We are a long standing retailer in Consumer Electronics...Audio Video Industry. We began selling Westinghouse TV's years ago...as we began to have failures well in excess of the industry standard, we scaled back our purchases. We had to focus on helping our customers with the failures, returns and replacements...
Now, 10.29.2008, we are at wits end. They have PROMISED us that the last TV we sent back in March of this year would be replaced or credited to our account. They also promised that they would issue a RA number for yet another TV for the same problem. That began on August 4th, 2008. We are still waiting.
I have made dozens of calls to the supplier's Regional Sales Manager, Mike Denn on his cell and home office number since then...he has NEVER called me back. Customer Service has been no help, I emailed the corp office again today...
The dates of the calls I have noted are as follows this year...
I have the phone records to prove it...
THIS HAS TO BE ILLEGAL. I CANNOT BELIEVE THAT A MANUFACTURER OPERATES THIS WAY IN THE US. WE NEED HELP...
WE HAVE THE RA NUMBER, THE MODEL NUMBERS AND SERIAL NUMBERS...
THE REGIONAL SALES MANAGER CONTACT NUMBER IS
COPRPORATE OFFICE NUMBER IS: