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3.0 28 Reviews

The Wet Seal Complaints Summary

14 Resolved
14 Unresolved
Our verdict: While The Wet Seal has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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The Wet Seal reviews & complaints 28

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6:50 pm EST
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The Wet Seal Bad Business Practices-Refund Policy

Like others expressing their horror stories about the company, I too had a very bad experience at Wet Seal today [protected]). Despite my thoughts on Valley View Mall in Roanoke, Va I decided to visit to get some last minute gifts for Christmas. I shopped at several stores in the mall and I entered the retailer on December 23 around noon. I picked around for a little bit in the mess and ended up purchasing two tops. I have shopped there numerous times, but have never had to return anything. Today I did. I had the items brand new still in the bag just the way they left the store accompanied with the original receipt. The girl, Donna (also the store manager) helped me with the return. After keying in the information she asked me if I wanted to exchange them or get a store credit. At first I thought "Isn't that the same thing?" then I said neither. I did not have time to shop and I just wanted my money! Rudely she said that they do not give cash refunds. I knew arguing with the girl was just going to be useless. The girl took my receipt and pointed to some initials handwritten on the receipt and said "These initials mean that the cashier informed you that there are no cash refunds" and "See? It even says it here on the receipt" "No cash refunds or credit back to credit/debit cards." I had to hold back the laughter. Did she really think I was stupid? Don't you get a receipt after you pay for something? And do you really think I would purchase something knowing that if I changed my mind about it I could not return it for a cash refund? So If you get a gift from wet seal from someone and don't get a receipt you can't even get a store credit. I didn't fuss at her for her stupidity. I calmly asked for the corporate number, the sales reps name and hers so I could express my worries to the right people, but with a refund policy like that I doubt they even care and are probably very used to customer complaints regarding the issue. I did not return the items. I'm holding on to them til I talk to corporate just in case they decide to change things up a bit. Once I got home I called some of Wet Seals competitors like Charlotte Russe, Old Navy, and Aeropostale. I even called pricier stores in the mall like Limited, Express, Macy's, and Abercrombie & Fitch. They all had normal return policies and would give refunds in the original method of payment and exchanges if you did not have the receipt. C'mon Wet Seal. Your competitors are showing some class. Even Burlington Coat Factory changed their no refund policy because they realized it was bad for business. I will never spend a dime in Wet Seal again and I will make sure to spread the word.

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tequiero
north liberty, US
Mar 05, 2011 5:11 am EST

by signing the receipt, you obviously were TOLD the return policy but you weren't paying attention

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midge87
Seattle, US
Jun 11, 2010 5:01 am EDT
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Yeeaah, nothing new for Wet Seal. More than likely the cashier asked "Do you know about our return policy?" and you, not wanting to hear her rattle it off or you weren't paying attention responded with "Uh, yeah...".
This would be your fault, not the store's or the clerk's.
Wet Seal is not the only company with this policy. The store's have started having this policy due to scam artists ripping them off.
Get over yourself, "chrystal".

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Rhett7337
Oshkosh, US
Dec 27, 2009 2:05 am EST
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I don't work for Wet Seal, and I never have. But I have to say, Chrystal, before you call someone stupid, check your own stupidity. You probably weren't listening when the return policy was explained to you. It's been this way at Wet Seal for years. It's on the receipt, and posted at the register. If you didn't take the time to listen to the associate and read your receipt, you're the stupid one. I also highly doubt you took the time to call all of those stores. Be real, here. No one is going to do that. If you did, you need a hobby. And Jessica29, before you post, you need to learn grammar skills. I don't mean to insult you, but if you're going to be on a message board, type like an adult. If you talk like that in real life, you're either 14 years old or a ditz.

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penny101
Pittsburgh, US
Aug 31, 2009 10:31 pm EDT

I have to disagree with your complaint. If I decided to open up my own business one day, I find it beautiful to know that I have the freedom to make my return policy how I please. This is America, founded on the creation of business with limited government interference. Just because other stores offer refunds, you shouldn't expect all to. And you sure shouldn't expect corporate to do anything about that. Do you really think they would have that return policy knowing people weren't going to be absolutely thrilled with it? 99% of their other customers are fine with it and those are the loyal ones that come back anyway. The return policy is posted by the register. It's on the reciept. They ask all customers if they are familiar before purchasing. I'm sorry you didn't bother to read it. Don't like it? Don't shop there. You're lucky they even offered store credit because companies have the right to deny returns in the first place.

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KCOl92
Roanoke, US
Jul 23, 2009 1:34 pm EDT

I used to work for wet seal and it was even an awful place to work, everyone there was nice to the customers face but then made fun of them right as soon as they walked out the door. I hated the enviroment, it was always negative. The girls were cool but even the dist. managers and the store managers would sit there and call customers stupid ### and [censored]s. Its just not a good enviroment for a 16 year old, personally.

