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1.9 346 Reviews

Western Union Complaints Summary

76 Resolved
269 Unresolved
Our verdict: When using services from Western Union with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Western Union reviews & complaints 346

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11:34 pm EDT
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Western Union fraud scam

One - Sarimah Kasamani
Contact Address: - No20: Simpang 55-14, R.P.N Kampong Pandan,
Jalan Pandan Satu, Kuala Belait KA2131
Negara Brunei Darussalam
Resident: - Bruneian
Country: - Negara Brunei Darussalam
Age: - 29
Occupation: - Royal Brunei Police Force

This citizen is a fraudster she goes about seeking for loans in various companies and she is intending to take a loan form any company and run away with their money so loan compannies be careful of this dangerous woman.

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12:01 pm EDT
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Western Union outsourced call

Outsourced calls are a problem. I have be put in situations where my calls as a customer have been outsourced and so have many of my friends and family. As a group, we are starting to let the companys know when we are not being treated with good customer service. It has gotten out of hand. Iwas treated so horrifically the other day by a Western Union CSR in India. She was completely unprofessional and I we will use every method possible not to use Western Union again because of this woman.

The accent is a major issue and the customer service representatives often get very indignant when people have trouble understanding them. They are short tempered and will disconnect the call easily. You know, people often call a customer service representative when they are having a problem. They are upset and frustrated. When I worked in customer service just out of college, I often had people venting and even call me names. I would never end the call. It was my job as a professional to put myself in their shoes and understand their frustration.

Your representatives need to speak much slower. They speak to fast and their accent makes it very difficult to undersatand them. It frustrating to the caller. It is hard for people to feel they are being taken seriously from someone who is not even in the same country. I hope this is helpful.

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dolphinlvr56
, US
Sep 04, 2010 10:18 am EDT

I am soooo very pissed at WU right now! The last 2 times I have used them was to send money to my son when he had minor emergencies. They charged have charged my bank acct twice, their csr's can't speak english, they make you jump through friggin hoops to get "validated". I never knew that WU outsourced their cs and I will never, ever use them again! They are collecting american money and using it to pay cheap out of the country cheap labor, when there is so very many people here in the U.S. that needs the work! I'm going to quit being an ignorant consumer and start boycotting any company that outsources...any that I possibly can! Who's with me? dolphinlvr55@yahoo.com

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12:22 pm EDT
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Western Union won't return money and no help

DO NOT USE WETSERN UNION ONLINE. I tried to send my brother some money which I have done many times with these guys even though their fees are outrageous compared to moneygram. Regardless, I was told to make an additional phone call at which point my transaction was denied because they couldn't verify the phone number even though I was on it with them. Let me point out that at no time did I have any person that could speak remotely good english or had any ability to deviate from the scripted material in front of them. I have now been on the phone with five people none of which were any help at all and my bank has said they will release the funds in eleven days, WORTHLESS. I got in contact with the corporate office in CO and have not had any luck either. DO YOURSELF A FAVOR AND SAVE SOME MONEY AND TIME, GO WITH MONEYGRAM OR ANYBODY ELSE FOR THAT MATTER!

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ladyliegh
Walhalla, US
Sep 12, 2012 8:06 pm EDT
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No knowledge of the English language & No ability to say anything that is not scripted.
Denied a transfer I have sent every month this year. No One Knows Anything!
Terrible business practices, Western Union, makes me mad every time I see a commercial!

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Helen Larmond
North Bay, CA
Jun 06, 2012 7:08 pm EDT

i have hsd since mar/2012 amout owine me $412.00 and the keep bouncing you around from one dept. to the next- and no one seems to have any authority- or knows anything when it comes to refunds
MTC no:697-=126-851

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12:27 pm EDT
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Western Union 3rd party payments

Been a victim of Western Union carelessness in making payments to 3rd parties like many other customers on this site due to thier lack of identity validation. It has come to my attention WU only enter the deatils of ID presented to them and does not do any validation checks as they make us the innocent believe.

It is all well and good for customers to make individual complaints, but i am suggesting we form a 'Western Union Victims Group' with names and details of all the victims who would like to join the petition against WU. As we are already victims we should make all our best to ensure it does not happen to any other innocent customers as WU are doing by doing nothing, not reporting and helping the authorities.

Once we gain support and membership i suggest we made this (that is WU Policies and Procedures as above) a general public awareness by trying to get media coverage. There are anti-laundering media programmes out there like Crime Watch and if our intention is to help towards this course, i am sure the authorities and the media will give us all the help and support to help of achieve our objectives of making people aware of WU practices.

Looking forward to your support and help. Initially, please get in touch on this website until we found a way forward.

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1:59 pm EDT
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Western Union can't get my refund back

On 5/23/2010 I tried to send money by western union internet they refused the first attemp on the second I was asked by email to call back in. I sent my daughter 100.00 with a 14.00 fee. Money I could barely give but gave because it was her birthday and my grandson birthday. I am on disability. I called and they called back again saying everything was done. I called the day later at evening when my daughter said the money was not there they said there was an error on their end they would refund it to my bank in 3 to 5 days I told them I needed it asap. so I went to money gram and sent the money again really putting a hardship on myself as I now care for 3 grandchild on my money and things are tight I don't believe in welfare so we don't get it. I have emailed 7 times and called repeatedly it is always the same thing . they say " we sent it to your visa card you contact them" i called my bank and look at the internet everyday still no money because of this in order to make ends meet we either do without or I overdrw my account to pay for bills it's only burying us. Western Union Financial services you are a rip off. to much money to return money to a grandmother caring for her grandchildren.

