Menu
Western Union
Western Union Customer Service Phone, Email, Contacts

Western Union
reviews & complaints

www.wu.com
www.wu.com

Learn how the rating is calculated

1.9 346 Reviews

Western Union Complaints Summary

76 Resolved
269 Unresolved
Our verdict: When using services from Western Union with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Western Union has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Western Union. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Western Union reviews & complaints 346

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Western Union reviews & complaints

ComplaintsBoard
S
4:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Union money order refund

Asked for a refund of stolen money order and sent a $18 money order and all requested informationi the money order for the processing fee was cashed on dec 08-08, Still have to see my refund said it would take 30-35 days

what service I would advise every body not to use this service,

Read full review of Western Union
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Union Unauthorized charges

Western Union does nothing to verify the identity of people setting up accounts. Because of this someone was able to use Western Union claiming to be me and wire my entire bank account to India.

Upon trying to call their customer service for assistance in the matter they weren't helpful at all. They won't even send me the information listed in 'my' western union account. I believe this is likely because the address, date of birth, and other information aren't accurate, meaning they shouldn't have allowed this to occur.

I plan on filing a lawsuit against Western Union; for enabling scams like this to occur. They aren't concern at all with the fact that hard working people are being ripped off so easily through their services. They have no ethics and very poor customer service!

Read full review of Western Union and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Blinker
, US
Oct 22, 2009 11:07 am EDT

I used Western Union to transfer the amount of @1500 as loan to a friend in a matter of urgency. I filled in her details and the location where the transaction would take place as London UK and paid the necessary fee. The agent advised that, in order for the person to withsraw the amount, she must present a valid form of photo ID, namely passport or driver's licence.

My friend advised me that the money owed to her had now reached her account and would therefore not need a loan and kindly asked me to cancel the transaction and withdraw the amount using my passport.

I managed to do this the following day to hear to my dismay the amount had been withdrawn! I immediately wanted to know who by and where the transaction tok place to be only advised that I should call [protected] and find out for myself. As soon as I entered the tracking numberm the automated machine responded that the money which had been deposited on february 24th 2009 at 14:57 was withdrawn on febryary 24th 2009 at 11:25am!

This can only mean two things:

1. The times do not stack up = Western Union are lying and stole the money.

or

2. The only way for a past GMT time to reccur in the future is when one travels west, meaning that the money could have been paid out in a location further west than the UK = Western Union is in breech of their contractual obligation to carry out the contract according to the terms specified in the form: pay the amount to the person named on the contract and only them, in the location specified in the contract and after all necessary security checks had been passed.

I further tried to obtain more information about the transaction and, as advised by the Western Union telephone customer service, asked the agents to provide me with a receipt of the final transaction showing the paying-out agent's details and address as well as a scanned image of the ID that was used for the transaction. The agents refused me this service and referred me back to the automated machine operated telephone line, which obviously would not be able to provide me with this information.

Therefore I wish to file a complaint and a claim against the aforementioned company and if a settlemet is not reached take further legal action.

L
L
Laurie
Haslet, US
Dec 30, 2008 7:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

How about complaining to the FCC and FTC?

The government can help with this - but only if you inform them of it.

ComplaintsBoard
A
8:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Western Union send $153.00usd

sir, i want to know this Mr. John Booma the foreign operation Manager. was send email that i have money transfer and ready to pick up but before to release my money transfer at western union from sender name Steven Ou amount of $5000usd . was certain send money of $153.00usd to Mr. Abisi John.
i want to know this it is true, and also this is the email adress of Mr. Jon Booma= info.western.[protected]@administrivos.com.
i complaints of this two man that forced to me send money transfer for me before he release my winning cash prizing of lottery sweepstakes online program.
please replying me immediately. i want to know this
bu the way this is my mobile number, [protected], my name is arlene e. lopez from 209-4 bonifacio ext., davao city philippines
thank you

Read full review of Western Union and 3 comments
Hide full review
3 comments
Add a comment
W
W
wesley anno
, PH
Jun 21, 2010 1:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

SEND MONEY WORLDWIDE:
OFFICE OF THE WESTERN UNION MONEY TRANSFER.
COTONOU BENIN REPUBLIC/ADDRESS 473 LEU, DE AKPAKPA ROAD.
Welcome to Western Union Tel:+[protected]
http://mail.yahoo.com/config/login?/ym/Compose?To=consult@hrodc.com&Subj=Site Mail wester.nunion01@w.cn
Attention: Weslie W. Anno

We write to acknowledge the receipt of your mail regarding your funds deposited with our office here for immediate transfer to your name via our service Western Union Money Transfer Department Cotonou, Benin Republic.

Regarding the transfer, We are hereby written to inform you that before the full information will be release for you to pick up the $5, 000 daily, Your payment file which was deposited with our bank, must be Renewal and Recomfirm with the sum of $98.00 us dollars to enable us programme your name with the informations which you will use to pick up the $5, 000 daily .

It is very important that you make the fee available to this office immediately for the Renewal and Recomfirming of your payment file so that the full information will be release for you to enable you pick up the $5, 000 .usd immediately from any western union office in your country.

The amount of your payment which you are going to confirm is the sum of $850, 000.00 usd as soon as you settle the required fee for the Renewing and Recomfirming your payment file.We assure you that once we receive the required fee today, We will give you the full information which you will use to pick up the payment within next 45 Munites to the nearest Western Union in your city as you want and nothing will hold it any more.

NOTE: THE REASON WHY WE NEED YOU TO SEND US THE RENEWING AND RECOMFIRMING OF YOUR PAYMENT FILE IS THAT WE HAVE TRIED TO DEDUCT THE FEE OUT FROM YOUR FUNDS BUT THE MINISTER ADMINISTRATOR TRUST FUND OF BENIN REPUBLIC TOLD US THAT NO ONE HAS ACCESS OVER YOUR FUND AS IT HAS BEEN SIGNED AND STAMPED THAT NO MONEY SHOULD BE DEDUCTED UNTIL IT GETS TO THE BENEFICIARY TO AVOID ANY MISUNDERSTANDING, BECAUSE IF ANY ONE HAS ACCESS TO DO THAT IT WILL INVOLVE MANY PEOPLES LOOSING THEIR FUNDS. THEREFORE YOU SHOLUD PROCESS RIGHT NOW AND SEND THE FEE WITH THE INFORMATION LISTENED BELOW.

SEND THE FEE THROUGH OUR WESTERN UNION MONEY TRANSFER WITH THE BELOW DETAILS.

RECEIVER'S NAME: MR. EMEKA GODWIN.

COUNTRY COTONOU, BENIN REPUBLIC.
ADDRESS: NO 113 TOGBA ROAD, COTONOU BENIN
TEST QUESTION: HOW LONG?.
ANSWER: ...SOON
AMOUNT:... $98.00.(ONLY)
SENDER NAME: ...
MTCN NUMBER: ...

We are waiting to receive the payment information immediately to enable us proceed and forward you the full information you need for receiving your funds via Western Union office in any western union area in your country.

Yours in service
You can call me on phone( +229-[protected] )

Prof. Anthony Roberts
Western Union International Bank

is it true I'm from baguio city. I also received this mail a week ago...

R
R
Roni
, ID
Jan 20, 2009 9:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been received the same thing. Forget it!

A
A
ajkdcruz
, PH
Jan 10, 2009 6:58 am EST

Arlene, we're just neighbors, I'm from general santos city and I received the same thing/scenario like you. The worst is that, I was even mailed a check which is fake. Ka sakit talaga, niloko lang tayo.

Alex

ComplaintsBoard
S
10:27 pm EST

Western Union western union funds

Dear Sir/Madam,

Please be informed that the funds are coming directly from the International M
onetary Funds headquarters and we are only to pay beneficiaries once they meet
their financial obligations.

Also note that Western Union is not allowed to make all payment at once via we
stern union money transfer due to the way the fund came to our headquaters and
for security reasons, upon receipt of your fees and your International Remitt
ance File purchased, you are receiving a first pay-out of $10, 000 which is mad
e into two halves which will enable you walk into any Western Union shop of yo
ur choice and pick up your funds. Note that the remaining fund/payment will be made installmentally in the following order

1. $10, 000 made payable to you from the Western Union
2. $740, 000 made payable to you via bank wire transfer from our designated pay
ing bank.

Upon receipt of the fee for the purchasing of your international remittance fi
le, you are receiving your first pay-out of $10, 000.

According to the Section 636(1) of the LPN CAF of the 1999 constitution reagrd
ing a contract like you will have to make the payment of the $100 usd so as to
enable the purchasing of your inheritance file to prevent illegal transfer of
your funds.

Here are details of your money transfer of $10, 000 made on your behalf but it
has no receiver's name yet until you remitt the $100.00 to us before we can pu
rchase the inheritance file with your name and put your name as the receiver b
elow is the information you will use to send us the fee $100.00 Via western un
ion.

RECEIVER NAME...JOHN OKECHUKWU
COUNTRY...REPUBLIC OF BENIN
CITY...COTONUO
TEXT QUESTION...HOW ARE YOU?
ANSWER...FINE

Then after you send the money you can send the payment information to us email
below.

Mr.Steven James
E-Mail:([protected]@live.fr)
Direct line:+[protected]

As soon as we receive the payment of the $100.00 from you then we pick it up w
e well put your name as the receive and you will go to western union and pick
the money.

PAYMENT DETAILS MADE FOR YOUR CONFIRMATION!

Amount: $5, 000 USD
MTCN:[protected]
Amount:$5, 000 USD
MTCN:[protected]
Sender`s first name: HARESH
Sender's last name:MORGAN

Note that within 72hrs if you do not remitt the required $100.00 which has alr
eady been made ($10, 000)It will be withdrawn back and remember that the money
details given to you does not bear your name as the receiver until you make th
e payment of the $100.00

Get back to us with our E-Mail:([protected]@live.fr) with the payment
information one you made the payment and you can call on my direct line if yo
u have any question ok.

Call for confirmation of receipt of this message on :+[protected]

Have a good day.

Regards,
Mr.Steven James

-----------------
シンプルなのに思わずハマってしまう! 実力派ゲームが大集合!
http://track.nifty.com/tr/ad/a2y/OTx

Read full review of Western Union and 2 comments
Hide full review
2 comments
Add a comment
R
R
ryan reyes b.
hayward city, US
Sep 15, 2010 1:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

western union not a gud service to the custumer service

R
R
RJS
, US
May 15, 2009 12:21 am EDT

Attn; Recipient,

Please be informed that the funds are coming directly from the International Monetary Funds headquarters and we are only to pay beneficiaries once they meet their financial obligations.

Also note that Western Union is not allowed to make all payment at once via western union money transfer due to the way the fund came to our headquarters and for security reasons, upon receipt of your fees and your International Remittance File purchased, you are receiving a first pay-out of $10, 000 which is made into two halves which will enable you walk into any Western Union office of your choice and pick up your funds. Note that the remaining fund/payment will be made install mentally in the following order:

1. $10, 000 made payable to you from the Western Union
2. $740, 000 made payable to you via bank wire transfer from our designated paying bank.

Upon receipt of the fee for the purchasing of your international remittance file, you are receiving your first pay-out of $10, 000.

According to the Section 636(1) of the LPN CAF of the 1999 constitution regarding a contract like you will have to make the payment of the $100 usd so as to enable the purchasing of your inheritance file to prevent illegal transfer of your funds or any form of hindrance.

Here are details of your money transfer of $10, 000 made on your behalf but it has no receiver's name yet until you remit the $100.00 to us before we can purchase the inheritance file with your name and put your name as the receiver below is the information you will use to send us the fee $100.00 Via western union.

RECEIVER NAME IS INNOCENT CHUKWUKA
COUNTRY IS REPUBLIC OF BENIN
CITY IS COTONOU
TEXT QUESTION IS TRANSFER CODE
ANSWER IS 001

Then after you send the money you can send the payment information to
our email below.

