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1.1 599 Reviews

Whataburger Complaints Summary

10 Resolved
578 Unresolved
Our verdict: If considering services from Whataburger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Whataburger reviews & complaints 599

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U
7:30 pm EDT

Whataburger food order

Terrible service at Las Estancias location in Alb, NM mngr Carmen. No accountability when mistakes are brought to her attention "make sure to bring your receipt, well replace it and add a meal" sometimes a person wants the dinner they paid for W/o having to go back! If the customer is not on top of it and checks every bag everytime trust me your order will be shorted. Wonder, how many times i can short them when paying? Get your stuff together guys.! Whataburger is not cheap!

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B
1:29 pm EDT

Whataburger onion rings chicken tenders grave and raspberry tea

went to whataburger on 22 0r 23 0f agust at store #1141 ordered whataburger with onion rings was told they were out of onion rings my wife ordered chicken tenders was told they were out of chicken tenders . then on 25 th of august ordered chicken tenders with gravy got home the gravy was like water tasted awuful been going here 3 out of 5 days but now may change my mind i have eaten chicken tenders with gravy at other whataburgers the gravy was always thick not watery.

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J
11:44 pm EDT

Whataburger product & service

The last three (3) times I came to this location my orders have been wrong or missing a ordered product. The employee reads it back to me and its what i ordered but when leaving the drive threw it ends up the wrong order or there is something missing and this is not counting the other times I have been there this is just the last 3 times.
Today. Sunday 8/26/2018 8:20 pm. My order was wrong again but this was nothing I ordered I understand mistakes but when it keeps being a issue something has to change. I live 20 miles from Livingston so if I go through the drive I just can't turn around and go back. I no should check my order before I leave but that's not the point.
When it gets read back to me when ordering and again at the window and after waiting 25 min. It should correct.
There is another 20 miles the other direction of my residents maybe I'll start going there.
I know could go to a different fast food joint and maybe that's what I need to do but I love the food here just not the service.

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L
10:30 pm EDT

Whataburger drive thru order/cold food

I went to get something to eat after work and figured I would get a nice hot meal. I went through the drive thru to place my order. It wasn't busy at first. Well the line kept getting longer on both lanes of drive thru. I waited there in line for 25 minutes to get my food. Well when it was finally my turn to get my food. I paid got my food drove off. About 5 minutes into driving I reached in the bag to get some fries and they were cold and stale so I decided to take a bite of my burger and it was cold also. I was too tired to turn back around. As I got home to sit down and eat I didn't have the ketchup I asked for or any napkins. I was very disappointed on my Whataburger experience. I hope something is done about this because I'm sure I wasn't the only unhappy customer.

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A
4:18 am EDT

Whataburger order

I specifically ordered a meal added a few things.. Made it very clear that i wanted it on my burger the guy repeated my order twice and when i got home the fries where cold, no bacon on my burger and no gravy as i ordered. It appeared the gentleman had checked my bag but didnt even notice there was no gravy in my bag. Whats the point in ordering it and paying for it if im not going to get it..

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J
11:38 pm EDT

Whataburger my burger was just thrown together I watched a tall white guy make it around 9:30 pm it was very sloppy

I was in the drive threw around 9:30 watching a tall white guy make my burger not to mention he was just throwing it together. As the lady in the window named lori opend it all you hear come out of his mouth is [censored] this place im fixing to walk the [censored] out i dont [censored]ing care anyomer and threw my burger around to put fries in it. I WILL NEVER EVRE COME BACK TO THIS WATABURGER ON DANVILE EVER AGAIN

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B
8:59 am EDT

Whataburger the food

I visited Restaurant 998 on 8/14/18, I ordered a #11 grilled Chicken Sandwich Meal and it was disgusting. I only took one bite and immediately became nauseous. I suspect the meat (grilled chicken patty) was under cooked and as soon as I took a bite I spit it out and refused to eat it! I then passed it around to my family to look at it and they also took one small bite and immediately spit it out. The next morning I was so sick to my stomach that I could not go to work due to the diarrhea. I am asking that the cost of my meal be refunded at the least. I paid a total of $23.57 for the entire meal and have the receipt as verification. My individual meal was $6.84 plus tax. Your attention into this matter is greatly appreciated! I would hate for anyone else to have to experience what I did. Thank you

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Update by Blessed Tina
Aug 16, 2018 9:05 am EDT

Ordered Grill Chicken Sandwich meal and the meat was under cooked and it made me soooo sick! I want a refund and will never eat there again! The sandwhich was put together very sloppy and it just to look at was sickening to the stomach. After I took one bite I knew something was wrong. The next I had diarrhea so bad I had to miss work and I knew it was from the meal I ate the night before. Please look into this matter!

