Whataburger reviews & complaints

ComplaintsBoard
M
11:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger service

I went to Whataburger in Corsicana tx on highway 287 I was placing my order in drive thru and the girl kept saying anything else.now I used to work there me and the manager Shaun started the same day when I started.i was taught by Larry and the rest of them that u keep offering to sell other things like would u like a fresh cinnamon roll instead of anything else. Then i got home and i remembered when i looked at my burger the didn't even ask if i wanted cheese and i had got a number 2. Smh I remember when I used to love Whataburger my name is Marcus Brown one of the best workers when I was there in my opinion now if they can't do wat there told they shouldn't be there

Read full review of Whataburger
Hide full review
ComplaintsBoard
S
9:47 am EST

Whataburger management

I arrived at the whataburger restaurant 391 address 604 north highway 77 waxahachie texas 75165, I took the drive thru I arrived at approximately 8 46 and I had 4 cars ahead of me it took 10 minutes for me just to get up to the speaker to place my order. After that from the time I placed my order to the time I got my order it was 21 minutes, give or take, I didn't receive my food until 9:18 even on my ticket it shows that I didn't even get to put my order in until 8:56. So when I finally got my order which turned out to be all wrong, I asked for a manager the manager took his sweet time getting to the window and when he finally arrived at the window it's the same supervisor / manager that i've had a problem with the last three times that i've went to whataburger josh is his name. I've already went to the general manager ruben cole and told him about this supervisor that he has nothing seems to get done. I told josh can you please explain to me why my orders wrong and I had to wait in this line for 25 minutes? He then got the most rude confused look on his face and his exact words where "how is that even possible?" I couldn't believe that he just looked at me like that and spoke to me that rude and asked me such a question, I got upset and I asked him did you just get on the clock because even the little girl at the cash window apologize to me for having to wait so long but then I get up to your window and speak to you and you're asking me how that's even possible. I have never been treated so rude by a restaurant so many times in my entire life. Now for this reason and him alone I will never return to that whataburger I will drive the extra mile and a half to the next whataburger just so I can get some good service. I should never have to spend my hard-earned money on such rude inconsistent service. And I will tell everyone that will listen and everyone that I come and contact with to not go to that whataburger because that is ridiculous I am outraged. I never take the time to contact customer service or write a review on yelp like I just did I have never taken the time to do anything like that because i've never been treated as horrible as I got treated at this store.

Read full review of Whataburger
Hide full review
ComplaintsBoard
C
11:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger the service and quality of food was horrible.

Date: 2/15/2017 - Store location: 8700 Lakeview Pkwy, Rowlett, TX 75088. Order # 221070. I walked inside and placed a to go order at 4:39 PM and did not receive my food until 5:01 pm. It was not a large order (1 Cheeseburger and 2 Chicken sandwiches) and this is suppose to be a fast food restaurant. I was very upset that 3 other people who came in after me got their food first. When I got home the Cheeseburger was very sloppy and very dry. I have always enjoyed Whataburger and the food always taste good and fresh. I was very disappointed in the service and the stores quality of food. Will not ever go to this location again.

Read full review of Whataburger
Hide full review
ComplaintsBoard
D
7:25 pm EST

Whataburger an employee

This woman waits tables as if Whataburger were not a fast food restaurant!
She is so loud as to be utterly obnoxious!
When she starts toward our table, she starts talking in such a loud voice so as to be heard all over the entire restaurant! She's rude, inconsiderate, and seems to think she is doing all the good, not realizing that she is actually very offensive!
She approaches the table talking over the languid patrons and just completely drowning them out so that they cannot continue their conversation! Upon turning to leave, she waits till she's halfway across the store before turning back to once again interrupt as loudly as she possibly can, whatever conversation has resumed among the languid patrons, only to once again disturb the quality of our visit there!
I find her very annoying, very offensive, and completely obnoxious!
If you don't do something about this woman, you will completely lose my patronage at your establishment! We are in there at least twice a day, during the week, and sometimes a visit on weekends! I will further steer all the patronage I can away from Whataburger if it doesn't stop!
I'm not sure what it is she thinks she is doing, but if she thinks that her behavior is a strength, it is more apt to be described as a strength gone a bit over the the top, and therefore BAD! Her greatest strength has become her greatest weakness! She seems emotionally needy, or desirous of belonging to a click very badly! Is doesn't amount to quality service as she imagines, but a deep seated need to be heard and therefore validated!
It is to be sure a detriment to the company!
I am offended! And want to see something done!
Food and 90%of the service is good, no complaints there! It's just this woman. She tells it that she has been manager in the past, so it's hard to imagine! Her name tag reads Dawn! Reign her in or remove her for your own sake!
I can tell you this, whatever establishment I see her in from this day forward, I will turn around and leave immediately!
As to dates, this has been her continuous behavior for the duration of her employment there over the last several months!
My patronage dates back to nearly 27 years, and I've never experienced anything like this before, ever!