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12:22 am EDT
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Western Union tranfer denied, after account was charged

I run a small company and was needing to send a payment to a business partner in another state. I decided to use Western Union so the payment would be made the same day, and my products could be shipped faster. Huge mistake. I used the online payment method to send $999.99 (the most you can send using the internet option) which cost $1, 083.99 all together. Using my company debit card I finished the online processes, then received an email saying to call to finish the transaction. So I make the initial phone call, the lady tells me to go find a agent to complete the transaction. So I go to the agent, who has no idea what I'm talking about. (not his fault) And he calls using his agent line, to tell me the transaction was canceled because I have a private phone number and they cant verify my identity. Remember I'm with an authorized agent of theirs with my drivers license and and business information in hand. And if you type in my company's name and search, my name comes up as the owner with my street address and phone number. So no problem I decided to overnight my associate a check. Look online and Western Union charged my business account before declining the transfer. So the money's pending in my account and I do not have access to it. Multiple phone calls to both my bank and Western Union, I will not have access to MY BUSINESS FUNDS for three days. Best case scenario I can access my funds on Saturday, be able to place my order on Monday, and possibly receive my store merchandise on Wednesday. That's six days total, I'm going to lose well over $1, 000 on this one. And as a side note everyone I talked to at Western Union was very hard to understand. If anyone knows the owners personal number, please post it.

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11:40 am EDT
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Western Union - Banned from using service

After having made transfers internationally using Western Union for three and a half years with absolutely no problems whatsoever, with an average of three to four transfers per month, I attempted to make another online transfer and the website told me to call a representative. After doing so, I was informed by the representative that I am no longer...

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12:32 am EDT
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Western Union urgent complaint about aweful service in cairo office

Dear All,
Kindly take a good concern about the below mentioned complaint as I'm totally frustrated and i do care about Western Union worldwide Reputation so as u do.special i get used about the good, fast and accurate all around the world of this respectable organization. so please take a necessary action about the below.

I'm complain about the service in Egypt (Cario) coz it's really awful I'm having a transfer from Qatar and it delivered here in Cairo 5 days ago and i couldn't receive it due it the system here as there's the following problem by the way this's the case with all the customers here in Cairo not just me i asked people to complain as well and hoping they well

1.All( Arab-African bank) western union's branches have stopped delivering any transfer for the customer, customers could just send from there they stopped the service and this's wasnt the usual case they stopped the service without announcing or notifying the customers, customers discover by chance when u try to go for a branch to have ur money!

2.There's two Western Union's branches in Cairo (Nasr city and Almaza ) baranchs has been closed permanent without carifying or notifying the customers as well when u go u found it CLOSED!
AND BY SO THERE ISN'T ANY BRANCHES IN MISR L GADIDA EXCEPT (El Marghani and El Hegaz)
imagine the crowd!

3.the call center 19190 are awful these days they dont reply or they answers rarely coz they dont want to face customers problems!

4.Now they open and close the other branches like (El Marghany &El Hegaz) branches with the time they like not due to the working hours
and when u ask they just say we've updating system!
and because of this's the only two open branches in Misr l Gadida and they open upon their interest u cant imagine the crowd as all people are rushed for only two branches and for only few HOURS i went 6 times on the last 3 days and i couldn't take my money YET!
I waited more than 1 hour without having my turn so i left!

is that normal actually it's the 1st time to see so about Western Union not just in Egypt but in any other country i visit.
may i ask u question when i can't get my transfer for 5 days why I'm supposed to have my money transferred for you and not through my bank accounts which take 3 WORKING DAYS FOR SURE!

5. when i tried to complain here in Cairo i called the head office at Maadi the call center agent was totally provoker at first he asked me about my problem i said i think u won't help me i need a manager but he insists i said ok it's his work by the way after narrating the whole problem he said ok we'll fix thing up but not tomrrow but on the next weeks!
and he told me that on Fri. the branches will open from 3:5 PM. however El Marghani branch's clerk told me that they'll open from 9 AM.!
when i asked the call center agent to transfer my call to the manager at first he refused then he transferred my but Nobody answers the manager wasn't there!
then i asked the agent for the manager name in order to submit his name on this complaint he refused to tell me his name saying" you are not allowed to know the name of the manager and nobody help you except me!" i got nervous saying ok bye and hanged up the phone

but i got the name of manager name through another one the manager name is "Mostafa Shams"

so please take a necessary action put all the above complaints on your concerns coz it's a real disaster here in Egypt that awful service that thread Western Union whole reputation coz here they 're supposed to be part of your organization sir right?!

so please I'm waiting for your feedback
your prompt support will be highly appreciated.
Yours,
Rania Samir
E-Mail:[protected]@windowslive.com

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Amir Shahzad.
, US
Feb 16, 2021 2:03 am EST

From 3 days me and my wife trying to send little money from Cairo and believe me, we are suffering. We went Arab African Bank here in The Mall Of Egypt and the answer they gave rudely were totally unethical.

1. Western Union guy told us to convert money into Dollars from elsewhere as they only accept Dollars. I have traveled internationally and this ill practice not exist in good countries. Every money transfer service provider is bound to give you exchange rate of internationally accepted currencies into local currency. Means when you give local money they change to international currency and send. Simple.

Next day i went to money exchange and changed Egyptian Pounds to Dollars. and very next morning we went again to Arab African Bank, The Mall of Egypt Branch.

2. After getting into long line on our turn the bank guy told us that we have to proof relationship with the receiver. Now how i proof him that the receiver is my nephew ? His father name is different from my father name. Senders and receivers both IDs are valid. When i told him this is not required coz what documents are required i am providing even willing to give copy of receiver's ID and it is just 356 Dollars which they need in emergency. The bank guy rudely said it is the new bank rule and if we want to send we have to open bank account in Dollars.

This [censored] new bank rule which he used as excuse they are doing it from several years. In past i had to submit my university fee in international bank account and they said the same. Now why they do this ?

I am business graduate and they way i understand is when someone open bank account in foreign currency S/He has to put some minimum foreign currency in account which become good amount in local currency hence bank get collection. Secondly when you use your bank account to send money via western union they charge extra fee. Bank generate income. Now you must be thinking why not use your own account for transfer rather than bank account, Well Egyptian bank not allow international transaction freely, you have to activate service or get credit card. This way Bank will charge service fee first and then international transaction fee. Cheers!

Few people just to make some money exploiting the rights of general public. Shame on them.

