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1.9 346 Reviews

Western Union Complaints Summary

76 Resolved
269 Unresolved
Our verdict: When using services from Western Union with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Western Union reviews & complaints 346

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ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Union online fraud by western union money transfer

Recently i had transferred some money to my parents in India by Western Union Online Money Transfer on 6th of Dec. On 8th of Dec, I received one mail from Western Union saying that the money was picked up, though my parents never picked up the money.

I tried calling up the customer care but in vain as they had no idea of what is going on. They gave me an email id (uk.customer AT westernunion.co.uk) to which i mailed my complaint. But I have not received any response from them also till date.

I dont know how to get my money back.

All i can say is that dont trust the Western Union money transfer. Chances are your money will never reach the intended destination.

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AprilOcala
Ocala, US
Jun 09, 2010 1:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing just happened to me. I sent money via western union from florida to cairo egypt. They closed their doors and will not allow anyone to pick up their money - I tried to get a refund and they tell me that the money was picked up on the 3rd of June - They werent even open.. The intended receivers did not receive the money and I am lost for answers. I called hte fraud line - they told me that they will open an investigation and in 20 days I may or may not get my money back - but since the system says the money was picked up - they are saying I am a liar.

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bhakti
,
Jul 21, 2008 12:57 am EDT

Its really very bad to cheat by someone especially in case of money..but i hope you will find some ways to get your money back. thank god my brother is using remit2india online transfer to send money here, we are regularly getting transactions and quick delivery. he is also getting good exchange rates and we are much satisfied with it. I think you should also try remit2india after all its your hard earned money.

Good luck

ComplaintsBoard
R
12:00 am EDT

Western Union transfer of money from uk to iraq

Money was transferred from Cramlington, Northumberland Estate Agents to Iraq. The lady at the Estate Agents in Cramlington confirmed that the transfer has gone ahead and the lady in Iraq could pick her money with the ID Code. When she got there she was told by the guy in Iraq that there is no money and no ID. Please resond to me ASAP as the lady in Iraq needs the money for an operation.

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charegs iloilo
, PH
Feb 08, 2010 12:25 am EST

Attn: My Dear transferpayment:

Your payment will be sent to you via western union. The amount you will receive per day is $7, 000 The minister trust funds and IMF boards of Benin Republic will send you the current standard track details you will need to pick up your ($7, 000) payment by western union, you will receive every day till you receive the $1.5Million united state dollars, now no need to send you this ATM card because you can not be able to withdraw the ATM card due to the atm master card contain large money on it.The director administrtor trust funds has already signed your payment, now you are free to comply with wemaco payment office on thi email:(western_moneydept1@secretarias.com) however, kindly contact the below person who is in position to release your payment by western union per $7, 000 a day.

We have arranged your payment of ($1.5Million) One Million five hundred thousand united state dollars Previously in ATM payment card to be sent to you through western union money
Also note that the money was send to our office by our presidnet is excellence Mr Malam Nuhu Yar" adua he told us that is using this opportunity to compensate those people that have been scam buy our useless citizen nigeria and he said we should tell you that he is doing is best to stop this scammoing that is going on in his country nigeria, So that is the main reason why he use this opportunity to copnensate he or she that have been involve in one way or ther other been scam.

MRS BISI CARSON, western union department
Telphone:( +[protected]}
E-mail:(western_moneydept1@secretarias.com)
The financial western union payment center has been mandated to issue out your payment and you have to stop any further communication with any other person(s) or office(s) to avoid any hitchesin receiving your payment.

Note that the administrator payment need this details from you to process your payment and the only money you will pay is the processing and administration fee which is only $285 usd before you will start receiving your fund.

Receiver name--------------- Country--------------------- City------------------------Tel-------------------------Test question--------------- Answer----------------------Comply

now because as soon as you send this required details to MRS BISI CARSON she will start sending your payment by western union.