Read full review of Whataburger
Hide full review
ComplaintsBoard
E
6:40 am EST

Whataburger customer service

Thru drive yesterday after I got home they had not got the order right called manager fixed it told me come thru again and they would fix it. Went thru this morning on way home got order they messed up yesterday and irder d another ta quit a because my daughter was with me. Paid for that one site at there window for 20Mins for 2 bouquets and gravy and 2 taqutas. Got home and the rest extra to quit a I paid for wasn't in the sack called back spoke with manager she must have thought it was funny because she laughed thru the conversation and didn't even seem to care that I was upset that 2 days in a row they cared more about playing and twirling there hair than to get a order right now hard is it to get a order right. 2 days in a row. I will not be going back to that what a burger they are not professional they can't get a simple order correct 2 days in a row plus they have a box of dog bus quest sitting in there drive thru not very appetizing I did take a pic of the dog food in there window if u would like to see. I love whataburger eat at the one in Burleson all the time but the one on main in Cleburne needs some Serious training on how to run a decent place I will never go back there again they have taken my last money and not given me my food

Read full review of Whataburger
View 0 more photos
Hide full review
ComplaintsBoard
T
4:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger wrong order and forgotten items

Placed and order for a #14 large with Sprite I wanted it with the gravy and bbq sauce. had to repeat the order a few times to the guy then ordered a #1 with no tomatoes with a Sprite. The guy got that one first time. That finished the first order and then we placed a second order. The second order was a double meat whatburger plain meat and cheese only. That finished the second order. We waited then got to the window and payed for the first order and the guy handed us the 2 Sprite.then waited like 3mins and he hands us the double meat plain which was perfect. We sat there for another 3-4 mins and the guy comes and ask what we were missing. We said the first order and handed him the card to pay for the second order lol right. So with the window open he yells to another employee "hey where is that #14 and #1" the guy says something but I didn't hear it then the guy asks us to pull around and he will bring us the order. we wait for maybe 5 minutes and he brings us the orders. We grab the spicy ketchup I love and leave because we just wanted to go home by now. We get down the road and I'm checking the bag. Surprise the #14 has no fries also they didn't give me the gravy. We didn't get a receipt for the first one but did for the second one.

Read full review of Whataburger
Hide full review
ComplaintsBoard
N
9:44 pm EST

Whataburger quality of food

I visit my area Whataburger at least once a week order the # 13 chicken strip meal and extra gravy . I work where I do not really have time to sit down for a lunch break so after I get off shift I will stop by and pick up my favorite meal. this time my chicken strips were dryed out and fries somewhat warm, I almost felt I had receive a meal someone didn't pick up. I was extremely tired so didn't feel like getting back in the drive thru or walk in to complain. This trip for my fav meal was a big let down.

Read full review of Whataburger
Hide full review
ComplaintsBoard
T
8:22 pm EST

Whataburger managers

I am an employee at the Whataburger in Lake Jackson Tx store number 0532 and although i love working for Whataburger the managers make it really hard for me to want to stay there. They all show favoratism. They are very unfair, they talk about other employees personal business to other employees. As for me my complaint is that they want to cut my hours because i be having to call in at times when my babysitter back out on me. I have 4 children and at times they get sick or get hurt because after all they are kids. Well im hearing from all managers at different times that they are talking about me in a negative way and discussing my personal matters with other employees that arent managers and im sick of it. The area manager doesnt do anything to help the situation because he dont even take out the time to listen to anyone in an orange shirt. I feel like something needs to be done.

Read full review of Whataburger
Hide full review
ComplaintsBoard
G
7:57 pm EST

Whataburger food handling

Manager was handling the hamburger buns with her bare hands right after she just bussed a table. It is my understanding that ready to eat foods are not to be touched with bare hands. I observed none of the employees wearing gloves. I observed another worker hand my fries to me by grabbing the fry box from the top touching the fries with his bare hands. I won't be eating there again.