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Mohamed Shalaby
, US
Sep 08, 2016 2:35 pm EDT

Dear all
I have acriticale problem with one of your branche in Egypt
(mitghamer -dakhlia-Egypt)
kindly take action againist those who caused the problem, have been today's problem with one of your branche(mitghamer-dakhlia), shortly i have sent money from saudi arabia yesterday and the employee have told we have some maintainance in the branche so we couldent give you the money and you can come tomorrow to Alexandria bank(Mitghamer, branche) to get the money
the employee bank have told them the system is dawn then they have waited about 11 hours because all the bank will be close because of Eid time
.It occurred bargaining to change the dollar to pounds already they did it with alot of customers, I will not tell you about the the chaos that pervaded the place and the shouting, realy im disappointed from the bad service, Use the crisis cash in the country, the last thing is i have sent my wife to get the money and my baby was with her all this time without taking into account of any one of the employees

thank you
your soonest respond will be highly appreciate
mohamed abdallah
e-mail:mohshalbe@yahoo.com

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arafatyoung
, KW
Feb 13, 2014 5:31 pm EST

The rubbish Happened yesterday in Cairo.. My client wanna transfer money to me.. But they told him that system was shut down.. I can't even understand them anymore.. Its better there is solution for all this ###ing rubbish..

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AprilOcala
Ocala, US
Jun 09, 2010 1:31 pm EDT
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You all need to go check those transfers! right away! - I sent a money order to Cairo Egypt.. The western unions wont allow them to retreive their money saying that their systems are down.Wont even let people inside - Then they brought security..

I made the payment June 1st 2010
They took the money out of my account on June 3rd 2010
they have been closed since then and have not allowed the receiver to pick it
i looked up the mtcn number to get a refund

It says the money has been picked up - THEY HAVE BEEN CLOSED

I called the fraud line - They told me that the money was picked up on June 03, 2010 from the closed branch. I am VERY UNHAPPY with Western Union!

They said they will open an investigation and after 20 days I may or may not get my money back.. although I have to now send the original balance AGAIN!

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designbuyers
Humble, US
Jun 08, 2010 1:45 pm EDT

Yes, Agreed With You and they claim they send the transfers quickly some people delay for few days to get the money, its not the best service of transfer money after all, not like before.

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7:12 am EDT

Western Union think twice before sending funds via wu's online service

I will no longer use Western Union online services. I attempted to send via WU's online service, using my VISA card. At the end of the form-filling process I received on-screen directions to call customer service, 'additional information was required for confirmation of identity.' Long story short, they refused to complete the transaction (and wouldn't explain why...I can tell you all of my 'identity' details are in order, so I couldn't begin to guess). Funds were, nevertheless, deducted from my account. I called Western Union, they were of no help; said they had faxed notice to return funds to my bank, that funds were 'not with WU, but were being held by my bank.' This is irrelevant and is an answer that should not be accepted by any WU customer. Fact is, WU submitted the charge to the bank *before* the transaction was complete and without the service being rendered. Bad process, equally bad customer service. I certainly should not have to bear the burden of absent funds for a service that wasn't rendered and neither should any customer. Profoundly frustrating. Think twice before sending funds via WU's online service.

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4:21 pm EDT
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Western Union poor customer service - denied transfer

I attempted to use Western Union to wire some money to my teenage son and his classmates who drove from IL to FL and were attempting to pay for their hotel but were facing debit card limits over a holiday weekend.

Western Union took all of my personal information, credit card information, driver's license and even social security number. After about 20 minutes of being online with someone who ultimately admitted he was in an office in Mexico City, he said they were going to have to decline the transfer. He said my credit card was fine but they could not verify my identity. He refused to tell me more saying that it was a violation for him to tell me reasons for the denial.

It was ridiculous. I have a high credit score, have lived in the same home and worked in the same job for 20 years, etc. The person I spoke with by phone could not speak English well and kept repeating information incorrectly, so that was likely the problem. When I finally spoke with his supervisor, he was rude and basically refused to answer me when I asked what I could provide to them to get the money transferred from IL to FL.

I will NEVER attempt to use this company again.

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robert 510
San Bernardino, US
Jan 25, 2014 1:16 am EST

I tried sending money to my wife who is in Ghana who is doing missionary work there the person at Western Union told me that I could not send money ok to western union because I was far from using their services and they would refund me the money every time I tried calling baywood 3 for me to have another department I was on the phone for 2 hours any with still not give me the information or tell me why I was denied I asked him why and they still could not tell me let me tell me that they could not verify my identity over the phone and I would have to send in paperwork or they would send me paperwork to verify that I said how can you verify me through the mail but yet you can't verify me over the phone in person is a complete idiot Western Union is a complete idiot and the people there are rude and up and do not know how to deal with people they are read from a script and they keep telling him how great they are and that's their services but its my money that I'm sending to my wife so I told him that I'm going to file a class action suit against them anybody who wishes to join please get ahold of me here at this at this place or go on Facebook and look at the Western Union and see me what I want complaint made my business partner and I are going to sue Western Union for several million I hope we get to get rid of this business there a lousy and they don't know do not need to be in this country if they cannot deal with people properly I can't stand Western Union I will find another place to do my business

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Michael West
Phoenix, US
Jan 18, 2013 2:36 pm EST

I have been trying to send money transfers to my fiancee in the Philippines. I have already sent more than a dozen over a period of about 4 months. But now I have been told I can no longer ue any Western Union services. When I asked why they really couldn't answer. They said something about fraud but would not elaborate. I have spoken by phone to every conceivable Western Union office and have gone on line also to correct this problem, but have not gotten any response at all. Western Union is a monopoly for money transfer to this part of the planet. They can do want they want, whenever they want, to whoever they want. I just want to be reinstated so I can support my fiancee and my 2 sons. I would have a easier time sending money to AL Quaida.

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huligirl
Waipahu, US
Jan 15, 2013 3:10 am EST

DO NOT PURCHASE THE WESTERN UNION MONEY VISA CARD! If you do be sure it does not expire because having it replaced is a hassle. I requested a new card in November 2012 to be sent which I never received. I called to report that and requested another card In January 2013. In trying to activate the new card, Customer Service is asking me to have a wire transfer to the card in order for them to have it activated. My card was a gift and it started out with a $50.00 balance. It now has $39.10. I was charged $5.00 for a replacement card and $2.95 twice for November and December fees! And now they are asking me to put more money on this card! HELL NO!
The customer service agent then asked me to go to the nearest Western Union office to have them activate the card! ARGH!

