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Westinghouse Electric Corporation / white-westinghouse clothes washing machine

1 Istanbul, Turkey

Purchased clothes washing machine in Feb 2015
Ex Turkey local agent Ocean Trading
Type wlce07g .
Machine suddenly smoked .
Local service were called
They replace main board and still not work for no apparent reason...they are poor technicians
Poor standard .
They just recommended a new purchase and I have to pay again
They claimed their maching life time only 2 years mac
Appreciate your communications and support

  • Updated by Esmat Fawzy, Jan 29, 2018

    Westinghouse Electric Company

    Esmat Fawzy
    Hi there,
    I am currently facing a real issue with the Westinghouse agent in Egypt..Ocean Trading is his commercial name .
    Purchased clothes washing machine
    Made in Turkey distributed locally by Ocean Trading
    Purchase date is Feb 2015...
    The machine stopped suddenly and the service group of local agent were called for assistance last December
    No results till to date..
    Extremely poor service provided and poor assessment to the while situation by service and customer care ...
    They recommended a new machine to be purchased instead of repair ...since they believe that Westinghouse are short term appliances lifetime is max three years then cost exceeding the price of new machine .. I am a retired manager have little stuff for washing not a family ...
    Poor communication with staff in this agent reflecting no field experience...the first machine can be used as spare stock for a new one for potential tech.issues...Can't believe this is the policy of Westinghouse...!!!
    Please help me to sort this out .
    My email
    Esmat Fawzy
    Machine type: WLCE07GFCWT1
    11 minutes ago

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Jan 29, 2018

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