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Jessica29
, US
May 29, 2009 10:13 pm EDT

omg the same thing happened to me! I bought something around christmas and they wouldn't let me get my money... so stupid. I will not buy there ever again. Hate the clothes anyways...

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8:05 am EST
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The Wet Seal Money scam

I purchased a coat with CASH at Wet Seal to give to my daughter for Christmas. After getting it home we realized that the coat would not be warm enough. Less than a week later I went to return the coat and they would not give me my money back. All they would give me was an in store credit. They have no other coat to buy. During these economically trying times I now have useless $14.35 credit and no coat for my daughter. Simply put Wet Seal has taken my money and given me nothing in return. When an individual does that it is called theft. When Wet Seal does it they call it a �return policy�. What I want is my money returned so that I can buy my daughter a winter coat.

Do not check out at Wet Seal unless you are 100% sure that you want the merchandise.

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haveagoodday
, US
May 13, 2011 7:33 pm EDT

people read the return policy it is there in black and white

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tequiero
north liberty, US
Mar 05, 2011 5:07 am EST

you shouldnt buy ANYTHING unless you're 100% sure you want it

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sherry huang
Alhambra, US
Aug 19, 2010 9:06 pm EDT

you know what, i had the exactly same experience as you did. All they offer is merchandise credit or exchange, that's fine! BUT, they even gave me a merchandise credit card with no money on it!How can they do that? I will never buy anything at Wet Seal anymore.

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Jenn L.
, US
Feb 01, 2010 8:05 pm EST

I work for them now and yea, it's ridicuous, but you are supposed to be 100% informed of the policy before even one item is scanned. It's not the store's fault that you weren't listening. 99 percent of every person I tell about the return policy ignores every word I say, so I feel no pity for you. You probably were told, you just had something more important to pay attention to...

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laurenp
Taunton, US
Jan 29, 2010 12:19 pm EST

The return policy is ridiculous. I worked for them for over a year and had atleast one complaint daily about the policy. It is a total rip off whether the customer knows about it or not.

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Rhett7337
Oshkosh, US
Dec 27, 2009 2:10 am EST
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Harry, no coat that is warm is going to cost less than 15 dollars. I'm sorry, but if you didn't check the warmth of the coat, that is your problem. If you want warm, go to Columbia or North Face. My winter coat is from Abercrombie and it's the warmest coat I've ever owned, and it cost the same as a Columbia or North Face coat. Don't pull the 'the economy is bad...' card. We all know that. That doesn't excuse over looking a store policy or complaining about them because you didn't take the time to make sure you understood everything.

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shardur
Maple Grove, US
Sep 09, 2009 12:27 pm EDT

Here's another good one. My daughter got a shirt for her birthday from Wet Seal, and the person that gave it to her had crossed out the price on the tag. Note, the tag was still attached, but just the price was crossed out. The shirt was too small, but since the price was crossed off on the tag, they refused even an in-store credit!

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stephxaniex3
King of Prussia, US
Jul 19, 2009 9:24 pm EDT

Most stores of this kind do not have an exchange/store credit only policy like this. Even Forever 21 asks you if you know their return policy without having such a ridiculous policy. They should warn you before you buy anything that you cannot return it as this is not expected for this kind of store

Lalalaur
Lalalaur
,
Jun 18, 2009 5:13 pm EDT

A lot of stores give you store credit in return, if they didn't, they wouldn't make money and they wouldn't exist. Should have read the excghane policy and checked if it was warm enough before buying it.

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smartshopper
Albany, US
Apr 30, 2009 2:29 am EDT

Shouldn't you have realized it wouldn't be warm enough before you purchased it? It's too bad you blame the company for your irresponsibility. Lesson learned: Find out return policies BEFORE you buy. Retailers vary in their policies and as a consumer, it is YOUR responsibility to ask what they are! Buyer beware.

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3:51 am EST
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The Wet Seal Return Policy, no exception for damaged mercahnidise