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PToronto
Toronto, CA
Apr 30, 2012 8:28 pm EDT

I just had the same problem today as I'm trying to send money online, the personal I spoke to was rude and eventually hung up the phone. I answered all the questions correctly, but apparently they couldn't verify my identity.

Treyecu, Your comment is irrelevant and only proves the problem with WU customer service.

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Treyecu
, US
Apr 12, 2012 6:39 am EDT

Western Union money transfers can easily be sent without any assistance via a computer if you go the the western union website. You do not have to talk to any individual. After working at a western union location for 12 years, i would say its customer base is the rudest and most ignorant of any customer base in any industry. Most of them can't even fill out a simple form that I could have filled out while in kindergrten

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10:49 am EDT
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Western Union scam


From: w u
To: [protected]@yahoo.co.in
Sent: wed, 14 april, 2010 2:30:12 pm
Subject: attn pinakin leuva

Office of the western union money transfer.
Cotonou benin republic/address 4116 agbokou, ankpa road
Opposite tunde motors cotonou.

Attn pinakin leuva
Hello my dear how you today, what is going on now that will make you forget your fund here please adivce to try claim your fund but if you not intresred over your fund I will like you to sign it attorney will send the paper to you so that you will sign that you no more intrested over your fund again ok because we dont need any delay again over this transfer any more

We are instructed to send your fund to your address in your city from the financial department here in benin republic. you will be receiving your fund ($5100.00 u. s. d) per day and you will receive your total sum of $2.500, 000, 00 within.

You are require to send us our transfer charges the sum of $138 usd for the $5100 that we have already send, meanwhile send the $138 usd to us immediately today for faster sending of your fund correctly by tomorrow morning.

after the money have been transfered correctly to your address we will mail you the payment informations you need to pick up your money in any western union arround you correctly because the one that is here is not correct because we have not recived our $138 only.

Reason why we need you to send us the $138 usd is that we tried to diduct the transfering fee out from your fund but the minister aministrator trust fund of benin republic told us that no one has right over your fund as it have been signed and stamped that no money should be diducted until it gets to your hands to avoid stealing some of the funds.

So if you want to track the money and confirm if the funds is transfered enter our websitewww.westernunion.com

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Sanjay C
, FJ
Jan 04, 2013 11:30 pm EST
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Can I get a response to the below pasted email. Can some one inform me about how far its the correct email or a Scam.

WHAT IS THIS WESTERN UNION MONEY TRANSFER DOING?

WELCOME TO WESTERN UNION MONEY TRANSFER
FROM OFFICE OF THE WESTERN UNION MONEY TRANSFER.
COTONOU BENIN REPUBLIC/ADDRESS 455 AGBOKOU, ANKPA
ROAD OPPOSITE TUNDE MOTORS COTONOU.
Direct:Telephone Number: +229-[protected]
Email: (western_union678@msn.com)

My Dear Email Owner,

I am here to inform you that IMF -- International Monetary Fund have decided to release and send your $2.5 million fund through Our Western Union hereby we wish to inform you that (IMF) and (ECOWAS) have instructed us to send you the sum of $2.500, 000.00.USD and we have send you $5, 000 dollar already as first collection.

I Mrs. Yemi Susan hereby inform you that we have processed your payment and your first payment of $5000.00 is available for pick up by receiver (YOU); Your First payment is still ON-HOLD. because you have to pay the IMF certificate stamp fee of $55 dollar Only as it was required by IMF.

Below are the first instrumental payment Tracking details. Track your first payment online now using the MTCN, Senders First Name & Last Name as directed below:

Click on below link or copy it and past to track your payment online.

https://wumt.westernunion.com/asp/orderStatus.asp?country=global

MTCN... [protected]
SENDERS NAME... HENRY NWORA
SENDERS COUNTRY... BENIN REPUBLIC
TEXT QUESTION... IN GOD
TEXT ANS... WE TRUST
AMOUNT... $5, 000.00

Send the $55 fee to IMF with below mane and send me the payment information.

RECEIVER:_______MR. EDDY NWAEZE.
COUNTRY:________ BENIN REPUBLIC,
COUNTRY CODE:____ 229
City__________ Cotonou
QUESTION:_______URGENT
ANSWER:_________Today.
AMOUNT:_________$55
Send The MTCN NO:___________________
Sender Name:________________________
Amount: $55 DOLLAR

HOW EVER, NOTE THAT IF YOU CAN BE ABLE TO SEND THE $55 USD RIGHT NOW THEN YOU WILL RECEIVE YOUR FIRST PAYMENT SAME DAY WITH OUT DELAY. EACH PAYMENT HERE IN OUR OFFICE HAS JUST ONE WEEK, SEVEN DAYS AS EXPIRATION DATE. (3days) SO HASTEN UP AND SEND THE FEE AND RECEIVE YOUR DAILY $5, 000.00USD AS THAT IS THE PROCEDURES AND INSTRUCTION FROM FINANCE MINISTRY.

Contact: +229-[protected]
Email: (western_union678@msn.com)
THANK YOU SO MUCH AND WE AWAIT YOUR URGENT RESPONSE. CALL ME AS SOON AS YOU HAVE SEND THE FEE AND LET ME HAVE THE PAYMENT INFORMATION. CALL OR SMS+229-[protected].. EMAIL: (western_union678@msn.com)
Yours Faithfully,

Mrs. Susan Nychezain
Office Telephone +[protected]..
Western Union® Send Money Worldwide
Email: ( western_union678@msn.com)
Registered © [protected] Western Union Money Transfer.

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brendan costello
, US
May 11, 2013 3:09 pm EDT

mallam mustapha has received over three thousand pounds using western union, in a similar scam.

how can this money be recovered?

SKOR
SKOR
Toronto, CA
Jan 05, 2013 11:48 am EST
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It is a scam.