Lord Connie May
E-Mail:(westeruniontransferunit.dep@live.fr)
Direct line: +[protected]

As soon as we receive the payment of the $100.00 from you then we pick it up we well put your name as the receive and you will go to western union and pick the money.

PAYMENT DETAILS MADE FOR YOUR CONFIRMATION!

Amount: $5, 000 USD
MTCN:[protected]

Amount:$5, 000 USD
MTCN:[protected]

Sender`s first name and Sender's last name will be given to you once you send the fee to enable you go and pick your transfer at your end.

You can log onto our website www.westernunion.com and track your transfer and see that your money is there but needed the above stated fee to redirect the transfer to you for your easy pick up. Note that within 72hrs if you do not remit the required $100.00 which has already been made ($10, 000) It will be withdrawn back and remember that the money details given to you does not bear your name as the receiver until you make the payment of the $100.00

Get back to us with our E-Mail:(westeruniontransferunit.dep@live.fr) with the payment information one you made the payment and you can call on my direct line if you have any question OK.

Call for confirmation of receipt of this message on :+[protected] Have a good day.

Regards,
Sunday Boni(Esq)
Western Union Payments

ComplaintsBoard
J
11:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Western Union helps the scammer make money

http://www.westernunion.com

I contacted Western Union Money Order Agent about a fraud, the first Agent was a big help who had did a report, She then transfered me over to Consumer Fraud, Garry 246 who was acting as if I was the problem, who asked me what he should do about it, Why have a Fraud Dept while Garry 246 does not know what to do about a person commiting fraud, and does nothing to stop Fraud? Well anyways he was no help and is not someone who should be working in the fraud deptment. They seem ###ed, They are not smart enough to stop Fraud at Western Union, Oh they could stop Fraud, but then they don't make any money off the people that get ripped off through them.

You see, the scammers use Western Union, This is a pay per use service. Western Union wants to make money, so they don't try to catch anyone commiting Fraud through them, because they will not make any money. So the scammer wants you to cash a fake check through your bank, then they tell you to keep so much for some reson you would agree to or might fall for, Then they tell you to forward the rest of the money to them through western union, Then you find out the check is no good, You have to pay that money back, western union made $100.00 off the scam by sending the money, the scammer walks away with the money, you now have to pay back.

Western Union is a rip off con company, who likes you to use them to do scams.

How many people has Western Union caught? Not many, they don't try.

If its up to Garry 246, Whats the problem?, What would you like me to do about it?.

I will take Western Union to court, class action case. I will sue them enough to make them set in place a real Fraud Dept, that has a clue how to cath the Fraud, Western Union is part of the scam problem - greedy, as long as they make money, Garry 246 says what's the Problem?, What would like me to do about it?.

Garry 246, your ###ed, you work for western union Fraud dept, Your the one who is part of the scams, your not smart enough to catch a thief?, even if the name is given to you, you say, what do you want me to do about it?. You work for Western Union Fraud dept, you should be asking me for the information, and you should know what to ask me, not for me to tell you.

WesternUnion is a greedy who cares company that allows scammers.

Hey Garry 246, next time try and flag the name being used as the cash pick up name, have a fake number setup, to use as a theft protection to catch them.

Read full review of Western Union and 1 comment
Hide full review
1 comment
Add a comment
M
M
Matt812
, US
Sep 05, 2009 1:04 pm EDT

You're a damn idiot for falling for the scam. Western Union did exactly what they were supposed to do. It's not THEIR fault that you did it, and it's not THEIR fault that the person collecting the money received it before you realized your stupid mistake! As a Western Union agent working in a grocery store, I am trained to sense fraud. But if you just walk up to me and say "send this money to this person, i trust them." I'm going to have to take your word for it and send it. To make a long comment short, go ahead and waste your money on a lawyer. Western Union doesn't even NEED a lawyer to beat you on this one.

ComplaintsBoard
T
12:57 am EST

Western Union identity fraud through hotmail

This is to Western Union in England.
I am presently trying to solve a very seriour problem that I have been subjected to, as well as everyone on my personal
email address book.

Yesterday morning I went to open my mail in hotmail account, that I have had same passcode for ten years with
and I find I can not.

I then hear that very same morning that two of my freinds, sorry 3, have received and URGENT mail from me
for them to send me money as I am stranded in hotel in england and I need 2000lbs and that I lost all my identification
except id card, something like that. They tell them to send WESTERN UNION>

I am NOT IN ENGLAND. I live in Kelowna, BC Canada.
I believe I answered a curious letter a week prior from england and that is what has caused this mess.
the have hijacked my whole email account.
my yahoo account is still in use, but I do not have my address book on this one.
i do not believe anyone I know will be so STUPID as to send me money in England,
as this is notin my character to leave country without telling EVERYONE I KNOW...

Please help my solve this crime.
I have reported it to our local RCMP and opened file.
I did have two of my friends "fake respond" in reply to this email in hopes of retrieving more info from these frauds.
My full name is TERESA ANN CHOMSKY, DO NOT CASH ANY MONEY ORDERS ATTACHED TO THIS NAME. ANYWHERE.
unless they are supported by my drivers lisense number and birth certifcate, because I am here in Kelowna BC and have
no need of wetern unions at this time anyhow,
thank you for your help and I hope I can help stop this activity.
I have tried sending complaint ot hotmail server, but I am not sure if I got through yet or not.
please rsvp to [protected]@yahoo.com if you need to.
my home phone number in canada is [protected].

Read full review of Western Union
Hide full review
ComplaintsBoard
D
12:20 pm EST

Western Union hacked into my email account

Please note a fraudulent email went out asking for money to be sent via western union in london to someone at 171 kensington high st., london nw8 7lb under my name diane bridgeman. They got into my email account which i can not now get into and sent this scam email to all my contacts, over 500 people. This began on nov. 11 and is continuing still now, nov. 13. I called the police and called local western union who were not very helpful.

Read full review of Western Union and 1 comment
Hide full review
1 comment
Add a comment
V
V
vijay krishna srivastava
, IN
May 24, 2009 5:49 am EDT

HACKING OF PASSWORD AND USING MY EMAIL ID OF REDIFFMAIL.

Respected, sir
i have a e-mail account on rediff but someone has hacked my psssward and using my account. He has changed my passward. Please delete my id. I have an another account on rediff. My rediffmail id is vijay_045@rediffmail.com & my cell no. is [protected]. Sir please delete my said account and my email id. please take necessary action, because hacker may misuse my e-mail address for wrong work.
-V.K. Srivastava

ComplaintsBoard
V
7:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Union bad service

Ignore the date my problem is ongoing.. Since 1999 I have offered wu as a payment option and now suddenly because I do offer wu I am labelled a thief... I highly resent that.. I have used wu numerous times and have email testimonials to my honesty and integrity.. Attention buyers! Are you listening? Not everyone are crooks.. If someone uses wu to pay me for an auction or outright sale.. That someone gets what he/she pays for! I received a rather rude insulting email from a potential buyer of one of my auctions stating if I did not agree to accept paypal she would leave negative f/b on me even though my auction clearly states no paypal.. I refuse to accept paypal for the simple reason they stole $200 from me and they wont be getting anymore of my money! I turned her email over to the auction site and she was removed as a buyer and seller.. Another buyer won an auction I was offering, but flat out refused all of my payment options which included wu, moneygram, money orders both us and postal, I will also accept checks there is a wait of 14 days for mos and checks, but that's a whole other story.. Anyway she refused to complete the sale, so I relisted my item and had another buyer within three days who paid via wu and received her win within 3 days.. Now the first potential buyer is upset because she can't find that item anywhere else and I don't have another one to sell her.. Like the old saying goes you snooze you lose!

My point is do not assume I am a thief because I accept a form of payment that's been around alot longer then paypal.. Not everyone is out to cheat you.. Least of all me.. I once gave a young girl her change from a $100 she thought she gave me a $10.. I actually left my register (After turning it off of course and taking the key with me) and chased her down to give her change to her.. Her mother came in and thanked me! So for those of you who refuse to put your trust in someone who has a sterling reputation among buyers then do without.. Others will reap the benefits.. And if you want to trust again visit http://bidsplash.com and look up babygirl auctions.. Or look up "lion" and find the stuffed lion auction I have up.. Or email me if you are looking for anything in particular.. I deal in clothing, cds, dvds, xena merchandise, haunted items, autographs... Among other things.. Just let me know what you are looking for!

Read full review of Western Union
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
11:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Union very bad service

Very bad service. Online money transfer is just an fraud activity to let your money used by Western union for 12 hours, without interest. They just take your money and keep with them for 12 hours. There are very rare successful cases with online money transfer using western union website. Today, I had to send money to India, my brother was in hospital and there was immediate money needed. I went to western union website and I tried to transfer $900 (all from my bank account). After submitting request I got message, I need to contact to customer care and they gave me one MTCN. I called to their customer care, the lady speaking was barely understanding what I was speaking. She took my identification information along with SSN.After talking with her for 30 mins, she told me they have denied the transaction. I asked the reason behind denial. She told me that they can not tell the reason, If I want to get the reason I would have to write to their review center. She suggested me to go to any western union agent and transfer the money.I was expecting money immediately back in my bank account, but there was nothing. Again I called to customer care, I got the reply saying it will take at least 12 hours. I had made transaction at 12:36 PM, and I got money back exactly at 12:36 AM. It means they have made the system which will use the customers money for 12 hours without reason. You would be knowing if they are getting millions of rupees for 12 hours, how much they will be making. Even I heard from others experience that if the currency rate is degrading then u will get refund without waiting for single minute. So, I came to the conclusion that Western union money transfer is nothing but a legal fraud center, which uses customers money for 12 hours, without giving any kind of service. Be aware of it. I've found Moneygram is better option than Western union, which gives higher exchange rates and better service.

Read full review of Western Union and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
N
N
Neilk
, US
Aug 16, 2017 11:43 pm EDT

I got rip off with western union my friend sent me some money from the UK to Ghana I went for it on the Saturday morning the bank told me the network was down so I went back on the Monday morning someone else picked up my money on the Sunday night my friend went back to the agent in the UK told her what gone on so the agent phone the western union the western union told the agent I get back in touch with you as soon as possible we are still waiting

G
G
gober10
, MX
Dec 10, 2010 5:45 am EST

I used to work with Western Union in Quick Collects, Core, Convenience Pay, Gold Card, Prepay card services dept and more.And i would like to said only one thing, please dont do business with this company they dont care customer, I was a wittness with people losing theirhouses, cars, frauds, money, time, because western union faulty service, i was in their calling center at MEXICALI, BAJA CALIFORNIA, MEXICO THIS CALLING CENTER IS TELVISTA, JUST THINK DO YOU REALLY THINK THAT WE CAN SOLVE CUSTOMER PROBLEMS? so dont put your monry with this untrust company...Any question how western union works, let me know...Thanks

W
W
wuv2009101
London, GB
Oct 01, 2009 1:34 pm EDT

Without any valid ID, someone picked up our money within a few hours! USD9000! Their system is the weakest, their service is the worst and their staff are not reliable. The UK police and financial crime department are involving in our case, but without any assistance from western union, the investigation cannot go any further. If you are the victim too, I hope we can unite. I really appreciate that someone can give us the victims any suggestion. please contact me wuv2009101@hotmail.com

N
N
Neilk
, US
Aug 16, 2017 11:53 pm EDT
Replying to comment of wuv2009101

Hi it happened to me this weekend my friend sent me some money I went for it on the Saturday morning the bank told me the western union network was down so I went back on the Monday morning someone else pick up my money on the Sunday night we are still waiting from them

ComplaintsBoard
G
11:29 am EDT

Western Union lying, stealing cheaters

Went to WesternUnion.ca to make a money transfer. Made the transfer, paid the exorbitant fee for the transfer. About an hour afterwards got an email from them stating the transaction had failed and would not go through. No big deal. But, I went to my online banking to get my credit card number to use and to my huge surprise there was a charge on my credit card from western union for the money transfer. They stated on their website that if you do not call in within 24 hours then the transaction would not be completed and you would not be charged. A LIE. They stated the transaction would not go through and I would not be charged as the transfer failed for whatever reason. A LIE. They told me to email them to see why the transaction failed. I did and when they emailed back they said they wouldn't divulge why the transfer failed. A LIE. I replied to that email stating the transfer failed and was never supposed to go through. They replied that Western Union does not charge the card but "authorizes it" A LIE. They said the charge would be refunded on my statement within a few days. A LIE. They stated that 9 days ago and I know for a fact that charges only take 1-2 days to reflect on my online banking statement.