I have to post a complaint about this company, because I promised them that I would. I purchased a coat from Wet Seal, along with a few shirts. Later on at home, when I was ready to remove the tags, and wear the coat, I noticed that three buttons had fallen off, and were not in the bag. I suppose I could have noticed that at the store, but I was in a hurry, I had tried on one size, and put it back on the rack and grabbed the next size up, I never thought anything of it. I took it back within a week, with the original reciept, and they would only grant store credit. I didn't want anything else except the coat, which they didn't have in my size anymore, so I expected my money back. I was told they give store credit from now on, no refunds, because too many people buy items, wear them, and return them. I certainly don't, and I would look pretty stupid in a damaged new coat with no buttons, so I figured thats not my fault as a customer. I told her I was not mad at her, but I am mad, and that there was no explaination or justifying on her part that was going to make it right, infact I told her they really don't pay her enough to defend them anyway, much less have to endure the complaints they must recieve, the employees agreed with that, and gave me the corporate number, I asked how many situations are resolved by actually calling it, and she said most people just don't come back. I have to take the time to call them, I don't think that is right either, I have to use my own valuable time up on the phone to explain why I think I deserve my money back after being sold defective merchandise. The employ also said that most stores would also be adopting this policy of no refunds soon, because of some peoples habits of buying, wearing, and returning. I told her I seriously doubt that, but if it does happen, I will learn to sew my own clothes before I will deal with being treated like a niaeve thirteen year old, instead of an indvidual consumer. Wet Seal is described as a teenage clothing store on the web, so that may be a part of why they think they can get by with it. I will probably sew new buttons on the coat, ones that won't fall off, or donate it to a good cause, or mabe both, since I bought another coat some place else already. I will also email everyone I know, and ask them to email everyone they know as well, since I also promised them I would let everyone know how much they love their customers. Its not all about the money, or the coat, all though I'm out both, more the principle. I hope the fifty bucks was worth it to them.

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minet123
, US
Aug 26, 2016 7:42 am EDT

I recently purchased clothing items for my daughter from Wet Seal in advance of her visit (I spent $456). Some of the items were not suitable because a) it had a tighter fit than the other items even though it was the same size; b) it didn't look like the picture; c) the quality of the material was unacceptable. Several attempts to get someone on the phone failed miserably--it is IMPOSSIBLE to get anyone on the telephone or through e-mail at Wet Seal. When I finally decided to go to a Wet Seal store in my city because I assumed there will be a real person to talk to rather than a dead-end machine, I got the most horrendous customer service in the world. Moreover, I was told that 21 days have passed since the purchase and therefore THE COMPUTER SAYS I have reached a dead-end again. I cannot change the items for a bigger size, I cannot get a refund, I cannot get in store credit. After getting the COMPUTER instructions, the sales person just moved on to the next customer. Not sorry we cannot help you, not here is someone you can contact, nothing! It seems to me Wet Seal makes a habit from getting customers into dead-ends after a purchase: on the phone, online, and in the store. This way they can ensure that every sale is final, regardless of what the customer actually gets. The lesson I've learned is NEVER EVER to shop at Wet Seal again and NEVER EVER to let anyone I know go through the same hassles and waste of money.

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Cheryl from IN
, US
Feb 07, 2014 9:31 am EST
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I too had a similar experience as many of you. I purchased boots for my daughter for Christmas. They didn't fit. I took her with me to exchange them the week after Christmas. They didn't have any in her size. They refused to check other stores. Of course, no refund.
I purchased them on Black Friday and was NOT told about the return policy or I would not have purchased the boots. When my daughter and I went to the store to return them, the manager was extremely rude and basically told me to take the merchandise credit and leave her store. I was not being loud or rude. Just explaining that I was not informed of their crazy policy.
I did call corporate and the regional manager called me back. She apologized that I was treated so rudely but refused to give me my money back.
That was the first and last time I will ever shop at Wet Seal. I still have the merchandise credit. I've tried to give it away to some friends but they won't shop there either because of the return policy.

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Gloria Chesbro
Fair Oaks, US
May 29, 2013 8:39 pm EDT

A young friend of mine, petite, size 10 was shopping at Wet Seal today-Sunrise Mall-Sacramento area. She was basically told that she didn't fit the Wet Seal image, and was
Pressured to leave, BY A 'MANAGER'! I am disgusted by this Abercrombie and Fitch elitism. Who ever would let their teenage girls shop at this appalling place needs to have their priorities questioned. I'm a 6th grade teacher, I'm turning this into a teachable moment. I'm telling as many parents and students as I can...this is just wrong!

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jlf89
Clearfield, US
Feb 05, 2013 11:50 am EST

That went way better than I expected. I called and told them one of my items from an online order was damaged and they are sending me another one, and the price is cheaper now then it was 3 weeks ago so I am getting a few bucks back. Shipping of the replacement waswaived, and I don't have to send back the cardigan that was damaged they said to discard it and I'll get a refund. Which is the way it should be if the item comes defective. But definitely THOROUGHLY INSPECT things over in the store before buying, because they won't give you your money back even if you bought it in the store and took it home and found it defective at home. I got a tweed double breasted coat that was starting to rip in the shoulder/scapula seam before I bought it and didn't notice until I brought it home and a button fell off the first time I wore it, and they wouldn't take it back and didn't have anymore left in my size. I took all the buttons off and sewed them again like previous commenter, but the whole coat fell apart in like 2 months. Poor quality but it was cheap.

