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1.1 599 Reviews

Whataburger Complaints Summary

10 Resolved
578 Unresolved
Our verdict: If considering services from Whataburger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Whataburger reviews & complaints 599

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Newest Whataburger reviews & complaints

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E
8:25 pm EST

Whataburger access to my account

Unable to get to ANY real people so I am using Whataburger's name to gain entrance.

Want to know why I am being blocked from my home page, notifications, settings, etc.? My language and subject matter doesn't seem to bother Black Listed New, the only place I really use Disqus.

A year and half ago I used Disqus and posted over 10, 000 comments but got tired of all the snarky replies. I came back recently to try again and although the snarky replies were still there, they weren't as prevalent.

This morning all was fine and now this evening I am blocked. My signin name is Mr. Potato Head

Please advise.

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M
11:28 am EST

Whataburger manager taking her own survey

I went to this location for an early lunch with my husband and best friend. Immediately after our food was served, the manager, Yolanda (what it said on her nametag), asked us to fill out a survey on our phone. But instead of politely asking us, she kept pressing us to give her our phones so she could take the survey herself. When we refused to hand over our phones, she moved to another customer and did the same thing. Unfortunately, these other customers gave in to her pressure and handed her their phones. She then proceeded to fill out the customer experience surveys and asked each customer to provide their zip codes so she could complete it.

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A
9:31 am EST

Whataburger was told to never come back to whataburger because I made a complaint

I made 2 call in complaints to Whataburger. One was for very cold food. Second was for same thing and tea that had been there for 12+ hours per employees. The third time I called I made a compliment on service and an employee. Third call took place yesterday. This morning I received a call from Corporate Whataburger telling me to go somewhere else my business is no longer wanted. This is how whataburger deals with customer complaints.

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K
8:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger whataburger

I'm Kristopher campfield I am a employee at whataburger and I basically just got fired for asking a question the supervisor Michael olopauy or how ever you spell his name got mad because I asked who is going to come in because we are short staffed and the people who are here are going home soon and told me if I can't do the job to just go home so the manager who was in tonight asked me to make two grill cheese sandwiches and Michael once again got mad told me to go home so I called my mom and he told me to clock out and don't bother coming back until he ask me too
That store needs all the help they can get but no he decide to come in change the schedule that was already made cut hours, days and took people off the schedule
Now I've been working here since thanksgiving it's not the best store but i try to be friendly to every one but one thing I won't tolerate from anybody is disrespect and Michael olopauy is very rude and disrespectful and don't care about nobody but his self he doesn't even care if we are sick he still wants us to be at work that's not fair at all but if you can please help me with this situation I will greatly appreciate it

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D
12:31 pm EST

Whataburger all

I work across the street from this Whataburger location and go out of my way to drive 10 minutes away when I want to go to Whataburger just to avoid this location. The food takes at minimum 30 minutes to get, it is usually cold, and most the time my burger looks like it is thrown together with no care. The people are generally nice but it really seems like they lack any proper training or knowledge as to how to properly prepare a Whataburger or how to run a kitchen with large amounts of orders. I love whataburger and our business brings in a ton of clients from out of State that we want to share Whataburger with, and it is always hard to explain to them why we can't take them to this specific location. I never complain and have never filled out a complaint form, but being from Texas I take pride in my Whataburger and I feel embarrassed by this specific location and their lack of performance.
-Thanks
Fellow Texan and Whataburger lover

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C
5:33 pm EST

Whataburger I was just riding my bike through the parking lot of whataburger and the manager said if I come back I will be trespass

The manager said if I come back back on my bike I will be trespass and the other manager are disrespectful to all the customers and the other manager are not nice to people who are come in the whataburger they are not nice to people who are come in to the restaurant I did even say not to them and they were so disrespectful to me and my friends and I would never change their mind about it but that

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M
1:50 pm EST

Whataburger payroll service

Sirenda Chatman in lufkin Texas office is head of payroll. I have faxed a form for wage verification to her office 3 times. I have been waiting on the form since 9/18/18. This is my first attempt to complain about Mrs. SERINDA CHATMAN not doing here job without any explanation. Dealing with this company it always seems to be a delay in paperwork. The customer service is very poor. I will find out more ways to complain to get this employee to do her job.

