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1.1 599 Reviews

Whataburger Complaints Summary

10 Resolved
578 Unresolved
Our verdict: If considering services from Whataburger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Whataburger reviews & complaints 599

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Newest Whataburger reviews & complaints

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M
9:38 pm EST

Whataburger app on phone for rewards

Not getting my points when they scan the whataburger app and was told wait a couple of days...well hey I waited three weeks and still no points showing and even making more purchases. About the fourth time trying I got tired of them giving me a list for why it "may" not of worked and I asked for a manager. He said contact them on the app by email so I did. Response got back was saying more excuses and refused to give me my earned points even after emailing back a 2nd x got no response so called corp. They say will get my complaint up higher which have not heard back yet and will give it 48 more hours before take next/further action.

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R
11:27 am EST

Whataburger the wrong item with hair in it

I placed my order for a chorizo burger combo and a chorizo taquito combo. The Taquito was sausage and egg instead of chorizo and I also found a hair in it. I usually check my food before Ieave but this time I waited till I got home since it's a new store I dint think I had to. I called the store a few times to get this taken care of but the phone sounds busy so I don't have communication with them.

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K
2:57 pm EST

Whataburger not filling the order I requested and charged for items not ordered. overcharged

12/20/17 at 444 W. Little York, Houston, Texas 77076 (Restaurant [protected]), 11:05 am, order # 571426, I requested the following: #1 plain (meat and cheese) with a vanilla milkshake for my beverage, also a kids chicken finger meal with a Sprite. The cashier took my order and told me it would be extra for the milkshake, but did not disclose how much, or verify the size of the shake. I was then told $13.61. I questioned the order because I couldn't understand how a #1 at $3.69, plus a kids chicken finger, and an up charge for the shake could add up to more than $13! A gentleman came on the mike and reminded me I had to take into consideration the shake. When I drove around, I received a 32 oz shake, which I did not request, and I saw the #1 meal was billed at $6.29. I was charged .50 for cheese, which I did not ask for. Please see the attached receipt! According to my calculations, I should have bee charged a little over $10, not $13. I still got no clarity on the price. Since it was during lunch break and I had no time to debate the issue, I left. Now I am addressing the matter with corporate to view my receipt to verify the amount charged for my order was correct.

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Y
12:00 am EST

Whataburger management/ food took too long

The service was really bad, my family and I went out to eat and as soon as I walked in the door I heard a manager which voice sounded as a men with a blue stripes shirt screaming at their employees with a really bad, rude attitude and cursing them out. So when we finished ordering our family food I asked a lady named tabby? What was the managers name with the stripes blue shirt and she said "Richard" so while we were waiting on our food my husband and I were talking and all I could hear was his voice over every single costumer. The order took 12 minutes to come out, and all we order was burgers. I really did not enjoy my food well because of the way he was talking to everyone of his employees in a very rude way and cursing them out. I will never ever come here to eat with my family because this is a very ugly environment.

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Update by Yolanda Yates
Dec 21, 2017 11:02 pm EST

I don't know who posted that comment above! but who ever it is you need to STOP! and by the way @Charte you call everyone foolish but yet you're the foolish one from the inside and no I won't wait 12 minutes for some burgers because that's ridicules lol! I'm sorry but that is not acceptable in a FAST-FOOD. specially if theirs enough crew in each station! all of your comments that I see that u call people foolish make me have nausea and vomit because YOU are a fool!

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K
3:19 am EST

Whataburger meal order made wrong again/unhelpful staff

I came to whataburger and once again... I say once again because they get my order correctly about 1 out of 10 times... It's beyond irritating. When I got my order wrong again this time I decided I would bring it back up there to get it fixed. When I did bring it back later that day I brought my receipt but accidentally dropped it in a puddle of water right outside the whataburger while talking to the person on the intercom that takes the order. When I pull up and speak to the worker slash manager on duty she is extremely rude refuses to replace my order and says she's going to call the police on me for not moving my vehicle. I think it's unfair I think it's rude and I think it's terrible customer service I love the food but I hate the place

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R
11:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger food quality and order preparation

I came to location @ 3222 W. Camp Wisdom rd. Dallas, Texas 75237. I ordered 2 number 2 with cheese and bacon. My order only had cheese and bacon on one burger. The other one was plain and my fries where cold to the point they almost tasted Stella. I really love Whataburger but this is the second time I've been disappointed at this location and always spend $20 + one I visit this establishment. I probably one here anything back from this but I had to let you guys know because I really like Whataburger.