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jlf89
Clearfield, US
Feb 05, 2013 11:29 am EST

They have only been doing this for about the past 4 years, so it's fairly new. I shopped there a lot before and was caught off-guard when they explained the new return policy to me one day when I was about to ring up something after it was in effect. I was like wait, I can't get my money back? And they said no, so I didn't buy the item, because the pants were something similar to what Delias had but was out of in my size, and since it wasn't exactly what I wanted, wasn't sure I wanted to hang on it. Their loss. The company is so stingy that most of their clearance is final sale and they make you initial the bottom of the receipt acknowledging that they told you so. I just ordered online from them and a sweater cardigan came with a hole in it and a line going down through the fabric so I am going to try and exchange it for another one and not pay for shipping because I don't like wasting my average American money on defective products. I will get back to you on my experience.

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Never shop for gifts at wet seal
Hollywood, US
Dec 26, 2012 5:27 pm EST

I used to shop there every Christmas for my daugters. I spend over 300 dollars at times in the store. This christmas I bought them shorts that were to small. When I went back to the store to exchanged them they did not have a larger size. I lost the receipt . They would not let me exchanged them for another item that was the same price. It is not worth buying any gifts from there. I will never shop again there. The said they would not grant me an even exchange because it would throw off thier inventory. i guess there inventory is more important then losing a costomer. Be very careful when you buy gifts in this store.

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mebs0910
Dover, US
Aug 29, 2012 8:10 am EDT
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Wet Seal's EXCHANGE policy has been like that for YEARS! Not only that, it is posted on the front counters, the bottom of the receipt and we tell you about it BEFORE we finish ringing you up and initial the bottom of the receipt to verify that you were told. For those customers that are on their phone or chatting with friends or family in the line while the cashier is trying to tell you is your fault! When we ask if you are familiar with the exchange policy and you say yes and you don't give us the opportunity to explain it then you are saying that you know the exchange policy! If you try to bring something back and said that you know it that's on you. Like I said, it is posted on all of the counters and the bottom of your receipt. Don't just ASSUME that you can get your money back just b/c other stores do. Wet Seal is not other stores, it's Wet Seal! All stored are different. This is 2012 and a lot of stores are starting to change their policy's. Look at it from the other side...pretend you're the business owner, would you want to lose any money? And if you have ever worked retail then you should understand! I think that instead of drafting people into the military they should be drafted into retail!

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WET SEAL NO CUSTOMER SERVICE SKILLS
OKOK, US
Mar 20, 2011 1:45 am EDT
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I purchased a belt at Wet Seal in the mall and upon purchasing the cashier went over what was final sale (jewelry, Lingerie, swimwear, compact discs, clearance and sale items) my belt is none on that list and is not sale or clearance . I asked her what about this belt? she said exchange or store credit only. So i proceeded to checkout. The next day I decided to exchange the medium size belt for a Large . I waited in line for 30minutes since there was only one cashier (the same one from the day before). When it was finally my turn in line I said I'm here to exchange this medium size belt for a Large size and it still was in brand new condition with the tags attached and the receipt. she looked over to the other cashier and asked "can we do exchanges on belts?" i'm thinking why would you tell me i could yesterday and now act like you don't know your own policy? so she said yeah just get the one your going to exchange it for but it has to be the same style. I get the exact same one just a size Large, the line was long and she kept taking the next and the next customer ignoring me waiting on the side of the line so i jumped the line for when the next cashier (the one she asked about the exchange) and she was really rude and said "final sale on accessories" I said o.k I understand that but she ( the one next to her) told me yesterday and just now that I could so make up your minds.So she says in an attitude " I'll do an exchange but just this once!" then I said o.k thank you and I'll never shop here again. She didn't do the exchange because the size Large had a different upc bar code number from the medium size one . Me working retail all my life I can tell you that of course it's not going to match because each size has its own bar code upc number. To make a long story short IF ACCESSORIES ARE FINAL SALE THEN IT NEEDS TO BE STATED THAT WAY IN THE RECEIPT BECAUSE MY RECEIPT DOES NOT MENTION FINAL SALES FOR BELTS, ACCESSORIES, OR EVEN ETC. THE STORE DOES NOT WANT YOU TO BE ABLE TO RETURN OR EXCHANGE ANYTHING. ONCE YOU PAY THAT'S PRETTY MUCH IT DON'T RETURN WITH THE ITEM. AND ANYBODY CAN TRY AND SAY THAT I'M IN THE WRONG BUT AS A NEW WET SEAL CUSTOMER AND NEVER AGAIN WET SEAL CUSTOMER THERE RECEIPT STATES THIS : NO CASH REFUNDS OR CREDIT BACK TO CREDIT/DEBIT CARDS. UNWORN, UNWASHED, UNDAMAGED MERCHANDISE WITH TAGS ATTACHED, PRESENTED ON OR BEFORE (DATE) WITH ORIGINAL GIFT RECEIPT MAY BE ACCEPTED FOR EXCHANGE OR MERCHANDISE CREDIT. JEWELRY, LINGERIE, SWIMWEAR, COMPACT DISCS, CLEARANCE MERCHANDISE SALES ARE FINAL AND WILL NOT BE ACCEPTED FOR EXCHANGE OR MERCHANDISE CREDIT. VALID PHOTO ID IS REQUIRED FOR ALL RETURNS AND EXCHANGES. WET SEAL RESERVES THE RIGHT TO LIMIT THE NUMBER OF RETURNS, EXCEPTS AS PROVIDED BY APPLICABLE LAW.