Read full review of Whataburger
Hide full review
ComplaintsBoard
N
10:39 am EST

Whataburger breakfast

I went to whataburger and ordered 2 pancake platters only a sausage biscuit. Got all the way home and did not have what I ordered. I went yesterday morning and ordered a pancake platter and sausage biscuits and didn't check but food was right. This morning I didn't check because I thought it was on point customer service. I got home had bout one whole piece of bacon broken up in one along with about two onions and a piece of lettuce on my pancake which means my cakes were oniony. Not acceptable. I don't do complaints but this time I had to. This is the whataburger in Richland MS. The lady at the inside front counter skills were on point and she was trying to change my experience and she did but when I got home I was mad all over again. No one wants pancakes with an oniony taste. There's room for improvement.

Read full review of Whataburger
Hide full review
ComplaintsBoard
N
2:26 am EST

Whataburger integrity of the workers and timeliness

Okay workers at this certain location just don't give a ####, excuse my language, they hide later at night and blast music and you can be waiting hours and they WILL NOT help you, you literally have to be the a-hole customer and like holler back into the kitchen to get someone's attention then when they come they have an attitude with you like you're not supposed to be eating there or something, from then on they make your food and the whole time make jokes and say stuff you can't hear and constantly look up at you to see if you heard or something, makes you start wondering what they may be doing to your food? Then once they bring your food I still politely say thanks man I appreciate it, and he doesn't say a word back nor does he change his expression or acknowledge I even said anything just simply walks away. I'm just tired of it, making you feel like the bad guy for wanting some whataburger, makes you not want to go anymore or just not as often,

Read full review of Whataburger
Hide full review
ComplaintsBoard
J
5:48 pm EST

Whataburger service

The supervisor dave works there and fires people without any reason and says that he has proof of somebody doing stuff they arent doing. He doesnt show the proof he also curses at the employess ive seen it my self when ordering he also gives customers very ugly looks he works at the store on 21st & yale in tulsa Oklahoma. He needs to be fired instantly

Read full review of Whataburger
Hide full review
ComplaintsBoard
J
11:45 pm EST

Whataburger food/behavior/service

I was recently in the drive through on Thursday at whataburger on cypress and san pedro in san antonio texas. When I pulled up to get my food and pay I saw one of your employees a long haired black male grabbing from behind one of your employees a white female who looked a great deal younger. When I asked the girl at the window to speak with a manager the same male who had grabbed the girl in an inappropriate place walked up to the window. I guess he was the manager, after reading his name tag it said Mark Webb, I just said nevermind and drove off. I don't like the fact that people who are making my food are also touching one another even if they are in a relationship it is not appropriate and made me uncomfortable.

Read full review of Whataburger and 2 comments
Hide full review
2 comments
Add a comment
R
R
Rickthadick
, US
Apr 24, 2019 11:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Unnnnnnnprofessssional. He'd be fired if they found out.

P
P
pobarjenkins
Minneapolis, US
Jan 15, 2017 12:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

You can't really assume age by appearance. I have known individuals to look twenty when they are thirty, and vice versa.

ComplaintsBoard
T
6:34 pm EST

Whataburger sauces

I asked for 2 ranch and 4 salsa Verde just to be told this time that I was going to have to pay for 1 of those ranches and for the extra salsa verde. This astounded me due to being a frequent customer to find this out especially since last time I was at whataburger I had no problems getting all the sauces listed above. I feel that this is outrageous to begin with anyways I paid a good amount of money and to be denied sauces unless I pay more is completely and utterly terrible. I may after this decide to stop coming to whataburger I'm tired of restaurants doing things like this.

Read full review of Whataburger
Hide full review
ComplaintsBoard
G
11:00 am EST

Whataburger drive through

I visit whataburger 3-5 times a week in the el paso and las cruces area. Whataburger is the burger I love and compare any other burger to it as it is my gold standard. I always order a green chile double jr. With a large unsweetened iced tea. 90 percent of the time the order is entered as a meal. If I am distracted with phone calls, I end up with fries I do not want. I have spoken to several of your managers and wonder if this is not training performed by your company in hopes to get extra sales as many of the customers will not return to correct the order. I look forward to a response. I am currently asking a local tv station that to perfom a random survey of your restraunts to prove my complaint.

Read full review of Whataburger and 2 comments
Hide full review
2 comments
Add a comment
JKWilliams
JKWilliams
, US
Jan 07, 2017 8:47 pm EST

Tell them "a la carte, please." I'm sure they'll get it. (When I lived in TX we called them "squat-a-burgers." Hated them. Definitely not Yankee food).

