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Westpac / unable to process chargeback

Palmyra, Perth Metro Area, Western Australia, Australia Review updated:
Contact information:
Phone: 0422278705

I transacted a purchase from Dealboard.com which I did not receive. After investigation PayPal could not assist due to being over their 45 day policy, they advised to contact bank and request a chargeback. The bank did not know initially what his was and then proceeded to inform me they could not put in a request for a chargeback.
On everything I have read about chargebacks the bank should put this in for me without question.
Wish to complain about Westpac for not processing chargeback and for Deal board in not supplying the goods in the first place.

Ay
Mar 10, 2013
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Comments

  • Co
      Jun 25, 2013

    I too have a Westpac Card and unfortunately found myself in the position of having to initiate my 1st charge-back.
    Upon ringing the Cards Customer Service number located on the back of my card the staff at Westpac handled my request with the utmost proficiency and professionalism.
    Within days I received a proforma template to complete and return if I so wanted to or advice on how to write my own letter.
    I found Westpac staff made the process very simple

    0 Votes

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