Whataburger
reviews and complaints

Usually this location has really good customer service but apparently after 10 p.m. that doesn't exist anymore! RUDE! associate giving attitude to multiple customers, standing up there screaming out numbers in a high pitched shrill irritating voice... On top of that the fries were cold! It was like an act of Congress just to get ketchup! A lot of people came in and only one person running the register.

On March 27, around 1800hrs(6p), was with my family in the drive through at location #958, 130 E Central Expy, Harker Heights, Tx 76548. After receiving our drinks, my husband saw a light skinned male employee with name Marquis displayed on his name plate, extend his leg & foot into the ice machine & begin kicking the ice/machine to loosen the ice. While we waiting for our food, another flight skinned female employee saw that we had witnessed this & walked away. The driver window open & I noticed it appeared to be the manager on duty, she had different uniform attire than the other employees. We did not get her name, but she was a white female, heavy build, after getting our food handed to us, we decided to tell her what we witnessed. The manager replied that she was a aware & saw this action by the employee & that the ice scooper was missing, possibly inside the ice machine, but that the ice would be dumped out. However, prior to speaking with her or retrieving our food, we noticed that other drinks were being filled with the ice AFTER the male employee had already put his foot/shoe in it, we believe were still utilizing the now dirty, unsanitary, ice serving it for other orders either in line behind us or customers ordering inside to dine in.
This complaint is to get it addressed higher than the manager, as we got the impression that it was not a big concern, being that the ice was still being served. This is also the only Whataburger in Harker Heights Texas, closet to our home, unless we want to now travel 15min to Killeen or Copperas Cove 30m away.

After waiting for someone on the speaker for 10 minutes a rude associate finally comes on and rushes us through our order. When we get to pay the associate just holds out her hands and says nothing Practically shoves my receipt in my hand. And slams her window thing closed. We wait 45 min to get to the second window and our order is wrong everything expect the drinks. ( of course the wrong size) the older African American female try's to embarrass me by calling the male manager over to correct me even when he told her she was wrong she ignored it and went on to try say I said it wrong. Neither apologized. When we finally got our food it was cold and still wrong. The management was terrible when we called. The associates are terrible. This is an every time thing. Worst whataburger ever!

I work overnights and occasionally decide to grab a bite to eat at the 24 hour Whataburger. This particular time I ordered a simple garden chicken salad. There were only two cars ahead of me. I was in line for 20 minutes and had yet to receive my food. My coworkers also complain of the service time. This whataburger is only 4 minutes down the road. A 15 min break should suffice in time to grab a to go bite. The establishment is unadulterately staffed. There is literally one person running that whole restaurant drive through. This is not good for franchise or business.

Converse store off of FM 78 has gone down over the past couple of months the food is really bad the fries are always cold and there's always a long wait the people are so rude I've been working in customer service pizza hut for 10 year as a driver i know alot about food industry. Almost everybody in their needs to be fired and a whole new crew needs to be rehired and trained cuz I know I said in the beginning it's been a couple of months but it's probably more like a couple years it's been pretty bad thank you! I'm sorry this is my first time writing to a company I just feel like you guys needed to know thank you again for taking the time to read this I hope this helps.

I have been a faithful customer for 48 years at this location. I eat breakfast there 5 days a week at 5 am. In the last 6 months the dining room area has been closed at least 20 times during this time frame. The explanation is always that they are short of people or someone did not show up for their shift. The management at this location needs to be improved. A lot of customers leave and go somewhere else when the dining area is closed.

3/18/2018 order# 527832 the order was at 8:50 it took the 30 to do this
i was charged for someone else's order the employees where very confused so finally talk to the manager. He had to go and find the receipt for my order which was 13.94. I went through the drive through i was charged and given my order at the same time. they kept saying 18.64 and i kept telling that was not right so there for the receipt on the bag was 13.94 but was charged 18.64.
So while the manager was looking for the receipt i looked up my bank account and seen they had taken out 18.64 so i told him that he would not find a receipt for the 13.94 and showed my back withdrawal of 18.64. So by then my food was cold and i was not very happy because i could not get a receipt. He refunded my the difference i could not believe how long this took to get it right. And still I had not receipt. I go to whataburger about 3 times a week at least. I would like a gift card for the amount of the order after all of this and the food being cold. Thank you, Hiedi Hinds

My family went through the drive thru at whataburger on 3/18/18 at 7:00pm and the attitude by the 2 ladies working were horrible. First, when we were ordering they kept saying is that all you want after each item and when I said that is all she simply said "twenty." I assumed that was the amount. I pulled to the window and asked if she could add a sauce and you would have thought I asked for her first born child. When I asked for katchup she gave me spicy. I checked the bag and my attemp to get regular was met with a silent glare. She handed me regular and when I said thank you, still silence and walked away from window. I've never had a bad experiece at this location but I felt management should know before customers are lost. Thank you for your time.

I was told if I completed a survey I would receive a free burger. When I went to present my completed survey they said I ha to purchase something. They said it's on the receipt. Yes but they didn't say that I should have read the receipt.

This is ridiculous. No wonder your having problems

On 3/15/08 I spent almost an hour here while my grandson had his fries.This a weekly stop for him to relax and play with his I pad, there was a wet floor cone there to whole time, some customers almost tripped over it getting to the salt/pepper etc. The pickles sliding down the window has been there for a week. This place has really gone down down hill in the past few months.

Asked for the whatsburger nuggets and all I got in my box was toast and when I asked and called to ask to manager they were laughing in the phone. I did not go back because I did not trust them or there service. Very unprofessional and rude and disrespectful and a waste of money. And when I asked to talk to a manager they did not switch me to a manager.