Regards,

MRS BISI CARSON

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ijnav
, PH
Jul 15, 2009 7:39 pm EDT

vanji philippines

i have also received the same email as follows;

Attn: My Dear

We have arranged your payment of ($1.5Million) One Million five hundred thousand united state dollars Previously in ATM payment card to be sent to you through western union money transferpayment:

Your payment will be sent to you via western union. The amount you will receive per day is $10, 000.00 The minister trust funds and IMF boards of Benin Republic will send you the current standard track details you will need to pick up your ($10, 000.00) payment by western union, you will receive every day till you receive the $1.5Million united state dollars, now no need to send you this ATM card because you can not be able to withdraw the ATM card due to the atm master card contain large money on it.The director administrtor trust funds has already signed your payment, however, kindly contact the below person who is in position to release your payment by western union per $10, 000.00 a day.

MR THOMAS BROWN
Phone Number: +[protected], western union department
E-mail:( western.westernuniondepartment@gmail.com ) western union payment center has been mandated to issue out your payment and you have to stop any further communication with any other person(s) or office(s) to avoid any hitchesin receiving your payment.

Note that the administrator payment need this details from you to process your payment and the only money you will pay is the processing and administration fee which is only $185 usd before you will start receiving your fund.

Receiver name--------------- Country--------------------- City------------------------Tel-------------------------Test question--------------- Answer----------------------Comply

now because as soon as you send this required details to MR THOMAS BROWN he will start sending your payment by western union.

Regards,

MR THOMAS BROWN

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jwoelfer
, US
Jan 23, 2009 4:52 am EST

Is this another SCAM !

From: Ade Johnson [Add to Address Book]
To: woelferman@peoplepc.com
Subject: CONTACT WESTERN UNION FOR YOUR FUNDS
Date: Jan 23, 2009 5:39 AM
¡Tengo nueva dirección de correo electrónico!

Ahora podés escribirme a: adejohnson61@yahoo.com.ar

- Attention:, We have now organized to pay ($ 850.000, 00) Eight hundred thousand U.S. dollars in atm card to receive payment through Western Union money transfer payment: The payment will be sent to you by Western Unionpayment center here in benin republic, the amount you will being receive $5, 000 per day, The minister of Finance of Benin Republic will send you the details how rules you need to pick up this ($ 5, 000) payment through Western Union, you will receive every day until you get the ($ 850.000, 00) U.S. dollars, now it is not necessary to send this ATM card because you did not respound in time. The director administrtor for finance have already signed your payment, you are now free to meet the Oceanic payment Bank in this email: (western_union6@hotmail.fr) However, contact the person who is incharge to liberate the payment through Western Union for $ 5, 000 a day. Mr Ignatus Eziamaka, Western Union Department Oceanic Bank Benin, Phone +[protected] E-mail: (western_union6@hotmail.fr) The Oceanic payment western union Center has been mandated to issue your payment and you have to stop any further communication with any other person (s) or office (s) to avoid any hitches in receiving payment. Note that the administrator of this payment need this data to process your payment: Receiver name ...Address ...Country ...Tel ...Test question ..Answer ... Noted as soon as you send the necessary details to Mr Ignatus Eziamaka he will start sending your payment through Western Union, He can be reach at +[protected] so call him immediately you send him mail.Thank you and have a good day. Barrister John Ade.

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Esther
,
Oct 20, 2008 7:41 pm EDT

Hai,

I would like to know whether this is true? Please read the following:

Attn Dear Winner:

Your winning Price of Eight hundred and fifty thuosand usd.($850, 000USD) has been forwarded to Western Union for immediate transfer to you.
Your payment will be sent to you by western Union, the amount you will receive per day is $3, 000.00 (Three thousand Dollars) you are going send One Hundred & Fifty Five United States Dollars for your sending Charge Again, don't be deceived by anybody to pay any other money except $155.00 US Dollars.The Minister Trust Funds of Benin Republic will send you the currently standards track details you need to pick up your ($3, 000) payment by western union, you will receive every day till you receive the $850, 000 United State Dollars, now no need to send you this atm card because you can not be able to withdraw with the atm card due to the atm master card contain large money on it and is not activated too and many people have received their fund through this western union which is safer and reliable with less cost.

