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Western General / Fraud and scam

1 Santa Maria, CA, United States
Contact information:
Phone: 800-242-9442

I bought a Western General Warranty on a 2001 BMW 525i. Warranty is good for 3 years or 36 months, whichever occurs first. I bought the Mileage Plus contract/Level II, which was billed as the "bumper-to-bumper" warranty by the BMW dealership that I bought the car from and touted the warranty. I've never used the warranty. The three years is about up. I took the car in for its 100, 000 mile major maintenance, and the shop found a problem with the thermostat housing, which is part of the engine - let me think - it's in the engine compartment. But, when Western General was called by the shop, they said it wasn't a covered part. I called to complain myself, and they quickly dispatched me by saying it was not a covered part. Worthless warranty that I wasted $2, 000 on, for absolutely nothing. The first time I inquire - and, of course, it's not covered. I am going to recommend to all my friends to never buy a warranty from Western General.

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