So, bottom line: NEVER, EVER EVEN CONSIDER using Western Union! They are a bunch of lying thieves who should rot in hell!

Read full review of Western Union and 1 comment
Hide full review
1 comment
Add a comment
S
S
sophie281988
Lakewood, US
Sep 25, 2009 4:54 am EDT

omg i just had a even worth problem they wont give me my 3000$ what my mum sent me from germany i cant believe it ! i hope the thruth comes out about those liaaaars

ComplaintsBoard
M
6:51 am EDT

Western Union email scams

Dear sir/madam:

I have been receiving emails that my email address was choosen to be a winner of a lottery draw. Before I could receive my winning money, I have to send them a certain amount for the services. I would just like to know if you have this certain name mr. Victor brown connected with western union in benin republic, city of cotonou.

Hoping for your reply. Thank you very much!

Read full review of Western Union and 172 comments
Hide full review
172 comments
Add a comment
H
H
Henryoo
, US
Aug 19, 2017 9:49 pm EDT

Nnnnnnnnoooooo

M
M
miniangel
, US
Aug 19, 2017 7:00 pm EDT

Are people really this stupid and uneducated? My God! I can't believe that anyone would even contemplate these emails possibly being real. Oh, and don't get me started on the grammar! Doesn't everyone in this day and age use spell check? Man, this world is in for it with idiots like this walking around.

F
F
frustratedbrenda
Mishawaka, US
Apr 01, 2011 2:46 pm EDT

Resume editing
I am a host mother for students who come to the US to study. On March first, 2011 the brother of one student sent him $1985.00 by Western union. He went to the Meijer store #121 to collect his money. They told him they couldn't give it all to him in cash. They gave him $985 in cash and a check for the remaining money $1000.00. He took the check to Bank of America in South Bend and deposited it into his account. They told him the money should be available in his account the next day. With the $985 he paid school fees, etc.thinking he would have more money the next day. It wasn't available the next day, nor the next, nor the next. He was being sent back and forth between the Meijer store and the Bank of America for the next week and still had no money. I finally said I would call Western Union for him and see what was going on. On March 10th, 2011 I called Western Union. The agent pulled up the file and told me they were aware of the problem. He said they had talked numerous times with the Bank of America branch manager and the manager at the Meijer store where the check was issued. He told me there was a computer error and the check was logged as "cashed out", when it wasn't. He said the case had been "expedited" (they don't use that word) on March 8th and a case should be resolved within 24 to 48 hours of the "expedite" so by morning he should have his money. He still doesn't have his money four weeks after it arrived! I have talked to the bank manager, the Meijer manager and numerous agents, supervisors and managers at Western Union. Meijer says the mistake was western union's and the check is being shown as paid out when it was not paid out. Whether the mistake was made at Meijer or a Western union office, all agree that the student didn't get his money. I have called and called and called Western Union, been on the phone for over an hour numerous times and I get nowhere. Where is his money and hwy won't they give it to him.

D
D
Deepal Rodrigo
, LK
Jun 26, 2014 6:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir / madam

I hope you will read below mail & understand the situation also i hope you will save me from this fraudulent activities.. Othe wise i will get caught this people. Awaiting for your reply asap.

Thanks & best regards
Deepal rodrigo

From: western union money transfer [www.U. Money. Transfere453@live.com]
Sent: wednesday, june 25, 2014 4:17 pm
To: deepal
Subject: re: payment

From the desk of the director
Western union money transfer
Cotonou, republic of benin.
Website; www.Westernunion.com
E-mail: wwunmoneytransfere@live.com
Director e-mail: www.U. Money. Transfere453@live.com
Tel: +[protected]
Fax: +[protected]

Dear valued customer,

After we got your information, we instantly transfer the first payment
Of $5, 000 in your name. As i was trying to email you the information
You will use to pick up the payment in your country, i got a call from
The western union head office in london, united kingdom. They brought
To my attention that the $5000 we transferred and the remaining of
$1, 5, 0000:00 has been on hold through our network by the head office in
London.

I asked them why and they said that the home land security company
Here in benin republic reported to them that we are transferring such
Amount of money without the home land security clearance certificate.
So, after i cut off the conversation with the london head office, i
Called the home land security company here to know how the clearance
Could be obtained from them and the cost of obtaining it. They said
That it will cost $85 only to obtain the certificate and it will take
Only 1 – 2 hours for the clearance certificate to be ready.

I later called the head office back and asked them if there is any
Other thing to do after the clearance is obtain and they assured me
That once the clearance certificate is forwarded to them, they will
Instantly release the funds without any delay.

The information of the payment we made today is enclosed.

Mtcn #— [protected]
Sender's first name—duray
Sender's last name—wilson
City—cotonou
Country—benin republic
Text question—trust
Text answer—honest
Amount—$5000.00

For self-confirmation, you can track this payment online with western
Union official website by clicking on this link
Https://wumt. Westernunion.com/asp/orderresults. Asp?Country=ng
After filling the information, click check status. Note that if you
Track this information, the status will tell you that the funds is "
Available for pick up by receiver" but you can not pick up this money
Until the clearance certificate is obtained. It's because the fund is
Still on hold by the head office.

However, you are advised to go ahead and send the home land security
Clearance fee of $85 via western union or money gram so that we will
Assist you and obtain the certificate from the office. Here is the
Information you will use to send the money.

Receiver name; onye ndive
Country;... Benin republic
City... Cotonou
Test question; in god
Answer; we trust
Amount; $85

Do send us the mtcn numbers as soon as you made the payment. If you
Can send the fee today, you will pick up the first payment and we will
Send you another $5000 today as the clearance certificate is the only
Thing holding the transfer. Note: you have to try and send the
Clearance fee as a matter of urgency because the head office in london
Will pick up the money if you did not comply urgently.

Remember, we were instructed by the imf to return the payment file
Within 72 hours if the beneficiary did not comply to claim his/her
Funds. So, if you will send the fee but you can not send the fee
Within 72 hours, let us know so that we will report to the imf that
You are complying so that they will not ask for the return of your own
Payment files.

The management of western union money transfer, benin republic head office.

Dispatched this day. For inquiry, call +[protected]
Sincerely,
Mr. Mike john
Phone+[protected]
Western union® money transfer,
Head office benin republic.
Western union®
© [protected] western union holdings, inc.

All rights reserved. Send money worldwidewith western union money transfer service, money transfer is performed
In 1location | copyright | intellectual property |
Privacy policy | site map | find your local 5-20 minutes and bank account is not required. We only transfer
Via western union, no bank wire transfer.

Home | find agent western union®

Confidential notice

This email is intended for the owner of this e-mail address only and
Contains privileged and confidential information. If you received this
Email by error, please delete it from your mail box and notify us
Immediately for correction. The disclosure of this email to a third
Party is highly prohibited. Thanks for your understanding

G
G
Gerhard_K
, DE
Jan 11, 2013 11:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

WESTERN UNION: The world's biggest crtime organisation
covered by the FBI and 42 American Governments?Out of every view and in view of own investigations, the involvement of Western Union in 59% of all crime cases in USA and Canada concerning this matter, how can an american Attorney General declare in public that this company is needed, the involvement in crime has to be reduced and gives this company a white collar; at the same time, as the leading member of the proceedings, requested hundred millions of Dollars as compensations from Western Union to secure american boarders for Western Union's participation in fraud?

Isn't that the same Money Wash, to take the Western Union faked money from population worldwide to use it for honorable aimes as it is when collecting the drugs money? Yes it is with a difference: drugs and other similar forbidden money transfers are unhealthy for the population whereas the money from Western Union in most cases is honorable earned and often was meant as help for children, orphans and other social institutions. This apparently the Attorney Generals and Governors have overseen as this money has to be recompensated to the owners and not taken for the security of boarders!

Going this criminal way Western Union has created an economic damage, only in the European Union, of just more than 1.000.000.000, - € by transferring money to foreign countries for fraud!.And the next will be yours, so stop Western Union Money Transfers! Did you already see that Western Union overtakes no guarantee that your sent money will be delivered to your recipient ?

Instead of this, warning before criminal recipients, they want you to overtake their risk for their payment handling employed stuff. According to laws and Court Decisions against Western Union the recipient has nothing to do with the Money Transfer. The legal definitions of Money Transfer Businesses is: valid passport to valid passport and this is the part Western Union, doing the transfers, is responsable for and has to pay the compensations. And they cannot valid legal transfer these responsabilities to the sender.

Western Union only is planning to expand the fraud more easier for themselves ! Stop Western Union and the governmental help in order to achieve frauded money. The FBI must answer other questions to their protections

J
J
JRC8853
Centerville, US
Jan 31, 2012 9:44 pm EST

I tried to send money to my son in Florida, using Western Union on-line services. I tried to send $40 dollars with a $17 fee for a total of $57 dollars. Gave them my visa card info and the web site did not give me a transaction number.
My son never received the money and the money was removed from my account. Talked to several customer support people, and two supervisors, both supervisors said I would be contacted within 24 hours that was 80 hours ago. Talked with my bank and Western Union has my money, and western union says they did not get my money, but my account shows $57 dollars being taken from my account by Western Union. Still have not seen my money yet that was Jan 17th today is 31 Jan.

A
A
Ahmed Selim
, SA
Jul 31, 2013 4:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

31/7/2013 @ 11:30 PM
Enjaz Mufshrefa Branch
Teller no. 5
Indian/Pakistani nationality – Thin body built

Scenario:
Upon reaching the teller after falling in line for almost an hour, I clearly mentioned I have 3 transactions for different members of my family. He received my documents then said that he will only proceed with 2 out of the requested 3 transaction and continued working while ignoring me. Finally getting his attention I informed him that there are 2 of the 3 transactions that are a priority. Since he has already completed one transaction that was not a priority; he furiously pointed at me with one finger and eyes wide open while repeatedly saying “I TOLD YOU ONLY TWO”. I calmly told him that this is not a way to talk to a customer, he simply said “I have not time”. I was then told by the security guard that the system allows only 2 transactions per teller and was forced to fall in line again at another teller in order to complete the third transaction.

This is a very disrespectful manner that is truly unacceptable. Furthermore before leaving it was clarified by another employee that 2 transactions per teller is not even TRUE.

I hope this complaint reaches to the HR management and proper action is taken. I only wish the teller apologized before I left.