The Director administrator trust funds have already signed your payment, now you are free to comply with wemaco payment office on this email:(w.westernunion@rocketmail.com) however, kindly contact the below person who is in position to release your payment by Western Union per $3, 000 a day.

Mr.thomas brown, Western Union Department Oceanic Bank Benin, Mobile:+229 [protected] E-mail:(w.westernunion@rocketmail.com) The Western Union Payment Center has been mandated to issue out your payment and you have to stop any further communication with any other person(s) or office(s) to avoid any hitches in receiving your payment.

Comply now because as soon as you sent this required details to Mr.thomas brown, he will start sending your payment by Western Union.And do let me know immediately you get your money for us to share the joy together.

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jewel warrior
,
Nov 07, 2007 12:05 pm EST

had my house sold in south America and had my mom transfer the money via western union, went to pick up the funds to buy a house here, after they send me to several agents in different towns I was finally told that the funds were suspicious because they came from a questionable country in south America.

Now they wont let my mom retrieve the funds nor let me collect the money here in the states.

Western union has my money, investing it and won't give me my money. Can anyone help? Put a complaint with BBB in my state home.

ComplaintsBoard
F
12:00 am EDT

Western Union poor service!

I sent two (2-)$500.00 five hundred dollar money to my daughter, she never received them. I called to stop payment and was told I needed to a two (2) consumer service affidavit, two (2) money order customer request form & two (2) $15 dollar checks, one for each money order. I was told that once they received the paper work a stop payment would be issued. I call (4) four days after I mail them. spoke to louis (2517) and was told at this time the money were not cashed and then was told it will now take 30 days to stop payment from today. I can see waiting 30 day to receive me refund, but not 30 days to stop payment that is an unfair business practice.

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Teisaac
Conway, US
Oct 14, 2012 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Be ware Integrated Payment systems was the provider for Money Gram Money Orders. and a lof of banks use IPS.

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Teisaac
Conway, US
Oct 14, 2012 6:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

better do your home work at one time Integrated Payment Systems was the provider for Money Gram Money orders. Look up Money Gram on wikipedia

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athom76
Hainesport, US
Apr 16, 2011 5:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi, i received an email thru facebook telling me i won a money prize! now their telling me i have to send $100 to insure the check before they will send it. after reading these posts i'm guessing their just tryin to rip me off big time! wtf?

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Angryazhell
, US
May 20, 2010 6:47 am EDT

I have very similar complaints about Western Union and Integrated Payment Systems out of Englewood, Co. For those of you interested I will follow up on this website. I am still in the process of writing letters in my effort to get a refund for money orders that were stolen, altered/forged then cashed. Perhaps someone may benefit from the information I am able to obtain. I wish the best to those of you who have also been ripped off. Justice will prevail!

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Thomas Bird
, TH
Jan 26, 2009 12:26 am EST

I had $355 robbed from me by Integrated Payment Systems. I had a money order I was going to use for my wife's immigration fees but we decided to delay the petition so I sent back the money order to Integrated Payment Systems with the requested information. This was 4 months ago and I still have not received a dime. No explanation, no nothing.

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shankar Kalianpur
Vancouver, CA
Jan 06, 2009 4:45 pm EST

This is the great american rip off in the likes of the recent ripoffs, what a great tradition the great american companies set. ihave had a similar experience
shame on you for ripping off hard working people you crooks

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ripped off
,
Dec 03, 2008 12:20 pm EST

glad mines only 40buxs gezzz

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Joanne
,
Oct 08, 2008 2:04 pm EDT

I have received 2 money orders from Integrated payment systems for $1500.00 each, cashed them, gave the money away via Western Union and then the money orders came back as Fraudelent. So I am out $3000.00

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sara
,
Jul 09, 2008 4:01 pm EDT

INTEGRATED PAYMENT SYSTEMS, INC.( Englewood, Colorado )
SUCKS!
I WOULD WARN ANY & EVERYONE OUT THERE PURCHASING A MONEY ORDER TO STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE, THIS COMPANY IS NOTHING BUT A JOKE BUT I'M NOT LAUGHING @ ALL!