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R
8:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger poor customer service attitude from store manager - iliana rivera

It is with great disappointment that I'm writing this complaint letter. On this day 12/9/2017 we placed an order at the 2426 North Haskell location. My order was missing a order of fries so I had called to bring this to there atttention. I spoke with a person called Iliana.I explained myself and
Said that there was a missing order of fries and she said that we could go back and pick the fries up. I had placed the call on speaker and my husband replied that we were already eating and that we would pick up the next day since we are loyal customers of our local Watabuger, before my husband could stop talking Iliana started to say " ya ya" and hung up. I immediately called back and she answered the call again. My husband asked her why she had made that remark and hung up, she stated that if we were unsatisfied with service that there was a 18006Burgers to call on the receipt if we wanted to call and place or complaint and hung up. This type of reaction was uncalled for especially over a order of fries. She was listed on the receipt as the General Manager and this is uncalled for. She was very unprofessional and rude. This would not be the type of person I would want to represent my Wataburger or want to be a roll model to the rest of my employees. Please put an end to this type of attitude with loyal customers as this may bring down your service.
Thank you,
Loyal Customer-Rosa Sendejas

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pobarjenkins
Minneapolis, US
Dec 10, 2017 2:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

Whataburger will most likely not see your complaint here. I would recommend calling their corporate office or the phone number that the general manager mentioned.

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M
12:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger service

I live near the Whataburger in chickasaw al. And often get off work around 11 pm so I go with some frequency to the location after work due to being too exhausted to cook and its convenience for me. I'm pulling in at the drive through at around 1140 pm, wait over 5 min before someone takes my order, order the chorizo burger add tomato. Total comes to just under 10$. I pull to the window, wait another 10 minutes before anyone comes to the window. I hand them my money, a 50$ bill. (all the money I had) wait another almost 10 minutes, it's about 1205 am now, the lady who took my money comes back to the window and says she can't break it as they just dropped the register. I find this hard to believe that they wouldn't have 2 20s in change to give me. I point this out and that it's all I have, and she proceeds to get an attitude with me, being extremely sarcastic saying she is sorry, but there was nothing she could do and that I was holding up the line. There was one car behind me. Now, I understand dropping the register into the safe and all that, and that irritated me a little, but when she got an attitude with me I was absolutely furious.
Please do something to rectify this

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C
10:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger unethical behaviour

on December 6, 2017 I dropped my granddaughter and her friend off at Whatabuger on I-45 and Dowdy Ferry road in Hutchins Texas at 5:30 PM for their evening shift. at about 8:30 she called to say the manager was sending them home because they had to many scheduled to work. she asked if she could stay because he was keeping people there that started a couple of weeks after she started and he said no. to my understanding he always sends all the blacks home and keeps the white. I see this as discriminating. He has been seen coming out of the ladies bath room and also sexually harassing the young girls that work there. Please look into the manager's behavior because those school girl are not going to report this for fear of losing their job, and a lot of them really need these jobs. Thank you

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M
3:24 pm EST

Whataburger service

on 12-4-17 at about 1:30 pm we when to the Whataburger on 8000 FM 423 in Frisco Tx.
We ordered our food and waited ...and waited.
Everyone now coming into the Store has there food before us.
We asked the girl up front what the issue was with our order she replied... that it would be out shortly... we are now waiting almost 20 minutes and the couple we came in with is all done with there food.
We asked the manager the give us our money back it took sometime for him to get this task done...
meanwhile some of the employees where cracking up about this issue in the kitchen so loud that you heard them ...
we just wanted to get the void order receipt and get out of there.
And the guy is at that time telling me to wait and they would fill the order now.
We have a Whataburger in our town and the employees there are very nice...
it is sad to see how some people will freely give there employer a bad name.

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N
3:23 am EST

Whataburger food

I asked for no veggies none &I got all that [censor] on my burger fam like no I specifically asked for no veggies tf and I also wanted my bread toasted not burnt how hard is it to toast mf bread fam & please remind you that I wasn't rude or disrespectful I simply asked if they could do that for me and y'all act like that [censor] is hard or something it's [censor] fast food

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D
2:45 am EST

Whataburger employee...

Amber & Sydney didn't listen to me tried to over charge me. I come to Whataburger at least 3 times a week and Ebony is the best manager/ employee you have, she wasn't there but I wish she was. I received my money back because they were not trying to listen to what I was saying. I was very unhappy... I drove to the other location on North Main highly aggravated with the location on Lamar Ave. And Barbara at the other location was very helpful, she was busy but didn't get my order wrong verses the other location wasn't busy at all.