THEY PRETTY THINK THAT BELTS ARE JEWELRY OR LINGERIE THAT OR THEY LIMITED ME TO NONE FOR ANY EXCHANGES OR STORE CREDIT .AFTER CALLING A DIFFERENT STORE AND TALKING TO CUSTOMER SERVICE CORPORATE AND DISTRICT MANAGER NO ONE CARED TO DO ANYTHING NOT EVEN TO FIX THEIR POLICY WRITING SO THAT IT DOESN'T HAPPEN TO SOMEONE ELSE. DON'T SHOP AT THESE STINGY CHEAP PLACES WITH NO CUSTOMER SERVICE. I HAVE BETTER EXPERIENCE SHOPPING AT PLACES LIKE TARGET, MACY, FOREVER21 ETC.

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Yeelee
Clackamas, US
Sep 23, 2010 4:23 pm EDT

Stores have their own return policies and before purchasing customers should of checked the policies out. Customers loose their privileges of returning any items without anything because of customers who buy clothings and wearing them and returning them. It's the customers' lost of privilege. I believe most people have done that before. Probably Wet Seal did not want to sell any damaged merchandise, but when people try it on in the fitting room, the clothings loose buttons or it may get ripped. If there is no one who reports that then the employees put it back on the rack. Therefore it's not really Wet Seal's fault, but customers' because they try on clothings and damage the cloth. Customers should ask for the store policies and stop thinking that the store is trying to rip the customer off or stores are selling damaged merchandise.

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georgiapeaches7676
Athens, US
May 03, 2010 10:32 am EDT

Rhett...seriously? Did YOU actually read before commenting? She did not want to return the shirts. It was only the DEFECTIVE jacket. She said she didn't want anything except the coat in exchange and they did not have her size.

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11:09 am EDT

The Wet Seal The Staff

I went to the wetseal store on a wedsday night. When I walked in there were 3 girls working doing things around the store. (This was about 630 pm) When I was all set to pay there was no line I went stright to the cashiers desk where there was "the MANEGER" having an extreamly loud conversation on the phone didnt even bother to tell me that she was too busy to cash me out. Instead yelled across the store to another girl who was fixing cloths on one of the tables to come cash me out. That was extremly rude and bad manegment. Then I had to come back the next night because one of the sweaters I bought didnt fit so I went back to get a smaller size. The 2nd day I went was around the same time when I got off from work, the same maneger was there at the cashier station with another staff member. When I came up to try and exchange the sweater they starting arguing about who was goin to help me! If they need to argue about doing there job then MAYBE THEY SHOULDNT BE WORKING THERE! I will NEVER comeback to this store it is POORLY staffed!

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Update by Tatyana
Oct 17, 2008 11:09 am EDT

I went to the wetseal store on a wedsday night. When I walked in there were 3 girls working doing things around the store. (This was about 630 pm) When I was all set to pay there was no line I went stright to the cashiers desk where there was "the MANEGER" having an extreamly loud conversation on the phone didnt even bother to tell me that she was too busy to cash me out. Instead yelled across the store to another girl who was fixing cloths on one of the tables to come cash me out. That was extremly rude and bad manegment. Then I had to come back the next night because one of the sweaters I bought didnt fit so I went back to get a smaller size. The 2nd day I went was around the same time when I got off from work, the same maneger was there at the cashier station with another staff member. When I came up to try and exchange the sweater they starting arguing about who was goin to help me! If they need to argue about doing there job then MAYBE THEY SHOULDNT BE WORKING THERE! I will NEVER comeback to this store it is POORLY staffed!

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laurenp
Taunton, US
Jan 29, 2010 12:14 pm EST

I agree! I used to work at wet seal and ended up quitting due to the poor management. They made me do everything for them while they stood there making personal phone calls and hanging around the store with their friends that would come in to visit. Horrible company to work for!