YOU PAY THE MONEY FOR THE MONEY ORDER ITSELF, NOT TO MENTION THE DAMN SERVICE FEE THAT YOU'RE CHARGED JUST TO PURCHASE IT, YET IF WANT SOME INFO. ON THE DAMN THING LIKE FOR EXAMPLE: WANNA KNOW IF ITS BEEN CASHED YET OR NOT OR MAYBE WANT TO TRACK THE DAMN THING...GOOD LUCK! THEY OFFER NOTHING OF THE SORT!

MONEYGRAM IS YOUR BEST WAY TO GO IF YOU NEED A MONEY ORDER--THEY HAVE A WEBSITE THAT WILL ALLOW YOU TO TRACK YOUR MONEY ORDER BY SIMPLY ENTERING IN THE MONEY ORDER NUMBER LOCATED ON YOUR MONEY ORDER RECEIPT YOU TEAR OFF THE ORIGINAL COPY! SIMPLE AS 1, 2, 3...

INTEGRATED PAYMENT SYSTEMS, INC. -- ###ING SUCKS!

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Gayle
,
May 05, 2008 1:42 pm EDT

I have a $400.00 money order for my car payment floating around somewhere in Denver. I sent a $15.00 money order for stop payment, the back of the money order receipt and a copy of the money order that I made after I filled it out. I mailed all of that to Integrated Payment Systems on April 15th, 2008. I called and could never reach a live person until today, but their automated systems says that my money order STILL has not been cashed NOR a stop payment has been put on it. I sent them a certified letter on April 25, 2008, which they received April 28th and I still have had NO response. The Receptionist that I reached today told me to fax my documents to two different people there. Their fax # in Processing is 720.332.0656 and their phone # is 720.332.1000 and press zero to reach the Receptionist! Their physical address is 6200 South Quebec Street, Suite 340, Greenwood Village, CO 80111. They have an "unsatisfactory" standing with the Denver Better Business Bureau and you can see that at www.denver.bbb.org. I filed an online complaint against them as well and will be faxing my documents to them as soon as I get home today. Postal money orders or cashier's checks are the way to go! I will NEVER buy a money order handled by Integrated Payment Systems again!

ComplaintsBoard
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12:00 am EDT

Western Union americans with disabilities act

My complaint is against Western Union. I went to their agents store to send a money wire and due to my disability, could not climb the stairs. The store was out of compliance with the ADA because it provided no other means, preventing me to complete my intended chore. I personally filed a suit and the store has made changes and settled the matter, but Western Union refuses to make sure their Agents are in compliance with the ADA. The details are below:

STATEMENT OF FACTS

Defendants own, operate, franchise, contract with or lease the FACILITY which is a public accommodation consisting of a convenience store on the ground floor of the 211 N. Ervay Building in Dallas. This case arises out of Defendant’s failure to provide the minimum legally required access to this public accommodation for persons with disabilities. The inaccessibility of the FACILITY to persons with disabilities is illegal, degrading and humiliating and further, many of the omissions of the Defendants were readily achievable and were otherwise required by both Federal and Texas laws and would greatly assist disabled persons at little expense to Defendants. Specifically, the most serious violation is that the physical layout of the FACILITY has two entrances, one of which is accessible to those with disabilities, and the other has steps leading up to the store. Unfortunately, NAINA and MART have chosen to lock and place merchandise in front of the door which is ADA compliant, thus requiring all customers to traverse up the stairs including those using wheelchairs, walkers, canes and crutches.