Q
Q
qsathik
, QA
Mar 22, 2013 2:32 am EDT

Western union announced Gift for Transactions of 5 in western union you can get Briefcase free. After I finished those transactions they refused to give the gift by the reason they told that 'No Stock. Try any other branches of Western union. I have done the same but all the branches says the same answer. At last I have met a Western union Gifts Delivery man in a branch, he said that I will give tomorrow in this branch, you just give to the Collection Agent there, also he informed to the Indian to keep collect this and I will give the gift tomorrow. After he gone, I give to the person, he said I will not collect here. I asked the phone no. of delivery man, but he refused to give. I amazed that the person not ready to customer satisfaction or customer requirements, why did he came to qatar and why he has sit in this position. The problem is the Western Union management has no any instruction to staffs that how to deal with customers and how to increase the customer base. In India, UAE, are very very supportable with the clients. In Qatar have these kind of attitude I were seen. Who is responsible for the gifs...? My phone no. [protected]... and email..sharukhsathik@gmail.com

T
T
Tyshanti
Knoxville, US
Jan 23, 2011 5:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have had my western union Gold Card for four months now. I was told after been approached at a local western union check cashing store by an agent for western union that is I apply for the pre-paid gold card, I would receive $10.00 added to my card after my first load, so I did load the card while standing in the western union check cashing store. The agent, who works at the check cashing store, gave me the flyer to fill out and pay for the card and I loaded money to the card right then. After the first couple of weeks, no $10.00 posted to my card, the third week, still no $10.00, so I called one of the western union agents at [protected] and was told, the reason why the $10.00 hasn’t posted at that time was because “I “ was supposed to have called in to let them know to add the $10.00 and I explained to the agent that, that wasn’t told to me, I was told once loaded, the $10.00 will be posted and he said, he will go ahead and take care of it with a very nasty, rude tone and said, it will be on my card within a weeks’ time. After six weeks passed, I called back and spoke to another agent for western union gold card and he told me, I don’t have to keep calling in about the $10.00 and it will post but he will put it in again with a nasty attitude and hang the phone up on me. First of all something need to be done concerning the agents attitudes. This is the fourth month that I still have NOT received what was offered to me when signing up with the western union gold card and this is the fourth time I had to contact them. it’s not much money but it’s the principle of the whole matter.

P
P
Psykomag
, US
Nov 12, 2010 4:59 pm EST

I've never personally used Western Union before. So, I've just run into a situation where I needed to wire funds from the U.S. to China. I created a profile on their website and entered my bank's debit card data to get started. After attempting to complete the transaction, I received a message that stated, "your payment was declined by your bank." I then contacted my bank to find that my account and my card were in perfect working order. I attempted once more to complete the WU transaction to receive a notice that I would not be able to complete any transactions both online or by telephone and that I would need to physically go into a WU location if I wanted to send money. I thought WU may have simply had a "connectivity" issue with my bank's debit card system, so I revised my profile with my checking account information to attempt the 3-day transaction directly from the account. However, when WU's website tried to access the bank account to verify information, WU's site just timed out. I then went one step further and entered a credit card into my account and tried the transaction one last time...same result...denied. After contacting WU's customer support, all I could get out of them was that they utilize several different methods to protect consumers. However, there was no answer as to why I was denied, nor to what extent and/or how long I would continue to be denied. The rep simply informed me that I would need to seek out a physical WU location to send funds. So, here's my dilemma...why would this company advertise a service that they obviously do not offer? Why would they lead customers to believe this service exists? And finally, why the *** did I need to waste several hours of my morning entering personal account information, then speaking to customer service reps only to find out that I still must physically go into a WU location to send the funds? Nope...this sort of service (or the lack thereof) just made a lifetime impression on me. I will NEVER attempt to utilize WU again and will simply pay the few extra dollars to perform wire transfers directly with my bank. WU...STOP WASTING CONSUMER'S TIME!

ComplaintsBoard
V
2:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Union beware customer

A friend of mine transferred money using Western Union to her colleague but before she could collect her money somebody else collected the money on her behalf using some fake identity. Many fraudster do the scam using Western Union as it has a very weak system.

My suggestion to all would be to never use Western Union.

Here is one of the scam used by a fraudster using Western Union and even police refused to file anything against it.

The student girls namely, ABC and XYZ, were looking for rental accomodation in London and found an advertisement on gumtree along with contact details of the landlady.

This landlady described herself as Kristian Nels from Sweden and said she had suffered rent losses earlier as her previous tenants were unable to pay rent.

As a result, before she travels to London to show them her apartment, she wants to make sure that she is renting the property to the person who has got enough cash to pay atleast the initial month rent and are serious about renting the property.

Not only that, she also sent them a soft copy of lease agreement, apartment pics and description of each item present in the flat.

She suggested that they transfer money using Western Union between themselves and send her a scanned copy of the receipt as a proof of cash transfer.

The girls being new to the city London and being young and innocent transferred 1200 Sterlings.

The transaction details are as below:

Transaction ID : [protected]

Transferrer : ABC

Receiver : XYZ

They sent a scanned copy of the receipt to the landlady but before XYZ could collect the money transferred by ABC, this lady (Kristian Nels) went with some fraud identity posing as XYZ and got the money.

The biggest thing to question in this case is how diligently the identity check is done by Western Union before handing over the money to receiver and are there any cameras installed using which you can atleast track the person's face who collected the money using a pin and identity.

The money was collected from Western Union Today (17-August-2008) at 12:30 pm.

Here are some further details about the fraudster:

Email ID Used : kristiannels AT yahoo.com

Phone Number : +[protected]

Gum Tree ad : ad #[protected]: 3 bedroom Maida Vale

Read full review of Western Union and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
lukas
,
Oct 01, 2008 10:31 am EDT

Hi
beware of micheal.weiss01@ymail.com whos tryin to rent her studio on cannon street this is procedure which she sent me today :) :
Thanks for getting back to me.Am sorry if this might inconvenience you..i have stop using
bank statement/payslip to verify tenant alot of bad experienced and problems in confirming if they are capable of renting our Apartment. I got all your expressions but all i need from you is just a proof that you have cash at hand to pay me because i have met with time wasters these few days and a colleague of mine advised that how am i going to be sure that i wouldn't be wasting my time this time around coming down to show you the
apartment and she suggests we can workout something with "Western Union".

So before i can come down to london, i will be glad if you can transfer the Security
Deposit £500 with the Frist week payment in any of your friend's name as the sender to your name as the receiver in London. I would like you to take the following procedures:

1) Visit the nearest WESTERN UNION AGENT LOCATION in your area and get the transfer
form i.e you will see section of senders name & receivers name e.g (Senders name = (*Next Of Kin*, friend, dad or Mum) to yourself (Receivers name=Your name).

2) So as soon as you are done with the transaction, i will like you to scan & send a copy of the Western Union transaction receipt(if you dont have a scanner you can type it and send it to my email) as an evidence so that i can confirm that you actually made the transaction and must verify if actually the transaction was made. After verification, i will email you or call you to go and pick up your Funds Back. Then i will want you to give me the best time and date you want me to arrive in London. I hope you know that i will be refunding you the WU charges cost

I will then take you to the Apartment for proper viewing, if you are interested in it then we
definitely sign the rental agreement/contract form. If you dont like the Apartment, i will pay
you back the western union charges if at all you view the apartment and no more interested in taking it anymore.

Then i will give you date and time i will arrive London.If after the viewing, you love the
apartment, then we definitely sign the rental & agreement form.

N.B kindly call me back to know you are okay with the policy to know maybe i should
reserved the apartment for you. here is my mobile number [protected] or [protected], You are not to transferring the money to me.Transfer the money to your next of kin or your friend or get your friend to transfer it to you.

With Kind Regards
Micheal

no comment :(

C
C
Caro
,
Sep 19, 2008 8:08 am EDT

One person tried to fraud me . He tells me that he wanted to buy my fridg, send me a fake check about 3 times the price of my fridg, asked me to take my money and send the balance with western union.

So the person write me his name and address : Yeah a fake one too, the address was a public phone.

Same question : Is Werstern Union really check the identity of people who claim money.

I wrote to western union : They told me that they are not responsible of all money lost ...

For information : this person 's fakes names are : William Barnett, Morgan Steve, David Kevin, Moris Johnson .

Do not USE Western Union!

ComplaintsBoard
A
5:06 pm EDT

Western Union theft of my money

I was victim of an online scam using Western Union in June this year. I was trying to rent a flat and the landlord asked me to send the monday to a friend using Western Union. I did, then send a picture of it to the landlord, who took my money. Western Union refuses to take any responsibility. The police says is WU´s responsibility to contact them and they cant help me. The Citizen Advice Bureau just told me I had to keep on sending letters to them and make a formal complaint procedure.

I have done all of this. " months later, I still don't have any news about my money. Has any of you been in a similar situation? What did you do? What else can I do? I don't understand how can they refuse any responsibility in this when:

- I told the lady at the office why I was doing that with my money and she didn't say anything.
- It doesn't say anywhere that you should keep your number or receipt in secret
- They accept a fake id to give my money away.

Read full review of Western Union and 3 comments
Hide full review
3 comments
Add a comment
J
J
Jenijacklyn
Santa Maria, US
Jul 28, 2011 7:32 pm EDT

I PURCHASED A WESTERN UNION PRE-PAID VISA ON SATURDAY JULY 23, 2011 SO THAT I COULD TRAVEL WITHOUT CASH. UNFORTUNATELY, THE PLACE I TRAVELED WOULD NOT TAKE THE WESTERN UNION CARD BECAUSE IT SAID PREFEERED CUSTOMER INSTEAD OF MY NAME. ON JULY 25, 2011 I ASKED WESTERN UNION TO TRANSFER THE MONEY TO MY CARD THAT HAS MY NAME ON IT (ALSO A WESTERN UNION CARD). THEY SAID THEY COULD NOT DO THAT, ALTHOUGH THEY DID NOT GIVE ME A GOOD OR VALID REASON WHY THEY COULD NOT TRANSFER FUNDS FROM ONE WESTERN UNION CARD TO ANOTHER WHEN AFTERALL THEIR BUSINESS IS TRANSFERING FUNDS. THEN I ASKED THEM TO WIRE THE MONEY TO ME SO THAT I COULD TRANSFER THAT MONEY ONTO MY CREDIT CARD THAT HAS A NAME ON IT (ANOTHER WESTERN UNION CARD). THEY TOLD ME IT WOULD BE $20.00. RELUCTANTLY, I AGREED TO THE CHARGES. AFTERWARDS, I COULD NOT ACCESS THE WIRE, SO I ASKED THEM TO PUT IT BACK ON MY CARD BECAUSE I REALLY NEEDED THE MONEY THAT DAY. ALL OF THIS TRANSPIRED ON ONE DAY 7/25/2011. NEEDLESS TO SAY, MY MONEY HAS NOT HIT MY CARD AS OF YET AND AFTER FOUR DAYS ON THE PHONE WITH WESTERN UNION ALL I HAVE RECEIVED IS A LARGER PHONE BILL. TODAY IS THURDSAY 7/28/2011 AND I STILL HAVE NO ACCESS TO MY MONEY. THEY HAVE LEFT ME STRANDED BASICALLY WITH NO GAS, NO FOOD AND NO MONEY TO PURCHASE EITHER. IN MY ANGER, I BEGAN SCREAMING AT THE SUPERVISOR AND ADVISED HIM THAT MONEY IS ALL THE FUNDS I HAVE AND I NEED TO GET IT NOW, HE LAUGHED AND SAID HE COULD NOT REFUND MY MONEY UNTIL IT FALLS OFF THEIR SYSTEM WHICH WOULD NOT BE UNTILE 7/29/2011. I KNOW THIS IS NOT TRUE BECAUSE ANOTHER DEPARTMENT SAID THAT MONEY SHOULD HAVE GONE BACK TO MY CARD IMMEDIATELY BECAUSED THEY CANCELED THE TRANSFER AND ALREADY PUT IT BACK ON WESTERN UNIONS BOOKS. ADDITIONALLY, ALL MY MINUTES (400) ON MY CELL PHONE WERE USED BECAUSE I WAS ON THE PHONE WITH THEM TRYING TO HAVE THIS ISSUE RESOLVED, WHICH IS STILL NOT RESOLVED SO I KNOW MORE CELL PHONE MINUTES WILL BE NEEDED. NEEDLESS TO SAY THE LITTLE MONEY I DID HAVE (OR SHOULD I SAY NEEDED TO BORROW) WENT TO REPLACE MINUTES. IF HAVING THE SUPERVISOR LAUGHT AT SOMEONE WHOM IS STRANDED AND NOT RELEASE THEIR FUNDS IS WESTERN UNIONS IDEA OF CUSTOMER SERVICES, WELL THEN I THINK MY FUTURE BUSINESS WON'T BE WITH WESTERN UNION. THIS ISSUE HAS ME COMPLETELY DISTRAUGHT AND HAS MADE MY TRAVELS UNBARABLE INSTEAD OF MEMORABLE.