P
P
pobarjenkins
Minneapolis, US
Jan 05, 2017 11:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You will want to contact the individual store or their corporate office. They cannot assist you here.

ComplaintsBoard
R
10:59 am EST

Whataburger burger patty melt/ double patty jalapeños butger

I've went to the whataburger on texas hwy 290 by Jones road and both times they screwed up my order not giving me the sauce and onions and jalapeños on my patty melt I spend my share on money to get what I want is ridiculous that I pay 9 dollars for a burger and they manage to get it wrong . On my double patty burger I added jalapeños and told them no mustard just mayo and they still put mustard and no jalapeños I need someone to either refund or something get them straighten out out there it's the only one that has game me this much messed up orders. I can't go and exchange because I am on a limited time due to work my email is [protected]@yahoo.com phone is [protected]

Read full review of Whataburger
Update by Ricardo1409
Dec 05, 2016 11:03 am EST

Fhhhajaajsjjssjsj sjsjsj

Hide full review
ComplaintsBoard
Z
8:38 pm EST

Whataburger complaint on managers

I want to file a complaint on the managers that are at the balch springs location my brother is being bullied there.my brother and his coworker got to work and they help the elderly adults to their car and the manager tells my brother to leave because he late and sends him home and they throw water at him and his car almost everyday that they work.

Read full review of Whataburger
Hide full review
ComplaintsBoard
C
5:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger my food not being done twice

I got a number 23 pancake platter and it was not cooked all the way. Went back through and asked them to remake my order and they did no questions asked. When I got my rake order it was still not cooked properly. It was still doughy and not done. I was so upset I threw it away! I had to get my husband to work on time. This was an 45 min. And $8 waste of my time and my money. I am very Un-satisfied. You need to get a better cook who knows how to cook the food because I may never get food from there again. This was one of the worst experience with my food.

Read full review of Whataburger
Hide full review
ComplaintsBoard
J
10:38 am EST

Whataburger spit in food

I complained about no one taking my order in lane B of drive through. I was waiting a long time so I tried to say hello and even backed up and pulled back over the sensor but still nothing. I gave up and switched lanes and waited another 10 minutes in lane A only to watch a car pull into lane B and someone promptly take their order?! I pulled up to the window and explained what had happened but she pretended not to know anything even saying there were no cars in lane B?! Which I just rolled my eyes to because there was one I was looking at right at that moment... so i'm about 99% sure they spit in my food after inspection so I just threw it all away. I would say I'm pretty livid and won't be visiting whataburger again anytime soon!

Read full review of Whataburger
Hide full review
ComplaintsBoard
J
2:30 pm EDT

Whataburger order accuracy and quality

I've frequented this Whataburger for over 15 years an average of 4 times weekly. Until recently service and quality were unmatched by any other fast food here. Two weeks ago I ordered a Junior Combo (#7) with mayo, and a limeade. I got a cold burger that couldn't possibly have 'just been made or under a heat lamp'. The bun and cheese were as if out of the fridge and fries were cold as well. Called mngr who offered free next visit. Same thing-so cold it had to have been purposely done as it wasn't a 'sat there so long' deal but placed in fridge or in front of ac vent. It took over a week to even want to try again. Today I did...#1 Combo w mayo atw, fries, Coke. Again I got mustard and all of it cold. What happened? How did it go from good burgers, correct temperature, accurate orders, to absolutely horrible taste, as if kept in tefridgerator, no attempt to get order accurate. There used to be long lines so I would have understood inaccuracy, but now there's only a car or two so no excuse. Couldn't find 'complaint firm' on web site. I hate to complain, I know new mngr, always excellent wherever he's been, was nice about first complaint and replaced junior Combo but it too was horrible. Spoke with 5 friends who advised they'd stopped going to that location but going out to one on I-45, but that's 10 more miles for me! Not fair.

Read full review of Whataburger
Hide full review

Whataburger Customer Reviews Overview

Whataburger is a popular fast food chain that has been serving delicious burgers, fries, and shakes since 1950. Our website has received numerous reviews from satisfied customers who have praised the restaurant for its quality food, friendly service, and affordable prices.

One of the most common positive points mentioned in the reviews is the taste and quality of the food. Customers have raved about the juicy burgers, crispy fries, and creamy shakes that are made with fresh ingredients. Many have also appreciated the variety of options available on the menu, including vegetarian and gluten-free options.