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3:05 am EDT
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Western Union mattievance4262hosana.net

I receive this email from them telling me I have won $5.000.00 aday until I receive $850.000.00 I am to pick this money up until I get the amount every five thousand and they wont me to send them$185.00 then they will release the money if I won this money why should I have to pay to get it it say photo is to large to up load I am a musician and you can see me all over the web finis tasby put in the mannish boy blues band you will see me singin you can get me on face book if you can send me a direct link from you and I will forward the email thank you [protected]@aol.com

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Western Union money sent to pakistan, not dkaka!!!

800 euros sent from Italy to Dhaka 1 mo9ntgh ago, ended up in Pakistan! No way to get it here in Dhaka, despite passport details etc etc.

Have others been cheated by Western Union like this?

800 euros in Bangladesh or Pakistan is 3 years' salary somebody in Karachi is probably enjoying at my expense. Even the Operations specialist in Dhaka, Mr Akhter Salim Fahmi - a real gentleman, helpful, charming and speaking excellent English - cannot help.

He's far too good for the likes of Western Union and the dirty tricks it quite clearly engages in - at great expense to consumers.

After years of using MoneyGram I never had any problems. This first experience with Western Union will be my last!

Do we have any redress? I imagine they decline all liability somewhere. Robbers and scammers have to be clever...

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Western Union bad service

Sometimes late last year a girlfriend of mine sent me 150 us dollars from the states and when I went to retrieve the money I was told that I could not get the money as they would have to call it in. This was done but the money was not given and so my girlfriend had was to call the branch over in tampa to find out what was the matter. She requested my id information which she provides and a day after the money was released.
I have been collecting money coming in from canada as this is where most of my family members lived and never really had a problem. However, on the 27 of february I visited the family care pharmacy of the western union in lucea, hanover, jamaica to collect money sent to me by my cousin who was in north corolina but upon putting in my request I was told that they would have to call in such. The next thing I know is that I was asked questions such as why did the person sent me the money? And what was I going to use the money to do? I was very upset and annoyed but because I did not want to be rude and knowing that I am a professional person I stayed calm and shared the information. On march 6, 2010, I again went back to the same branch of western union to collect 11, 794 dollars which was sent to me by my aunt living in canada to take care of business on her behalf. I stood in the line and watch as people were being embarressed in the very same manner that I had once faced and watched as people cursed and walk away leaving what they came to collect. It was now my time and also time for another nightmare. I was told that they would have to call it in so I said to the young lady it is coming from canada not america but this did not stoped her. I made it clear that if they are going to ask what I am going to use the money to do then they could just return my id's and I would be happy to ask the person to retrive their money. I was later told that I would have to wait 5 - 10 minutes for them to call my aunt in canada to find out what the money was for. I am a mature individual and not a child who has a lot of time to waste so I took my identifications with pleasure and walked out.
Now I think that if decent jamaican people are not to use western union then they need to let us know because the scammers are going in and they get their money without any embarrassment because they can pay off the agents the owners and those who are in management but because our money cannot do that then we have to be suffering. Why also dont the perseons who are doing the collection in the other countries why dont they find out before the money is been sent to jamaica why is it that they are sending it and not wait until it gets here for them to be embarrassing decent people.
I am very digust with the performance of western union and think that I deserve some ap0logy for the many inconveince that they have caused me. I look forward for a prompt response.
I am beverley reid and my email address is [protected]@yahoo.com

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Hesham Attia
, EG
Jul 19, 2010 12:07 pm EDT

Hesham Elsayed Mohamed Attia

3 Ebn Elbarzy Street, El Ebrahimia,

Alexandria, Egypt

[protected]

chexxx501@yahoo.com

July 16, 2010

Western Union

Smoha, Alexandria, Egypt Branch

To Whom It May Concern:

Regarding: Customer Service Complaint

I have been a satisfied customer with Western Union numerous times over the years. On my most recent visit, July 13, 2010, I received extremely poor service that I felt should be brought to your attention. Please allow me to provide specific details, so that you can prevent this unfortunate approach to customer service from continuing in your store and resolve this problem.

Before I begin my story, I would like to inform you that the employees in this branch were not wearing nametags. I have attached my paperwork with the transaction number for you to review for further information.

I was in the store to receive a money order from a family member in France for an urgent situation. As I mentioned, I have used your services many times and as always I came prepared with my confirmation code. I arrived at the branch and waited more than 30 minutes. The branch wasn’t crowed with customers, but I proceeded to wait patiently for assistance. After my wait, an employee at the branch proceeded to complete my transaction. There was a mistake in the system stating that my name is Attia Hesham Attia. My correct name and also the name listed on my identification that I gave your employee, is Hesham Elsayed Mohamed Attia. I understand and respect the rules and regulations of your company and planned on simply calling my family member and have him correct my information so that I could complete the transaction correctly. Immediately the employee began to act in an impolite manner. He told me that I would not be receiving my money that day because my name is incorrect and gave no option for a solution to the problem. Again, I understood and planned on correcting the name. He then continued to tell me several times in a very disrespectful manner that I would not receive my money and he made fun of me and asked me to go bring Attia Hesham receive the money.

I quickly realized that I would need to speak to another staff member if I wanted to find a solution to this mistake. I then spoke to another employee who immediately approached me in an extremely disrespectful and irritated manner. He began to shout at me and asked me to “shut up” when I asked him if there is a way to correct the problem. He printed out a piece of paper and told me that I could only see it and he would not hand it to me because I would not be receiving my money. Then got increasingly offensive with every word by shouting at me “Do you know how to read? Can you read this?” He was referring to the incorrect name on the money order and shouted again that I am not Attia Hesham Attia and I will not receive the money. At this point, I was extremely embarrassed and left the store. I couldn't believe that I had been shouted at and had been made fun of by employees in such a severe and disrespectful way. I simply wanted to find a solution to the problem and resolve it.