R
R
Rizwan
, QA
Jun 04, 2009 2:37 am EDT

My Dear All,

i want to be share something, I have One net Freind, u can say we was chating last 3 months on the yahoo, she live in Malaysia, me and her everthing should be share for personal metters, i will tell you in shortcut, last time i was in trouble she told me i will help u, i say ok Thanks, she is asking to me whats Problem u have, i will help you any type, i tell her i need some money but i dont want to take from you, becoz its my personal metter, so i dont want to disturb you, she told me it mean i am not ur friend, well i tell her ok u will. she said ok tell me how much Amount u have required, i told her maximum 1, 12000 Ringgit, she said plz tell me your Information i will send it to you this Amount Through Western Union, well i give her all my personals detail, well sha said i will Transfer this Amount after one week, i said ok, well she is not come online to last 3 weeks, lots of time i have contact her but i dont where is she, well after 3 weeks come onlin and told me Sorry i was bussy, and i am very disapointed i could not Trasnfer the Amount you, well she is saying i have discuss about my family but they are saying why u r help this person, she said for human being, well they family told her ok if u want to Transfer the Amount him, then you have any Trust on him if u have then told him he will send it you some Amount, well she told me my family said you will send it me some amount Maximum 5000 Ringgit after i will help you, well i have Transfer the Amount her maximum 1300 Ringgit through Western Union, when she will recevied the amount, shes said ok now i will send it to you Amount through Western Union, after one day i got the messge from her on this date 04-06-2009, she said Sorry the Western Union peoples said your name is Incorrect Sorry we cant Transfer the Amount you, becoz ur name is invalid, i said hows possible, and how said Western Union my name is Incorrect, i am shoked, becoz she is the Big Cheater, that is the Fraud, and she said Sorry i cant Transfer the Amount you, becoz ur name is invalid, really i am shoked when she told me i am the stupid person and third class person, and after she said Sorry i cant receive any Payment from me, becoz she is telling a lie, i am very Disapointed today, why peoples do like this, why why, such bad,

well my dearl all,

i want to share thats why plz dont Trust like this person and on the Internet, becoz that is the net fraud, well have good day, Tc,

Bye,

S
S
safetyman
Oviedo, US
Feb 02, 2009 10:19 pm EST

I work at a retailer which offers Western Union service, and I will tell you what I told the gentleman who sent $800 to Nigeria for a puppy, Western Union is not the police. It is up to the consumer to realize there is inherent risks associated with wiring money. The front of a WU "send money" form outlines common rules to follow to avoid being a victim, and one rule is "only wire money to someone you know."

You clearly did not take the time to read this, or if you did, you did not follow this. So you can not hold Western Union accountable for your mistake.

ComplaintsBoard
V
6:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Union online fraud

Hi,

Recently I had transferred some money to my parents in india by western union online money transfer on 6th of dec. On 8th of dec, I recieved one mail from western union saying that the money was picked up, though my parents never picked up the money.

I tried calling up the customer care but in vain as they had no idea of what is going on. They gave me an email id (Uk. Customer at westernunion.co. Uk) to which I mailed my complaint. But I have not recieved any response from them also till date.

I dont know how to get my money back.

All I can say is that dont trust the western union money transfer. Chances are your money will never reach the intended destination.

Read full review of Western Union and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
Dvmp
, US
Apr 17, 2017 7:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a money order that was made out to Best Buy Credit along with my address and signature. My money order was able to deposit into an account in TD Bank. Despite all of my actions that I was asked to do to prove this tranaction was fradulent I have not recieve any money back, this has been going on since July 2016. I have called Western Union customer service over 30 times and have been greeted by rude agents. I have been denied to speak to an supervisor, even put on hold over 30 minutes when I said "I will hold for a supervisor". As of today 4/17/17 I have been waiting for a return call from a supervisor...it been a week. I realize that Western Union does not fight for their customers, even when you clearly proved it was "fraud". The customer service representatives show no compassion towards the customer and really dont care less...it is not there money! They know that you have know way to deal with them face to face. I am truely appaulled that company this big will have such a disregard for their customers. I will continue to fight for my money, even if it means involving a lawyer or media. I am a cusomer has rights and work too hard for our money for my money. Remember I had to reput out the money to Best Buy, while I wait for a big corporation (Western Union) with incompetent agents retrieve my money.

T
T
Tian Ho Ng
,
Oct 01, 2008 7:59 pm EDT

Dear Sirs, Between year 2004 to 2008, I have send money to my home country. I would like to trace out how many time I have been sending money back to Malaysia and total how much. I try to search the payment receipt from the transfree but to no avail. Could your bank officer help me by posting the information into my email. Your action is very much appreciated.

ComplaintsBoard
R
8:46 am EDT

Western Union fraud

Respected sir/madam,

At first I must apologize, I just wanted to report my predicament and my extreme harassment and since I could not find any other contact details I used your email, please do not mind. All I need is some help and guidance. My problem may seem trivial to your expertises and guidance counseling, but I could really use some help.

My name is rajiv ganguly and I have been a victim of western union money transfer fraud. I am providing you with all the relevant details. I have recently moved from dublin to cambridge to join a new job. I had previously been a student at trinity college in dublin. As you understand sir/madam, one of the most pressing concerns in this matter is finding a suitable accommodation.in this context I had placed an advertisement on cambridge gumtree site. A few private landlord got in touch with me and said that they had got requisite property and would be happy to let it out. They just told me that I had to make the a dummy transfer amongst myself, that is the receiver as well as the sender will be me while operating the western union and he and his lawyer can get it verified.in this context, once when I arrived in cambridge, I foolishly did it, and I have been duped of 950 pounds. If you wish, I can give you their details. After doing the transfer, I gave the mtcn number to my landlord and his lawyer. They got back to me with confirmation that they had verified it. When I went to take out the money, from the same sending outlet, the address of which I mentioned above, they told me the money had already been picked up. The agency got in touch with their western union contact and asked me to fill out a form, and faxed it. The number to which I faxed it is as follows: [protected]. They had faxed all the relevant documents to this number, including the transaction details, questionnaire and my proof of identity.

I tried to withdraw money from another outlet so as to confirm that I had actually lost my money.

Please help me to get my money back. I will co-operate any way you want. I can provide you with details of the landlord and his lawyer. Please help me to get a refund of the money. It is a chunk of my savings from my student days, and now I am in deep financial trouble. Please help me to get refund of money from you, and to provide the details of the transaction as required by police for their investigation and I beg you to please help me in getting a refund of the amount of £950.

In this context, I should mention

The fake landlord got back to me today saying that my money was fine and had been placed on hold by his lawyer for 24 hours and after that money will be gone. I fail to understand how he can do that, when the sender and receiver in both case is me. I am attaching a copy of the entire transcript of the gmail chat I had with him for your reference.

I look forward for your help guidance in obtaining my money. Please help me.

I look forward to your help

I eagerly look forward to your reply.

Thanking you,
Rajiv ganguly

Read full review of Western Union and 15 comments
Hide full review
15 comments
Add a comment
T
T
TRIVINNA
Vancouver, CA
Sep 03, 2009 11:51 pm EDT

I SENT $1K TO MY PARTNER VIA WESTERN UNION ON 1ST SEPT VIA SAFEWAY HINTON AB.
WE NEEDED TO PROVE FUNDS TO HOLD AN APARTMENT FOR RENT IN VANCOUVER FOR MAX WOSLEY.
I ENSURED A SECURITY QUESTION THAT NO - ONE COULD BUT MYSELF & THE RECEIVER / MY PARTNER COULD KNOW.
MAX WORSLEY REQUIRED CONFIRMATION OF FUNDS - - WE SENT A "COPY OF ORIGINAL RECEIPT VIA EMAIL" TO HIM 2ND SEPT.
3RD SEPT - THE MONEY HAD BEEN PICKED UP ...? BY WHO - MY PARTNER IS WITH ME IN ALBERTA...
WESTERN UNION CLAIMS THAT HE PROVIDED I.D AND THE PASSWORD - HOW COULD THIS BE, ...?

WE ARE FROM AUSTRALIA - HOW WOULD THIS PERSON GET I.D & THE PASSWORD...?
ITS OBVIOUS SOMEONE WITHIN WESTERN UNION PROVIDED THESE DETAILS TO THE FRADULENT PARTY.

WHRERS OUR $1000 - THANKS CANADA!

U
U
unknown
akron, US
Oct 06, 2010 8:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i use western union at times...on the 6th of october 2010...i am sitting here and i see a email that said my transfer is complete for $400 and so i log onto western union and see someone sent $400 to the uk to a fake name and so it cost $442.00...i cancel the transaction and had to cancel my bank card...the problem is of course its someone that works in western union and had access to my account...they will return the $400 but not the $42.00? all i am guilty of is waking up this morning...

N
N
Newton Yorkk
Seattle, US
Aug 02, 2012 1:34 am EDT

WARNING FOR Linked In FRAUD

THESE PEOPLE (BRAZILIAN AND BRITISH) ARE DOING FRAUD IN THE UK, FOOLING PEOPLE IN THE NAME OF MAJOR CORPORATIONS SUCH AS PETROBRAS AND EBX (faking Mr. Eike Batista's identity through Linked In, CEO of EBX).

These are part of communication including dynamics, names and addresses. Please, take note and if possible bust them in jail.

1) FAKED Eike Batista (FIXING THE APPOINTMENT AT PETROBRAS CONFERENCE) Eu já integralmente revistas de sua proposta de negócio. Estou interessado em participar, mas eu exigiria uma reunião com você. Meu tempo só está disponível seria na Assembleia Petrobras próxima Exclusivo. Entre em contato com meu assistente, Roberto Costa de ter a sua participação no evento Petrobras dispostos com os organizadores da reunião Petrobras como eu sou consciente de que a reunião é estritamente por convite.
Saúde
---
Eike Batista
CEO, EBX Group

2) FAKED Roberto Costa ( DIRECTING TO PETROBRAS CONFERENCE REGISTRATION)
O evento Petrobras é de 13 - 15 de agosto de 2012. entre em contato com os organizadores sobre events@petrobras-sa.org para ficar registrado e me avise quando você é registado para que eu possa confirmar a sua reunião com o Sr. Batista na conferência.
---
Roberto Costa
Executive Adviser to the Chairman
EBX Group

3) Faked Petrobras (GIVING INSTRUCTIONS ABOUT FEES AND EVENT) - A Petrobras SA Conferência é um encontro exclusivo de indivíduos superiores no global de energia e setor de Petróleo. A Petrobras Conferência 2012 vem em Londres, Reino Unido a partir do 13-15 agosto de 2012 na prestigiada Grosvenor House, JW Marriot Hotels. O evento é uma vitrine anual e fórum de discussão que é estritamente por convite. Oradores do evento deste ano incluem Sr. Eike Batista, CEO do Grupo EBX e Peter Voser, CEO da Shell. Estamos lhe enviando este e-mail porque recebemos o seu pedido de convite para a reunião exclusiva.Seu pedido foi atendido. Para se inscrever no evento, por favor baixar e preencher o formulário de inscrição em anexo neste e-mail e retornar via e-mail em ou antes de 20 de julho de 2012.Conferência A taxa de inscrição com alojamento $ 2400 USD.Taxa de Inscrição na Conferência com apoio alojamento e viagens (assistência visto e pagamento de bilhetes de avião de retorno) $ 4000 USD Anais da conferência será disponibilizado a todos os participantes devidamente inscritos. Atenciosamente, Alberto Santiago Comissão Organizadora, Petrobras 2012 Conferência

4) Faked Petrobras - (MAKING A DISCOUNT ON EVENT FEE - TAKE NOTE OF NAME AND ADDRESS)...você pode pagar para o registo só que é 1700 dólares USD Somente sem alojamento.O pagamento deverá ser feito usando transferência de dinheiro Western Union para O secretário da Conferência, Juliana Gomez, utilizando os detalhes do receptor seguintes;
Juliana Gomez Petrobras 2012 secretário Internacional
17 Castleton Avenue, Wembley, Middlesex,
London, HA9 7QH, United Kingdom.
Ocidental deslizamento Transaction União devem ser enviados para a Comissão de Registro Petrobras 2012 através do email: register@petrobras-sa.org sinceramente Alberto Santiago

5) Faked Linked In - On 07/20/12 6:15 AM, Eike Batista wrote: (INSISTING IN REGISTRATION PETROBRAS)
Recebi seu e-mail e eu estarei cuidando de sua acomodação e tarifa de transporte, mas não há nada que eu possa fazer a sua inscrição no evento Petrobras. Estou ciente de que você é obrigada a se registrar com os organizadores da Petrobras. Se você está realmente empenhada em satisfazer-me, então você está se registrar com os organizadores da conferência da Petrobras para que possamos encontrar lá depois do meu discurso.