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Kimda1ne2envy
3004 mace ave, US
Dec 27, 2008 1:01 pm EST

Wet seal is a bunch of rip offs.. The clothing is not that great with improper fits. Do not shop their after Christmas sale buy 2 and get one for a penny. I shopped that sale and bought 50 dollars worth of merchandise and got one tunic top for a penny. I am normally a large so i did not bother to try it on. When i got home i could not get the top on at all...because it clearly was not a large. my friend who is a small was able to fit it. when i was at the store the girl at the register did not open her damn mouth to say the return policy for that sales are all sales are final. She took my money gladly but couldn't even open her mouth to say hi. I didn't even want my money back i just wanted a top that fits. I don't care if i bought it for the price of a penny. What can i honestly do with a top that doesn't fit. I called another store to see if i could just get a bigger size and was denied. i was told that they were suppose to tell me the return policy and signage was supposed to be at the register. When i called the store i bought it from i asked to speak with a manager. they wouldn't let me ... when i did i asked her where her signage was for the sale next to the register stating that all sales where final...she said i have no clue i wasn't here yesterday but i made sure they were up for today. how are u the store manager and have no clue. i am going to take the mater up to the cooperate office and see what happens...but wet seal just lost me as a customer!

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3:27 pm EDT

The Wet Seal BEWARE OF NEW RETURN/EXCHANGE POLICY

I was a big fan of WetSeal, and would spend up to &175.00 a month in merchandise from them until I made my last purchase online. I have never had any problems with them before, either with their policies or merchandise. I ordered a pair of skinny pants and a few tops, but when I received the pants the size was too small and the tops were unflattering. So I tried to exchange the items at a local store. Once I got there and tried on some other items I was going to exchange them, for I was told by one of their employees that they wouldn't do exchanges or refunds on items older than 21 days. I was completely shocked and wasn't sure what she was talking about since I had my receipt, the items still had the tags on them, and I shop there often. I am now stuck with $60.00 worth of stuff that's of no use to me, and I will say that I will never order or buy from this company again! Obviously they changed their return policy because the economy is bad and they probably aren't doing too well with their revenues.

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Christy
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Nov 05, 2008 9:48 pm EST

You should have read their return policy first before you buy I think, to avoid surprises and disappointments. If I am the owner, I would accept your return because you are a well worth customer, too bad that they are loosing your purchases.

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9:29 am EDT

The Wet Seal return policy

I bought two bras at this store for my daughter and they did not fit right so a few days later with the tags still on and in the bag I brought the items along with my receipt and attempted to return them and have the items credited to my account. I was told they did not refund bras and that it was written on the bottom of the receipt which it's not. Then the next manager I spoke with said I should have been told when checking out about the return policy which I was not told. There are NO signs in the stating anything about this policy and still they could do nothing and I"m just out this money. I was willing to accept any type of exchange to no avail I was given the 1 -8000 corporate office # which is just a bunch of recordings after a 25 min. wait of loud music only to be told to leave a message. So I called again asked the person working the front desk for a number of anyone working the customer complaint dept. and I was told she was not allowed to give out that type of information so what does that tell a person! This in no way is customer service!Trust Me I'll keep trying to resolve this problem ...

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LOYALTY
, US
Sep 11, 2011 7:10 pm EDT

WETSEAL IN MAPLEWOOD, MN HAVE BAD CUSTOMER SERVICE THEY DONT GREET THERE CUSTOMER AND WHEN YOUR WONDERING AROUND LOOKING AT CLOTHES THEN THEY GONNA SAY MAY I HELP U FIND SOMETHING OR PROMOTE THERE SPECIAL GOING ON STUPID WORKER ESPECIALLY WHEN MANAGEMENT IS ON THE FLOOR TOO THEY DON'T EVEN ATTEMP TO TO GREET THERE CUSTOMER. ALL THEY DO IS WATCH YOUR EVERY MOVE LIKE A PREDATOR WAITING TO BE EATEN. WILL NOT SHOP HERE AGAIN RECKLESS CLOTHES AND OVER PRICED THERE SHIRT I CAN GET MORE SHIRT AT FORVER 21 WITH THE PRICE THEY PUT ON A SHIRT AT WETSEAL.

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Lindsay Waters
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Nov 13, 2008 1:48 am EST

Are you serious? Honestly, how many stores really take back lingerie items? I work at a Wet Seal store and it is CLEARLY stated on the bottom of the reciept that the company does not exchange, refund, or issue credit memos on panties, swim wear, or lingerie. This was from a new return policy that was put into action the first week in August 2008. The reciepts are automatically printed with this. And you must keep in mind that these employees that work in these stores are only following company policy, because if we violate the policy, we could very well be terminated! And I will not lose my job over an irate customer. We have fitting rooms for a reason.

