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Westinghouse digital electronics / HDTV

United States Review updated:
5
Here is my ongoing saga of attempting to simply get my WDE HDTV I bought a year ago replaced after a vertical line appeared on screen, along with an extended warranty that was also purchased.



Hello Brian,

I do understand your frustration, and I apologize. Unfortunately, we
can only report to you the information which we are given, and until we
are given notice from our corporate office, now that the matter has been
escelated to them, we will not have any new information until they
respond. I do agree with you, you should have your television.
Generally, the time frame that I give for our RMA process is 7-10
business days, which you are obviously beyond. But again, we can only
report the information that we have in our system, and until that system
is updated, I will not have any new information to offer.


If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.

-John L, Westinghouse Digital Support Staff


Original Message Follows:
------------------------
WDE,
So please answer this question for me, once a "technician has decided
to ship a replacement instead of repairing the tv", and then Im notified
to call back for a tracking # in 5-7 working days and there is no #
issued yet, and I'm told to check back in an additional 5-7 and there is
still no tracking # yet, then told to give my original tracking # from
the tv I shipped to you so you can have "status request" filed and call
back in yet another 5-7 working days to see what the "status request"
has reported. SO...what will be my result in this stage of the
"process" once I call back in the end of the 5-7 working days since the
"status request" had been originally filed? What I want to know, is that
the determination has been made by your technician on November 15th,
2008 to send a replacement unit to me, when am I going to receive it?
Brian Haas
RMA# 40013640CU
_____
From: Westinghouse Digital Support <westinghouse@microdyne.com>
To: brian haas <brn_haas@yahoo.com>
Sent: Wednesday, December 3, 2008 4:27:03 PM
Subject: Re: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM420223V46522L0KM)
Hello Brian,
Thank you for your inquiry.
We apologize for any inconvenience in waiting for our response, but
below is what I can suggest to move forward.
I have just opened your case, and I am not seeing any new information
from the last time. I can see that there has been a status request
filed. But unfortunately, until they respond back, I cannot give you
any new information. I apologize for the delay and frustration.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-John L, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
I was wondering if you have a tracking # for the replacement unit that
is to ship out. Clearly it has been more than the 5-7 working days I
was told via phone on the 17th of November. I was told to call back or
check with WDE after 5 - 7 working days from the 17th and that you
should be able to give me a tracking # on the replacement unit
authorized as per the attachment. Surely this replacement unit should be
on its way by now!
Brian Haas
_____
From: Westinghouse Digital Support < westinghouse@microdyne.com
<mailto:westinghouse@microdyne.com> >
To: brian haas < brn_haas@yahoo.com <mailto:brn_haas@yahoo.com> >
Sent: Saturday, November 15, 2008 2:39:48 PM
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM412394V84783L0KM)
Hello Brian,
Thank you for your inquiry.
We apologize for any inconvenience in waiting for our response.
I checked on your RMA in our system and I see that it was logged into
our system and the technician has decided to ship you a replacement
instead of repairing your TV. Though it has not entered processing yet,
which is the last step, it takes before shipping back to you.
If you have any further questions or if you would like further updates
at a later date, you may contact us through email, or by calling us
toll-free at [protected], between 9am and 9pm Eastern Standard Time,
Monday through Saturday. One of our technicians will assist you.
-John, Westinghouse Digital Support Staff
0

Comments

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Bo
  12th of Feb, 2009
Agree Disagree 0 Votes
Having difficulty with a 14" digital photo frame (DPF 1411) purchased January, 2009.

Didn't read CF card; didn't read USB flash drive.

Received RMA and returned it (cost me $45.00).

After a month or so, I received another frame from them - don't know if it was the original or a replacement - no info about frame, no indication they did anything to fix the problem.. Still doesn't read a CF card OR USB flash drive. Sent two email messages detailing the problem. A week has passed - still no response.

The blogs on Westinghouse reviews are AWFUL!!! I learned my lesson. Always check the brand name blogs/reviews before buying.

I'm dissatisfied and recommend AGAINST buying any Westinghouse product.

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Westinghouse Electric Corporation Logo Westinghouse Electric Corporation
Customer Service
Overall Satisfaction Rating

60 Reviews
20 Stanwix Street
Pittsburgh
PA
United States - 15222
+1 866 442 7873
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