Another aspect that customers have praised is the friendly and efficient service provided by the staff. Many have noted that the employees are always welcoming and helpful, making the dining experience even more enjoyable.

Customers have also appreciated the affordability of the food, with many noting that the prices are reasonable for the quality and quantity of food provided. Additionally, the restaurant's cleanliness and comfortable atmosphere have also been praised by customers.

Overall, Whataburger has received overwhelmingly positive reviews from our website's users, with many recommending it as a must-visit fast food chain.

Whataburger In-depth Review

Overall Rating: I would give Whataburger a solid 4 out of 5 stars.

Food Quality: The food at Whataburger is consistently delicious and satisfying. The burgers are juicy and flavorful, and the fries are always crispy.

Menu Variety: Whataburger offers a wide range of menu options to cater to different tastes and preferences. From classic burgers to chicken sandwiches and salads, there is something for everyone.

Pricing: The pricing at Whataburger is reasonable for the quality and portion sizes. You get a good value for your money.

Customer Service: The customer service at Whataburger is top-notch. The staff is friendly, attentive, and always willing to accommodate special requests.

Cleanliness: The restaurants are always clean and well-maintained. The dining areas and restrooms are regularly cleaned, creating a pleasant dining experience.

Ambiance: The ambiance at Whataburger is casual and inviting. The restaurants have a relaxed atmosphere, perfect for enjoying a meal with friends or family.

Speed of Service: Whataburger is known for its fast service. The food is prepared quickly, and the wait times are usually minimal, even during peak hours.

Online Ordering Experience: The online ordering experience at Whataburger is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward.

Delivery Options: Whataburger offers convenient delivery options through third-party delivery services. This is a great option for those who prefer to enjoy their favorite Whataburger meals at home.

Special Offers and Promotions: Whataburger frequently offers special deals and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility (Locations and Hours): Whataburger has numerous locations across the country, making it easily accessible for most people. The restaurants also have convenient operating hours, ensuring that you can satisfy your cravings at any time of the day.

Dietary Options (Vegetarian, Gluten-Free, etc.): While Whataburger is primarily known for its meaty burgers, they also offer vegetarian options and can accommodate certain dietary restrictions. However, the gluten-free options are limited.

Social Responsibility and Sustainability: Whataburger is committed to social responsibility and sustainability. They source their ingredients responsibly and actively participate in community initiatives.

Loyalty Program: Whataburger has a loyalty program that rewards customers with exclusive offers and discounts. It's a great way to save money while enjoying your favorite meals.

Mobile App Experience: The Whataburger mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meals, and earn rewards.

Drive-Thru Experience: The drive-thru experience at Whataburger is efficient and well-organized. The staff is quick and friendly, ensuring that you get your food without any hassle.

Breakfast Options: Whataburger offers a variety of delicious breakfast options, including breakfast sandwiches, taquitos, and pancakes. It's the perfect way to start your day.

Beverage Selection: Whataburger has a wide range of beverage options, including soft drinks, milkshakes, and iced coffee. There is something to quench every thirst.

Kid-Friendly Options: Whataburger has a kid-friendly menu that includes options like chicken strips and grilled cheese sandwiches. It's a great place to bring the whole family.

Catering Services: Whataburger offers catering services for events and gatherings. They can provide delicious meals for large groups, making it convenient for any occasion.

Community Involvement: Whataburger is actively involved in the community, supporting local charities and initiatives. They are committed to giving back and making a positive impact.

Overall Value for Money: Whataburger offers great value for money. The quality of the food, combined with reasonable prices, makes it a worthwhile dining experience.

Recommendations and Improvements: One area where Whataburger could improve is in expanding their gluten-free options. It would be great to see more choices for those with dietary restrictions.

Summary and Conclusion: Overall, Whataburger is a fantastic fast-food chain that consistently delivers delicious food, excellent customer service, and a pleasant dining experience. Whether you're craving a juicy burger or a satisfying breakfast, Whataburger has you covered. With its convenient online ordering, drive-thru service, and catering options, it's a go-to choice for any occasion.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Whataburger customer service

Phone numbers

+1 (210) 476-6000 +1 (800) 628-7437 More phone numbers

Website

whataburger.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Whataburger?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Whataburger Customer Service. Initial Whataburger complaints should be directed to their team directly. You can find contact details for Whataburger above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Whataburger. Discuss the issues you have had with Whataburger and work with their customer service team to find a resolution.