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Scott
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Sep 30, 2008 2:06 pm EDT

Worse return policy I've ever seen. No refunds or credit back to credit cards. Exchange or store credit only. I bought my daughter a long sleeve shirt. She took off the tag and put the shirt on before going to school when she noticed one sleeve was about 4 inches shorter that the other. She takes the shirt off and changes clothes. We cannot find the tag now but have the receipt. I cannot exchange an obviously defective shirt because of the tag missing. I must call corporate office. 4 days later and I've still haven't talked to anyone that can help me. My last options coming up are filing a complaint with the BBB or filing a dispute on my VISA for defective merchandise.

Their return policy is not stated anywhere except on the receipt after you purchase. Talk about deceptive practices!

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Nina
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Sep 24, 2008 10:11 pm EDT

i buy all my apparel off Shopyop
go to http://www.shopyop.com
and OMG there they are for ANY occasion.

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drwhovian
, US
Sep 09, 2008 9:47 am EDT

I don't know what state you are in, but in New York, state health code bars stores from accepting bra and pantie returns, due to health regulations--this may also apply to swimwear, but I'm not sure about that, as I never sold swimwear--but I had a flea market stall for about four or five years, and one year bought a box at auction, that contained new bras and ladies underwear, and found out that I could not accept returns, once the purchaser tried them on, as it was against the law to re-sell them.

Your state may have a similar health code policy and the shop may only be following the law. Chances are the clerk may not have known WHY they can't accept the items back, but the manager should have told you.

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3:39 am EDT
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The Wet Seal Rude employees

So, I decided to buy three pairs of jeans off of Wet Seal's online store. I was extremely excited to receive the jeans. They arrived, and I opened the package to find that there were only two pairs of jeans. I wasn't charged for it, but I was a bit annoyed that I had been waiting a while to get the jeans. However, I tried on the other two I had ordered. They were a bit tight, and I decided I needed a size larger. I folded them up and put them back in the packaging.

A few days later, I went to a local mall to exchange my jeans. I walked into the store, asked if I could exchange my jeans for store credit (because I found they didn't have the jeans I had ordered) and the girl behind the counter said yes, and told me to look around to decide what I wanted to buy with the store credit.

I found a pair of jeans and two shirts that I wanted, and returned to the counter. The girl who had been previously waiting on me was gone, and another one took her place. I walked up and gave her the jeans I was exchanging. She gave me a few dirty looks, but I'm used to it, being constantly judged, because I'm a teenager. She was ringing up one of the pairs of jeans I was returning and she ripped the tag off. I figured this was just the procedure or something, as I had never bought from the store before.

She then proceeded to ring up the other pair of jeans, and then noticed that the tag was missing on the first pair of jeans. I told her she had ripped the tag off, and there definitely was a tag on the jeans. She then denied the fact that there was a tag, insisting she hadn't scanned the jeans in yet. My friend and I both told her that she had in fact scanned the jeans in.

She looked at the floor and found the tag. I breathed a sigh of relief, figuring she would realize that SHE had been the one who had ripped the tag off. However, she proceeded to tell me, in an incredibly rude tone, that I must have done something to the tag, and therefore I had worn the jeans. I told her that maybe the tag was loose and came off when she had pulled on it, and she just kept denying it and accusing me of wearing the jeans and then returning them. I obviously hadn't worn them because the jeans did NOT fit. She told me the jeans were wrinkled, and I explained that that was because they were folded in the bag. She wouldn't have it, though. She shoved the jeans at me and gave me a very sarcastic 'Sorry' and gave me my other exchange and then called the next customer. Needless to say, I will not be shopping there ever again.

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lena
,
Oct 12, 2008 6:02 pm EDT

I bought a pair of jeans at the Wetseal in Corpus Christi TX at the La Palmera Mall. I admit I was in a big hurry and didnt bother to try them on because i had never had problems with that store in my life. Well the clerk rang up the jeans and I had left. I went home after a long day to try them on and they did not fit me at all. So i kept the receipt and never tore the tag off. The next day i go to return the jeans because i could not find anything that fit me in the store, so i tried to return them. The clerks were being very RUDE to mee and told me i could not get my money back because the return policy had changed. I read over my reciept and there was nothing stating about a new return policy so i told the clerk to show me where its at. Instead of helping me look over the receipt very rudly she said " UGH! ITS IN THE BACK OF YOUR RECIEPT!" I turned the reciept over and it was blank and i told her. I told her "since its not on my reciept can i go ahead and return them?" She told me NO! that i have to follow the new RETURN POLICY because its on the new reciepts. My reciept was only a day old and none of the clerks told me that it was going to change within a day i even asked when I purchased the pants "If they do not workout can I return them?..the girls answer was Yes! I would of thought they would of still honored it because i had no clue it was going to change and nothing about the new policy was on my reciept . I will never shop at Wetseal again. Very ridiculous return policy and very rude people!