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4:13 am EDT
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Whataburger food cold

Store #723, order number#343432 on 08/13/2018. I ordered a #1 with cheese, at approximately 3:11pm. A car was ahead of me, they asked them to pull up to wait on their order. I should have known that something was not right when I pulled up and my order was ready. I am disabled and wanted to enjoy a hot meal. I was too tired to go back. I live 3 minutes away, so can't blame the reason for cold food on travel time. I expected a hot, fresh food, instead cold burger and fries. Manager is Becky Baltrip.

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T
12:29 pm EDT

Whataburger nasty and unhealthy looking environment

The restaurant in the front always looks nasty and unclean when I come in. Lord knows what it's like at the back so it makes me curious. I did not want to take pictures because I did not want to alert the employees. This should be handled in a sneaky manner to assure the full proof of this complaint and should be handled by secret health inspectors.

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R
11:11 am EDT

Whataburger service

09/08/2018. I was buying a mwal at about 1700 hours. I oaid fir the meal. I put the money on rhe counter. The clerk looked at me and said you're not going to put the money in my hand. Her tone and facial expression was hostile. I looked at her and made no comment. This was at the OST store in Houston Texas 77021. This was a most unpleasant experience for me. I go here often. I was upset to say the least.

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ToTellTheTruth68
, US
Aug 10, 2018 11:15 am EDT

Don't be a rude thoughtless jerk and things like this won't happen.

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J
6:03 pm EDT

Whataburger food and customer services

I called (Friday 8/3 at 2:22 am ) talked to some one by the name of Raul let him know what was wrong with my order he told me to come any day with my Receipt so today (Sunday 8/5 @ 5:43 pm) I called to see if I could get my credit order I spoke with a manager named "Blanca" she was very rude say that I was lying and she was working that night I explained to her that a guy answered the phone and gave me the credit order she continued to say i was lying and also start name calling
Now I'm a very loyal customer to Whataburger especially this Whataburger in particular since my home is only a few feet away and I've never ever been treated this way it's honestly left a very bad taste in my mouth this happened all at the Whataburger on Nolana in McAllen address 1000 e Nolana ave 78504 (store number 772) now I do have a screen shot of when I called I will include that and also a copy of my receipt
Thanks you in advance
Please get back to me

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11:05 am EDT
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Whataburger general manager/team leader

In all of my years of working in the fast food industry never have I dealt with Rude/ Non-Proffesional Management. Whataburger in Huntsville Tx has the most Disrespectful GM she is rude to her Team members. She does not respect their opinion in any matter. Multiple false accusations. She does not have PRIDE LOVE CARE in her. Her disrespect is not tolerated nor would it ever be in her occupation. Her choice of words to you as an employee coming from a GM is very harsh and once again not tolerated in this line of work. I know there's something to be done.

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O
5:39 pm EDT

Whataburger customer service, employee

Waited a long time in line. Then at intercom, employee wasn't ready to take order. I had to ask if she was ready after a long period of time. Finally she took my order. When I finally got to window to pay, she doesn't greet or even say thank you or smile. This was not quality service. Food was good. But only if they get the order right. Bottom line employees don't seem like they know what they are doing, nor are they friendly and speedy.

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11:27 am EDT
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Whataburger chicken finger

I made a purchase of a Chicken Finger Dinner at the location on Skyland Blvd Tuscaloosa, Alabama on July 12. The chicken fingers was something I could have purchased at a wholesale meat store here in Tuscaloosa, the chicken fingers were not of excellent quality, flavor or hard of flour crust in other words hard, tough to eat. I did not complain to the store, because I knew, I did not have to return to the store again, my choice! I think I may have threw the ticket away before I decided to write this complaint. We also got a burger combo deal, the burger was ok! The total was about $15.00.

My desire solution for the chicken strips/fingers is to do better chicken fingers, better quality. When going to fast food to purchase items, we want something that taste good, is good, the first time you try it, not a horrible taste experience for your pallid. Thank you.