At all times pertinent herein, Plaintiff was a handicapped person with disabilities “substantially limiting a major life activity” within the meaning of the ADA and Chapter 121. Plaintiff visited the FACILITY in September, 2006 for the purpose of sending a Western Union wire transfer to a friend in California. Plaintiff found many violations of handicapped access standards throughout the FACILITY, as set forth hereinafter and he was unable to fully use it due to his disabilities. Plaintiff sustained injury in his attendance at the FACILITY which resulted in Plaintiff being degraded and humiliated in public. Plaintiff also brings this suit as a “private attorney general” enforcing the ADA in the spirit of Walker v. Carnival Cruise Lines [protected] F.Supp.2d 1135, 1143.

Defendants NAINA; MART and UNION were advised of the non-compliance of the FACILITY and of the exact regulation violations. They were afforded an opportunity to informally resolve this matter without the need for litigation. However, Defendants NAINA and MART have failed to indicate any interest in informal resolution and this suit follows. Defendant UNION initially indicated an interest in settling the matter and had a Dallas field agent visit the FACILITY, where according to their representative, they took photographs verifying their failure to comply with the ADA but declined to either sever their relationship with NAINA and MART or to implement changes whereby callers would be provided access to a list of agents whose facilities are in compliance and accessible to the disabled. Further, the representative threatened Plaintiff with a suit to recover costs of defending a “frivolous” suit, citing cases relating to franchisee/franchisor relationships, rather than principle and agent relationships which have held under the ADA is being applicable to the principle and their agents. Walker v. Carnival Cruise Lines (1999) 63 F.Supp.2d 1083. On October 21, 2006, Plaintiff re-inspected the FACILITY to determine if his correspondence had caused any improvement and found absolutely no changes. The following ADAAG and TAS violations are present at the FACILITY:

· There are physical impediments to access of the shopping area in the form of stairs and the handrail on the downward side of the stairs is also blocked by a video game machine on the lower landing. (ADAAG 4.9.4);

· The ATM machine does not have sufficient clear floor space as required (ADAAD 4.34.1); There are video game machines; merchandise and merchandise awaiting shelving, protruding into the aisles which decreases the passage space to below the required width (ADAAG 7.2 and 4.2.1);

· The door handle to the FACILITY requires a hard hand grasp in violation of the ADA (ADAAG 4.13.5 and 4.13.9); and the service and payment counter in the FACILITY is too high (ADAAG 7.2 and 7.4);

· The pay telephone located outside in front of the FACILITY is not hearing aid compliant (ADAAG 4.31.5); and the handset cord is not of sufficient length (ADAAG 4.31.8).

CAUSES OF ACTION

I. VIOLATION OF THE AMERICANS WITH DISABILITIES ACT

Plaintiff incorporates by this reference all allegations contained in paragraphs 1 through 11, inclusive.

The Americans with Disabilities Act, passed in 1990, established as law the nation’s interest in eradicating the bigotry and barriers faced by individuals with disabilities. 42 U.S.C. § 12101, et seq. The ADA states its first goal as being to “provide a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities.” 42 U.S.C. § 12101(b)(1) (1999).

Congress found that historically, society tended to isolate and segregate individuals with disabilities and despite some improvements, such forms of discrimination against individuals with disabilities continues to be a serious and pervasive social problem. See 42 U.S.C. § 12101(a)(2).

Plaintiff brings this suit seeking to vindicate a “policy of highest priority” and is a handicapped individual who suffers from glaucoma, severe degenerative bone, disc and foraminal changes to his lower lumbar spine, zygapopyseal sclerosis, and insulin-dependent diabetes with consequential neurological damage to his legs and feet.

Defendants NAINA and MART have failed to modify policies and procedures at the FACILITY to ensure equal access for persons with disabilities and such acts and omissions constitute an ongoing and continuous violation of the ADA and Plaintiff’s rights as secured thereunder. Said conduct, unless enjoined, will continue to inflict injuries for which Plaintiff and others with disabilities have no adequate remedy at law. Defendants DATA and UNION did not and continue to fail in requiring the facilities of their Agents to comply with state and federal disabilty statutes, including the ADA.

Consequently, Plaintiff is entitled to injunctive relief pursuant to Section 308 of the ADA, along with reasonable costs and disbursements.