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mary75
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Sep 19, 2008 10:31 pm EDT

wet seal is the worst store, rude people work for them. the quality is terrible too. they are butchers with brutal ki

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mary75
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Sep 19, 2008 10:30 pm EDT

wet seal is the worst store, rude people work for them. the quality is terrible too. they are butchers with brutal killing of animals.

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7:11 am EDT
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The Wet Seal You pay for a discount card and they send you an expired one and then ignore you.

On May 1st I placed an order with WetSeal.com for several tops and items. I was offered a "Seal Deal" card at check out. This discount card would supposedly save me money on future purchases. I bought the card for $20. About a week later I received my order which included the discount card. A few days later, I decided to go to their site and see if they had anything new that I would like, and I found a few items to purchase. When I got to the check out, it told me the Seal Deal card I had was EXPIRED and to please purchase a new one. Since I had just purchased the card and it was the first time I had used it, I found this to be a serious mistake, so I contacted Wet Seal customer service immediately. I was told that they would look into it. Well it is now June 7th, and after a month and MANY, MANY emails, they still keep telling me they are "looking into it". I have tried a few times during this fiasco to use the card, but every single time it tells me the card is no good. In other words, Wet Seal SOLD ME AN EXPIRED DISCOUNT CARD. And they REFUSE to make good on it. I have filed a compliant with the BBB and am going to file a complaint on Monday morning with the Attorney general's Office. This is FRAUD. You cannot sell someone an expired discount card. I used to always buy from Wet Seal too and now they have lost a good customer because they refuse to fix their mistake. I would like to warn others out there to NOT BUY THEIR SEAL DEAL DISCOUNT CARD! What happened to me could easily happen to you...you pay for a discount card and they send you an expired one and then ignore you.

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Sandraco05
, US
Oct 27, 2018 8:52 pm EDT

I HAVE A GIFT CARD THAT DDINT GET A CHANCE TO USE BEFORE IT CLOSED DOWN.. HOW CAN I GET MY MONEY BACK?
My contact info is [protected]
Sandraco05@aol.com
My name is Sandra Aguilar

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Sheena
, US
Jan 27, 2009 7:38 pm EST

Omg I have similar problems with their serivce too! I had renewed my card back in november 2008 for $20! When I used it a couple days later, they said it was expired, but the girl was nice enough to give me the discount anyways. She even called the store where I had renewed it to see if I was in the system, but they said that it wasn't. So, I called customer service a couple days later to explain what happened. The lady told me that it probably took a few days for it to show because her system is saying that my card doesn't expire until November 2009. So, I tossed the receipt aside and didn't think anything of it. Anyways, the next time I used it again, same problem, still expired. The girl called customer service for me and this time, they told me that it's showing that I never renewed it. I had to explain all over again and at this point I am pissed because I don't remember where I left the damn receipt! The girl asked for my email. She emailed me asking if I remember the date I renewed it. I emailed back explaining the whole ordeal ALL OVER AGAIN and still haven't receive a freakin' reply! I called customer service like 2 or 3 times a few weeks after sending out the email and each time, they tell that "we'll look into it and call you back." I didn't trust them emailing me so gave my phone number and had asked them to leave a msg because I might not be able to pick up. I wasn't surprised that they never called. So, I called back a few days ago and demanded a refund because I done dealing that whole ###. The guy told me that sees 2 cards under my name and they probably reactivated the wrong card when I renewed it. He said that it shouldn't expired 'til July 2009. HELLO! The card should last ONE year not 8 months! Plus, I haven't had the other card since 2 or 3 years ago! He said that the only I can get a refund is to go back to the store I renewed. SOOO, I went 2 days later on a Sunday and the manager said that I have to wait 'til a weekday so she can call customer service to see what she can do for me because it's not letting do a refund since it's not an actual item or something. It is now January 2009 and they finally told me that have 2 options: I can either mail in my card so they mail out a check OR I can let them extend my expiration date 'til November 2009. I chose to extend because I didn't want send in the damn card and not get my money back. At least, this other option will allow me to have physical evidence that I own that card. I can't trust them on sending me back my money after all that ### I had to put up with the last few months with their service! DON'T SHOP AT WET SEAL!

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caren
Springfield, US
Dec 07, 2008 3:58 am EST

They are truly an awful place to deal with once they have your money.

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Bea
,
Aug 02, 2008 9:51 am EDT

This is totally CORRECT. I came upon this article cause I was looking for news about some website glitche or something. I just bought a card and it says its expired and I just figured it was the website or something, but I see now this is a BIG problem and I am truly upset. I spend LOTS of my money at wetseal and I think I deserve to get what I pay for. Whats that BBB site? Im sending in my complaint!

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