WH Smith T2 near F gates / purchase of items at the shop

1 Changi Airport, Singapore, Singapore

I have bought a Parket pen at the shop and I was charged incorrectly.

I tried to contact the shop by the phone. The male employee who sold me the pen remembered me, and he was helpful. I called another day when he was not on duty, and the female staff, named Aisha, was incredibly rude. She told me I had to come for my refund in person (I don't live in Singapore), and showed total incompetence and 0 customer service. In the end, she hanged up on me. I called one month later to check the status of my refund, she did the same thing - just hanging up without even listening to me.

It is very disappointing to see this type of people in one of the best airports in the world. I'd like you to help me to make this case known to the company HR. I am sure there will be a lot of people willing to take this job, this type of behavour is just unacceptable.

Thank you,
Warm regards,

Jan 28, 2019

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