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11:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger service

I went to the Whataburger in Grapevine Texas, on hwy 121 near Bass Pro. Every time I go there the service is slow. Last night I got to the drive through at 01:08. I didn't get my order until 01:38. That's 30 minutes waiting and way too long. When the guy read my order back to me they didn't have it right. There was a whole meal missing from the order. I was so frustrated I didn't want to wait any longer so I just left. When I drove off I noticed that the dining hall only had a dozen patrons inside.

Another issue was the guy who handed out my order. He is a tall African American. He gives it to me and then just looks at me. No Thank You or anything. I NEVER have an issue like that at the Whataburger on business 121, the other one in Grapevine down by Main Street or the one in Highland Village. Each of those locations has always given great service and all the employees, African Americans too, are nice and polite. Sometimes it's been busy and I've waited a while but there's always an apology and a Thank You for being patient. Never at this location. If he doesn't appreciate me giving you money to pay him then he shouldn't have this job.

I'm done with this location. Last night it was conveniently located but I'm never going to stop there again, no matter what. I will drive to the business 121 location before I stop here again or more likely go to the "Steak and Shake" since they're open 24 hours too. People who stay at the nearby hotels are getting a dose of less than average service at this Whataburger location. What will they tell others about you when they get home? Given it's proximity to so many hotels this store SHOULD be the best one in Texas but it is far from that.

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4:55 pm EST
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Whataburger manager, his name is rene

I was there last night around midnight 12-2, yes it was a steady night but the manager was so overwhelmed by the customers that he was yelling at his employees especially one poor girl at drive he really let her have it poor girl if I was in her shoes I would of dropped what I was doing and quit on him that was so wrong.
If Rene can't handle a rush like that he shouldn't be there running the place.
Thank you,
Upset customer

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3:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger cold food

I have lived in TX for over 8 years and eat at Whataburger restaurants often.. At at restaurant 744 last evening, ordered a bacon cheese whataburger, service was vey fast but my burger and fries were cold.. I was too hungry to send back. I just want someone to know that this is the first time I have ever gotten cold food and one of your restaurants..
Thanks
Liz

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O
1:58 pm EST

Whataburger wait time and overall staff chaos

Cypress Creek, Cedar Park TX Location - December 2, 2018, order 276948. Order time on receipt 12:47:40 pm and received my order at 1:15 pm. I had to ask 3 times for someone to check on my order and each time the response was that it would be out next. Very frustrating experience especially the lack of urgency displayed by the staff. It takes a lot for me to complain (this is my first ever formal one) but this was shameful.

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K
5:01 pm EST

Whataburger a member of staff

I'd like to inform you that a member of your staff that you have recently hired Samantha Rhodes is a racist I do have proof of this and she also hates men and has previously slandered whataburger on her social media calling your food trashy and discusting and even accused a member of staff of spitting in drinks in highly recommend that you terminate her

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C
7:35 pm EST

Whataburger service

Hello I would just like to say that something needs to be done at the Wataburger on 4th street in Longview Texas 75605. I just waited over 30 minutes in the drive through for my order. I would also like to point out that at one moment I heard the woman working the window say " I'm so lost right now hahaha" I dont believe that is the right person to have running the window if they can't do a simple job. I love wataburger and the food but I have to say that after this experience it will make me think twice about coming to this establishment.

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11:03 am EST

Whataburger a manager

Manager makes false statements about employees specifically african americans. Manager has a obvious racist demeanor towards african american individuals. She also played a part in having me terminated but I was eventually reinstated a week later. This decision recognizably disgusted the following manager. She is a manipulative racist disrespectful person and continues to be so. Its the managers word over the employees and I am not at all the first employee that she has been doing this to. She deserves a thorough investigation including an employees and managers meeting because we all deserve to be heard and defended just as much as a manager does we work just as hard if not harder.