6) Faked EBX Legal Office - (GIVING THE FEE FOR REGISTRATION OF LOI PROPOSALS) Para ter sua proposta e LOI processado com EBX, gentilmente fazer o pagamento de suas taxas de processamento Legal. O pagamento das taxas de processamento legais para todos os nossos potenciais parceiros deve ser feita utilizando transferência de dinheiro Western Union com o Escritório Internacional EBX Legal utilizando os seguintes detalhes:
Nome: Santos Silva
Endereço: EBX Escritório Internacional Legal
17 Avenue Castleton
HA9 7QH, Wembley, United Kingdom
A taxa de processamento é de USD $ 1700 (Um mil, setecentos dólares americanos)
Por favor note que boleto deverá ser enviado para nós por e-mail para confirmação do seu pagamento e também para iniciar o processamento da sua LOI com EBX. Note também que o pagamento de sua Taxa de Processamento Legal é reembolsável pendente êxito de suas negociações com o Grupo EBX. Atenciosamente Departamento Jurídico Grupo EBX

7) Faked EBX Legal Office (PROVIDING INFO ABOUT THE LOI PROCESS)
O processo legal demora cerca de 48 horas. Vamos ter a sua proposta oficialmente registrado e arquivado com os registros do grupo EBX e processar um LOI pendente seus acordos finais com o Sr. Eike Batista. Você deve também ser agendada um encontro com o Sr. Eike Batista para acordos finais para ocorrer após o processo.
Em segundo lugar, por favor, note que nós preferimos o pagamento através da Western Union Money Transfer, pois é rápido, seguro e conveniente. Recebemos todas as Taxas de Processamento Legal direta através da Western Union Money Transfer. Por favor, siga a instrução foi referido anteriormente sobre como fazer o pagamento.
Atenciosamente
Departamento Jurídico
Grupo EBX

8) Faked EBX Legal Office: (SKEPTICISM: INSISTED AND REQUESTED, BANK INFO PROVIDED)
Por favor, veja abaixo as informações bancárias como uma alternativa para pagamento de sua Taxa de Processamento Legal através de Transferência Bancária.
Informações da Conta:
nome do banco HSBC BANK UK.
Endereço do banco. 38 High Street, Dartfoard, Kent, DA1 1DG, United Kingdom.
nome da conta John Coker.
Código de classificação - 401904.
Número da conta - [protected].
IBAN - GB13MIDL40190441848372.
BIC - MIDLGB2128K.
Você são aconselhados a nos enviar uma cópia do seu boleto de pagamento através de transferência bancária para a confirmação do pagamento.
cumprimentos
John Coker
Consultor jurídico,
Departamento Jurídico
Grupo EBX

9) Faked EBX Legal Office (REQUESTED THE LEGAL NAME OF EBX LEGAL OFFICE ADDITIONALLY TO POINTING OUT THAT THE BANK ACCOUNT SHOULD BE IN THE NAME OF EBX ONLY AND NOT A PRIVATE ACCOUNT)
Por favor note que nós demos-lhe o protocolo Standrad para o pagamento de suas taxas de processamento legais com o Departamento Jurídico EBX. Nós já demos a vocês dois métodos alternativos de pagamento de sua taxa de processamento. Nós normalmente receber os pagamentos via Transferência ocidental dinheiro da União para o nosso Escritório Internacional e do escrivão, Silva Santos, mas como solicitado por você, eu também forneceu um meio alternativo de pagamento através de transferência bancária.
Sr. Eike Batista e da EBX Departamento Jurídico realiza pedidos de investimento e propostas de negócios de potenciais parceiros de uma forma profissional, tal como previsto pelos protocolos do Sr. Eike Batista si mesmo. Se você deseja ter o Sr. Batista manter o seu interesse em sua proposta, é aconselhável que respeitado o determinado protocolo.
Providenciamos uma informação da conta bancária de pagamento, que não é o nosso método padrão de recebimento de pagamentos. Costumamos receber todos os pagamentos internacionais de Processamento legal através de transferência ocidental nião dinheiro.
Além disso, afirmei anteriormente que o nosso Gabinete Jurídico Internacional é:
Endereço: EBX Escritório Internacional Legal
17 Avenue Castleton
HA9 7QH, Wembley, Reino Unido
O Grupo EBX não serão atraídos para quaisquer outros pedidos não solicitados regardiing o processo à medida que cumprir rigorosamente o protocolo padrão
Atenciosamente,
John Coker
Departamento Jurídico,
Grupo EBX

M
M
missee2010
Los Angeles, US
Jun 10, 2010 8:27 pm EDT

western union agents themselves took the money! i just lost $1, 000 trusting this company. not even a day later the money was picked up even before i arrived to my vacation destination. the money was put in my name and i never told anyone any information of my purchase. guess what? the agent said, sorry, we can't help you. the money is picked up. western union fraud department said the same thing, it was a legit transaction, no further information is available at the moment. they said you must call you local police. NEVER NEVER USE WESTERN UNION.. THE COMPANY IS A SCAMMER!

C
C
charu verma
Queensbury, US
May 03, 2010 12:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

exactly same thing happened with me rajiv... and i feel like worl's biggest fool.

though i sent the money on my sister's name, but gave that AH the MTCN, and he still picks up the phone and says how can he withdraw the money if its not on his name

O
O
OWENS007
Warner Robins, US
Jan 18, 2010 10:34 am EST

I SENT A WESTERN UNION MONEY WIRE AND THE ANOTHER PARTY NEVER RECIEVED THE MONEY. I HAVE CALLED WESTERN UNION SEVERAL TIMES ONLY TO BE GIVEN THE RUN AROUND. I EVEN TRIED TO CANCEL THE THE MONEY TRANSFER SO I COULD GET MY MONEY BACK . THEY TOLD ME IT WAS CANCELLED THEN I CALLED BACK A DAY OR SO LATER AND I WAS TOLD IT WAS NOT CANCELLED AND COULD NOT BE CANCELLED. I CALLED AND E-MAILED AND HAVE NOT TALKED TO ANYONE WHO IS AMERICAN AND CAN SPEAKE NGLISH CLEARLY. DONT USE WESTERN UNION, YOU WOULD BE BETTER OFF SENDING A MONEY ORDER EXPRESS MAIL. THIS COMPANY RIPPED ME OFF FOR $120.00. DON'T USE WESTERN UNION THIS IS A SCAM OPERATED COMPANY. I DON'T SEE HOW THEY HAVE BEEN ALLOWED TO OPERATE FOR THIS LONG. PLEASES SHUT THIS COMPANY DOWN. I AM GOING TO REPORT THIS SCAM TO THE PRESIDENT AND BBB AND WHOMEVER ELSE WILL LISTEN. THEY WILL NOT GET AWAY WITH THIS.

P
P
patricia cardona
Albuquerque, US
Jan 04, 2010 9:36 am EST

this is robert him ask from money to the poor people send via westerunion too.

View 0 more photos
P
P
patricia cardona
Albuquerque, US
Jan 04, 2010 9:34 am EST

westerunion is the easy via to get money to nigeria, the people from ther ask to the people in the web send money to help them to via westerunion why? and they dont pay taxes ok, i want to lestknow many names in the web doing fraude and the via money is westerunion. names francis bhook, rober c cagent. and why they need to do something if no we going to contatc to the president for wester union or we going to telling the people don't sende more money from westerunion. hire is his photos from the fraude people

View 0 more photos
P
P
patricia cardona
Albuquerque, US
Jan 04, 2010 9:30 am EST

yes ok i have a complain, many of people from nigeria is asking for money to the people from USA and they say sended for westerunion why and they no pay taxes.and westerunion need to do something if you dont do something we need to contact whit the president for westerunion. hire is the name of people ask for money francis bhook .and his picture.

W
W
wuv2009101
London, GB
Oct 01, 2009 12:50 pm EDT

WE HAVE TO UNITE, GET OUR MONEY BACK . wuv2009101@hotmail.com for western union victims united

ComplaintsBoard
S
5:17 am EDT

Western Union fake email

I got a mail from westren union. Is its ture or fake.
Here is copy of mail
Dear sir/madam,

There is an issue with the western union money transfer in the amount
Of $850, 000.00 usd directed in cash credited to file
Unp/[protected]/08, at the owner of this email address.

The international monetary fund incollaboration with the government of
This country contacted us for your compensation a couple of hours ago
Due to your allocated security code. They said that they choose to send
It to an email address instead of a name. We are unable to complete a
Transfer directed at an email address, so we require some more
Information in order to complete this transfer.

Full name:
Full contact address:
Mobile phone number:
Occupation:
Marital status and age:

In order to resolve this problem, please email via western union
Solicitors fund verification department:
Name:mr. Mark steven james
Email:[protected]@gmail.com
Telephone:+[protected]

As soon as this information is received, and you have complied with the

Requirements of payment of the western union charges, payment will be
Made to your nominated bank account or at the counter irectly from the
Western union transfering bank.

When emailing, please use reference number 72912 for our mutual
Convenience.

The management of western union money transfer, office
London branch.

Sincerely,
Mr. Morris edward
Western union payments

As we focus on making a difference in people's lives, people focus on
Western union and acknowledge the possibilities we offer to those we
Serve

Read full review of Western Union and 18 comments
Hide full review
18 comments
Add a comment
H
H
Hari M R
, IN
Jan 05, 2013 9:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please let me know is this mail is true ?

WESTERN UNION OFFICE
King Charles Street,
London, SW1A
England.
www.westernunion.com

Attention:

Regarding Your Mail Received. Please be informed that the funds are coming directly from the WESTERN UNION office in United Kingdom. It is a Grand Donation from the western union office and the United Nations as per online selection for the global usage of our money transfer services. Because you were not properly informed of the funds on time we decided to pull back the funds and delete it from our database for security reasons until you were notified about the payment sent to you for security purpose as you aware of various security challenge on the internet and also the Reserve Bank Of India don't allow any payment above 2000 Dollars, into your country equivalent to 1 lakh rupees in your local currency.

Western Union is not allowed to make all payment at once to individuals without proper identification for security reasons, As a result of this your funds will be transferred into your local bank account in your country of residence so all you need to do now is for you to send us your details and your bank information's so that your funds can be transferred to you in less than 45 minutes and you have to make the payment of 270, 00 Dollars, for purchasing your International Remittance File (I.R.F) and opening of a western union account before the funds can come in from western union, then you can withdraw all your 500, 000.00 Dollars, in just 2 hours.

