Westin Kierland Villas Scottsdale AZ
Westin Vacation Services
Starwood Preferred Guest
HUGE RIP-OFF!!! Buyer Beware of the “Alluring Vacation Getaway” being offered by the Starwood Hotel Chain’s Westin Kierland Villas in Scottsdale, AZ. Unfortunately for me I had the miss-fortune to stay at a Starwood hotel in Boston last fall. The front desk personnel offered to sign me up for an SPG – Starwood Preferred Guest program. That’s how they got my personal information and email account. Later I received the BOGUS offer of the “exclusive” 5-day stay at the Westin Kierland – “As a Starwood Preferred Guest you are invite to book a specially priced vacation package”. I thought “great” this is the perfect opportunity for my wife and I to celebrate or up-coming 25th wedding anniversary. Wow, was I WRONG!!!
“Book your prepaid Westin Vacation today” “Your upcoming Westin vacation just got better. You are invited to save $100* when you book your vacation dates today and travel before December 15, 2011”
THAT’s the email I received on Sept. 20th from Starwood Preferred Guest. TURNS-OUT, it was another BOGUS offer. You know the SCAM, when I called to reserve my December celebration vacation I was told the “offer” was sent out by “mistake” by their marketing department and would not be honored. Make matters worse, I was told there was “no availability” at the Westin Kierland for the rest of the year; even though a check on Expedia.com indicated the property has availability and was accepting reservation for December. Leave it too these rip-off artist to ruin our plans for what should be a fun and exciting opportunity to celebrate or love and marriage milestone.
Don’t bother to solicit Starwood Hotel’s excommunication’s Customer Service. Here’s their reply “we (Starwood Preferred Guest) are unable to assist you with Starwood Vacation Ownership related inquiries”. This is SO BOGUS!!! They use your personal information to “bait” you into their SCAM and then minimize their relationship with the vacation property.
Bottom line is they have ripped-me-off for my vacation deposit, ruined our anniversary plans, and offered “BOGUS” “MISTAKE” offers, AND could not have been more indifferent to my emails seeking assistance in making-things-right. I TRULY REGRET THAT STARWOOD HOTEL RECEPCITIONIST IN BOSTON OFFER TO SIGN ME UP AS A STARWOOD PREFERRED GUEST; MIGHT HAVE WELL SIGNED ME UP TO THE STARWOOD “CHUMP-CLUB VIP (Very Indifferent Program)”