Despite the unfortunate treatment I received on July 13th, I still had to correct my money order and complete the transaction. The branch that my family member used was closed because of a holiday on July 14th, so I had to wait until July 15th for him to correct the name. He called me immediately after the correction was made and I went to the branch again. The staff member that assisted me on July 15th was exceptionally respectful and proceeded to finish my transaction, only to find out that the name was once again incorrect. The name this time was written Hesham Attia Hesham Attia. He explained to me that he trusted that this was my money order, but could not continue the transaction without the correct name. I was very relieved that this employee treated be in a respectful manner. I then called my family member in France to change the name for the third time. As I mentioned at the beginning of this letter, the money order was for an urgent matter and had already been delayed two days, so I waited at the branch until the changes were corrected.

While I waited I saw the branch manager and asked if I could speak with him. I began to express my disappointment about the treatment I received on July 13th. The manager was very polite and agreed to listen to my concerns. During our conversation, the employee that I was speaking of interrupted and asked if something was wrong. I explained to him that of course there is something wrong. I reminded him of how he shouted at me in an extremely disrespectful and inappropriate manner. The employee began to shout again in front of his manager. He told me that he knew what he was doing and I had no right to complain about him. I told him that I would like to continue my conversation with his manager. I couldn’t believe the treatment I was receiving. The manager took the time to apologize, but took no other actions and showed no remorse about the treatment I had received from his angry employee. I told him that I would be sending a complaint to the main office. He told me that there was no solution to my problem and the complaint letter wouldn’t do anything. I was very disturbed at the poor customer service from nearly everyone at the branch and shocked that the manager didn’t take into consideration the treatment that I had been given by his own employee. No one showed concern.

I received my money order, however, they gave it to me with the incorrect name despite my waiting two days and dealing with appalling treatment from the staff. The final transaction stated that my name was Hesham Elsayed Attia Hesham Elsayed Attia while my actual name is simply Hesham Elsayed Mohamed Attia. So, the transaction was completed incorrectly by the employees after all the incidents attempting to correct the name. On the bottom of the money order, there is a section for customer service. The section is left blank with only xxx-xxx-xxxx. No phone number and no e-mail contact of any kind. I assume the reasoning behind this is because similar situations happen on a daily basis at this branch. If there were actually a number or e-mail to contact someone about their poor customer service, the phone would never cease ringing with complaints.

To conclude my story, the employees were doing their job by asking for the correct number. I’m not upset about that at all. I appreciate when people follow the rules and regulations. My biggest concern is the terribly disrespectful treatment that I received as a customer. I don’t want this to continue to happen to other people. To resolve this problem I would appreciate if you would take action in the quality of service that is given in your branches. I look forward to your reply and a resolution to my problem and will wait until August 15, 2010 before seeking help from the Better Business Bureau and/or filing a complaint with the Attorney General’s Office. Please contact me at any of the above contact information. Thank you for your time. I hope that I can continue to do business with Western Union when this problem is resolved.

Sincerely,

Hesham Elsayed Mohamed Attia

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Western Union paid less than the currency exchage rate

This is the third time I received money from the US, sent to me through Western Union to this particular agency in Rio de Janeiro, Brazil. However, this time they paid me an exchange rate much less than that of today's posted exchange rate for USD to Brazilian Real. The typical rate is 1.82 real to the US dollar. I only received 1.75, but left because the woman working there seems violent and might have a weapon. I then went to another Western Union up the Avenida Nossa Senhora de Copacabana and they would have paid me a total of 180 reales, but Renova Cambio Exchange only paid me 175 reales for the $100 UDS that was sent to me. The first time I had gone to this agency, this one woman working there, cussed me out on Portuguese about discrepancy regarding my two last names and the fact that the money was sent to me with only one last name; and when I had the person sending the money re-send it and pay an additional fee to change my name to have the two lasst names, this rude woman, Jaquelinha, gave me the middle finger behind the glass window, and made me wait about an hour to get my money. I think Western Union should know their employee Jaquelinha, at Renova Cambio Exchange (Av. Nsa. Sra. de Copacabana, 187-loja D) is stealing from customers and also acting in an unsuitable, strange manner.

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mannym
, CR
Nov 02, 2010 5:22 pm EDT

i just sent $1075 USD to thailand to pay some products to my supplier and when she claimed the money, it was $42 short!

imagine that! t's almost 20% that they are stealing from the transaction!

They should stick to international exchange rates!

This is stealing and it should be stopped!

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Western Union Is to easy to some one get money

wester uniondon; is to easy to some one get money from westerunion no body ask from id or passport, and they never confirm the person get the money. this man get from my bank $3500. and from via westerunion $2500. if any body want to used westerunion think 7 times is no good. the name of the guy is francis bentley hook from lagos nigeria cell ; [protected].

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Western Union did not make my transfer, and never returned me back my full amount

I submitted S14K for transfer to my Deutche Bank account in India.
Western Union was unable to make this transfer. Apparently they had not heard about Deuche Bank.
1. They could not locate this bank
2. Never informed me of this delay - till I contacted them 3 days later
3. Asked me for a lot of irellevent information - which I supplied. I sent them detailed transfer instructions that my Bank sent me (Which are used by the whole world for remitting funds)
4. They still did not make the transfer.
5. I eventually asked them to transfer back the funds to me - So I could use another means to remit my money.
6. They took 2 more days to transfer my funds back.
7. WESTERN UNION HELD BACK $160 of my money - IN FEES FOR SERVICE THEY DID NOT PROVIDE.
8. I complained to the customer service - They did not want to respond, deal with this problem, very uncommunicative, Told me to take a hike !

I NEVER PROPOSE TO USE WESTERN UNION AGAIN .. HOPE THIS MESSAGE REACHES OUT TO ALL WHO ARE CONTEMPLATING WESTERN UNION FOR MONEY TRANSFERS.

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Anonymous1387
, US
Feb 04, 2013 5:32 pm EST

These guys are very bad. Our money orders were lost in the mail. We sent in all of the required info for a refund, including our receipt. They responded claiming that we didn't send a receipt. Whether they lost our receipt unintentionally or not, this is unacceptable. I just hope I can figure out a way to take legal action.

Valerie
Valerie
, US
Sep 09, 2008 3:34 pm EDT

Western Union screwed us over on sending a pymt.