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R
8:05 pm EST

Whataburger food

The whataburger off of 35 at the braker exit is just awful they have messed up my order like 10 times also slow as $&$!. The picture is the burger I recieved tonight just terrible the incompetence of this place makes me sad. What's burger is the best fast food place but this place turns me off from it. My burger also tasted like a hamster that was ate then deficated onto my burger.

11135 N Interstate 35 Frontage Rd, Austin, TX 78753 This is the address

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R
6:14 pm EST

Whataburger store oppression

First of all I'd like to say we didn't know if the store was open or not. The outside lights were off and it was dark. When we seen the inside lights on and workers there we pulled thru to the drivethru. The girl was rude when we said we couldn't see the menu because the lights were off. When I called to ask for a manager they told me to call in the morning. I ask for a branch manager number and she said she didn't know one. Convenient! So we decided to give our business to Dairy Queen. Thanks for the trouble

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M
11:02 pm EST

Whataburger customer service

Tonight myself and my boyfriend went to grab food at about 7pm. We sat in line for 20 mins, then another 6 at the window. We were not greeted, or read our order. The woman at the window did not have our drinks ready, and proceeded to finish her convo with another employee before giving us our food or drinks. Then we were missing fries form our meal

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M
11:59 pm EST

Whataburger my bad service

May orden ese 5 meal 7 biscuits sr Coffee i esa a Colin orden i ask for extra butter for May biscuits 2 for each and grape jally and for May coffe flecha vanilla Myvhuwban wait 35 min for the order and thetas din't Putin butter no grape jally and no vanilla for the coffe i call the mananager and she only sais that she si going yo Put attention [protected]

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H
11:44 pm EST

Whataburger drive thru/food

Employee at drive thru was rude and unhelpful. I asked for a honey butter chicken biscuit, and a number 10 with a Powerade and a water cup. I pulled up to the window and they said my total was over 14$ so i asked why and they said they charged me for a honey barbecue chicken strip sandwich and replaced it with honey butter. I only wanted the hbcb. It was 11:15 so i asked if they had the food ready for breakfast and she said it would be 3 minutes. So i said i would wait it was no problem and that i would pull around. The whole time the drive thru girl was being rude, mumbling and not speaking up. Not smiling and overal just being weird. So i went inside to get my food after i paid. I waited about the 3 minutes they said and heard them talking about the guy who ordered he hbcb so i spoke up. I grabbed my meal and said thank you, but the drive thru lady said nothing and walked away. I drove off with 1 ketchup after i had asked for regular ketchup in the bag. So i went back and got more ketchup. Again, nobody said anything or even smiled at me when i went back in. I grabbed my ketchup and left and got home to realize they gave me a number 11 which is grilled chicken and not what i ordered. Overall a bad experience at the Whataburger on lake creek and 620

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S
10:54 am EST

Whataburger slow service rude management

This Whatabuger on beach is so slow I been coming here for years and it's only gone down hill Jessica is a rude manager Charlotte is another manager and when I come during her shifts expect to wait 30 mins for your food Courtney is another manager and she always gets my food out in 4 mins or less depending on what I order always fast and courteous service when she is working

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T
7:13 pm EST

Whataburger about the service and the people that run the store

Hey
I'm writing to complain about Store 830 the worker's always have a bad attitude and it's always a long wait... Y'all have people working there that don't know what they are doing.. Cyndey is rude and don't know how to count or be a manager people becoming managers and don't need to... The store is ridiculous money always coming up missing y'all need to pay close attention who y'all let run the store... And y'all wonder why y'all can't keep people there something needs to change

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pobarjenkins
Minneapolis, US
Nov 11, 2017 3:42 am EST
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It sounds like you or someone you know works there.

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J
10:37 am EST

Whataburger service

I'm at the Andrews whataburgerb in midland Texas. There were two cars in the drive thru. The car pulled through in front of me. When I came to the window 1 she took my money and then to 2nd window gave me plasticwear and asked to pull up when the next car pulled up. The parking at this store is awful (accident waiting to happen) and then to pull up and sort of park...ridiculous! I ended blocking two cars in the handicap spots ready to move if they came out. There is not a line at the drive thru, they were not going crazy with orders in the kitchen and usually they do not do this at this store. My next question is how many employees have to be hired to be runners. I've seen 3 different runners so far. I hate when stores do this. It makes the customer feel like they are in there way. I completely would understand if they were busy. Please stop this type of customer service. I've always bragged about whataburger but will not if this continues. Thank you. Joan Wilmes

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Whataburger Customer Reviews Overview

Whataburger is a popular fast food chain that has been serving delicious burgers, fries, and shakes since 1950. Our website has received numerous reviews from satisfied customers who have praised the restaurant for its quality food, friendly service, and affordable prices.