Or better still we can assigned a diplomat to come over to your country and hand over your winning amount to you but when he arrived you will be responsible for the clearance fee which is worth of 300, 00 Dollars, so please choose your option and get back to this office immediately.

For current currency conversion visit www.xe.com,

Do not get the doubt in mind about this because this is ordered by UN.Human Right Commissioner Ms.Navi Pillay, and as soon as the payment of 270, 00 Dollars, is confirm, your account will be setup and the details of the account together with the certificate of ownership will be courier to your home address immediately and put you as the receiver (bearer) of the funds.

Furthermore, you are advice to comply with the condition of transfer which will allow us set up your account. You are to act as directed for proper transaction with you and us.

Full Names:
Residential Address:
Mobile Number:
Occupation:
Sex: __Age:
Nationality:
Marital Status:
E-mail:
Bank Name:
Bank Account Number:
Account Ifsc Code:
Bank Branch Address
A copy of any of this identity, International Passport or driver’s license:

As soon as these details are received and verified, your fund will be transferred to you. give me a call or send an email as soon as you received my mail.

We guarantee your transaction with us. God Bless You.

Best Regards
Manager: Mr. Harry Waters
Phone: + [protected]
Email: westernuinonpayoutdept@365trade.net
Western Union (Update and Payment Terms)

R
R
Ronaldson G. Edep
, PH
Dec 29, 2012 1:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

I received the same MTCN: then i research BEnita Osagie. this is true fake? but why the Federal Bureau of Investigation (FBI) sending me a message that is is true and legal?
Below is the western union information for pick up:

MTCN: [protected]
Sender's Name: Micheal Wells
Question: Colour
Answer: Pink
Amount: $10, 000.00
They will be expecting your call once you pick up
$10, 000.00.

Best Regards,
Paul Ben
Outlet Manager

H
H
Hakim 1971
, SA
Sep 23, 2012 10:48 am EDT

Attention: Beneficiary,
Don't respond to such a fake letters or Emails as they are cheating you to theft your money. Be careful Be careful Be careful
I write to inform you that we have already sent your First USD$5000.00 dollars through Financial Western union as we have been given the mandate to transfer your full Winning payment total sum of $1.200.000, 00 USD, via western union by Financial Payment Centre Malaysia.

Now I email you the MTCN and sender name so that you will pick up this USD5000.00 to enable us send another USD5000.00 today as you know we will be sending you only USD5000.00 per day, remember the Only money you are to send to them is Activation of Your Tax rate of the total fund before you pick first payment, The Tax Rate cost $200.00

Urgent pick up this information and run to western union to pick up the US5000.00 and call Mr.Gafoor Eric back to send you another payment today. Make sure you send them the only $200.00 for the Tax Rate of the total fund before pick the $5000, Here is the western union information to pick up the USD5000.00;

There are sum text missing in the mtcn because its not safe/ and you must first remit the required money sum of money for the tax rate activation of $200.00.

Sender---------------- ZAINAB AHMED
MTCN---------------[protected]==
Text Question----------IN GOD
Answer------------WE TRUST
Amount------------$5000,

Remember to call on Mr.Gafoor Eric The Western Union Suppervisor for him to send another $5000 and Remember to ask him where you can send the $200.00 for the Tax Rate, We are waiting for your call once you pick up this USD5000.00, Please email us your direct telephone number because we need to be calling you once we send any payment for the confirmations.

Meanwhile This is the Information which you can use to send them the Tax Rate activation of $200.00 before you pick up the first payment ok, Go to Western union and send the $200.00 to enable your first $5000 be valid as soon as they activated it

Recievers Name: Dennis Akando.
Address: Kuala Lumpur, Malaysia
Issue amount: $200 US Dollars

Note: Scan and attach the payment slip to us asap for verification.
As soon as we confirm your payment, You will get the complete mtcn so you can cash your first payment of $5000.

Note: That incorrect information will lead to penalties and confiscation of your getting your funds from Western Union Office in your country so make sure you complete the informations.

MRS AMY NORTHCUTT

M
M
monirojjaman
, BD
Jun 04, 2012 8:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a mail from western union is it true of False?

Here attach the mail copy
Thanks, Monirojjaman, Bangladesh

You have been awarded with the sum of $50, 000 USD
by our office, as one of our customers who use Western Union in their daily
business transaction.This award was been selected through the internet, where
your e-mail address was indicated and notified. Please provide Mr. David
Patrick with the following details listed below so that your fund will be
remitted to you through Western Union.

1. Name:______________
2. Address____________
3. Country:___________
4. Phone Number_______
5. Occupation:________
6. Sex:_______________
7. Age________________
Name: Mr David Patrick
Email: western--101@live.com
Tel: +[protected]

As soon as these details are received and verified, your fund will be
transferred to you.

Thank you, for using Western Union®

I
I
Imranonline
, PK
Oct 13, 2011 7:49 pm EDT

this is totally bull ### ...

Welcome to Western Union
W estern Union Money Transfer Outlet
Public Relations Officer : Mrs.Benita Osagie
Ref: WYN9201DL0.
Authorization code: TWH82MQ012
Shop register code: [protected]
MTCN Number: [protected]

As you can see that your first payment was withdrawn after been available
for good two months owing to your inability to pay for the Activation Fee.

It was withdrawn to avoid it been picked up by hackers on the internet
posing to be you the rightful Beneficiary.

Nonetheless we have decided to send you another payment details for you to
confirm your first pick up of 10, 000:00 Usd today 13th October 2011.

Below is your payment details for your first pick up of 10, 000:00 Usd, It
is available for pick up now 11:00 AM.

Note that we will be sending you different MTCN details for your daily pick
up, in otherwords this is only valid for today, We shall send you another
MTCN Details for tomorrow.

MTCN: [protected]
Sender's First Name: Kome
Sender's Last Name: Oputa
Country: Edo State, Nigeria
Question: Colour
Answer: Pink
Amount: $10, 000.00

Note that the MTCN will not be released for cashing in your Location, until
we confirm your payment details for the Activation Fee.

You have the details of Mr Malawy Bruce the Activation Officer, Effect the
payment now following previous payment details that was sent to you.

You are to send us details Asap so that your MTCN can be released for
cashing at any of our Agent Location around you.

Lastly Endeavour To Use Colour As Test Question And Pink As Answer, this is
the same Test Question and Answer you will use in cashing up your daily
10, 000:00 Usd.

Regards,
Benita Osagie
Public Relations Officer (PRO)
Western Union Money Transfer Outlet.

V
V
vandame
, MY
Jun 10, 2011 10:23 am EDT

We wish to inform you that We have sent $5000.00 USD already, that wasgiven to you by the European Union, as we are mandated to send you thetotal sum of $300, 000USD through Western Union.send name, address, phonenumber.Processing your first payment of 5, 000 USD.to collect /Sender;s first name: Fred last name:Bridge Mtcn: [protected] You are required to check your transfer status online at our link forconfirmation by clicking on the link below:https://wumt.westernunion.com/asp/orderstatus.asp?country=global RegardsRev Jose AlexPhone:+447424262370E-mail: westernuniondept1@rogers.com

B
B
Bonejankel
, TH
May 17, 2011 10:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Moreover, I found something on FBI Release ;
URL; http://www.fbi.gov/charlotte/press-releases/2010/ce100710.htm

U.S. Attorney’s Office
October 07, 2010, Western District of North Carolina [protected]

Terry Scott Hyder, 49, of Kissimmee, Florida, has been indicted on one count alleging wire fraud in connection with an investment scheme which resulted in monetary losses to numerous victims located in Western North Carolina and in Florida

B
B
Bonejankel
, TH
May 17, 2011 10:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got it also.
The MTCN for all, not only for me!
As the details below;

> From: info@mail.com
> Subject: COMPENSATION
> Date: Mon, 16 May 2011 21:52:43 +0100
>
>
> How are you doing today?
>
> The below payment has been awarded to you by the Nigeria Government/World Bank to compensate you on the past experience you had with the Nigeria scammers.
> I write to inform you that we have already sent you $5, 000.00 through Western Union as we have been given the mandate to transfer your full compensation payment total sum of $150, 000.00 via Western Union by the Nigeria Government/World Bank.
>
> full benefited sum of $150, 000.00USD starting from 03/010/2011 to the 28-05-2011 via our office here (Western Union) by the Nigeria Government in conjunction with the World Bank as a compensation to those who have victim of scam mails from Nigeria.
>
> The money is available for pick up but when track will show pickup and cannot be cash due to security reasons, which was deposited for transfer to you by the Nigeria Government/World Bank.as a compensation payment of all scam victim, the money is available, for pick up by receiver (you) but you can not be pay the money due to its restriction from our head office in Nigeria, which was a security measure because the money has been in the air for 18 days now and maybe in danger, hence the MTCN has to be reactivated to enable you cash out the money in any western union office in your area, the reactivation of the MTCN will cost you a token of $190 US Dollars, once this is paid, our head office will release the fund on hold to enable you cash it. To be sure of this is real please log on to www.westernunion.com and click on track to check the status of the money.
>
> MTCN: [protected]
> Sender's Fist name: Merete
> Sender's Last Name: Kristensen
> Question:When
> Answer: Now
> Amount: $10, 000
>
> With due respect please get back to us urgently after tracking the money
> online so that we can provide you on how to send the $190 to us for the
> reactivation of the MTCN.
>
> Thanks
> Best Regards
> Mr.Harry Johnson
> Email: westernpayunit2011@hotmail.com
> Western Union® Money Transfer
>
>
>
>
>

>

T
T
Ted Rennels
Rio Rancho, US
Mar 16, 2011 2:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

3/15/11Thank you for the letters. I too have recieved an email, saying I have $10, 000.00 at Western Union.
MTCN:[protected]
Sender's Name Micheal Wells
Question: Colour
Answer: Pink
Amount: $10, 000.00

Terry Scott
Office Manager
Western Union Money Transfer

D
D
dlentz
Idaho Falls, US
Feb 19, 2011 12:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

[protected] amount5, 000 to joeyw lentz send to

ComplaintsBoard
V
2:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western Union overcharged

I just had a bad experience with Western Union. I was on their slow not designed for dial-up website and created an account. I tried to transfer money 3 times and it kept hanging, I had no confirmation on the web site and no e-mail confirmation, so I gave up on the web site and called the poorly designed 'automated' phone system that was written by some programmer that does not understand the flow of how anything works, I finally got thru to a live person and had to give the same information to her that I just entered on my phone.

She said the transfer went through. Okay everything should be good now. Nope... I double check my bank account and it has two charges one for the internet transfer which I never got a confirmation on and also the transfer I placed on the phone. I will never use Western Union again if I can help it. I called up Western Union again and said my bank was charged twice, she said only one charge, the phone transfer showed up on here end, I will have to wait until Monday to see if the other website charge is gone. Western Union charges high service fees for something that should take a few minutes but takes 3 hours. I am going to use another service or directly transfer through my bank $3 for a $500 transfer verses Western Union which is $49.

Read full review of Western Union
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
6:25 am EDT

Western Union making collection of money impossible

Recently, four persons sent a total amount of 8, 500 pounds inclusive of the transfer fee to Mr Lawrence Robert Powell who is one of my CEO´s with my company which is Capital Investment Project Management Ltd in London. There were 4 transactions sent by the following people from a Western Union agent in 16 Albany Parade, Brentford, Middlesex. Since then all but one of the transactions has been successfully collected by Mr Lawrence Powell. The details of the individual transactions are as follows:

Mr Martin Smith MCN [protected] paid.
Mr Sam Severa MCN [protected] paid.
Mr Jeffery James Dean MCN [protected] paid.
Mr Harold Barnard MCN [protected] blocked by Western Union in England due to complications caused by Western Union in Madrid, Spain.