We usually use them for our car loan; however this time, I lost the receipt, contacted WU for a copy, got the run around by customer service. Mailed in a correspondence letter requesting a copy, I got no response back and my money is missing and the lender has never rec'd my pymt. I finally though I had it taken care of but apparently not. I don't know what else to do. They are costing me a lot of money and stress. I went as far to go to their headquarters.

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trod2001
Organ, US
Mar 08, 2010 11:55 am EST

I tried to send money to a friends bank account online. I had to register with WU, after registering I triede to send the money and got a message that I had to call in and confirm some information. When I called in, my transfer request was refused because my phone did'nt match the records they were checking against. When I questioned what records, they appoligized and said thats all we can tell you.

Later in the day I went online to check my bank account and found the money had been withdrawn for the money transfer. When I called WU about it they said the money was withdrawn before they decide to approve/dissapprove so they know the money is available, and "I" would have to contact my bank to have them contact WU to have the money put back in my account. I WENT SPASSSSS...

Not only were they telling me it was my responsiblilty to get the money back, but they never even let me know they took it.
Had I not checked my account they would still have my money...

I threw such a fit, that a supervisor from WU called my bank and had the money returned. When questioned about there practices of doing business this way, they said oh well, thats our policy...

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Shvabrey
, US
Jul 12, 2010 7:31 am EDT

I made a small money transfer through www.westernunion.ca. First it charged my card the amount and then posting a message for me to call the customer service. I called and the customer service told me that the order could not be completed for security reason. What exactly the reason was unclear since they have their own policy not to divulge specific reason. What a "great" service! Yet, they charged my card and it will take 15 days for the refund! For those who plannin to use Western Unions "service" for money transfer, be very careful. I certainly will not use that site anymore and I am now fighting to get my account removed. You never know if the site serve to keep my personal information and since the site have no use for me.

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Laidy
, US
Jun 08, 2012 8:33 am EDT

I have just spent an hour on the Western Union website, trying to send money abroad to my son. Great website with promise of easy online payment using credit card. I registered as required and entered the details of my card. After completing the lengthy process of trying to send £450, a message was displayed telling me that the limit is £400. Why it could not tell me that at the start of the process I don’t know.

When I clicked the send button, I then received a message telling me to go to an agent! What is the point in having an online service then? I checked my credit card and no problem. They even wanted to charge £32 pounds to make an electronic payment, which is a rip off. What a waste of my time!

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Smith
, US
Mar 09, 2009 4:19 pm EDT

I wanted to send my friend some money for some contract work he did for me. He works abroad in places like Shanghai, East Germany, and Canada where I met him. On Sept 20, 2017, I went to Western Unions website and did the online transfer -- I paid with my credit card. This was my first time using their service. The final step is to phone them in person to have the transfer approved. So we went over my transfer over the phone, and I was declined! No idea why. He told me i'd get an email and that was it. Nothing was mentioned what would happen to my $316.00.
I assumed it would be like any other business -- they would simply credit my credit card and the balance would show a couple days later.

So, a couple days later, I phoned again. Where is my money? The rep said "oh, your money is on a 1 month hold". Ok. So I believed him. 1 month hold. Just have patience. So, I put the issue on the backburner -- afterall, I'd have to wait almost 1-2 months to see any credit on my credit card summary.
Christmas came around and I was gone for a week or two, so it wasn't until mid-Jan that i remembered. The issue is still not resolved. I didn't see any credit from Western Union on my creditcard transaction summary in November or December. So i phoned them again. I was told that they'd put in a request to have someone phone me after 48 hours. No one ever did. So I phoned them yet again. I was told the same thing.

By this time, I had had enough of Western Union. They sounded unprofessional and incompetent. They were telling me that they had nothing on file. I didn't trust anything they said at this point. Everything was lies, and deceptive. So no one ever phoned me -- so I phoned yet again. This time a rep told me that I'd have to "contest it" with my bank -- the one that issued my credit card. So, i wrote my bank an email. I got an email back, days later stating it was my creditcard company I had to contact. So I contacted my credit card company, and they replied back to me, stating that because the transfer had occured more than 100 days ago, they couldn't do anything about it, and I'd have to take it up with "the merchant": Western Union.

Oh gawd. So, I've emailed western union about a thousand times -- no reply. So that's it. Western Union has stolen $316.00 from me. It's amazing how it's legal for these big companies to steal from people.

I will never ever do business with these crooks again. And I have half a mind to write a letter to the grocery-store where I shop, to get the western union out of there. Why are these crooks everywhere? If that happened to me, it must be happening to other people! I don't use their service often. That was my first time. And last time!

Please don't patronize crooks like Western Union. They should be shut down because they think they are above the law.

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wuv2009101
London, GB
Oct 01, 2009 1:31 pm EDT

Do not believe western union!
Without any valid id, someone picked up our money within a few hours! Usd9000! Their system is the weakest, their service is the worst and their staff are not reliable. The uk police and financial crime department are involving in our case, but without any assistance from western union, the investigation cannot go any further. If you are the victim too, I hope we can unite. I really appreciate that someone can give us the victims any suggestion. Please contact me wuv2009101@hotmail.com

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tred
, US
Mar 02, 2011 8:38 pm EST