II. VIOLATION OF CHAPTER 121

Plaintiff incorporates by this reference all allegations contained in paragraphs 1 through 16, inclusive.

Pursuant to legislative mandate, the Texas Department of Licensing and Regulation adopted TAS (Texas Accessibility Standards) to be the minimum standards for compliance. Modeled after the ADAAG, the goal of TAS is to encapsulate the requirements of public facilities which are necessary for them to meet state standards for accessibility. Defendant’s violation of the ADAAG as alleged above, also constitute violations of the corresponding sections of the Texas Accessibility Standards.

By committing the TAS violations alleged herein, Defendants have violated Chapter 121 and also the rights of Plaintiff. Chapter 121 establishes that it is the “policy of the state to encourage and enable persons with disabilities to participate fully in the social and economic life of the state to achieve maximum personal independence... and to otherwise fully enjoy and use all public facilities available within the state”. Id. § 121.001.

Section 121 provides for a penalty of a minimum of $100 to an aggrieved party for each violation of the aforementioned guidelines for which defendants are liable to Plaintiff.

III. GENERAL NEGLIGENCE

Plaintiff incorporates by this reference all allegations contained in paragraphs 1 through 20, inclusive.

Defendants NAINA and MART had and continue to have a duty to exercise ordinary care in operating the FACILITY and have failed and continue to fail to use such ordinary care. Defendants DATA and UNION had and continue to have a duty to require that their authorized agents comply with both state and federal disability statutes, including the ADA or minimally, to provide information to the public on which agents have such facilities.

As an actual and proximate result of Defendant’s failure to use ordinary care, Plaintiff was subjected to a degrading and humiliating experience attempting to use the FACILITY and has suffered emotional distress and damages in an amount of $25,000.

At all times relevant hereto, there was in effect both the Americans with Disabilities Act and Texas Chapter 121, all of which require that public accommodations and facilities such as the FACILITY provide services to people with disabilities which are equal to the services which are provided to patrons who are not physically disabled.

Defendant’s acts and omissions as alleged herein are in violation of statutory requirements, including but not limited to the ADA and Chapter 121, which are designed to protect persons with disabilities from the type of harm and discrimination as was inflicted upon Plaintiff when he suffered emotional pain and suffering while attempting to use the FACILITY.

Each of Defendants conduct thus constitutes negligence and negligence per se under the rationale of Smith v. Walmart (6th Cir., 1999) 167 F.3d 286.

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12:00 am EST

Western Union western union online transactions - stay far away!

I tried to send $2000 to pay for a vehicle through western union. I tried there money in minutes online and it would not go through for an unforeseen reason. Well problem is they took my $2000. So for the last 4 days my money has been tied up, and I cannot use it. Stay far away.

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KA28
Melbourne Metro Area, AU
Feb 18, 2011 2:52 pm EST

Same thing is happening to me and I sent them and email asking for compensation and if not I will make a formal complaint to the financial ombudsman. They took my money and now its in limbo for god knows how long.

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Hesham Attia
, EG
Jul 19, 2010 11:55 am EDT

Hesham Elsayed Mohamed Attia

3 Ebn Elbarzy Street, El Ebrahimia,

Alexandria, Egypt

[protected]

chexxx501@yahoo.com

July 16, 2010

Western Union

Smoha, Alexandria, Egypt Branch

To Whom It May Concern:

Regarding: Customer Service Complaint

I have been a satisfied customer with Western Union numerous times over the years. On my most recent visit, July 13, 2010, I received extremely poor service that I felt should be brought to your attention. Please allow me to provide specific details, so that you can prevent this unfortunate approach to customer service from continuing in your store and resolve this problem.

Before I begin my story, I would like to inform you that the employees in this branch were not wearing nametags. I have attached my paperwork with the transaction number for you to review for further information.