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J
6:36 am EST

Whataburger service and new manager

i have been going to whataburger for over 30 years, lately it has been pretty much going every morning. today i was turned away from the whataburger on eastchase parkway and i-30 in fort worth tx because they were cleaning. WJHAT? i have been in whataburger many times while they were cleaning. generally i arrive at whataburger between 4:30 and 5:30 am and this has never happened. i have been in there many times when they were mopping making tea, etc. i believe this is the product of the new manager that you moved from the location on brentwood stair rd and i-30 . this store is about 2 blocks from my home. the manager you moved from there to eastchase parkway was very slow and at different times it tooks 6-10inutes for her to take the orders. when i got to the window she seemed completely out of it. so i started going to eastchase parkway.now she is there and she is very unfriendly. she will never say you are welcome when you thank her. she sometimes does not put the orders on the screen and i have been asked up to 3 times what i ordered. she trys to do too much at one time and if i order tea and they are behind the counter she gives you the cup and walks off. she very seldom fills the cup and i have to ask another employee. she does not believe that the customer comes first. she gets very upset if you have to correct her, which i have done. i have been in there so much ordering the same thing that if she gets the order wrong or forgets something i corrrect her because i know the price of what my orders should be. it can be read on her face that she doesn't like it. you have a problem at this whataburger and i hope you can correct it. i don't know if i will go back or not. but to be turned away from a restaurant after going practically everday is soomething that has never happened to me at whataburger. i believe she is ruining your business as i was pulling out of the parking lot someone who went through the drive thru was apparently told the same thing.. good luck with this one. [protected] 5:02am

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B
11:10 pm EST

Whataburger every damn bit of it

I went to the whataburger on shadow creek parkway near Pearland tx, I ordered my food, paid then pulled up to wait.got what was supposed to be my food then drove 18 miles to my hotel.just to find out my order was wrong, drove back to the restaurant, went inside to get my order with the same crap they gave me to begin with. Got my food drove back to my hotel to find that my order was incorrect again. I mean how hard is it to follow an order on a screen. So I give up, whataburger can have that 26 dollars, and you better damned well enjoy it. I'm through with whataburger period.

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D
8:06 pm EDT

Whataburger our order was completely messed up

We used one of the Whataburger coupons where you get a Whataburger 1-5 free with a purchase and was told that I couldn't get the #5 option for free and pay for the drink and fries. So I had to get the regular Whataburger. Then scratched out my drink and fries that we paid for and left out my fries and I only got my drink. My boyfriends drink was completely watered down. Customer service was terrible.

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8:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger never received my order

i ordered a sausage egg and cheese biscuit early on monday morning 10/15/18. after the cashier took my money she was never seen again. i waited for at least 15 minuets. still no service of any kind. i finally had to just drive away so i wasnt late to work. i would have appreciated someone telling me something, anything not just be ignored. this happened in granbury tx. im sure if anyone cares to inquire on this event you will fine there was a drive off without service on that day and time. me and my family have always loved whataburger but this needs to be addressed.

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K
8:03 pm EDT

Whataburger fast food

The food was cold, the patty was dry, The extra cheese was missing, the onions weren't grilled all the way, and the sweet tea was unsweetened tea. I haven't gone to Whataburger once in the past 6 months where I didn't have to go back and get my food fixed. Whataburger has always been a favorite of mine but in the past year I feel the quality of service has deminished significantly.

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S
7:28 pm EDT

Whataburger fast food - temp

So we went on 10/23/2018 to the Whataburger location on Alton Gloor in Brownsville Texas. We got 2 Number 13s n a bacon n cheeseburger combo and all the food super cold n nasty except for the white gravy in the chicken strip meals we were not sure what was colder our drinks or the food... I will attach receipt of our order this is not the 1st time we get food cold and we visit various locations in South Texas. Has anyone in your company thought of fixing this temp issue and also maybe introduce better ways to keep fast food warmer for your customers? One last thing what happened to having the complaint number on the receipts?

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Whataburger Customer Reviews Overview

Whataburger is a popular fast food chain that has been serving delicious burgers, fries, and shakes since 1950. Our website has received numerous reviews from satisfied customers who have praised the restaurant for its quality food, friendly service, and affordable prices.

One of the most common positive points mentioned in the reviews is the taste and quality of the food. Customers have raved about the juicy burgers, crispy fries, and creamy shakes that are made with fresh ingredients. Many have also appreciated the variety of options available on the menu, including vegetarian and gluten-free options.