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3:09 pm EDT
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Whataburger nasty food slow service long lines

3160 south loop east 820 in forest hill tx 76140 is the nastiest to eat at at night time their meat does not be cooked right it tastes nasty I've had burgers in the day time no problem but yesterday I was sold half done burgers told the manager he said next time ask to have my meat over cooked in the day time I don't have my meat over cooked so why at night instead of him teaching his employees to run the store just like in the day

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N
8:45 am EDT

Whataburger unprofessional

On Wednesday evening between 10:30 pm - 11:30 my family and I went to the 3710 W Northwest Hwy Dallas, TX 75220 location. 1st of all, this location is the slowest of all Whataburger's in our area. Every time we go to th is location, we regret it.
Well on this night, I had to get off to let them know they put cheese on one of the burgers that was no cheese. I knocked on the side door in which a young lady immediately said, I need that burger (rudely). She took the burger and proceeded to shut the door in my face. I said, do I not wait inside since we were in the drive through? She said NO, you can't come in! I asked why was she being so rude? I didn't know what I was supposed to do, she didn't say anything, just took the burger! My husband got off and said, what's going on why are you treating us like we did something wrong? She just laughed and the manager totally ignored it too. We drove to the side of the drive through and they brought the burger out. When we got home, the cheese was just scraped off! I'm so livid. this location is the worst of them all! All are rude and service is terrible. I'm sure you all have to be getting complaints but this has been like that I can say for the past year at least the past 6 months! I decided to write instead of shaming on social media, but next time... I can't say I won't. IF there ever is a next time.

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G
9:27 am EDT

Whataburger polystyrene cups

Hello,

I love Whataburger, eat there often, and have your app. Whataburger provides excellent service. That said, has room to improve it's environmental footprint. Please see the text of a Care2 petition that I signed. Thanks for your consideration

Gary Brown.

Care2 Petition:
We love Whataburger, but we hate their polystyrene (commonly known as styrofoam) cups and containers!

Polystyrene is one of the worst and most common types of plastic, but Whataburger still uses it. According to the EPA, Americans throw out 70 million polystyrene foam cups every day, and that doesn't include bowls and takeout containers. Of these, about one third end up in waterways: rivers, lakes, and especially oceans.

For a bird or fish or turtle, it's easy to mistake a small piece of polystyrene for food. When animals ingest plastic waste, it can block their digestive tracts. As a result, they starve.

Nothing we use for a few minutes should be allowed to pollute our oceans and rivers and threaten wildlife for centuries. McDonald's and Dunkin Donuts have stopped using polystyrene cups and containers. Whataburger says they're investigating alternatives, but they need to hear from customers that we want them to act now. If they don't, what a waste.

Photo is of non-recyclable polystyrene foam cups littering Corpus Christi Bay beach. If you look closely, you'll notice Whataburger's familiar colors and

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O
9:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger service

Seems like every time I go here it takes longer and longer to get your food unless your in the drive thru, tonight was the last time I will visit any Whataburger. I went inside because the drive thru line was backed up I ordered 3 chicken strips with gravy 45 mins later after seeing countless people bringing orders back and only the manager doing anything and I counted 6 employees standing around laughing at customers complaining, I complained and the same employees laughing at me too really pissed me off I called them lazy don't want to learn all they want is a free paycheck at this time I will be calling the health department 3 food handlers were not wearing gloves and handling money at the register not a good practice.

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L
3:07 pm EDT

Whataburger #1 meal

Order the number one with cheese and extra mayo I took a bite of the burger notice there was no cheese no mustard no onions so I told the worker she brought me back the same burger they just added the cheese I spoke to the manager and she said they didn't remake it cause I didn't tell them too I didn't even eat the burger because the cheese was not even melted it took them 5 minutes just to add the cheese and my food was cold the manager sounded like she was overwhelmed or upset if they don't like there job they should just look for another one or stay at home

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J
10:30 pm EDT

Whataburger honey butter chicken biscuit

More like honey butter chicken nugget biscuit... Dissatisfied left hungrier than when I ordered.. Lady answered the phone and informed me that they wouldn't replace it cause all the chicken in the store was small and would be the same thing... Really... What ever happened to good coustomer service? How does this location stay open if coustomer is never taken care of?

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Whataburger Customer Reviews Overview

Whataburger is a popular fast food chain that has been serving delicious burgers, fries, and shakes since 1950. Our website has received numerous reviews from satisfied customers who have praised the restaurant for its quality food, friendly service, and affordable prices.