One of the most common positive points mentioned in the reviews is the taste and quality of the food. Customers have raved about the juicy burgers, crispy fries, and creamy shakes that are made with fresh ingredients. Many have also appreciated the variety of options available on the menu, including vegetarian and gluten-free options.

Another aspect that customers have praised is the friendly and efficient service provided by the staff. Many have noted that the employees are always welcoming and helpful, making the dining experience even more enjoyable.

Customers have also appreciated the affordability of the food, with many noting that the prices are reasonable for the quality and quantity of food provided. Additionally, the restaurant's cleanliness and comfortable atmosphere have also been praised by customers.

Overall, Whataburger has received overwhelmingly positive reviews from our website's users, with many recommending it as a must-visit fast food chain.

Whataburger In-depth Review

Overall Rating: I would give Whataburger a solid 4 out of 5 stars.

Food Quality: The food at Whataburger is consistently delicious and satisfying. The burgers are juicy and flavorful, and the fries are always crispy.

Menu Variety: Whataburger offers a wide range of menu options to cater to different tastes and preferences. From classic burgers to chicken sandwiches and salads, there is something for everyone.

Pricing: The pricing at Whataburger is reasonable for the quality and portion sizes. You get a good value for your money.

Customer Service: The customer service at Whataburger is top-notch. The staff is friendly, attentive, and always willing to accommodate special requests.

Cleanliness: The restaurants are always clean and well-maintained. The dining areas and restrooms are regularly cleaned, creating a pleasant dining experience.

Ambiance: The ambiance at Whataburger is casual and inviting. The restaurants have a relaxed atmosphere, perfect for enjoying a meal with friends or family.

Speed of Service: Whataburger is known for its fast service. The food is prepared quickly, and the wait times are usually minimal, even during peak hours.

Online Ordering Experience: The online ordering experience at Whataburger is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward.

Delivery Options: Whataburger offers convenient delivery options through third-party delivery services. This is a great option for those who prefer to enjoy their favorite Whataburger meals at home.

Special Offers and Promotions: Whataburger frequently offers special deals and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility (Locations and Hours): Whataburger has numerous locations across the country, making it easily accessible for most people. The restaurants also have convenient operating hours, ensuring that you can satisfy your cravings at any time of the day.

Dietary Options (Vegetarian, Gluten-Free, etc.): While Whataburger is primarily known for its meaty burgers, they also offer vegetarian options and can accommodate certain dietary restrictions. However, the gluten-free options are limited.

Social Responsibility and Sustainability: Whataburger is committed to social responsibility and sustainability. They source their ingredients responsibly and actively participate in community initiatives.

Loyalty Program: Whataburger has a loyalty program that rewards customers with exclusive offers and discounts. It's a great way to save money while enjoying your favorite meals.

Mobile App Experience: The Whataburger mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meals, and earn rewards.

Drive-Thru Experience: The drive-thru experience at Whataburger is efficient and well-organized. The staff is quick and friendly, ensuring that you get your food without any hassle.

Breakfast Options: Whataburger offers a variety of delicious breakfast options, including breakfast sandwiches, taquitos, and pancakes. It's the perfect way to start your day.

Beverage Selection: Whataburger has a wide range of beverage options, including soft drinks, milkshakes, and iced coffee. There is something to quench every thirst.

Kid-Friendly Options: Whataburger has a kid-friendly menu that includes options like chicken strips and grilled cheese sandwiches. It's a great place to bring the whole family.

Catering Services: Whataburger offers catering services for events and gatherings. They can provide delicious meals for large groups, making it convenient for any occasion.

Community Involvement: Whataburger is actively involved in the community, supporting local charities and initiatives. They are committed to giving back and making a positive impact.

Overall Value for Money: Whataburger offers great value for money. The quality of the food, combined with reasonable prices, makes it a worthwhile dining experience.

Recommendations and Improvements: One area where Whataburger could improve is in expanding their gluten-free options. It would be great to see more choices for those with dietary restrictions.

Summary and Conclusion: Overall, Whataburger is a fantastic fast-food chain that consistently delivers delicious food, excellent customer service, and a pleasant dining experience. Whether you're craving a juicy burger or a satisfying breakfast, Whataburger has you covered. With its convenient online ordering, drive-thru service, and catering options, it's a go-to choice for any occasion.

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Contact Whataburger customer service

Phone numbers

+1 (210) 476-6000 +1 (800) 628-7437 More phone numbers

Website

whataburger.com

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