I was in the store to receive a money order from a family member in France for an urgent situation. As I mentioned, I have used your services many times and as always I came prepared with my confirmation code. I arrived at the branch and waited more than 30 minutes. The branch wasn’t crowed with customers, but I proceeded to wait patiently for assistance. After my wait, an employee at the branch proceeded to complete my transaction. There was a mistake in the system stating that my name is Attia Hesham Attia. My correct name and also the name listed on my identification that I gave your employee, is Hesham Elsayed Mohamed Attia. I understand and respect the rules and regulations of your company and planned on simply calling my family member and have him correct my information so that I could complete the transaction correctly. Immediately the employee began to act in an impolite manner. He told me that I would not be receiving my money that day because my name is incorrect and gave no option for a solution to the problem. Again, I understood and planned on correcting the name. He then continued to tell me several times in a very disrespectful manner that I would not receive my money and he made fun of me and asked me to go bring Attia Hesham receive the money.

I quickly realized that I would need to speak to another staff member if I wanted to find a solution to this mistake. I then spoke to another employee who immediately approached me in an extremely disrespectful and irritated manner. He began to shout at me and asked me to “shut up” when I asked him if there is a way to correct the problem. He printed out a piece of paper and told me that I could only see it and he would not hand it to me because I would not be receiving my money. Then got increasingly offensive with every word by shouting at me “Do you know how to read? Can you read this?” He was referring to the incorrect name on the money order and shouted again that I am not Attia Hesham Attia and I will not receive the money. At this point, I was extremely embarrassed and left the store. I couldn't believe that I had been shouted at and had been made fun of by employees in such a severe and disrespectful way. I simply wanted to find a solution to the problem and resolve it.

Despite the unfortunate treatment I received on July 13th, I still had to correct my money order and complete the transaction. The branch that my family member used was closed because of a holiday on July 14th, so I had to wait until July 15th for him to correct the name. He called me immediately after the correction was made and I went to the branch again. The staff member that assisted me on July 15th was exceptionally respectful and proceeded to finish my transaction, only to find out that the name was once again incorrect. The name this time was written Hesham Attia Hesham Attia. He explained to me that he trusted that this was my money order, but could not continue the transaction without the correct name. I was very relieved that this employee treated be in a respectful manner. I then called my family member in France to change the name for the third time. As I mentioned at the beginning of this letter, the money order was for an urgent matter and had already been delayed two days, so I waited at the branch until the changes were corrected.

While I waited I saw the branch manager and asked if I could speak with him. I began to express my disappointment about the treatment I received on July 13th. The manager was very polite and agreed to listen to my concerns. During our conversation, the employee that I was speaking of interrupted and asked if something was wrong. I explained to him that of course there is something wrong. I reminded him of how he shouted at me in an extremely disrespectful and inappropriate manner. The employee began to shout again in front of his manager. He told me that he knew what he was doing and I had no right to complain about him. I told him that I would like to continue my conversation with his manager. I couldn’t believe the treatment I was receiving. The manager took the time to apologize, but took no other actions and showed no remorse about the treatment I had received from his angry employee. I told him that I would be sending a complaint to the main office. He told me that there was no solution to my problem and the complaint letter wouldn’t do anything. I was very disturbed at the poor customer service from nearly everyone at the branch and shocked that the manager didn’t take into consideration the treatment that I had been given by his own employee. No one showed concern.

I received my money order, however, they gave it to me with the incorrect name despite my waiting two days and dealing with appalling treatment from the staff. The final transaction stated that my name was Hesham Elsayed Attia Hesham Elsayed Attia while my actual name is simply Hesham Elsayed Mohamed Attia. So, the transaction was completed incorrectly by the employees after all the incidents attempting to correct the name. On the bottom of the money order, there is a section for customer service. The section is left blank with only xxx-xxx-xxxx. No phone number and no e-mail contact of any kind. I assume the reasoning behind this is because similar situations happen on a daily basis at this branch. If there were actually a number or e-mail to contact someone about their poor customer service, the phone would never cease ringing with complaints.