After spotting large revenue made by money wiring services, the I-Team went undercover to see why companies that earn so much are doing so little to protect consumers from fraud.
In 2017, Western Union hauled in more than $5 billion and MoneyGram 's take was $1 billion.
"Most of the people that have this happen to them, don't talk about it, " said Mark Barone, of Fallbrook, whose father Norm Barone claimed he was ripped off in a convincing scam. "They're embarrassed.
Norm Barone, 80, said, "It plays really on your emotions, " noting how he received a call saying his grandson Justin was jailed in Canada and needed money for bail.
The group allegedly involved in the scam pretended to be the police, convincing Barone to wire $6, 000 via Western Union for Justin's bail money. However, when Mark
Barone tried to get some help for his father from Western Union, he said he didn't get any help. "They were very, very uncooperative, " he said.
The I-Team learned anyone can be scammed, and according to the FBI, all ages are susceptible. Popular scams include the lottery scam, where victims are asked to wire money to cover fees to collect their winnings; the secret shopper scam, where victims send off their own money after cashing the company's bad check; and the scam Barone fell for: the grandparents scam. Many of these cons rely on money wires.
The biggest players, Western Union and MoneyGram, have signed agreements, promising state agencies they'll aggressively prevent fraud.
The I-Team tested these companies and the fraud agreements by going undercover sending $1, 000 KGO-TV's investigative unit in San Francisco. KGO sent the I-Team $1, 000 in return. The money wires were sent again and again between San Francisco and San Diego.
In San Diego, undercover tester Frank told the clerk he had won the lotto and needed to send a money order to San Francisco to pay fees on his winnings. Frank wasn't warned that he might be getting scammed. But the MoneyGram and Western Union representatives told the I-Team they work at preventing fraud and will educate and warn consumers.
"They all say, 'It's not my responsibility, ' and I'm saying 'Yes, it is, '" said San Diego Deputy District Attorney Paul Greenwood.
In San Francisco, the undercover tester told the clerk she needed to send a money wire to San Diego as part of a secret shopper job, which is a common scam. Again, she was not warned. In San Diego, the clerks didn't suspect any scams and provided no warnings, except at a Western Union in San Ysidro where a clerk and manager told our tester, "It sounds like a scam, " said tester Frank.
"I am looking at this and I do think Western Union and MoneyGram can be doing so much more, " said Greenwood.
The Federal Trade Commission recently settled with MoneyGram for ignoring widespread fraud over its network. MoneyGram agreed to pay $18 million. In response, Willard Hart of MoneyGram's fraud prevention unit said, "We're working very hard to educate consumers about the scams; working very hard to educate our agents and their employees about the scams and we're working very hard to stop the scams from going through our network."

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rokan hameed
, VN
Mar 29, 2011 9:27 am EDT

Dear Sir, I am Rokan Hameed, from the Embassy of Iraq in Vietnam. With reference to the complaint I submitted about two weeks ago concerning the amount of money that the western union in London gave to a person who did not hold the original passport under the name Rokan Hameed, I would like to receive an explanation for this issue because I think that it is illegal for the bank to give money to a person and he/she does not have the original passport or other legal documents. I am pressing for this incident and waiting for a convincible reply in this concern.
Thank you for your consideration to my complaint.
Rokan Hameed]
Iraqi Embassy in Vietnam

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Bebbspoke
St Albans, GB
Jun 21, 2011 5:46 pm EDT

I made a cash transfer via Western Union to a specific city in Nigeria - they paid out to a different state - they claim they did nothing wrong - the transaction was fraudulent - Western Union cann ot even be bothered to respond to emails. They are a bunch of arrogant crooks.

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Western Union - declined money transfe - ridiculous reason

I tried to transfer some money online to a family member overseas. I've done this 5-6 times in the past 24 months without any problem. Sometimes I would have to make an extra call to confirm it. Understandable. This time it was different though. The operator requests to call me back. Okay. But there's a problem she says. My number IS NOT LISTED IN THE...

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Western Union money paid to incorrect receiver without verification

Money sent to my wife through western union within UK has been picked up by a 3rd person who only knew the MTCN. He didn't know whether I transferred the money to my friend or wife, receiver's name, etc but still managed to get it and now he is absconding. Western Union boasts of ID requirements while receiving money but surely hasn't done proper checks in my case.
Any chances of getting it (or part of it) back?
Will http://www.financial-ombudsman.org.uk/ be able to help in case western union refuses to act?

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florcita
London, GB
Dec 12, 2010 10:13 pm EST
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same happened to me:( did you get it back?

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Western Union bad for business

I could go into great deal about how my experience with Western Union's call center almost drove me to beat my head against a concrete wall, but it's actually irrelevant to the complaint.

The situation is as follows:
The product seems convenient and simple enough. I needed to send money to someone an hour away from my location at the time, so that she could meet me at said location. Through a series of faulty solutions, I was guided (albeit "misguided") to Western Union. I filled out the online form and was then informed that, in order to complete the process, I would have to give them a call. I did. I answered a series of personal questions, which I find comforting. Very comforting, even though it's basic protocol. I was THEN informed that they would be contacting a credit agency and ask me another series of questions. I found that a little off-putting considering the transfer was for a meager twenty dollars. I agreed, of course. First question was simple. Second question...the second question is what stumped me. You see, my ex-wife bought a car in my name back in 2007. Since then, she has almost consecutively missed payments. They asked which bank the loan was through. I wasn't 100% sure, so I answered to the best of my ability. I was then informed that if I do not answer the questions, there would be NO way for them to complete the process. The next question...how many months was the loan taken out for?...I reiterrated, "There is no way that I can answer this question. It is impossible for me to answer." That was followed up with, "well, I'm sorry sir, but there is nothing I can do". Of course, from there, I wanted nothing more than to get a few questions answered and to hopefully speak with someone who knew of an alternative. That brought me nowhere...but I should have seen that one coming.
They've completely lost a potential customer, and I was even willing to pay the flat rate of $5 for $20 transfer (yes, that's a fee of 25%). This company wasn't willing to find an alternative what-so-ever, even though their process was ultimately unfair. I hope, although this complaint may be light in it's nature, that those whom have read it will consider finding other means of sending money.

Thanks for taking the time.

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alden_
, JM
Oct 23, 2010 6:11 pm EDT

its the worse [censor]ing system my uncle sent money to jamaica w.i which is west indies and the [censor]ing [censor] worker keep on ptting west consent or someting like that.every [censor]ing time the money is refunded all nw i cant get it from yesterday so tell me now what the [censor] is that is it your [censor]ing money u refunding it all the [censor] time and my uncle has to drive 40 [censor]ing miles i need all of u [censor] to go to hell [censor]ing thiefs...thats my comment..

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Is ComplaintsBoard.com associated with Western Union?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Western Union Customer Service. Initial Western Union complaints should be directed to their team directly. You can find contact details for Western Union above.

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Use this comments board to leave complaints and reviews about Western Union. Discuss the issues you have had with Western Union and work with their customer service team to find a resolution.