I flew in the day after sending the money to Mr Lawrence Robert Powell who happens to be my company CEO and have wasted much valuable time, effort and money trying to resolve the final transaction. I am Mr Jeffery James Dean, Director of Capital Investment Project Management Ltd in London and am shocked, bewildered and flabbergasted by the way the whole situation has been handled by Western Union who spoke to Mr Harold Barnard, a retired 89 year old Management Consultant, as though he were a criminal or terrorist. He has been so traumatized and distressed by the experience that when I spoke to him on the telephone he said he was feeling suicidal. I am utterly outraged that this treatment of Mr Barnard by Western Union in London was the result of his inquiry as to why the final transaction had not been successful. I am and have been a loyal member of Western Union and have done thousands of transactions through Western Union for over a decade. This may be verified by records and my loyalty card at Western Union. The number of my card is: [protected]. In view of what I have said above, I expect a written apology for the atrocious treatment of Mr Harold Barnard by Western Union staff in London. This fiasco has all been caused by the staff of Western Union in Spain who have been at best unhelpful and at worst highly offensive for reasons which I cannot fathom as they are supposed to be conducting business for Western Union in a professional manner.

As I am here on business, my ID can be seen by Western Union in Spain and I ask you to unblock and release the final transaction immediately so that I may continue with my business affairs unhindered. For your records, my British passport number is: [protected]. Can I also point out that Western Union´s website states the business is conducted in a speedy and efficient manner which is why I chose this service for the transactions and it also clearly says that there is no limit to the amount of cash that can be transferred. Experience has taught me that this information is incorrect and I suggest that you update your misleading website to prevent your publicity image from being any further damaged.

Being on business in Spain, my Tmobile mobile ([protected]) doesn't work and have an alternative spanish mobile number which I can be reached on. This number is: [protected]. Please can you contact me on receipt of this message.
Thanking you in advance.

Yours Sincerely,
Mr Jeffery James Dean.

Read full review of Western Union and 2 comments
Hide full review
2 comments
Add a comment
J
J
j.pedrac
, ES
Jan 10, 2011 2:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

By the perfect spelling and thorough explanation That I can read here you seem to be a very respectable person.
But not: You are a fraudster.
Let me explain: Western Union cannot be used for business. It is only used to send money to people you know without any economic interest. Otherwise you'd be making a Money Laundering Crime in which Tax and Police Authorities shall be very interested.
Just to add that those transactions you are mentioning were reported as "Advanced Fee Fraud "Scams in Spain. Maybe, that's why your "business" failed.
I assume you have a Stone-face when you are posting a letter of complaint about this affair. Maybe it served your purposes on that day..otherwise you would have taken the money and run away. Instead of that you post a complaint, unbeliveable but true.
From my particular experience on this case, I can say: You are a Con artist.
I wish I had seen this complaint back in 2008.

M
M
mostafa yazdi
, IR
Jun 16, 2009 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Requirement advertisement:
Necessity to tax information collector for paying government tax through western union money qualified:
Receiver's name: collector hadjia habiba ramoni
Destination: Burkina faso
City:ougadougou

ComplaintsBoard
A
1:27 pm EDT

Western Union money fraud

Dear Sir/Madam,
After looking so long online for a Western Union Complaint office or contacts to someone who can help, I came across your website and I am hoping you could help me.

i have been subject to money fraud by western union, i transferred a great sum of money to my cousin who was with me on the day I transferred the money and we wanted to collect the money instantly which was not possible as she didn't have the passport on her. we went the following day to collect the money and we were informed it was 'picked up' by someone else ! after hours of trying out different western union branches where our transacation number was deemed invalid, the customer service lady said that it happens in the UK that people use fake IDs to collect money and that since only the two of us have the transaction information it is most likely to be an internal fraud .

I called the customer service in Dublin and they said that they will open an investigation, to see who 'picked up' the money instead of the original receiver and of course tried to deviate from the 'refund'' option, which i am totally entitled to. its been a week now and i called them again today and they said that they still have no information yet about the money and that they need more time.

I will take the confirmation they sent that they had opened and investigation and go to the police so they could penetrate this issue because I really demand my money back. I am a student studying in london and i am living on a budget and i dont think i should suffer their passivenes and poor cooperation just because they failed to serve me properly.. it's completely their fault.

My refund should not take that long and it's really irritating me that they are not helping.

Any other tips?

Thank you

Alia

Read full review of Western Union and 16 comments
Hide full review
16 comments
Add a comment
P
P
Piletsi
, ZA
May 12, 2010 4:41 am EDT

Please assist

I am a permanent resident in South Africa. This morning i received an email from unknown address, apparently the association call them Western Union London. They informed me that i have won a money to the amount of 60 000 US Dollars. Thus for me to claim the prize I need to provide them with my Banking Details. I am attempted to provide the details as i am in financial difficulties and have been listed to credit bearaux's and this money could really give me a financial relief.

Could any one advise if he/she ever won such money from the above mentioned sender and further advise if this is SCAM OR LEGITEMATE.

Your assistant to the above would highly appreciated.

E
E
ernawati
, ID
Jan 20, 2014 2:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir (Western Union UK)
I know so many scams proud money to western union from UK London for job seeker including me, can you please explain why the scam can be take money even they are not authorized as receiver from sender, i will be complain as bellows:
1. why western union can not really check the original ID (passport, ID, Visa etc) before issued money to receiver
2. why WU not check physic (face when receiver take the money and make sure he correct men/girls) and documents correct
3. why WU can issued money to wrong receiver impact the false of document duplicated by scam
4. can i refund the money to WU if WU fail to give to receiver with wrong receiver no direct on behalf of really receiver
5. how to i have email and complain directly to WU with email and contact no. for my give some story impacts.
6. can you advice to check the video or CCTV - when receiver take money to WU counter or bank in uk, i will give you date and time and MTVCN Number, that after i cross cross check to our local bank that the money was paid to receiver.
7. Money already took by scam on 14 January 2014 by wrong receiver.
thank you-ernawati

M
M
mohammed alhakim
, SA
May 05, 2013 3:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

six years ago i lost 200000 saudi ryals in london for fake lottery claim, my monet sent by western union
i informed metro politan police but they ignored me, the scammers won my money and i am still suffering
becouse of fraud in london, the police in england will do nothing for scam victims and this is shame on police and couses bad reputation to british government.where is my money ?

F
F
fatehgilani
, PK
Jun 08, 2011 8:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

To,
Western Union.

Dear Sir/Madam,
I have received many many email from scammers, who talk about Job etc.
This is the person who say me, to pay him for job agreement letter, here is his information to received money, i want to say you this is the only time when you caught him, when he come to pick up the money.
Remember i dount send him any money.

I request you please arrest him.

Here is his information given below.

Receiver name :: Joe Wilson
State :: London
City :: Clap Ham
Zip code :: SW4 DWT

...

Hello
I want you to know that i will receive the money by western union
money transfer only this is the western union details you will pay the
money to

Country :: United Kingdom

Awaiting your reply
Joe Wilson & Family

B
B
Bea Smith the theive
Bismarck, US
Nov 16, 2010 10:40 pm EST

I agree.Western Union security and investigations are a waste of time.They do little to tell anyone what they are looking for.They do not addmitt when there wrong and have made mistakes.They even have people working for them that have kept my money because a mistake they made, but wont addmitt they did anything wrong.

A
A
AprilOcala
Ocala, US
Jun 09, 2010 1:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You had to have known that this was a scam ---- NO ONE gives out free money - Trust me - It is a scam to get your bank account and every dollar you put into that account will be monitored and stolen by an offshore account.

NEVER believe ANY company telling you that you won some large amount of money unless they walk up to your door with a large cardboard check or put the cash in your hand.

U
U
usmany
, NG
May 12, 2010 5:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Do not even borther reply back nor give them any of your detail as they are scam and fraudsters... be more careful guys with such emails...

B
B
BERNEX
, ES
Jul 07, 2009 3:40 am EDT

La déception !

B
B
BERNEX
, ES
Jul 07, 2009 3:37 am EDT

la renommée mondiale de la WESTERNUNION ne l'est plus seulement dans un sens, elle est de plus en plus entachée par des bandits de grand chemin. Bandit qui compte sur la naïveté de leurs proies pour s'accaparer de leurs faibles économies. La WESTERUNION devient responsable., mais nous en sommes convaincus. Toutefois, elles devrait prendre des mesures plus ferme et collaborer en autre avec Le F.B.I.

olivarius46@lavache.com

S
S
suggest me
, IN
Jun 25, 2009 9:36 pm EDT

hi every body i am v.k from indian now i am working in dubai my maid id is vinay_15683@yahoo.com i also paid total 700 pound to mr cole smith and mr westley paul for my visa registered so now i am confuce so pls any body u suggest me and give me reply by my mail my no [protected]

ComplaintsBoard
T
8:20 am EDT

Western Union canceled transcation, but money on hold

My complaint stems from a transaction that was made online on Wednesday April 23rd, wiring money overseas (China). Firstly the transaction amount was for $2, 568, which come to find out is above the limit. And I had to change the amount to $1, 800. Secondly the transaction was made from using my fiancé’s credit card/debit card, after making the transaction, I was asked to call for verification, in which I did, but I was informed that the card holder had to make the call, he did… but was informed that this transaction could not take place because he was not the primary holder of a Western Union account, and the transaction would be cancelled.
I received an email stating that the transcation was cancelled so, I thought the money was still in the account, when I checked the account 3 days later, the money was not there, and I called the bank who informed me that western union still has the money on hold.we proceeded to call Western Union and was informed that our bank (Capital One) was the one holding the money, Western Union also informed us that Capital One is a bank that does not allow them to call or send faxes to release the money. We quickly found out that was not true, by calling back the bank and them giving us the fax number that Western Union needs to use and could have used to release the money. We called Western Union back and informed them of this fax number and asked that a fax be sent to Capital One, in which they blatantly refused to do.
There was no need for them to take the money, especially if after they were not able to send the money, it should have been released immediately or the next day... bottom line, consumers should know that the money is placed in a HOLD state for xxx amount of days.

Read full review of Western Union and 1 comment
Hide full review
1 comment
Add a comment
M
M
miserable by Western Union
, GB
Feb 07, 2009 6:42 pm EST

Western Union - Lying, stealing cheaters

On Friday 30th of January 2009 I have sent money through Cargil Agent in Southall, but the receiver has not received the money, since then I try contacting them (calling over the phone for number of hours, going to the agents for many, many times) but there is no success.
First they say the person that receive the money should sign, which always he does, the next time they said that he should take the identification which he does, but when he goes to the agent in Islamabad they say I should show my identity card here which I did!
But there is no solution to the problem, now they say my father name is in the black list? he is 80 years old and in need of respect and help, but with my astonishment the Western Union is just another greedy and fraudulent organisation, just not only for the profit but to make peoples life miserable.

Could anyone help please, because I am going round the circle, the customer service is also impolite and incompetence, they do not know what to say!
When I ask for the solution no one knows what to do!

Please, Please do not send money through Western Union, they are incompetent bunch of rude, impolite and greedy people that do not care for the decency, humanity of respect of their customers.

It is about 9 day now but no answer, and every time the reason for blocking the money changes.
Any ideas please, my father need to pay his rent and desperate for the money, but there is no one to listen?

Western Union, Is there any human being in that office specially in the head office at all, do you have any respect for decency at all and do you believe in God, or everything is the MONEY?

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Western Union contacts

Phone numbers

1800 812 333 1800 173 833 More phone numbers

Website

www.wu.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Western Union?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Western Union Customer Service. Initial Western Union complaints should be directed to their team directly. You can find contact details for Western Union above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Western Union. Discuss the issues you have had with Western Union and work with their customer service team to find a resolution.