To conclude my story, the employees were doing their job by asking for the correct number. I’m not upset about that at all. I appreciate when people follow the rules and regulations. My biggest concern is the terribly disrespectful treatment that I received as a customer. I don’t want this to continue to happen to other people. To resolve this problem I would appreciate if you would take action in the quality of service that is given in your branches. I look forward to your reply and a resolution to my problem and will wait until August 15, 2010 before seeking help from the Better Business Bureau and/or filing a complaint with the Attorney General’s Office. Please contact me at any of the above contact information. Thank you for your time. I hope that I can continue to do business with Western Union when this problem is resolved.

Sincerely,

Hesham Elsayed Mohamed Attia

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AprilOcala
Ocala, US
Jun 09, 2010 1:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The moment they receive your credit card number they take your money - They take your money before they even know if they can or not. And in most cases they come up with some off the wall reason why you werent allowed to send the money or tell you they will send you an email that you never get with the answers.

the moment that card is ran, the money is taken out. They put a hold on your account and will not release the funds for 7-14 days. Even though they made the mistake and should have checked all of the personal information before giving out the fake MTCN number and taking your money.

Your 2 grand is now being spent on Western unions bills and you will be paid back when they are good and ready to pay it back - if in fact you get the money back at all.

I am sorry this happened to you.. Use PayPal for everything. That's what I perfer

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marty11
, US
Sep 12, 2009 3:28 pm EDT

for all those who use western union online, check your credit report with experian for a soft inquire from W.U.
if you check the optional out box of the privacy,
they should't request your personal information,

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Union money has been stolen from my account!

Due to Western Union's negligence to use the three digit security code on the back of a debit/credit card, someone was able to make an online transaction to send over $2,000.00 of my money to someone out of the country.

I am unable to point the finger at whom ever got a hold of my info, I don't know who it is. However if Western Union had required, or that of does require the 3 digit security code and let it by pass, this wouldn't have happened. They should make it a lot harder to transfer money. If you were the right person trying to make the transaction, you would have all the info they would ask for. Now people who live in a different country are working with people who live in the US and are taking our americans hard earned money. Something needs to be done.

Read full review of Western Union and 24 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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Roy Lee chism
, US
Aug 26, 2023 10:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Tank

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Kimoya Gooden
, US
Apr 19, 2023 11:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Rupert Thorpe I've been block for about 3 to 4 years now I can't receive or collect money and I have my kids to feed really would like to know why am I blocked?.

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good gkmsmf
HATAITA, NZ
Jan 25, 2023 4:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi dear I need to unlock my account.

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Neville Holmes
Nhulunbuy, AU
Dec 20, 2022 5:19 am EST

15/12/22

I have been using western union for many years to make payment to Philippines with my credit card now it is not acceptable.My bank assures me there is not a problem with my card (mastercard)

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Neville Holmes
Nhulunbuy, AU
Dec 12, 2022 3:55 am EST

dec 7/2022

I have been transferring money to the philippines for many years using my mastercard for payment now you say it is not an acceptable method of payment

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Tanisha Griffiths
, US
Nov 27, 2022 11:30 pm EST

I did two transactions with western union yesterday one we t through and one didn't went through I need to know why now western union is asking g for a background check via email and no one wants to talk to me I need to know what is going on because am working hard to make my family survive an I have being using western union for a long time now

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Luluwah
Riqqa, KW
Sep 21, 2022 4:18 am EDT

I have been sending money thru Western Union to my sister in the Netherlands and just recently I was told that my name is blocked with the error code R7008.

Kindly advise what needs to be done to clear the above error.

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Bhalchandra
, IN
Feb 12, 2021 11:45 am EST

Not making passport please help me big problem create please help

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michael123456
, US
Mar 03, 2020 4:20 am EST

western union number [protected]
credit card last number :9173
name : michael centeno
address: San Jose California . 96116

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pauline Rodgers
, US
Dec 25, 2019 8:11 pm EST

i was sent money from serbia in augusti was unable to receive the money

when i asked my bank the reason they told me i was blocked

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