Another aspect that customers have praised is the friendly and efficient service provided by the staff. Many have noted that the employees are always welcoming and helpful, making the dining experience even more enjoyable.

Customers have also appreciated the affordability of the food, with many noting that the prices are reasonable for the quality and quantity of food provided. Additionally, the restaurant's cleanliness and comfortable atmosphere have also been praised by customers.

Overall, Whataburger has received overwhelmingly positive reviews from our website's users, with many recommending it as a must-visit fast food chain.

Whataburger In-depth Review

Overall Rating: I would give Whataburger a solid 4 out of 5 stars.

Food Quality: The food at Whataburger is consistently delicious and satisfying. The burgers are juicy and flavorful, and the fries are always crispy.

Menu Variety: Whataburger offers a wide range of menu options to cater to different tastes and preferences. From classic burgers to chicken sandwiches and salads, there is something for everyone.

Pricing: The pricing at Whataburger is reasonable for the quality and portion sizes. You get a good value for your money.

Customer Service: The customer service at Whataburger is top-notch. The staff is friendly, attentive, and always willing to accommodate special requests.

Cleanliness: The restaurants are always clean and well-maintained. The dining areas and restrooms are regularly cleaned, creating a pleasant dining experience.

Ambiance: The ambiance at Whataburger is casual and inviting. The restaurants have a relaxed atmosphere, perfect for enjoying a meal with friends or family.

Speed of Service: Whataburger is known for its fast service. The food is prepared quickly, and the wait times are usually minimal, even during peak hours.

Online Ordering Experience: The online ordering experience at Whataburger is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward.

Delivery Options: Whataburger offers convenient delivery options through third-party delivery services. This is a great option for those who prefer to enjoy their favorite Whataburger meals at home.

Special Offers and Promotions: Whataburger frequently offers special deals and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility (Locations and Hours): Whataburger has numerous locations across the country, making it easily accessible for most people. The restaurants also have convenient operating hours, ensuring that you can satisfy your cravings at any time of the day.

Dietary Options (Vegetarian, Gluten-Free, etc.): While Whataburger is primarily known for its meaty burgers, they also offer vegetarian options and can accommodate certain dietary restrictions. However, the gluten-free options are limited.

Social Responsibility and Sustainability: Whataburger is committed to social responsibility and sustainability. They source their ingredients responsibly and actively participate in community initiatives.

Loyalty Program: Whataburger has a loyalty program that rewards customers with exclusive offers and discounts. It's a great way to save money while enjoying your favorite meals.

Mobile App Experience: The Whataburger mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meals, and earn rewards.

Drive-Thru Experience: The drive-thru experience at Whataburger is efficient and well-organized. The staff is quick and friendly, ensuring that you get your food without any hassle.

Breakfast Options: Whataburger offers a variety of delicious breakfast options, including breakfast sandwiches, taquitos, and pancakes. It's the perfect way to start your day.

Beverage Selection: Whataburger has a wide range of beverage options, including soft drinks, milkshakes, and iced coffee. There is something to quench every thirst.

Kid-Friendly Options: Whataburger has a kid-friendly menu that includes options like chicken strips and grilled cheese sandwiches. It's a great place to bring the whole family.

Catering Services: Whataburger offers catering services for events and gatherings. They can provide delicious meals for large groups, making it convenient for any occasion.

Community Involvement: Whataburger is actively involved in the community, supporting local charities and initiatives. They are committed to giving back and making a positive impact.

Overall Value for Money: Whataburger offers great value for money. The quality of the food, combined with reasonable prices, makes it a worthwhile dining experience.

Recommendations and Improvements: One area where Whataburger could improve is in expanding their gluten-free options. It would be great to see more choices for those with dietary restrictions.

Summary and Conclusion: Overall, Whataburger is a fantastic fast-food chain that consistently delivers delicious food, excellent customer service, and a pleasant dining experience. Whether you're craving a juicy burger or a satisfying breakfast, Whataburger has you covered. With its convenient online ordering, drive-thru service, and catering options, it's a go-to choice for any occasion.

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Phone numbers

+1 (210) 476-6000 +1 (800) 628-7437 More phone numbers

Website

whataburger.com

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