A friend came to see me on 3/10/18. He want to go eat at a Whataburger at 6414 82nd so we order our meal I pay for both of us so while we was chatting and waiting for our meal I look around the to see where we can sit and talk I didn't see and clean tables maybe a few. But there was napkins, French Fries, paper straws under the tables. One of the employees brought our food he only had 1 spicy ketchup and he didn't ask if I want more my friend was going to get the regular ketchup the employee walk away, my friend had to go up front to get his own ketchup. But when we was sitting enjoying our food a Church Bus with Teen Age kids came in some sit close to us getting on their cell phones and get out of hand some went and got their drinks so on of the kids spell their water all over the table some got napkins but that didn't help the water went on the seats they didn't clean it up so reported they spill their drink on the table r the seat. I think this place needs to be reported of cleanness and be nice to their customers. None of the employees came to our table ask if we would like to have extra napkins, salt, pepper and ketchups. So if I go back to this places I hope it's a lot better service and clean tables & the clean floors.

On 3-8-2018 I ordered a meal with a chocolate chip cookie at Whataburger 3580 Alton Gloor, Brownsville TX..
I noticed the cashier wrote sugar cookie. I told her a wanted chocolate chip. She said it did not matter. I told her it mattered to me and I want a chocolate chip cookie.
She said in an irritated manner they can change it later. I told her I wanted chocolate chip. She left sugar cookie on the order. I was brought a sugar cookie.
I complained to the manager. The cashier refused to correct the order. The manager brought me a chocolate chip cookie and left the sugar cookie.
I returned to sugar cookie to the cashier. She gave me what I interpreted as an unkind look.
Normally this store has excellent service. The employee's name on the receipt is Liliana G. I hear a comment from another customer that (two employees) were laughing about a old man who ordered a chocolate chip cookie. If this is true you now have another employee supporting misconduct, this make two employees not providing good customer service.
The cashier understood the order. She refused to correct the order.
This was the worse experience I have experienced in a Whataburger .I sent an email to the Whataburger complaint site but received no reply it had been received.

I was currently eating at the Granbury Whataburger and my food was cold I came back and told her she went back there grab it with her hand and gave it to me with no glove the cheese was cold and I ask if they can remake my burger and she said no. She was extremely rude she called me a dumb [censor] behind my back assuming I wouldn't hear her. Her name is Mary

I was not provided a proper receipt at the point of sale, I was short changed by $1 USD found after I left store since I was in the drive thru. For the 4th time in 1 year I have had problems at this specific store found torn partial receipt in bottom of bag below my Whataburger after I finished eating. Since I had to go to work I could not return to the store. I am logging this online via my office computer. Total Order was for $10.60 Order # was 330508, see attached picture. Also 2/3 of French Fries were 1.5" long or less and COLD to the Touch, A few hot ones were on top. The Whataburger was hot and the few Long Fries were hot but all of the short fries were COLD and HARD like tiny hard pencils. SO I got only part of a meal to eat. I am never going back to this store again. I will go to other Whataburger's but staying clear of this one at Tomball Parkway and Spring Cypress Road. Tired of complaining o this Store Manager, nothing gets done and problems continue to occur, I believe that this is a franchise Store. it is poorly run... Location is at per GOOGLE Maps.

I would like to have my $1 Dollar owed back to me, my time and trouble and some descent fries not crap small hard cold fries..

I can be reached at greg.[protected]@hp.com my office is just 1 mile from this Whataburger

Address: 22603 Tomball Pkwy, Houston, TX 77375
Hours: Open 24 hours
Phone: [protected]

I went into location 9394 LBJ Freeway, Dallas, Texas 75243 today. Ticket 510467. I order an Apple pie with my meal. Upon biting into it, I starting itching immediately. I realized at that moment it was lemon. I am highly allergic. I had to take an Epinephrine shot immediately. This is not the first time this has happened. Need resolve [protected]. Spoke with a manager who offered free food my next visit. I will never eat here again. I have too many bad experience there. Wrong food repeatedly, horrible, rude managers. Just too much going on at this location. My life could have been in jeopardy had I not had my Epi pen near me. This is unacceptable.

I went to whataburger ordered my food at 2:44 didn't get my food until 3:30 everyone that ordered after me sat ate and left.get my food get home and my pancakes tasted like onions my pan sausage was old and burnt very disappointed because I spent money and wasted it because my food wasnt right very disappointed. I need to talk to someone about resolving this

I went through the drive thru of 203 East pleasant run rd and I have a 10 min drive home from there and the fries and chicken was cold I didn't even finish it the manager on duty was Alma Pineda and my order Number was 543163 when I called the manager she really didn't seem to care and I read the review of this Whataburger and now I wish I read the reviews before going there they are mostly 2 star review it seems nobody there cares about customer service

I filed a complaint about my manager at my store. #799. Someone please call me at [protected]. My name is Deondre White. I have filed two complaints already and I'm seeking legal counsel because I feel I'm being targeted and being retaliated against because of my first complaint I put in. I need someone to contact me asap. Thank you in advance. [protected]

Today, February 14, 2018 I went to Whataburger Store # 720 on Quaker Ave in Lubbock Texas. I went through the drive thru and ordered my lunch at 12:36 pm. There was a line all the way around the building when I was asked to pull around and wait for my food. At 1:02 pm I was late getting back to work from lunch so I went inside. They were carrying food out for cars behind me. I asked where my order was, they told me they were still waiting on my onion rings! It was 1:05 before I was able to get my food and I was seriously late to work. This is unacceptable! I understand being busy but, if they had some organizational skills, this would not have happened. I will NEVER go back to that store.