One of the most common positive points mentioned in the reviews is the taste and quality of the food. Customers have raved about the juicy burgers, crispy fries, and creamy shakes that are made with fresh ingredients. Many have also appreciated the variety of options available on the menu, including vegetarian and gluten-free options.

Another aspect that customers have praised is the friendly and efficient service provided by the staff. Many have noted that the employees are always welcoming and helpful, making the dining experience even more enjoyable.

Customers have also appreciated the affordability of the food, with many noting that the prices are reasonable for the quality and quantity of food provided. Additionally, the restaurant's cleanliness and comfortable atmosphere have also been praised by customers.

Overall, Whataburger has received overwhelmingly positive reviews from our website's users, with many recommending it as a must-visit fast food chain.

Whataburger In-depth Review

Overall Rating: I would give Whataburger a solid 4 out of 5 stars.

Food Quality: The food at Whataburger is consistently delicious and satisfying. The burgers are juicy and flavorful, and the fries are always crispy.

Menu Variety: Whataburger offers a wide range of menu options to cater to different tastes and preferences. From classic burgers to chicken sandwiches and salads, there is something for everyone.

Pricing: The pricing at Whataburger is reasonable for the quality and portion sizes. You get a good value for your money.

Customer Service: The customer service at Whataburger is top-notch. The staff is friendly, attentive, and always willing to accommodate special requests.

Cleanliness: The restaurants are always clean and well-maintained. The dining areas and restrooms are regularly cleaned, creating a pleasant dining experience.

Ambiance: The ambiance at Whataburger is casual and inviting. The restaurants have a relaxed atmosphere, perfect for enjoying a meal with friends or family.

Speed of Service: Whataburger is known for its fast service. The food is prepared quickly, and the wait times are usually minimal, even during peak hours.

Online Ordering Experience: The online ordering experience at Whataburger is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward.

Delivery Options: Whataburger offers convenient delivery options through third-party delivery services. This is a great option for those who prefer to enjoy their favorite Whataburger meals at home.

Special Offers and Promotions: Whataburger frequently offers special deals and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility (Locations and Hours): Whataburger has numerous locations across the country, making it easily accessible for most people. The restaurants also have convenient operating hours, ensuring that you can satisfy your cravings at any time of the day.

Dietary Options (Vegetarian, Gluten-Free, etc.): While Whataburger is primarily known for its meaty burgers, they also offer vegetarian options and can accommodate certain dietary restrictions. However, the gluten-free options are limited.

Social Responsibility and Sustainability: Whataburger is committed to social responsibility and sustainability. They source their ingredients responsibly and actively participate in community initiatives.

Loyalty Program: Whataburger has a loyalty program that rewards customers with exclusive offers and discounts. It's a great way to save money while enjoying your favorite meals.

Mobile App Experience: The Whataburger mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meals, and earn rewards.

Drive-Thru Experience: The drive-thru experience at Whataburger is efficient and well-organized. The staff is quick and friendly, ensuring that you get your food without any hassle.

Breakfast Options: Whataburger offers a variety of delicious breakfast options, including breakfast sandwiches, taquitos, and pancakes. It's the perfect way to start your day.

Beverage Selection: Whataburger has a wide range of beverage options, including soft drinks, milkshakes, and iced coffee. There is something to quench every thirst.

Kid-Friendly Options: Whataburger has a kid-friendly menu that includes options like chicken strips and grilled cheese sandwiches. It's a great place to bring the whole family.

Catering Services: Whataburger offers catering services for events and gatherings. They can provide delicious meals for large groups, making it convenient for any occasion.

Community Involvement: Whataburger is actively involved in the community, supporting local charities and initiatives. They are committed to giving back and making a positive impact.

Overall Value for Money: Whataburger offers great value for money. The quality of the food, combined with reasonable prices, makes it a worthwhile dining experience.

Recommendations and Improvements: One area where Whataburger could improve is in expanding their gluten-free options. It would be great to see more choices for those with dietary restrictions.

Summary and Conclusion: Overall, Whataburger is a fantastic fast-food chain that consistently delivers delicious food, excellent customer service, and a pleasant dining experience. Whether you're craving a juicy burger or a satisfying breakfast, Whataburger has you covered. With its convenient online ordering, drive-thru service, and catering options, it's a go-to choice for any occasion.

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Phone numbers

+1 (210) 476-6000 +1 (800) 628-7437 More phone numbers

Website

whataburger.com

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